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StorageMart

18402 Jamaica Ave, Hollis, NY 11423

Office Hours
MON - FRI9am - 7pm SAT9am - 4pm SUN9am - 3pm
Gate Hours
MON - FRI9am - 7pm SAT9am - 4pm SUN9am - 3pm
Google Reviews
rating 4.7
Write a Review

Jose Castillo

4 years ago
rating 5.0
Clean place

connie Shannon

6 years ago
rating 5.0
Clean areas, helpful staff even when parking is a challenge. They have lots of carts, lights and suggestions to make storage better in my unit. Friendly and courteous too!

Natasha Singh

5 years ago
rating 5.0
Excellent customer service. Courteous and professional. Ask for David.

Eddie Vargas

7 years ago
rating 5.0
Customer service was above and beyond from other storage facilities. Delores and Nate are great individuals who care and assist there customers with pride, knowledge and answered every question I had. I was there a few times while shopping around for storage units. Delores and Nate showed me different units, at different times, that would accommodate my storage needs. They showed me around the facility and gave me the best price in the market. With these two individuals, storage mart will out do the competition by far. I have recommended this facility to many individuals and will continue to do so. I will be more than happy to give corporate headquarters or human resources a telephone review of these two great individuals. Thank you to Delores and Nate. Eddie Vargas

Katherine Shillingford

4 years ago
rating 5.0
The assitant manager David Wilson is awesomeness he is courteous, patient and very professional.... and storage mart is the cheapest on the block... best bang for my buck ever...

bernardine buzabo

5 years ago
rating 5.0
This is the second review I'm posting for the Storagemart on Jamaica Ave. in as many years, and both times it has been because of the manager, Nathaniel. He. Is. Awesome! If there were something more than just this that I could do, I would. He needs to be celebrated!

adri gunn

5 years ago
rating 5.0
Great service.... I referred my family members and David was extremely helpful....clean and great location.... On a plus side when you refer someone you get 50.00 dollars off on next months rent

Gregory Simmons

5 years ago
rating 5.0
Stored here for over 2 years. Never had a problem . The manager Nathaniel helped me when I moved in 2014 and helped me out when I moved out last week. Super nice guy. Good experience all around

Anne Zayas

3 years ago
rating 5.0
Been here for about 6 years. It recently got more secure with keypad entry. So worth it.

U4ria !

3 years ago
rating 5.0
I was skeptical about renting a storage unit, as I have never done this before, but I will say I was happy with my overall experience. David assisted me in every step of the way. He was very professional, and took his time in explaining everything in detail, and answered all of my questions. No complaints!!

Kay Roop

2 years ago
rating 5.0
Most helpful staff and members of this storage when I 1st got my unit manager (Nathaniel) was helpful I got into a little jam I went back to get another until I then got someone that was a manger now (David) as helpful as his cousin Nathaniel... very respectful guys I have meet during this time.

ms burke

2 years ago
rating 5.0
Great and friendly customer service. I was greeted with respect and kindness. I would recommend this place to everyone.

Fritz Ray9fV

2 years ago
rating 5.0
I been with storage mart for about 6 month they have been so good to me renting the unit and helping me move in the assistant manager Ilya was the one that rented the storage he was very professional and straight forward also David the manager also helped me with everything i needed I highly recommend this place.

Tyrik Perez

2 years ago
rating 5.0
The assistant manger Ilya helped me rent a storage unit he was very nice and give me a good price the place is very clean and has good security the manager David also helped me with moving in great place to rent.

Joe Jams

2 years ago
rating 5.0
Best place for all your storage needs.

Anne Zayas

1 year ago
rating 5.0
Been here for about 8 years. It recently got more secure with keypad entry a while ago. So worth it. Manager David is a great guy & will work with you with whatever you need.

Shaniya Johnson

1 year ago
rating 5.0
Todd was nice & personable. Very helpful. Thank you

Greg Boogie

1 year ago
rating 5.0
Great service by the manager Heralall. He was excellent!

David Matallana

1 year ago
rating 5.0
Walking in and meeting Marcus was a great start to a hectic day after a horrible week that I spent bed ridden and hospitalized. I was awake countless hours organizing what felt like a ton of bricks in fabric form. I spent a lot of time moving in to a shelter that determined I had excessive property. I was forced to remove it on such short notice and nervous even after it was neatly organized as to how I was going to store it in my unit. I have a stack unit, it's on top of another unit and requires that one climb a ladder and it was very difficult and anxiety provoking stressing how I was going to get the job done. I constantly feel that no one genuinely cares about my physical ailment as it impacts me emotionally as well as I tend to feel desperate as a young adult unable to lift without hurting the condition and potentially causing ulcerations. Zi walked in feeling hopeless, anxious and desperate until I met Marcus and all that I knew was the clothes needed to be stored in my unit that requires a ladder for entry and minor man power. I assumed like most employees,that he'd never refuse cash and despite severate attempts and offers, he explained that he replaced the last gentleman that worked here and that he was simply doing his job. I will admit he did far more. He went above and beyond and that's to say the very least. He distracted my mind from the harsh reality of living age 29 and disabled, and men that young and thoughtful need to be recognized for professionality and essentially his pride in providing the best customer service possible. He efficiently loaded all of my property in the stack unit and as we spoke, I identified with his demeanor and his work ethic that reminded me of my own yet made me so happy that despite the struggles I face day by day, the last thing I anticipated was leaving feeling the best I have in days. You catered to me when all you had to do was help me enter because I was so anxious, I couldn't work the door lock. You helped in many ways to cope and stay relaxed. You blessed me with a kind soul that enlightened my day. I mean that people like you, GENUINE AND NONARTIFICIAL ARE A DIME A DOZEN. THANKS FOR MAKING MY LIFE JUST A 100 TIMES EASIER BRO. GOD BLESS YOU.

Dinesh Peiris Pulle

1 year ago
rating 5.0
Ready clean place is clean than before and she's very helpful she's very nice she very kindly helpful for putting my stuff in the storage thank you very much for good place

tato gurgenidze

1 year ago
rating 5.0
The mnager andrea Very nice and she keep the place celan and very Very beautiful

Anand Kodamanchili

1 year ago
rating 5.0
Good spot to store stuff, super helpful personnel

moises nunez

1 year ago
rating 5.0
Came here 8:40 am and Andrea was already shoveling the snow and putting Salt on the sidewalk. Very courteous. Showed me how to use my password on the pin pad. Very clean and well lit place. Will recommend to all my friends.

Veronica W

1 year ago
rating 5.0
I have dealt with Andrea from the queens brunch several times. From our first encounter I have been impressed with her friendly and professional manner. She is very encouraging and very understanding. Excellent customer service is hard to find these days, but not with Andrea . Thank you Andrea

Yvette Georges

1 year ago
rating 5.0
Andrea is very good at her Job. And has excellent customer service skills..

Luis Morales

1 year ago
rating 5.0
I've been dealing with Storage Mart for over a year. I came upon an issue with their store manager David at the time that thought he was the owner of Storage Mart and was very rude and disrespectful. Before leaving he messed my account up. Which left me in a horrible situation! Thankfully God bought an angel named Andrea to run this establishment now and shes been helping me throughout this whole situation since David has left behind alot for her to clean up. Thus far she's been that angel in disguise being professional, kind and patient! I can't thank you enough for giving me that extended courtesy being we are a long time client I appreciate all of your help! And I would continue referring you guys as I've done in the past! Thank you so much again!

vernita vereen

1 year ago
rating 5.0
I was given excellence customer service by Andrea. . She was very helpful she gave all the information I needed about renting a unit. She took the time to assist me with the boxes I purchased very nice young lady. She's a dedicated employee the best. .

Nashay Seaton

1 year ago
rating 5.0
Im using a storage unit and Todd was really helpful. Im thankful for him today because he made it less stressful!!

Gary Jefferson

1 year ago
rating 5.0
since 2007 I've been a customer with storage-mart and i've never encountered a problem until this past month. i thank God for Andrea Hall and Danny Moore at the Storage-mart facility on Jamaica ave in Hollis, NY. Andrea was able to answer every inquiry regarding my account and reassure me that everything is in order, she then proceeded to remove and replace a unit lock that had been compromised....if it were not for Andreas' professional attitude, calm demeanor and persistence , i would probably be transferring my belongings to another facility. Thank you Andrea, for going above and beyond!

Dukati Dukati

1 year ago
rating 5.0
This place was really a blessing for me everyone made the transition so smooth and seamless thank God for them I would recommend this place to any and everyone

Bella Khafi

10 months ago
rating 5.0
This was such a pleasure to deal with everyone!!! Danny, thanks so much for taking good care of your customers!!!! You guys are the best!!!!!

Kasey Oliver

10 months ago
rating 5.0
My experience there was superb. I was personally looking for a storage unit to put my dorm stuff away and with the service that Andrea provided, I have decided I may resort to getting a unit at that institution. Thank you so much for answering all of my questions and making me feel comfortable in such crazy times.

Ariana Junor

10 months ago
rating 5.0
Great customer service! Andrea the general manager was such a great help and made my check in process ten times smoother! Keep up the great work

Jamaican Jem

10 months ago
rating 5.0
Very good customer service with exceptional rates. Only storage company I use. Andrea is a great manager

V E

10 months ago
rating 5.0
Had not been to the location since getting the unit (4 1/2 yrs ago) and was happy to find everything secure and as we left it. The general manager Andrea and Danny we extremely helpful, easy going and friendly.

Tafarie Alexander

10 months ago
rating 5.0
Let me start off by saying it was a pleasure to come to this storage mart, because Andrea does such a good job of running things. She was kind, able to answer all of my questions & respectfully explained why I couldnt do certain things while offering alternatives. Id definitely come here again for my storage needs in Queens

grady ZEIGLER

9 months ago
rating 5.0
Andrea has great customer service she goes above and beyond for her customer. Unit 226

leslie berdugo

9 months ago
rating 5.0
Andrea was beyond amazing and helpful, after I had a rough time with the moving truck driver. She stood by me and helped me all the way! I would give more stars if I could! Definitely recommend it as long as you get a courteous driver.

sok uom

9 months ago
rating 5.0
Storage mart great place. Andrea has excellent customer service.

Joan Harris

9 months ago
rating 5.0
Andrea is the best, she helped us a lot, i never expected it. Not all managers will go all out to help their customers. She is the best, if i could give her a million stars, she deserves it.

Noorad Khan

9 months ago
rating 5.0
I came by the storage Andrea was very helpful and awesome customer service .

Pia Martin

8 months ago
rating 5.0
Andrea the manager is pleasant, well spoken and down to earth. She's very helpful. She showed me around and I liked all I seen . Place is clean and secure. Cameras are everywhere as well has the place being locked. I haven't stored my stuff yet but I will Monday. I will give a updated review in June or July.

Terrell Jack

8 months ago
rating 5.0
Its great, the manager (Andrea) is nice as well, tells you the details about what storage youre going for and always ask if theres any questions.

Ronnie Richardson

8 months ago
rating 5.0
Ms. Andrea the general manager is Great her service is A1. A very nice lady super helpful . She should get a promote

Xavier Khan

8 months ago
rating 5.0
When i first got to storage mart and signed up online due to lack of details online it was a little rift because it wasnt what i expected but Andrea was really patient with me moving in and working with my budget and space. She showed me the right locker that worked for me & what i needed i couldnt have chosen a better place to store my stuff safety also is a plus and thats what i was looking for. Thank you for your time and helping me with the right storage space i needed. #914 - Xavier

Erine-Caitlin D

7 months ago
rating 5.0
Andrea, is a true gem! Helped my family and I throughout the whole process of attaining affordable and accessible storage. Definitely would recommend! 5 out of 5 stars!

Lee Nissenbaum

6 months ago
rating 5.0
I've been renting 2 storage units at the Jamaica location for the past few years. Hands down, the best rep there is Andrea. She is also smiling and courteous which is unfortunately rare these days. Whenever she sees me she is always helpful and has great positive attitude. These place need more workers like her!

Sharon Ogando

6 months ago
rating 5.0
I had a wonderful experience and very thankful for your worker, Andrea, for giving me the best service. Suggested exactly what I needed for the right price! Everything is secured and perfect! Thank Andrea for your hard work!

Angel 'G.S' Nieves

6 months ago
rating 5.0
I've been using Storage Mart for the past 2 years and a half and I have to say from the staff to the facilities it's a great place to keep your stuff in. Recently had an awesome experience with the facility manager Andrea as she helped me find a bigger unit to fullfil my needs for the lowest price and best available location,she also helped me carry some of my stuff to the new unit without me even asking which I highly appreciate..I highly recommend this place..

Mike Timmus

3 months ago
rating 5.0
I had a wonderful rep name Verace! He was more than helpful, respectful and accommodating. He went above and beyond his position by making me move in and move out EASY! As a matter of fact, he even stayed late (after his shift) for the move in and arm muscle. I appreciate him, hopefully his boss/manager sees this review and give him a raise/promotion. EVERY facility needs employees like him

Javier Nieves

3 months ago
rating 5.0
Very nice facility. The manager Andrea was great. Great price.

Carey Walton

3 months ago
rating 5.0
Had the pleasure of dealing with Andrea today. She was very welcoming and helpful throughout the entire process. Thank you so much.

David Martin

3 months ago
rating 5.0
Andrea at the Hollis Queens location was very friendly and helpful on multiple visits. I would recommend this StorageMart location without a doubt.

Alex usa

3 months ago
rating 5.0
I would like to give Andrea 10 star her customer service was great

brieana johnson

2 months ago
rating 5.0
Berace was a great help definitely happy I went with this place with so much others in the area.

Oo. Oo.

1 month ago
rating 5.0
Verace is an employee at the facility at 184th St, he went above and beyond his duties at Storage Mart. He took time out of his day to physically move my items helping me out. He was very accommodating, considerate yet prompt. Verace is a professional and kind hearted being, if there were more employees like him at any business, Im sure customer satisfaction would skyrocket!

Steffany Delaguarda

1 month ago
rating 5.0
Andrea was very kind and helpful. She made me feel welcomed as soon as I arrived. She explained everything clearly and answered all of my questions. I am glad I chose storage mart to keep my belongings safe.

Jill Beraud

1 month ago
rating 5.0
Andrea at Storage Mart has been excellent. She is very professional and has made the move in experience seamless. She has a great attitude and is so helpful! She answered all my questions. She is awesome!

Tarina Johnson

1 month ago
rating 5.0
Andrea was awesome! Very informative and genuinely kind.

yesenia melendez

5 years ago
rating 4.0
Good service.

Reesha Lowtan

6 years ago
rating 4.0
Dolores was very helpful. Impressed with the space :-)

Gabriel Van Houten

4 years ago
rating 4.0
Good customer service. First floor units are very dark, I had to provide my own light and extension cord. Price was very competitive though.

Thetchaya Hernandez

3 years ago
rating 4.0
The managers were very nice and had no problem answering all my questions. Even when I came to see the units before I signed the contract they were very helpful and kind. Place is nice and clean. I have no problems with this storage unit location. I would definitely recommend it to anyone.

Cheryl Montanez

2 years ago
rating 4.0
The environment is kept clean and safe, staff is helpful to customers storage needs and the prices are reasonable.

Prince Newbold

2 years ago
rating 4.0
I've been a customer at storagemart for 2- 3 years and my personal experience has been wonderful especially with property manager david wilson taking time to assist me with lower rates to suit my property as i remove most of it.let not forget he always remind me about my due date

Clarke Leland

2 weeks ago
rating 3.0
Not the cleanest, but good customer service. Andrea was helpful when I moved out.

Latoya Brown

2 years ago
rating 1.0
Facility is disgusting ... There is a raccoon infestation.. they often find dead raccoons in the units .. It smells horrible on the first and second floor .. The old maintenance guy was also caught stealing things out of peoples units .. No real security either :/ Management also steals... Be very careful isn't worth the money..

Michael Walker

1 year ago
rating 1.0
The competition there is Gribrator Storage is better next door!
See all Reviews
rating 3.5
6 Reviews
Write a Review

Julian P.

10 months ago
rating 5.0
I am so glad to have found this location of Storage Mart. After an overwhelming week of moving, getting my things to this location was a breeze, especially...

Jules Y.

2 years ago
rating 5.0
So far so good. Clean, affordable (by location unfortunately), manager most helpful. Let's see what the future brings

John F.

3 years ago
rating 1.0
Although the gentlemen in the front desk named David was courteous and very helpful when I first got the storage unit, the place is absolutely disgusting....
See all Reviews
  • 24 Hour Cameras
  • Boxes & Supplies
  • Bright LED Lights
  • Carts & Dollies
  • Climate Control
  • Delivery Acceptance
  • Elevator
  • Exterior LED Lighting
  • Gated Entry
  • Interior Hallway
  • Online Bill Pay
  • Online Rental
  • Rental by Phone
  • Roll Up Doors