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Storage Customer Reviews
Chris Yognaut
4 years ago
Professional, clean, and accessible. I can go in any time I want, their units are very spacious, and they send a free truck to pick up your stuff. I recommend.
Kenneth HABER
5 years ago
Great storage spot not too far from upper east side. Love the service and prices are reasonable.
DocHolliday Lares
4 years ago
Customer service very amazing. Prices and accommodation incomparable. The storage I rented exactly what I was looking for. Millions of thanks.
Liza M
4 years ago
This place is amazing! After dealing with an incredibly disorganized and stressful move I just had to write a review! First and foremost.... everyone who works here is great, most especially Carmen!!!(SHOUT OUT TO MY #1!) She single handedly on two occasions saved me from a stress induced anxiety attack. She 100% went above and beyond for me at a time when I must have seemed absolutely insane! Thank you times infinity!!!!
In summary.... this place and the staff saved my roommates and when we were in a major bind. You're in good hands at this MMS!
Damian Lopez
4 years ago
My experience with Manhattan Mini Storage was great.I highly recommend it to anyone who needs to store their property.Thank you.
Alp Behar
4 years ago
Very nice place. One of the most busiest MMS location. There are so many companies works from here. All the managers and staff members are super friendly
Katherine Vorobyova
4 years ago
The person up front was super helpful and very nice in explaining how everything works.
Frederick Ortega
4 years ago
The friendliest staff here at this location will ensure all your needs are met. Been a loyal customer for a couple of years and the service here is excellent. Thanks MMS for being great!
Raz Midd
4 years ago
The staff at the 110th and 1st ave location are some of the most professional I've ever come across.
Robert Smith
4 years ago
Greg was great in helping me, even though he was new he took his time and showed me all the possible units and gave the best deal and great customer for myself. He only has week on the job and he's catching on quickly. Great job by management!!
Michele Follen
4 years ago
I rented a space on line at a given price. I made the date the following day. I went in to secure the space on the following day and was told it was there and they put off the lease date from that day to two days later when I had movers. So I did not visit the space, the day I reserved and I did not personally visit the space the day I visited in advance of the move in date. When I arrived to move in, the "agreed upon space" was not available. I was told that "on line reservations" has no idea what is actually available at each site. Further I was told the employee who assisted me on my visit two days before was wrong about what was available. The new space is $100 over budget and I was there with the movers unable to negotiate despite multiple attempts to rectify. I accepted it because I had the movers on the doorstep with my stuff. At this price, it would've been better to have gone to another facility. I gave the employee that assisted me on the move-in date with multiple opportunities to rectify this; he did not. He further said that a manager above him couldn't help because they have no idea what is actually available at each site. I had a good experience with them before but this experience was not acceptable.
After I posted this (about ten minutes after) the manager called and gave me the previously agreed upon rate!! We discussed many aspects of the event and he apologized and agreed to speak to all involved. I am pleased and I told him so.
cassidie browne
4 years ago
Having the access n privacy to do my business without being interrupted. My zone out time, rearrange, organize, sort out my belongings when needed. But to each persons own... works 4 ME
Christie Z
3 years ago
Awesome business, honestly. Clean & safe place to keep your belongings. The storage taxi that either takes you to or from your storage - for free - as often as you can book it - is amazing. The drivers are super helpful and cool. Price is very affordable. Locations all over. I just downsized and moved all of my things, from West 107th to E. 110th using the storage taxi, to a smaller unit. They were so helpful in relocating me! I recommend Manhattan Mini Storage 100%.
Tammy Wyatt
3 years ago
Manhattan Mini Storage was recommended to me for our business needs by an employee who also rents there for her personal items. She told me that she really loved that the facility was 24 hours and always staffed which was super appealing. I decided to go forward and move my items from Extra Space Storage to here and I couldn't be more pleased. Gensis and Jason were particularly friendly and helpful along with all the other staff. I would absolutely recommend them to anyone in the Harlem/Manhattan area that has storage needs. Keep up the great work guys!
Leea M
3 years ago
The guys were great , friendly and very helpful during the process. They work very fast and take care of you and your belongings. I would HIGHLY recommend them to my friends and family.
eric k
3 years ago
really helpful staff, great location (i live just blocks away), super competitive pricing and very clean/well-lit. and it's 24/7 open. what's better than that?
Adelya Aksanova
3 years ago
This place is the best because they're open 24/7 & the staff is really nice & helpful. Good price too. Reimbursed retroactively if account closed within 10 days since beginning of month
Jessica Brayman
3 years ago
I will definitely use this place again. All the employees r awesome. And they take extra steps to make sure your stuff is safe
amadou bah
3 years ago
Maria was so welcoming and wonderful when I came in to get a storage and she had great customer service it makes me want to come back thank you.
Woody Woodpecker
3 years ago
EXCELLENT EXPERIENCE....HECTOR CORA...SAVONNE KING...AND SHUTTLE DRIVER ALEXANDER....ALL WERE COURTEOUS PROFESSIONAL ACCOMODATING PERSONABLE HARDWORKING STAFF....THANK YOU ALL
Julia Velez
3 years ago
The gentleman that works there his name is hector and he was great. He was able to answer all my questions and even hook me up with a great deal on my storage unit glad that he was patient and very helpful.
Benita Rodriguez
3 years ago
I love this place, I've been with them for almost a year... Clean, friendly environment. The staff is great.
Michia Carmack
3 years ago
Love love love this location!! Hector was so nice and understanding when I misplaced my keycard, and didn't even charge me ahead for the replacement in case I found it. Would highly recommend this location
Mariano Martinez
3 years ago
Amazing place, employees are great. Never had a problem that they couldnt fix. Storage place is good and pricing are affordable.
Vance Leon
2 years ago
Best customer service I have experienced for Manhattans storage solutions. If you are looking for storage, I highly recommend Manhattan mini storage! They are willing to work with you, flexible, convenience of complementary shuttle service. Had a great experience!
Linata Charles
2 years ago
I love this place! They're open 24hrs a day. They have free coffee or tea for their clients, CLEAN BATHROOMS, and they even have snack machines. I rented for over a year there. The storage taxi is an excellent touch that other storage facilities don't offer. I had a wonderful experience with them and will always recommend them, and use them when I am in need of storage services.
Milagros Ramos
2 years ago
Great place to store. Outstanding customer service. Pretty easy process overall,along with convenient location & open 24hrs.
Ms. Diva
2 years ago
I love this place. Always clean the staff is friendly. I share a unit. They provide you with access for two people to use the unit. But you can put up to four people. They provide you with one free storge rack for your unit and you can pay for additional. They have dollies available to help you move your belongings. Two large elevators and free parking for customers. Clean bathrooms and most importantly 24hr access to your stuff. You can pay your bill at the facility or you can pay online. I had used other storage facilities in the past, I never will again. Manhattan Mini is the only one for me!
Ms. Diva
2 years ago
I love this place. Always clean the staff is friendly. I share a unit. They provide you with access for two people to use the unit. But you can put up to four people. They provide you with one free storge rack for your unit and you can pay for additional. They have dollies available to help you move your belongings. Two large elevators and free parking for customers. Clean bathrooms and most importantly 24hr access to your stuff. You can pay your bill at the facility or you can pay online. I had used other storage facilities in the past, I never will again. Manhattan Mini is the only one for me!
Donna Papandrea
1 year ago
Called Manhattan Mini Storage this morning to review my accounts and left a voicemail asking to be called back if possible. I literally received a phone call back within the half hour. Marlon was able to answer ALL my questions, gave me his e-mail for future reference and was just SO helpful. Just another reason why working with these guys are so hassle free! THANK YOU!
KSD
1 year ago
Price is reasonable; the staff is helpful
Respectful and polite. I would highly recommend it.
Shelley kaminer
1 year ago
I was helped by the manager Marlon Moreno last weekend. He was outstanding in his management, prompt help and fixing an issue immediately. I could not have asked for any better help. He was meticulous in how he supervised my situation and made my experience smooth and seamless. It is because of him that I keep my storage at this Manhattan mini storage. Thank you Marlon. Best regards, Shelley kaminer
ada medina
1 year ago
It's very convenient..like the price..Great staff..very friendly...the place stay clean.and it's 24hrs..
steven anthony thompson
1 year ago
Courteous staff, clean, accessible 24 hours a day 7 days a week. And secured.
Zila Collazo
1 year ago
I love coming to this because if I want to leave or pick up my stuff...its open 24 hours. It's not limited like some other storages. They need to bring the prices down after certain amount of time
H II
10 months ago
I have been a customer at Manhattan Mini Storage for over 10 years. While the space and facilities are accommodating enough, I am prompted to write this review based on the stellar customer service that I received at the E 110th St location. Ashley was a super star when I had an issue with switching units- she went above and beyond and was extremely pleasant during the many times that we interacted. I wanted to shout out Ashley and let the internet know that she serves some of the BEST customer service around!
TIMOTHY HERNANDEZ
10 months ago
Very much convenient location very clean and was able to get all the questions answered and they knew what they were talking about and willing to take the time to show me the space that I was interested in and it was economical
Robert Ferguson
7 months ago
Very secure storage facility. The staff is very professional and accommodating to customers questions & needs. Excellent management.
Joseph Parylak
6 months ago
One of the best self storages in the NYC area. You actually have room to get a truck into their parking lot! Very clean as well!!
LKA
3 months ago
I had a great experience here!. Lucky to have had a very helpful and eager to assist sales manager (Brianna) Parking is limited though and not quite aligned with all loading docks and there's two huge elevators, extremely convenient!!. Upon renting the room. We were offered water and even given a refund on boxes and tape that we purchased from another location!. It saved us time and the inconvenience of an extra trip. Girl you rock!
Patty
3 months ago
I just vacted my second storage unit at this location and feel like I just left home. The customer service with everyone that I've met here has been better than my experiences at high end resorts. The manger, Marlon has treated me like family every time he helped me getting the unit and while vacating. I wish they rented apartments!
Justin R.S. Archer
2 months ago
Very nice people! Always super helpful! I have never had a bad experience here and I have been renting with them for six months. The package acceptance program is super strait forward as well!! Love this place!
Darnell Walker
2 months ago
Clean storage facility. Well organized and safe. Nice area and conveniently located. Great options for storage needs. Kid friendly. Wheel chair accessible.
Kelsey Johnson
1 month ago
I have to say this is the best storage experience I've ever had! The facility is clean and organized, access is simple and straightforward, and the staff is amazing. Troy, the assistant manager, was so helpful and professional getting us set up and was able to expertly navigate handling multiple customers at once as we came in at a busy time. We also dealt with Ashley when we first came to look at units and she was SO kind and courteous and just all around phenomenal customer service. This location is blessed to have her! #AshleyAppreciation
Sutana Thompson
4 years ago
Friendly staff and clean spaces. Only gripe is with the hidden fees. If the cost is posted at 19.99 be prepared to pay 36.00. This will include mandatory insurance, deposits, and lock costs.
Juan Figueroa
4 years ago
Great place to store. Outstanding customer service. Pretty easy process overall.
Beverly Branner
4 years ago
Very nice professional staff. I wish the smaller storage units were on ground level. I am on a tight budget and the lower price would definitely help my situation. All smaller units require the use of the large movable step ladder. I have had surgery and am limited in my ability to climb stairs.. I hope smaller units could be made available to folks like me who do not feel safe climbing that large ladder.
Also the carpeting at this facility needs cleaning. I have noticed large stains on floor 2 and there is an odor and stains on the 11th floor. I thank you for your attention.
Gayathri N
4 years ago
The overall experience was good. The shuttle was on time and the driver helped with loading. They were heavily understaffed at the storage on 110 and 1st for the last week of the month where a lot of ppl move which involved a long wait once we were there with the stuff. The guy in the counter was courteous and helped me also with a boxes as I was alone.
Overall a good experience if they have more ppl on staff during the peak periods.
Deneen VAZQUEZ-PIZARRO
2 years ago
Clean bright place to store your belongings. Only issue is that the prices seem to keep going up.
Eliza Spear
2 years ago
The staff is friendly and helpful. Lots of small cheap units to rent if you don't mind climbing a ladder 20 feet into the air to the top units!
AKIRRA OUTERBRIDGE
2 years ago
GREAT... WORKERS ARE VERY POLITE AND HELPFUL... VERY TENTATIVE. I. COULD BOT HAVE CHOSE A BETTER PLACE TO STORE MY THINGS..V
Maria Serrano
2 years ago
i like their service, but their parking situation sucks. i waited 15 mins outside yesterday just to take in one box. not cool, most of their parking space is dedicated to private parking customers.
Cynthia Joseph
2 years ago
Good place to store your valuables and clothing. The only downside is no incentives especially for long-term renters.
AKIRRA OUTERBRIDGE
2 years ago
GREAT... WORKERS ARE VERY POLITE AND HELPFUL... VERY TENTATIVE. I. COULD BOT HAVE CHOSE A BETTER PLACE TO STORE MY THINGS..V
Carlos Santana
1 year ago
* Just rented a unit here, and so far so good. I hope i don't have any problems at this location.
Alana B
1 year ago
Super clean. Carpeted halls. Super clean restrooms. Decent sized elevators that both work! Only complaint is narrowest halls I've seen in a storage facility.
Daris Glisson
4 years ago
Clean and not busy. Able to handle my business and am greeted entering and leaving
MD OMAR SHARIF
4 years ago
Did not like this place. I hope they would improve their services soon to improve their quality.
cassidie browne
4 years ago
Having the access n privacy to do my business without being interrupted. My zone out time, rearrange, organize, sort out my belongings when needed. But to each persons own... works 4 ME
Taina Dejesus
1 year ago
I went there for the first time to help out a friend. The storages are small. As it should lol. You know it's saids mini storage
Laura James
4 years ago
The shuttle drivers were incredibly rude and in a terrible mood from the moment they arrived. I had my own movers so they didnt have to do anything and offered no assistance in moving - yet were still rude. There is no one at the facility that can help you move into your unit, even if you offer to pay someone, so I had to take 10 separate trips to the 9th floor on my own. They first showed me a unit that had a pillar in the middle of it that took up about a third of the entire storage unit, but they expected me to pay full price as if the space the pillar was utilizing was actually part of the sq footage. Only redeeming parts of the facility was Maria, a wonderful receptionist who was very kind and helpful, and the cleanliness of the facility.
Johanna Preciado
5 years ago
Horrible customers service. Smh they don't even try to help w. The situation
Chrissy Research
6 years ago
I had a reservation and received their "form" email that I guess is supposed to seem personalized. I called them to ask questions. According to their website they are available "around the clock" to address questions/concerns and ensure that your move goes well. I left a message at this location and I never received a call back. I also emailed them without response or acknowledgement until the day after my reservation when I received another automated form email saying I had missed my reservation. I am glad I didn't store my belongings with them, as I can't imagine relying on a company with such abhorrent customer service.
Michele Follen
4 years ago
I rented a space on line at a given price. I made the date the following day. I went in to secure the space on the following day and was told it was there and they put off the lease date from that day to two days later when I had movers. So I did not visit the space, the day I reserved and I did not personally visit the space the day I visited in advance of the move in date. When I arrived to move in, the "agreed upon space" was not available. I was told that "on line reservations" has no idea what is actually available at each site. Further I was told the employee who assisted me on my visit two days before was wrong about what was available. The new space is $100 over budget and I was there with the movers unable to negotiate despite multiple attempts to rectify. I accepted it because I had the movers on the doorstep with my stuff. At this price, it would've been better to have gone to another facility. I gave the employee that assisted me on the move-in date with multiple opportunities to rectify this; he did not. He further said that a manager above him couldn't help because they have no idea what is actually available at each site. I had a good experience with them before but this experience was not acceptable.
ron rose
4 years ago
I was told that a minimum $12 per month insurance was required. I do not need insurance. I am comfortable about the double locks to protect my belongings. If this is a requirement, then it should have been clear when I called for a quote.
Joslyn Bourne
3 years ago
The staff was rude. It took a whole 2 hours just to get a unit. I told them I needed a small unit because All I had to store was a child bike but yet they still took me to the largest units in the whole facility like I was going to pay 200 dollars a month to store a child bike. They wouldnt let me take my chihuahua into the facility but then when I got to the storage units there was a guy storing a whole bunch of dog food. So much dog food the whole floor smelled like dog but I couldnt bring in my chihuahua. I had to listen to the 2 cashiers talking about their personal life the whole time i stood there waiting for a unit. Once we finally got the the units There was a man packing his things into the unit when the staff told him he had to move because he was causing a fire hazard. How does a storage place even run if its a fire hazard just to put your things into a unit? Would not recommend this place. To over priced. Rude staff.
Jeanette Santiago
2 years ago
I had to get a unit here but the bad thing about it is that it's at the very top of other units. I had to use a long ladder to get to the unit which is very unsafe. Dont know how I will get my stuff out of there when I move but I'll pay someone. I'm very injured and I dont believe they made such a dangerous unit. Omg
David Torres
2 years ago
0 star only because are out 24 and is the only storage that I know like that, to many, way to many hidden fees, I feel awkward after they told me different prices. One of the employee lied to me about the account, useless
EsuNYC M
3 years ago
Lived across the street for years never been inside but it must do well or it would have closed
Chelsea H.
6 months ago
When I moved, my new apartment had less overhead storage. Manhattan Mini Storage on the UES took the time to evaluate what I needed to store, provide me...
Robert C.
9 months ago
Most recently I have taken the storage taxi again, which is so amazingly helpful!
This time I had Michael--and he was fantastic. He was super friendly...
Moshe M.
7 months ago
keep away from this company they will bill u for everything on the second but no help when you need them
Storage Facility Amenities6 Amenities
- 24 Hour Cameras
- Business Center
- Climate Control
- Drive-up Access
- Online Bill Pay
- Truck Rental
Stephanie Alexander
4 years ago