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Safeguard Self Storage - East NY Ave

1648 E NY Ave, Brooklyn, NY, 11212

Office Hours Now Closed
  • MON - FRI9am - 7pm
  • SAT8:30am - 5:30pm
  • SUN10am - 5pm

Storage Customer Reviews

Heidi Lahart

9 months ago
The facility is great, and the manager Kendra is amazing. She was super helpful in finding me the right storage space for my needs. I needed a bigger space than I had originally reserved, and within minutes, she upgraded my storage. I would highly recommend Safeguard. It is very close to Park Slope (where i was moving from) and it is safe, well lit, and secure. 8 months later...I am back moving items out and Kendra remembers me, my family, and treats us like close friends. We love her!

Travis Jones

1 year ago
I have had my storage unit for over a year and, I never had any issues. Very clean and safe storage location. Even when I tried to look for a lower monthly payment Kendra was able to help me even when I eventually did find some storage place at home. I eventually closed my account but she was of great help during that time. I would come back again if I had to place anything in storage again.

lakeisha mason

1 year ago
The Manager Kendra was amazing, I got a 10x10 unit and she was really helpful with assisting my needs. I would most definitely recommend my friends and family to her. FYI SPACE WAS REALLY CLEAN WHICH IS A PLUS THANKS!!

JOHNNY Williams

8 months ago
Kendra over at Safeguard storage was very helpful, professional and courteous. I recommend this location.

Erica Young

11 months ago
Simple and easy. Staff was nice and accommodating. They had a special at the time we moved in, your first month free! If you have AAA you also get the same deal.

Miss Rain

1 year ago
I just want to say that the Manager Kendra Patrick is the best. I've been a customer at safeguard storage for 3 years and she is the only one who have help me. She has a great personality, excellent customer service skills, good work ethic and is very professional. She gets the job done and exceed all expectations. Thanks again Ms. Kendra it was a pleasure working with you.

Keiosha Cooper

1 year ago
My experience at Safeguard today was great. Kendra is an awesome sales Woman. I rate Safeguard with 5 stars

George Grimes

6 months ago
My representative at East New York is Kendra she makes my storage experience comfortable and easy I can call and she will explain anything to me in detail.

Trisha Usher

1 year ago
Every time I go the safeguard self storage Kendra is always pleasant, helpful and courteous...it is always a pleasure to interact with Kendra

Sergio Cranshaw

1 year ago
i left brooklyn to embark on a survival adventure living most of last year in a tent on a mountain in northern california and chose this self storage due to its proximity to my loft in BK. BEST decision i couldve made thanks to Kendra Patrick!!! when i left i didnt realize the difficulties i would be presented with being out of cell service and without wifi, but Kendra was wonderfully patient and accomadating with regard to my late payments and even when i needed to downsize my unit. i would and do recommend this place to anyone looking for a safe place to store their treasures!

kurt st.rose

1 year ago
The staff there is beyond friendly and walk you thru the process with easy.. Very clean environment the facility was spot less unlike other storage places within the area.. The young lady that works the mourning shift is very polite which is very rare in almost every environment that I was happy to offer breakfast as a sign of my appreciation for her wonderful people skills

Shawn Taylor

1 year ago
I signed up with safeguard storage over a year ago at 1648 East New York Ave. after leaving a storage faculty that had so many issues especially when it came to customer service. I must admit the staff has been wonderful here at safeguard. I had no issues. They assisted me when ever I needed assistance. Kendra has gone above and beyond. She young lady who opened my account, closed me out, she was truly a gem, especially when I constantly traveling, she was there to give me good advice and direction on my storage needs and fees. Her follow up skills were excellent I received monthly reminders that my bill was due. She is the epitome or customer service. For any future storage needs I will be reaching out to this location. A location that I know I can trust for cleanseness, security and exceptional customer service. Kendra, Janelle and michelle I truly appreciate you ladies for always have my best interest in minded and you service. Thank you Safeguard for your use of your facility and for your great staff. Loved it. LeShawn Taylor

William Collins

1 year ago
Every time I come in, Kendra recognizes me and is one of the best customer service representatives I've ever had the pleasure of encountering.

john Abrahams

1 year ago
Excellent storage, and excellent service. Very helpful with the move-in and always there when I have questions. Payment is super easy facility is very clean, and the folks working there are SO nice!

Latasha Taylor

1 year ago
Kendra made my visit at Safeguard very pleasant. She is polite, patient, very resourceful and professional. Great service. I would recommend her to my friends and family.

Harold Hedgeman

1 year ago
All the worker there are very nice and easy to talk to had a great time there they made everything easy for me

Dawid Bo

6 months ago
Very clean place. Super nice and helpful staff. Kendra is the best!

nate A

6 months ago
Employees are very nice and very helpful. They don't try to sell you the largest unit, but work with you to fit exactly with your needs.

Skys Thelimit

6 months ago
Im a fairly new customer and the ladies there treat all customers very nice there the place is super clean all the time. The ladies Kendra and janelle are very nice treat ppl like family

Dennis Leger

5 months ago
IT'S ALWAYS A JOY TO COME TO MY STORAGE KENDRA AND THE REST OF THE STAFF ARE VERY NICE AND PROFFESIONAL. THE BUILDING IS ALWAYS CLEAN AND WE'LL KEPT.

Ichiho Kurosaki

5 months ago
I've been loyal customer for over 3 years,the staff I must say are Amazing the manager Kendra is very kinda and very friendly. The bldg is alaways clean and smell good . I don't have much family here in ny but every holiday Kendra and staff celebrates with candy and small decoration making me and I'm sure a lot of others feel at home

Ashley Watson

5 months ago
Great experience, very nice and smooth facility to use. Make sure you read your contract and ask questions. The manager was very helpful and supportive during my moving process. I would refer this storage facility to anyone! Thanks Kendra.

amalia neil

5 months ago
I have never had any issues with keeping my things in this storage. The employees, especially Kendra are always so helpful and professional. I've had the pleasure of dealing with Kendra on several occasions and she's always answering any questions or concerns that I may have.

Herberto Forbes

5 months ago
Very clean facility my brother and I have a 10x10 unit and we just bought over our church family to rent a 10x10 also. The staff is very kind and helpful . Kindra keeps the customers laughing with her since of humor. A very nice clean well groomed and mannered staff

Gregory Belton

4 months ago
Been here for 6 year love your staff alway help when needed the place alway clean Kendra is one of the staff who make show all my question is anwser

Dakota Duncan

4 months ago
My experience the 1st time with Team member Kendra was excellent. My family and I were going through a rough time and unfortunately had to put out belongings into storage. However Ms. KENDRA was so warming and open that she made a tough situation for us not seem so bad. She even took her time to come up and show us which unit would suit us better. I am very satisfied with my service with Safe Guard and give Team member Ms Kendra 5 stars all the way!

Vonecia Carswell

4 months ago
My move into Safeguard was wonderful. The employees worked quickly and efficiently during this stressful time, and made everything a smooth transition for me. The environment is very clean and calm, and every time I visit, I'm in and out without a doubt.

Shooting Star

4 months ago
My experience was exceptional!! I had an emergency and Safeguard Manager Kendra was able to assist me. I did not have to call over and over to be heard. She jumped on it and worked towards helping me. I am grateful. Thumbs up to Kendra.

Richard Wheeler

2 months ago
I had to find storage and was experiencing a difficult time. I walked into this facility and was greeted by Kendra Patrick, she was both very helpful and kind. I rarely write reviews, but I was so pleased with my experience there I think both Kendra and this facility deserve the review. Thank you again for your help!

Palmer Lawrence

2 months ago
Kendra and the rest of the team at this location went above and beyond to make moving out of our storage unit as seamless as possible. Cannot thank them enough!

gloria rivera

1 month ago
This is my second time using this safeguard self storage it is always a pleasure doing business here! Awesome manger on site very helpful! Will definitely come back when needed!

Carletta Arnold

1 month ago
Anyone who has ever moved knows how frustrating the moving process can be. Especially moving state to state. But renting from Safeguard has been the silver lining during my move from Atlanta to New York. Whether it was the ladies at the call center or the ladies in the physical office everyone was always pleasant and helpful. On the day that I actually moved in, Kendra was extremely patient, sweet and understanding. She went above and beyond in making sure I was able to move my things into my unit. Even beyond the excellent customer service, the building was extremely clean and super accessible. This is my first time ever renting a storage unit and it will be my last time because I'll never rent from another company other than Safeguard. Keep up the great work!

nate A

3 weeks ago
Employees are very nice and very helpful. They don't try to sell you the largest unit, but work with you to fit exactly with your needs.

yaky portillo

2 weeks ago
Very clean facility would recommend anyone there great customers service the ladies there are great more like a family storage then a self storage very welcome place

Yvette Beatty

5 days ago
I am not one of many words, yet I do have much to say about my experience with Safe storage located on East New York avenue and MOTHER Gaston. The store manager the there is an Angle in disguise. In my hardest of times to was kind and considerate of my struggles. I can only give the highest PRAISE to the Most High for placing such an encouraging and considerate person in my path at such a dark and lonely time in my life. It's like God is reassuring me that I'm not alone no matter how it seems. I am truly thankful for safe guard self storage store manager her customer services from the very beginning was top shelf and still is even with my hard times. THANK YOU with a Smile.

Lee Walker

0 days ago
This location is a well kept facility, always clean. Cool and helpful employees. My only complaint would be, I wish they stayed open later.

Quoinzel Ward

1 year ago
My visit at Safe Guard was very pleasant, the manager Kendra Patrick was very professional and helpful. It's a pleasure walking into the establishment when there's helpful people like Ms Kendra Patrick. I will definitely refer many friends and family to the location.

Latoya H.

1 year ago
Hello good people. I can't express enough, the quality of care and and professionalism at this location. The special thanks goes to Kendra!

eliana james

1 year ago
I just moved out today and my experience was awesome the staff is funny and warm welcoming. This office was extreme busy this am but the store manger kindra was a good multi task person the facility is super clean it's was even a line to get in the office but kindra had all customer laughing and chatting like a social place. But this place makes u feel like home I would rent there and tell others

Charles Wilson

1 year ago
Prices just went up 6/16 so I left. .most of the staff was pleasant to deal with (with the exception of one person whom I will be praying she gets better) Facility was always clean, I had no issues with my unit.

jesii johnson

6 months ago
I love my boobie Nellis aka Janelle she's sweet funny n very professional....she's cool and crazy when she wants to be but we all go thru things but the storage unit building is nice but at nite it's scary as hell.

Wilma Martinez

1 year ago
Every time I go to safeguard self storage I get treated with respect at all times the staff is courtesy and very helpful I never have any complaints thank you for having such a great staff

A Google User

5 months ago
The worst customer service I have ever experienced. EVER! When I walked in Kendra (who kept referring to herself as the manager) was sitting down and it took her a moment to acknowledge me. I suffer from a speech impediment which causes me to stutter. Now I guess I wasn't speaking fast enough for her because not only did she roll her eyes but she also sighed a little under her breath. I'm used to it so I let it slide. But while talking to her asking her information and prices it was clear that she did not want to assist me. I was under the assumption that maybe she was having a bad day. I realized that wasn't the case after she got on the phone and was smiling and joking with whomever was on the other end. After she got off the phone you would think her tone would change. Not at all! The straw that broke the camels back was when I went to use the bathroom and she told me and I quote "Make sure you close the door behind you." I have been going through a tough time seeing as though I just lost my mother. The only real family I have. So to come into any establishment and receive such poor customer service, from a so-called manager at that, is not what I want to receive at this time. My blood was boiling! I was so upset that it took everything in me not to burst into tears or give her that same treatment in return. Even writing this review is getting me upset all over again. Safeguard I hope this is not the way you conduct business. You definitely lost a customer in me and I'll be sure to tell everyone I know not to step foot into this establishment. Shame on you Kendra!
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Nicolo A.

5 months ago
Kendra, the manager helped and executed her job without fail. She did so above and beyond the current pathetic level of social politeness. I cannot give a...
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Storage Facility Amenities7 Amenities

  • Boxes & Supplies
  • Business Center
  • Climate Control
  • Online Bill Pay
  • 24 Hour Cameras
  • Truck Rental
  • 24 Hour Access