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Safeguard Self Storage

156-01 Liberty Ave, Jamaica, NY 11433

Office Hours
MON - FRI9am - 7pm SAT8:30am - 5:30pm SUN10am - 5pm
Gate Hours
MON - FRI9am - 7pm SAT8:30am - 5:30pm SUN10am - 5pm
Google Reviews
rating 4.2
Write a Review

Rob Williams

3 years ago
rating 5.0
I rented a unit on Friday night 2/17 after 18 hours driving a 16ft truck and tow trailer of my car. The worker Christine was outstanding!! I arrived around 615pm and they closed at 7pm. She quickly did my paperwork and professionally explained the procedures. As a one-time courtesy she let me finish unloading my truck a few minutes after closing. Earlier in the day she contacted me just confirming my reservation and stayed informed on my arrival time through rush hour traffic in NYC. When I returned the next day to organize my unit she was also very friendly and repeated explaining the policies and procedures I needed clarification. She even helped the customers before me on both days in a outstanding manner . I certainly had a great customer service experience and am glad that I chose this storage company. Regards, Rob Williams

Adriana Granados

3 years ago
rating 5.0
100% awesome customer service. Highly recommended Storage facility. Customer service provided by David was top notch. Very knowledgeable and I felt very comfortable discussing with him my situation.

Richard McFarlane

3 years ago
rating 5.0
Christine Gupton is a very nice person that respect her customer who comes in and rent in safeguard storage. Chistine Gupton is a clean person.

Blaidellin ACW

3 years ago
rating 5.0
Great cheap price to afford, very friendly staffs. Terrific sensor key to walk in just like that...

Yael Saidova

4 years ago
rating 5.0
The prices are little high but the customer service is very good. there`s two employees that my husband and I like the most. thats David and Kim there always there to lend a helping hand and will always talk to us. they also answer questions or problem we might have

Yesenia Rojas

3 years ago
rating 5.0
Awesome! Great customer service at all times. Very pleasant atmosphere.

Gary dure

4 years ago
rating 5.0
Extra super clean...

Anthony Koulizakis

3 years ago
rating 5.0
The manager Dave is very helpful

Dr. Desmond Assent

4 years ago
rating 5.0
Mark was extremely helpful and guided the process of my registration with great effort towards professionalism. It was a great pleasure to have received his remarkable assistance. His level of ensuring that the customers are made comfortable, is by his extradorinary competency demonstrated. Thanks again, Mark you are just great. Desmond.

Martha Penitton

2 years ago
rating 5.0
The best so far! Access only during work hours! Each floor is secure! No one can enter the floor without authorization. Even the restroom is locked so no one can sneek in!

Lawrie Howe

2 years ago
rating 5.0
Keep me things safe.

Julia Roye

2 years ago
rating 5.0
Great customer service! Clean, nice environment and a friendly atmosphere.

Marie Williams

2 years ago
rating 5.0
I have never used this storage lace before the front desk guy was very professional and helpful to assist me with what i needed.he walked me thru the different types of units..i would highly recommend this storage place....excellent place

Ayisha Doward

2 years ago
rating 5.0
Clean beautiful and secured site to store your goods. Reasonable prices & friendly staff

Ashef Ameer

2 years ago
rating 5.0
It's really nice and clean there. The building is well maintained and also the staff members are very cooperative!

Keicha Wynn

2 years ago
rating 5.0
Kendra was so helpful the system went down and customers were angry. She has so much patience to others and kind I hope she has a better today one thing I must say shes a great multitaskers.

lashelle Harris

2 years ago
rating 5.0
This place is amazing. Great customer service and very clean.

Charlie Sims

2 years ago
rating 5.0
Courteous extremely helpful reasonably priced

Nana Momoh

2 years ago
rating 5.0
So far, so good, I had an amazing experience. When I got there, Kevin was on his lunch break and had to cut it short in order to help me out. He showed us the way to the unit, answered my questions and was very helpful and pleasant through it all. Thanks again Kevin for such stellar customer service!

Martha Penitton

1 year ago
rating 5.0
The climate control, space, staff. Hours access to the expressway! Easy to find, parking.

Alvaro Granados Arenas

1 year ago
rating 5.0
Great clean facility. Staff always in a great mood and helpful. I'm always pleased to see David.

Afrianza Wimbush

1 year ago
rating 5.0
I had the pleasure of being serviced by David. When I entered David's location on Liberty avenue, I was clueless as to which size storage I needed. Not only was David thorough in describing every storage unit he had available, he was SPOT ON with the PERFECT fit I needed. He explained the storage space, the temperature control and the overall security of my personal belongings. David was very friendly and not to mention funny. I recommend THIS location any day.

Lorna Mattis

1 year ago
rating 5.0
I must say I appreciate my things is always safe and very clean place staff is polite and willing to help if there is a problem , I am happy that my things are in a safe clean area so I thank you all for a clean and safe area, and staff continue being polite and kind thank you Lorna Mattis

Rhonda Lewis

1 year ago
rating 5.0
Nice and clean. Helpful staff.

C B

1 year ago
rating 5.0
Extraordinary customer service, very understanding, and considerate, tries to assist as best as possible while staying within company policies..I love it its great..

Karen Ford

7 months ago
rating 5.0
Lina was extremely professional in helping to resolve my problem with my storage key lock today 11/27/19. Employees like her make it a pleasure doing business with you. Once again thank you.

Gladys Best

7 months ago
rating 5.0
I've been using this storage for about 3 yrs and some months. The place is clean and rooms are suitable according to sizes, the only negative is the hours of accesibility

C Crawford

6 months ago
rating 5.0
This is a great place to rent n store away. I've been with this place for 4.5 years n I have NO COMPLIMENTS....

Gladys Best

6 months ago
rating 5.0
I've been using this storage for about 3 yrs and some months. The place is clean and rooms are suitable according to sizes, the only negative is the hours of accesibility. By the way David who managed the liberty Ave site was the most informative and pleasant person to deal with. They should have more employees like him.

SuperBabyg123

3 months ago
rating 5.0
If you ever need to store your things this is the place good staff very clean

sara delacruz

3 months ago
rating 5.0
the customer service experience was excellent. Marleny Infante was very polite and knowledgeable she made my experience easy and quick.

Olga Yokoyama

3 years ago
rating 4.0
I am basically happy with Safeguard Storage. I had to have a friend sign the contract for me since I was out of the country, and they made it possible to do it, although the procedure is obviously more complex than the straight forward cases. There were some complications along the same lines trying to get my credit card charged monthly, but that too eventually worked out. I have not seen the units (I'm renting 2 units) myself, so this is a comment only about my experience dealing with the office. one point that could be improved is responding to customer emails. In my case this was especially important because calling Safeguard by phone was quite difficult due to the difference in time zones, and email was the surest method. I would rate this 4.5, but there is no option like that, and I don't quite feel it's a 5, so I rated it 4.

Rob Cooke

3 years ago
rating 4.0
Up-to-date secure facilities, 10sqft-400sqft storage.

Rose Marie Norton

3 years ago
rating 4.0
My experience was good overall because the staff was very nice and helpful but the only problem is you have to purchase a lock from the store which has no use to the customers whenever they give up the unit

Avinash Gomes

2 years ago
rating 4.0
Spacious storage units at resonable prices. Do check their website for specials. Manager was very friendly and processed paperwork smoothly.

Ulysses Coefield

1 year ago
rating 4.0
Excellent customer service...reasonable rates.

Angela Powell

11 months ago
rating 4.0
Needs more lighting to see all into the large units. Otherwise it's fine.

Jermaine Esseboom

3 years ago
rating 3.0
Prices keep going up. Was late on my payment due to not being around. Paid upon my return. Went there with 30 minutes left and my key didn't work on my unit's lock. I realized that the two red indiactors on my lock are aligned ( meanine they locked me out ) Fine. I go to the front office and basically being told to come back the next day...... I just came off a flight...have things to store/take out....I paid...you have my money...why can't I get access to my unit? All you have to do is use whatever device you locked it with to unlock it.

Sean Pough

3 years ago
rating 3.0
The times they service is horrible for working people. They should have at least 1 late day till at least 9 so people don't have to always rush

Aaron Singh

1 year ago
rating 3.0
Clean and organized although they're lack of service like the carts to help carry boxes were unavailable...

daisa jones

9 months ago
rating 3.0
The lady with the glasses that work here her attitude is reckless and she is so rude and racists yesterday while I was cleaning out my storage preparing to move she came and said if our mess wasn't clean after telling her it would be she said you wouldn't want to get a eviction notice I've been here for some years and Neva had a bad experience in till she started working here and I'm not the only one who feel this way

Precilla Cassanova

3 months ago
rating 3.0
So far so good, been using them for 2 years now

Nikia Byrd

1 month ago
rating 3.0
storage facility 5 stars. Customer service AT facility 2 stars. Very unprofessional. I have been a customer here since 2013 and I was interested in upgrading my room. She told me she was very busy. She kept referring me to online. I guess I was bothering her. I ask her for information on my account that I had received before and all of a sudden she does not have access to it. Regardless of how busy she was you are supposed to take care of the customer in FRONT OF YOU especially when they are paying their money!!!! My daughter also has a unit there but if this LACK of enthusiasm keeps up in regards to their staff then WE will go elsewhere.

Chill Gill

3 years ago
rating 2.0
I have been a customer on this location since 2015, the place is quiet and pretty clean, parking and trolley cars is hard to get, the service is nice,But they raised your rsnt every year. They send you a letter telling that starting next month you have to paid more.

Tatiana Benjamin

11 months ago
rating 2.0
I have had this storage unit over 3+ years. I spoke with the unit supervior today about letting a family member into the unit. He was rude and condescending. He cut me off and spoke over me instead of taking the time to hear my question(s) and address them directly. He talked around the issue attempting to to stick to a script that was not helpful. Learn how to listen and actual address the concern. You need to work on your customer service skills.

Christina Escourse

3 years ago
rating 1.0
The young woman that works there is very rude and does not like to get up out her seat to help people with their units wish I can give it 0 stars and every so often the company raises the unit prices use to pay 108 now I'm paying damn near 150

Christina Escourse

2 years ago
rating 1.0
Horrible service I cannot elaborate the headache ive dealt with for the past 5 years glad ive gotten my stuff out their facility very rude staff management is good though

Beat Ryder music

2 years ago
rating 1.0
Don't rent from them they are thieves

Khali Vybez

1 year ago
rating 1.0
I had a bad experience today, made reservations for an unit a day in advance. So I brought my stuff next day to put in the storage and to finalize everything. They didn't have a unit available but had me in their system for an unit. I ended up waiting for over 2 hrs for them to figure something ruined my whole day. They said the place had heat but it was freezing inside

UR

1 year ago
rating 1.0
Ive had my storage at this place for over 5years now - long story. Ive Found mice droppings and chewed up belongings. Also noticed rodent poison placed in my storage unit (so someone has entered before) At times when we need to buy some time to make payments (because of life circumstances) the MGMT team is NOT flexible at all. Despite a long history with them. The price of the rental unit has gone up over 3times since we first moved into the unit. The fees have also raised substantially. Unit used to be about $280/month; now its nearly $500/month (Excluding fees).
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rating 3.0
2 Reviews
Write a Review

Money M.

3 years ago
rating 5.0
Manager Dave was very helpful. I was given a good room at a good price & size to fit my items for storage.

L M.

2 years ago
rating 1.0
I have been customer of Safeguard Self Storage for years. I initally started at the facility on Jamaica Avenue in Richmond Hill - I had a wonderful...
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  • 24 Hour Cameras
  • Boxes & Supplies
  • Climate Control
  • Online Bill Pay
  • Se Habla Espanol