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Storage Customer Reviews
Chris Yognaut
1 year ago
Professional, clean, and accessible. I can go in any time I want, their units are very spacious, and they send a free truck to pick up your stuff. I recommend.
Kenneth HABER
1 year ago
Great storage spot not too far from upper east side. Love the service and prices are reasonable.
DocHolliday Lares
1 year ago
Customer service very amazing. Prices and accommodation incomparable. The storage I rented exactly what I was looking for. Millions of thanks.
Liza M
1 year ago
This place is amazing! After dealing with an incredibly disorganized and stressful move I just had to write a review! First and foremost.... everyone who works here is great, most especially Carmen!!!(SHOUT OUT TO MY #1!) She single handedly on two occasions saved me from a stress induced anxiety attack. She 100% went above and beyond for me at a time when I must have seemed absolutely insane! Thank you times infinity!!!!
In summary.... this place and the staff saved my roommates and when we were in a major bind. You're in good hands at this MMS!
Damian Lopez
1 year ago
My experience with Manhattan Mini Storage was great.I highly recommend it to anyone who needs to store their property.Thank you.
Alp Behar
1 year ago
Very nice place. One of the most busiest MMS location. There are so many companies works from here. All the managers and staff members are super friendly
Katherine Vorobyova
1 year ago
The person up front was super helpful and very nice in explaining how everything works.
Frederick Ortega
1 year ago
The friendliest staff here at this location will ensure all your needs are met. Been a loyal customer for a couple of years and the service here is excellent. Thanks MMS for being great!
Raz Midd
11 months ago
The staff at the 110th and 1st ave location are some of the most professional I've ever come across.
Robert Smith
10 months ago
Greg was great in helping me, even though he was new he took his time and showed me all the possible units and gave the best deal and great customer for myself. He only has week on the job and he's catching on quickly. Great job by management!!
Michele Follen
10 months ago
I rented a space on line at a given price. I made the date the following day. I went in to secure the space on the following day and was told it was there and they put off the lease date from that day to two days later when I had movers. So I did not visit the space, the day I reserved and I did not personally visit the space the day I visited in advance of the move in date. When I arrived to move in, the "agreed upon space" was not available. I was told that "on line reservations" has no idea what is actually available at each site. Further I was told the employee who assisted me on my visit two days before was wrong about what was available. The new space is $100 over budget and I was there with the movers unable to negotiate despite multiple attempts to rectify. I accepted it because I had the movers on the doorstep with my stuff. At this price, it would've been better to have gone to another facility. I gave the employee that assisted me on the move-in date with multiple opportunities to rectify this; he did not. He further said that a manager above him couldn't help because they have no idea what is actually available at each site. I had a good experience with them before but this experience was not acceptable.
After I posted this (about ten minutes after) the manager called and gave me the previously agreed upon rate!! We discussed many aspects of the event and he apologized and agreed to speak to all involved. I am pleased and I told him so.
cassidie browne
10 months ago
Having the access n privacy to do my business without being interrupted. My zone out time, rearrange, organize, sort out my belongings when needed. But to each persons own... works 4 ME
Christie Z
8 months ago
Awesome business, honestly. Clean & safe place to keep your belongings. The storage taxi that either takes you to or from your storage - for free - as often as you can book it - is amazing. The drivers are super helpful and cool. Price is very affordable. Locations all over. I just downsized and moved all of my things, from West 107th to E. 110th using the storage taxi, to a smaller unit. They were so helpful in relocating me! I recommend Manhattan Mini Storage 100%.
Tammy Wyatt
8 months ago
Manhattan Mini Storage was recommended to me for our business needs by an employee who also rents there for her personal items. She told me that she really loved that the facility was 24 hours and always staffed which was super appealing. I decided to go forward and move my items from Extra Space Storage to here and I couldn't be more pleased. Gensis and Jason were particularly friendly and helpful along with all the other staff. I would absolutely recommend them to anyone in the Harlem/Manhattan area that has storage needs. Keep up the great work guys!
Leea M
4 months ago
The guys were great , friendly and very helpful during the process. They work very fast and take care of you and your belongings. I would HIGHLY recommend them to my friends and family.
eric k
4 months ago
really helpful staff, great location (i live just blocks away), super competitive pricing and very clean/well-lit. and it's 24/7 open. what's better than that?
Adelya Aksanova
3 months ago
This place is the best because they're open 24/7 & the staff is really nice & helpful. Good price too. Reimbursed retroactively if account closed within 10 days since beginning of month
Jessica Brayman
3 months ago
I will definitely use this place again. All the employees r awesome. And they take extra steps to make sure your stuff is safe
amadou bah
1 month ago
Maria was so welcoming and wonderful when I came in to get a storage and she had great customer service it makes me want to come back thank you.
Woody Woodpecker
1 month ago
EXCELLENT EXPERIENCE....HECTOR CORA...SAVONNE KING...AND SHUTTLE DRIVER ALEXANDER....ALL WERE COURTEOUS PROFESSIONAL ACCOMODATING PERSONABLE HARDWORKING STAFF....THANK YOU ALL
Julia Velez
2 weeks ago
The gentleman that works there his name is hector and he was great. He was able to answer all my questions and even hook me up with a great deal on my storage unit glad that he was patient and very helpful.
Sutana Thompson
1 year ago
Friendly staff and clean spaces. Only gripe is with the hidden fees. If the cost is posted at 19.99 be prepared to pay 36.00. This will include mandatory insurance, deposits, and lock costs.
Juan Figueroa
11 months ago
Great place to store. Outstanding customer service. Pretty easy process overall.
Beverly Branner
10 months ago
Very nice professional staff. I wish the smaller storage units were on ground level. I am on a tight budget and the lower price would definitely help my situation. All smaller units require the use of the large movable step ladder. I have had surgery and am limited in my ability to climb stairs.. I hope smaller units could be made available to folks like me who do not feel safe climbing that large ladder.
Also the carpeting at this facility needs cleaning. I have noticed large stains on floor 2 and there is an odor and stains on the 11th floor. I thank you for your attention.
Gayathri N
9 months ago
The overall experience was good. The shuttle was on time and the driver helped with loading. They were heavily understaffed at the storage on 110 and 1st for the last week of the month where a lot of ppl move which involved a long wait once we were there with the stuff. The guy in the counter was courteous and helped me also with a boxes as I was alone.
Overall a good experience if they have more ppl on staff during the peak periods.
Daris Glisson
1 year ago
Clean and not busy. Able to handle my business and am greeted entering and leaving
MD OMAR SHARIF
1 year ago
Did not like this place. I hope they would improve their services soon to improve their quality.
cassidie browne
10 months ago
Having the access n privacy to do my business without being interrupted. My zone out time, rearrange, organize, sort out my belongings when needed. But to each persons own... works 4 ME
Laura James
11 months ago
The shuttle drivers were incredibly rude and in a terrible mood from the moment they arrived. I had my own movers so they didnt have to do anything and offered no assistance in moving - yet were still rude. There is no one at the facility that can help you move into your unit, even if you offer to pay someone, so I had to take 10 separate trips to the 9th floor on my own. They first showed me a unit that had a pillar in the middle of it that took up about a third of the entire storage unit, but they expected me to pay full price as if the space the pillar was utilizing was actually part of the sq footage. Only redeeming parts of the facility was Maria, a wonderful receptionist who was very kind and helpful, and the cleanliness of the facility.
Johanna Preciado
2 years ago
Horrible customers service. Smh they don't even try to help w. The situation
Chrissy Research
3 years ago
I had a reservation and received their "form" email that I guess is supposed to seem personalized. I called them to ask questions. According to their website they are available "around the clock" to address questions/concerns and ensure that your move goes well. I left a message at this location and I never received a call back. I also emailed them without response or acknowledgement until the day after my reservation when I received another automated form email saying I had missed my reservation. I am glad I didn't store my belongings with them, as I can't imagine relying on a company with such abhorrent customer service.
Michele Follen
10 months ago
I rented a space on line at a given price. I made the date the following day. I went in to secure the space on the following day and was told it was there and they put off the lease date from that day to two days later when I had movers. So I did not visit the space, the day I reserved and I did not personally visit the space the day I visited in advance of the move in date. When I arrived to move in, the "agreed upon space" was not available. I was told that "on line reservations" has no idea what is actually available at each site. Further I was told the employee who assisted me on my visit two days before was wrong about what was available. The new space is $100 over budget and I was there with the movers unable to negotiate despite multiple attempts to rectify. I accepted it because I had the movers on the doorstep with my stuff. At this price, it would've been better to have gone to another facility. I gave the employee that assisted me on the move-in date with multiple opportunities to rectify this; he did not. He further said that a manager above him couldn't help because they have no idea what is actually available at each site. I had a good experience with them before but this experience was not acceptable.
ron rose
9 months ago
I was told that a minimum $12 per month insurance was required. I do not need insurance. I am comfortable about the double locks to protect my belongings. If this is a requirement, then it should have been clear when I called for a quote.
Joslyn Bourne
5 months ago
The staff was rude. It took a whole 2 hours just to get a unit. I told them I needed a small unit because All I had to store was a child bike but yet they still took me to the largest units in the whole facility like I was going to pay 200 dollars a month to store a child bike. They wouldnt let me take my chihuahua into the facility but then when I got to the storage units there was a guy storing a whole bunch of dog food. So much dog food the whole floor smelled like dog but I couldnt bring in my chihuahua. I had to listen to the 2 cashiers talking about their personal life the whole time i stood there waiting for a unit. Once we finally got the the units There was a man packing his things into the unit when the staff told him he had to move because he was causing a fire hazard. How does a storage place even run if its a fire hazard just to put your things into a unit? Would not recommend this place. To over priced. Rude staff.
Cyndie C.
1 year ago
I love this storage facility ... after much research I decided on the East Harlem location & so glad that I got it right! In September relocated back to...
Storage Facility Amenities6 Amenities
- 24 Hour Cameras
- Business Center
- Climate Control
- Drive-up Access
- Online Bill Pay
- Truck Rental
Stephanie Alexander
1 year ago