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Safeguard Self Storage - East NY Ave

1648 E NY Ave, Brooklyn, NY 11212

Office Hours
MON - FRI9am - 7pm SAT8:30am - 5:30pm SUN10am - 5pm
Google Reviews
rating 4.6
Write a Review

Heidi Lahart

3 years ago
rating 5.0
The facility is great, and the manager Kendra is amazing. She was super helpful in finding me the right storage space for my needs. I needed a bigger space than I had originally reserved, and within minutes, she upgraded my storage. I would highly recommend Safeguard. It is very close to Park Slope (where i was moving from) and it is safe, well lit, and secure. 8 months later...I am back moving items out and Kendra remembers me, my family, and treats us like close friends. We love her!

Travis Jones

3 years ago
rating 5.0
I have had my storage unit for over a year and, I never had any issues. Very clean and safe storage location. Even when I tried to look for a lower monthly payment Kendra was able to help me even when I eventually did find some storage place at home. I eventually closed my account but she was of great help during that time. I would come back again if I had to place anything in storage again.

lakeisha mason

3 years ago
rating 5.0
The Manager Kendra was amazing, I got a 10x10 unit and she was really helpful with assisting my needs. I would most definitely recommend my friends and family to her. FYI SPACE WAS REALLY CLEAN WHICH IS A PLUS THANKS!!

JOHNNY Williams

3 years ago
rating 5.0
Kendra over at Safeguard storage was very helpful, professional and courteous. I recommend this location.

Erica Young

3 years ago
rating 5.0
Simple and easy. Staff was nice and accommodating. They had a special at the time we moved in, your first month free! If you have AAA you also get the same deal.

Miss Rain

4 years ago
rating 5.0
I just want to say that the Manager Kendra Patrick is the best. I've been a customer at safeguard storage for 3 years and she is the only one who have help me. She has a great personality, excellent customer service skills, good work ethic and is very professional. She gets the job done and exceed all expectations. Thanks again Ms. Kendra it was a pleasure working with you.

Keiosha Cooper

3 years ago
rating 5.0
My experience at Safeguard today was great. Kendra is an awesome sales Woman. I rate Safeguard with 5 stars

George Grimes

3 years ago
rating 5.0
My representative at East New York is Kendra she makes my storage experience comfortable and easy I can call and she will explain anything to me in detail.

Trisha Usher

3 years ago
rating 5.0
Every time I go the safeguard self storage Kendra is always pleasant, helpful and courteous...it is always a pleasure to interact with Kendra

Sergio Cranshaw

4 years ago
rating 5.0
i left brooklyn to embark on a survival adventure living most of last year in a tent on a mountain in northern california and chose this self storage due to its proximity to my loft in BK. BEST decision i couldve made thanks to Kendra Patrick!!! when i left i didnt realize the difficulties i would be presented with being out of cell service and without wifi, but Kendra was wonderfully patient and accomadating with regard to my late payments and even when i needed to downsize my unit. i would and do recommend this place to anyone looking for a safe place to store their treasures!

kurt st.rose

3 years ago
rating 5.0
The staff there is beyond friendly and walk you thru the process with easy.. Very clean environment the facility was spot less unlike other storage places within the area.. The young lady that works the mourning shift is very polite which is very rare in almost every environment that I was happy to offer breakfast as a sign of my appreciation for her wonderful people skills

Shawn Taylor

4 years ago
rating 5.0
I signed up with safeguard storage over a year ago at 1648 East New York Ave. after leaving a storage faculty that had so many issues especially when it came to customer service. I must admit the staff has been wonderful here at safeguard. I had no issues. They assisted me when ever I needed assistance. Kendra has gone above and beyond. She young lady who opened my account, closed me out, she was truly a gem, especially when I constantly traveling, she was there to give me good advice and direction on my storage needs and fees. Her follow up skills were excellent I received monthly reminders that my bill was due. She is the epitome or customer service. For any future storage needs I will be reaching out to this location. A location that I know I can trust for cleanseness, security and exceptional customer service. Kendra, Janelle and michelle I truly appreciate you ladies for always have my best interest in minded and you service. Thank you Safeguard for your use of your facility and for your great staff. Loved it. LeShawn Taylor

William Collins

4 years ago
rating 5.0
Every time I come in, Kendra recognizes me and is one of the best customer service representatives I've ever had the pleasure of encountering.

john Abrahams

3 years ago
rating 5.0
Excellent storage, and excellent service. Very helpful with the move-in and always there when I have questions. Payment is super easy facility is very clean, and the folks working there are SO nice!

Latasha Taylor

4 years ago
rating 5.0
Kendra made my visit at Safeguard very pleasant. She is polite, patient, very resourceful and professional. Great service. I would recommend her to my friends and family.

Harold Hedgeman

4 years ago
rating 5.0
All the worker there are very nice and easy to talk to had a great time there they made everything easy for me

Dawid Bo

3 years ago
rating 5.0
Very clean place. Super nice and helpful staff. Kendra is the best!

nate A

3 years ago
rating 5.0
Employees are very nice and very helpful. They don't try to sell you the largest unit, but work with you to fit exactly with your needs.

Skys Thelimit

3 years ago
rating 5.0
Im a fairly new customer and the ladies there treat all customers very nice there the place is super clean all the time. The ladies Kendra and janelle are very nice treat ppl like family

Dennis Leger

3 years ago
rating 5.0
IT'S ALWAYS A JOY TO COME TO MY STORAGE KENDRA AND THE REST OF THE STAFF ARE VERY NICE AND PROFFESIONAL. THE BUILDING IS ALWAYS CLEAN AND WE'LL KEPT.

Ichiho Kurosaki

3 years ago
rating 5.0
I've been loyal customer for over 3 years,the staff I must say are Amazing the manager Kendra is very kinda and very friendly. The bldg is alaways clean and smell good . I don't have much family here in ny but every holiday Kendra and staff celebrates with candy and small decoration making me and I'm sure a lot of others feel at home

Ashley Watson

3 years ago
rating 5.0
Great experience, very nice and smooth facility to use. Make sure you read your contract and ask questions. The manager was very helpful and supportive during my moving process. I would refer this storage facility to anyone! Thanks Kendra.

amalia neil

3 years ago
rating 5.0
I have never had any issues with keeping my things in this storage. The employees, especially Kendra are always so helpful and professional. I've had the pleasure of dealing with Kendra on several occasions and she's always answering any questions or concerns that I may have.

Herberto Forbes

3 years ago
rating 5.0
Very clean facility my brother and I have a 10x10 unit and we just bought over our church family to rent a 10x10 also. The staff is very kind and helpful . Kindra keeps the customers laughing with her since of humor. A very nice clean well groomed and mannered staff

Gregory Belton

3 years ago
rating 5.0
Been here for 6 year love your staff alway help when needed the place alway clean Kendra is one of the staff who make show all my question is anwser

Dakota Duncan

3 years ago
rating 5.0
My experience the 1st time with Team member Kendra was excellent. My family and I were going through a rough time and unfortunately had to put out belongings into storage. However Ms. KENDRA was so warming and open that she made a tough situation for us not seem so bad. She even took her time to come up and show us which unit would suit us better. I am very satisfied with my service with Safe Guard and give Team member Ms Kendra 5 stars all the way!

Vonecia Carswell

3 years ago
rating 5.0
My move into Safeguard was wonderful. The employees worked quickly and efficiently during this stressful time, and made everything a smooth transition for me. The environment is very clean and calm, and every time I visit, I'm in and out without a doubt.

Shooting Star

3 years ago
rating 5.0
My experience was exceptional!! I had an emergency and Safeguard Manager Kendra was able to assist me. I did not have to call over and over to be heard. She jumped on it and worked towards helping me. I am grateful. Thumbs up to Kendra.

Richard Wheeler

2 years ago
rating 5.0
I had to find storage and was experiencing a difficult time. I walked into this facility and was greeted by Kendra Patrick, she was both very helpful and kind. I rarely write reviews, but I was so pleased with my experience there I think both Kendra and this facility deserve the review. Thank you again for your help!

Palmer Lawrence

2 years ago
rating 5.0
Kendra and the rest of the team at this location went above and beyond to make moving out of our storage unit as seamless as possible. Cannot thank them enough!

gloria rivera

2 years ago
rating 5.0
This is my second time using this safeguard self storage it is always a pleasure doing business here! Awesome manger on site very helpful! Will definitely come back when needed!

Carletta Arnold

2 years ago
rating 5.0
Anyone who has ever moved knows how frustrating the moving process can be. Especially moving state to state. But renting from Safeguard has been the silver lining during my move from Atlanta to New York. Whether it was the ladies at the call center or the ladies in the physical office everyone was always pleasant and helpful. On the day that I actually moved in, Kendra was extremely patient, sweet and understanding. She went above and beyond in making sure I was able to move my things into my unit. Even beyond the excellent customer service, the building was extremely clean and super accessible. This is my first time ever renting a storage unit and it will be my last time because I'll never rent from another company other than Safeguard. Keep up the great work!

nate A

2 years ago
rating 5.0
Employees are very nice and very helpful. They don't try to sell you the largest unit, but work with you to fit exactly with your needs.

yaky portillo

2 years ago
rating 5.0
Very clean facility would recommend anyone there great customers service the ladies there are great more like a family storage then a self storage very welcome place

Yvette Beatty

2 years ago
rating 5.0
I am not one of many words, yet I do have much to say about my experience with Safe storage located on East New York avenue and MOTHER Gaston. The store manager the there is an Angle in disguise. In my hardest of times to was kind and considerate of my struggles. I can only give the highest PRAISE to the Most High for placing such an encouraging and considerate person in my path at such a dark and lonely time in my life. It's like God is reassuring me that I'm not alone no matter how it seems. I am truly thankful for safe guard self storage store manager her customer services from the very beginning was top shelf and still is even with my hard times. THANK YOU with a Smile.

Lee Walker

2 years ago
rating 5.0
This location is a well kept facility, always clean. Cool and helpful employees. My only complaint would be, I wish they stayed open later.

Brandon Sapp

2 years ago
rating 5.0
Kendra and the entire staff are absolutely amazing. Their level of courtesy and professionalism is a great plus in this neighborhood. Highly recommend using them for your storage needs. 5 STAR SERVICE!!!

Marshanie Stewart

2 years ago
rating 5.0
My family has stored at this facility and they had great things to say. This facility is not close to my home but the customer service is an outstanding performance. Kendra is very pleasant and kinda the place is clean and smells great. I'm happy to be a customer here

Sharon Scott

2 years ago
rating 5.0
Kenya, the Manager there was absolutely amazing!!! She was very professional and kind. My finances were in trouble and she had to call me to remind me to pay my storage bill a few times. She never made me feel ashamed that I was late. She treated me with respect at all times.

Emmy Dinh

2 years ago
rating 5.0
This is such a great facility. I was considering on transferring storage facilities but Kendra and her manager gave me a great deal on a 10 x 10 unit and I've decided to stay. It is such a clean, spacious and helpful facility! Thank you so much Kendra!

Stephen Trotman

2 years ago
rating 5.0
This place really makes me feel comfortable storing my stuff. It was clean and the woman who helped us, Kendra, was amazing. She helped us get the right sized storage unit and made us comfortable knowing what we stored would be safe.

Victoria Figueroa

2 years ago
rating 5.0
I love this company and the employees who work at this site. They are very nice and courteous.they truly need a raise . The facility is clean and kept up to standard The manager Kendra is so patient and highly professional. I wish every manager I encounter was like her like . I highly recommend this storage location. Very good service

Larhonda Williams

2 years ago
rating 5.0
Very good custody service. Had a really good time with staff member. I will definitely be back in a few days.

Asthania Lefevre

2 years ago
rating 5.0
Had the best customer service anyone could ask for. Kendra was very helpful, informative, and so kinded hearted. I highly recommend this location for anyone looking for a storage unit.

Kat VanCleave

1 year ago
rating 5.0
Kendra was an absolute dream to work with! Shes knowledgeable, professional and patient. I showed up right as they were opening and she didnt miss a beat. Im so happy to have such a warm family keeping each other (and our stuff) safe in the neighborhood. Thank you, Kendra! Kat

Nia Ria

1 year ago
rating 5.0
Since moving my belongings to this facility I have received excellent customer service. One employee in particular Kendra has always displayed a wonderful pleasant demeanor who often goes above and beyond to ensure customer satisfaction. Not only has she demonstrated great problem solving skills she has consistently follows up with reminders and accommodates all the customers she interacts with. She has been nothing short of a blessing to the safeguard franchise as well as its customers.

carla harewood

1 year ago
rating 5.0
Ive been storing for over 4 years and today I moved out I just bought a house. But it was a sad move out I felt like I was leaving my family. I have seen a lot managers come and go. But Kendra has been more than a manager shes become a family member to me and my family. Especially when my kids father died and my bill was over due she called me to check on my family as to ensure me that she knows the bill is late but Safeguards is here for me That really made me feel grateful. Besides the great customer service the bldg is away clean and the staff is friendly

Robin Smith

1 year ago
rating 5.0
Safeguard Self Storage at 1648 East New York Avenue always exceeds my expectations. The continuity of service is wonderful and unusual at a time when staff turnover in most fields is at an all-time high. The store manager has been there for years and she is wonderful. She always helps to make the challenge of moving and storage a less daunting and much more pleasant experience.

Mike Dugan

1 year ago
rating 5.0
Fantastic customer service, Kendra made me smile after a long, long week. Everyone is friendly. Facility is modern and clean.

Tracy Appia

1 year ago
rating 5.0
I have had a unit here for longer than I care to remember. Its always clean and well lit, the staff is helpful and polite. One young lady, Yamie, went above and beyond for me when a tenant threw a container of what appeared to be urine on top of my unit and the contents were slowly dripping onto my stuff. Yamie got the bucket, gloves, sanitizing wipes and cleaned it up cheerfully and without hesitation. It was truly refreshing to see someone happy to do a good job. Nice one Yamie!

Sara Alvarez

1 year ago
rating 5.0
This is my first time renting a storage unit space and Yamie and Kendra made the experience great! The location is clean and easily accessible from my office, which is the reason why I went with them. They made the process easy, and answered all my questions. Highly recommend this location!!

Chromavision Clients

1 year ago
rating 5.0
My experience with Safeguard would be challenging if not for the assistance of Kendra. Kendra has been instrumental in helping with a billing issue that went unresolved for 7 months. Not only has she been patient, she has been great with following up on my situation and the overall resolution. I chose to use this Safeguard location on East NY Ave based on the 5-star reviews that were given to Kendra and I have to say that I am not disappointed with my decision. Kendra's professionalism and support is exceptional. If she has not already received one, she deserves a promotion to management. Any organization would happy to have her. She is a true Gem!!!!

Michael King

1 year ago
rating 5.0
Kendra and associate were magnificent with the help I received throughout the years i've had Safeguard. They went above and beyond to help with anything else I needed if it was within their capabilities. Thank you for helping me and making me feel welcomed.

Rampage X

1 year ago
rating 5.0
I been here for a long time. Very clean and polite. Staff was very helpful especially Kendra. I definitely recommend here

Telisa brown

1 year ago
rating 5.0
I had an amazing experience with Yamie and Kendra. They were more than helpful and very polite. They walked me through the process and I'm beyond satisfied.

Nicole Donaldson

1 year ago
rating 5.0
Today is my move out date. Mrs. Kendra store manager was always helpful, understanding as well in exhibiting courtesy during my time at safeguard storage. Very knowledgeable of rules regulations policies and procedures. Thank you again Mrs. Kendra for helping me during this move process.

Shalon McBride

1 year ago
rating 5.0
My experience with this storage company has been great. The manager Kendra was very professional and helpful. From start to finish. I definitely recommend them and use them again.

Rosanna Corigliano

1 year ago
rating 5.0
Kendra and Yamye were very helpful, well organized, and patient. They made getting a storage unit and moving my stuff into the unit a cheerful experience.

Shooting Star

11 months ago
rating 5.0
My experience was exceptional!! I had an emergency and Safeguard Manager Kendra was able to assist me. I did not have to call over and over to be heard. She jumped on it and worked towards helping me. I am grateful. Thumbs up to Kendra.

Odessa Sam-Davis

11 months ago
rating 5.0
Kendra, the store manager, was very helpful to my huaband and I. We went to view storage units the week before our move and she guided us to make sure we were choosing the right size. My husband and I were running behind schedule with our move from Jersey to NY, and she assured us she would hold our reservation until the next day. Kendra was also very easy to talk to. She didn't make my experience feel "business" like, I felt like I was talking to an old friend.

Sasha Wilson

11 months ago
rating 5.0
Kendra and Yamie are very nice this is my second time storing my belongings here and I will store my belongs again here if I have too...! The place is clean and they are organize.

Odessa Sam-Davis

10 months ago
rating 5.0
Kendra, the store manager, was very helpful to my husband and I. We went to view storage units the week before our move and she guided us to make sure we were choosing the right size. My husband and I were running behind schedule with our move from Jersey to NY, and she assured us she would hold our reservation until the next day. Kendra was also very easy to talk to. She didn't make my experience feel "business" like, I felt like I was talking to an old friend.

Lorraine Rhoden

11 months ago
rating 5.0
My experience with Safeguard was great. I was relocating from Florida to new York so I originally booked a storage at the ENY Brooklyn location. I met with Kendra who was very friendly and gave me good storage information. Yamie also followed up with me to confirm my storage booking which I really appreciated. 2 days later the moving company that I was working with called me and told me that I needed a queens location because they have an 18 wheeler and I would have to pay an additional charge to go to Brooklyn. I spoke with the store manager Kendra and even though she was not working that day she went over and beyond to make my move experience less stressful. She called over to the Hollis queens NY location and was able to get me the right storage that I needed at a great price. I am very thankful that she was able to work with me and make my move a success.. Great Customer service!!!!!!!!!!!!!

Denise Fucci

9 months ago
rating 5.0
Very nice person very helpful will do business again

Sasha Wilson

11 months ago
rating 5.0
Kendra and Yamie are very nice this is my second time storing my belongings here and I will store my belongs again here if I have too...! The place is clean and they are organize.

Rob Figaro

9 months ago
rating 5.0
I have had storage units all over the country. This self storage place is by far the best. Miss Kendra, the store manager, takes great pride in running an extremely clean facility. She has always been available to answer any questions I have about the most economical and convenient way to store my belongings which at sometimes required more than one unit. I am able to rest easy at night knowing that items I have stored there that carry deep sentimental value are safe and secure. Security cameras surveil both inside and the surrounding property outside. Gaining access to the units requires either providing a personal pin or swiping an extremely convenient electronic key fob at both the entrance to the building and the elevators. The units are equipped with cylinder locks and individual alarm systems as well. All units are climate controlled for your property's protection. If you require storage in Brooklyn or even parts of Queens or Long Island, I strongly recommend this facility even if that means having to travel a bit farther from a self storage facility closer to your home or work. This place is located close to the A, C, J, L and LIRR. Oh, and you can't beat the pricing!

Michael Johnson

9 months ago
rating 5.0
The lady, Kendra, helps me every time I contact Safeguard. Very helpful, knowledgeable, patient, and always goes that extra mile. Positive element to the company.

Ceara Dixon

8 months ago
rating 5.0
My experience at Safeguard Self Storage was amazing. The representatives were very professional in helping me to understand how Safeguard works and my things were protected. The building is very clean, I had no sanitation issues and will return if needed in the future.

Lakeisha Mason

7 months ago
rating 5.0
Kendra was amazing, she made renting a unit simple fast and easy. The customer service was A1, the unit and building was super clean. Im confident my things was be lock safe and sound. Thanks again kendra for making my visit so easy

zion baptiste

6 months ago
rating 5.0
Great Customer service from Kendra! Honestly deserves a raise. Recommend 5/5 clean building, southern hospitality in the Ville and fast A1 Service W2

Dawn Pollydore

7 months ago
rating 5.0
I love the store manager Kendra she is very helpful and polite and she would call you back as promised, she have a wonderful personality. Great job Kendra thank for your support and kindness.

David Ross

7 months ago
rating 5.0
Thank you Lina and Kendra for doing an awesome job getting my company set up with a Unit. Thank you for providing the best service at an important time.

Taiwo Abioye

6 months ago
rating 5.0
I had to move back home to Chicago for a couple months and needed to find somewhere to put my things quick. I came in to safeguard to see what can be done and met Kendra who was very kind and accommodating. She gave me all the information I needed and made sure I would be all set to leave NY without any worry. Thank you Kendra for all you help, I greatly appreciate it

S Watson

6 months ago
rating 5.0
The staff here is great, wonderful customer service. Very clean. Kendra at the front desk is a sweetheart. I was having a bad day dealing with my situation & going inside there made it better. She ask how was my day & we spoke for a lil while. If i can give this place more stars i would!

Lillian Martinez

5 months ago
rating 5.0
I've had a unit here and Storage Rep Kendra is always knowledgeable providing me with the answers I need and solutions when I need them, she's made it easy downsizing units and even maintaining the one I already have. I'm extremely satisfied with the level of professionalism of her team.

Golden Brijana

5 months ago
rating 5.0
I reserved a unit at a different facility but I ended up here and Im so happy to have had Kendra give me a tour and provide great customer service. The facility is clean and good temperature all around. I was able to park my car inside so I can quickly unload my stuff. Being in the military makes it hard to chose a facility but the knowledge and friendliness was a plus. Thank you!

Jumanne Greene

5 months ago
rating 5.0
The area was very cleanly. Kendra was such a delight with assisting me with my until and further inquiries. Transitioning from one unit to a smaller or bigger wasn't a problem. Other customers I ran into today had nothing but good things to say about the services. Would reccomend to others.

Crystal Hall

4 months ago
rating 5.0
Kendra was extremely professional and helpful during my payment process. I have been with safeguard self storage for quite sometime and I always feel welcomed and secure knowing that Kendra is in service to help me with all my storage inquiries. She is beyond being just an Helpful employee at safeguard, she is an exceptional worker. In addition, I wouldnt want to go anywhere else for my storage needs due to her professionalism and helpfulness.

Antoinette Irons

4 months ago
rating 5.0
Safeguard Storage has been a lifesaver for me. The ability to have storage nearby is amazing. The facility is always clean and secure. Kenya is always friendly and efficient. She makes my day and warms my heart. Im very happy that I decided to store my belongings there.

stacey mcneill

4 months ago
rating 5.0
This facility was extremely clean and Kendra was extremely helpful.. She waited with me in the cold after safeguard closed until my Uber came. She answered all of the questions I had and even told me about her history working for safeguard establishment. I left not feeling rushed, my questions answered, and confident I stored my items here. Thank you Kendra again for your amazing customer service.

kelli jefferson

4 months ago
rating 5.0
The manager Kendra at the East New York location was not only kind and compassionate, but did such a great service to me and my family. She not only assured me that everything would be okay she helped make an unfortunate situation into a happy one. I not only value her service but I appreciate her work ethic. Ms Kendra was a life saver. I truly thank her for her patience and understanding. Its a quality you just don't see anymore.

Beau Croxton

1 month ago
rating 5.0
My husband Berry has been in the hospital fight convid-19, Kendra has been outstanding. She calls to check on me and to see how hes doing. During this tough time support is very important, weve been renting a unit since 2012 and her customer service has been over the top. I want to thank Kendra and the team at safeguard for their continued support.

Moon Man

2 months ago
rating 5.0
Good Morning My experience with the Staff Is always as pleasure the Manager Kendra is Always helpful and friendly she even reached out To me and my family to ask how we were and hope that we all stay safe through all that happening And told me that I can make a payment soon as Im able too which I really appreciated Ive been a Storage Client since 2015 at this location and Ive Always made payment on time consistently But as we are all aware during this Global Pandemic I dont think that the Safeguard Company is doing enough to Facilitate Customers During this difficult time I was Charged a fee For late payment and no consideration was given for my Unblemished Payment history. The Manager offered me an extension to pay my Late fees after making my payment today Which I felt should be waived because Ive never had any issues making payment I know you may say its just $35 dollars but I dont believe I should have to choose between Feeding my Family And paying my storage Late fees I know your running a business and not a charity but a little consideration for Fellow humans who have had their very Livelihood Taken away and even Family members Lost is more than Anyone should have to undertake at this time please reconsider and let me know if you are willing to do anything To address this issue moving forward. Ricardo

Latesha Darrien

2 months ago
rating 5.0
This is my husband second time storing all I can here about is Kendra Kendra I started to wonder lol who is this girl but after looking at the other reviews I started to see the customers simply adore this lady. I couldnt wait to visit to see who Kendra was. But after renting with my husband I see why. Shes very nice and pleasant. The storage is very clean and smells very clean I would recommend any one to store

Quoinzel Ward

4 years ago
rating 4.0
My visit at Safe Guard was very pleasant, the manager Kendra Patrick was very professional and helpful. It's a pleasure walking into the establishment when there's helpful people like Ms Kendra Patrick. I will definitely refer many friends and family to the location.

Latoya H.

4 years ago
rating 4.0
Hello good people. I can't express enough, the quality of care and and professionalism at this location. The special thanks goes to Kendra!

eliana james

3 years ago
rating 4.0
I just moved out today and my experience was awesome the staff is funny and warm welcoming. This office was extreme busy this am but the store manger kindra was a good multi task person the facility is super clean it's was even a line to get in the office but kindra had all customer laughing and chatting like a social place. But this place makes u feel like home I would rent there and tell others

Jennifer Boyce

1 year ago
rating 4.0
Employees are respectful. I like that they remind you of payment. Late fee is not a question. I would really appreciate if the monthly pain go down since I've been with them for so long.

Anaya Mottley

3 months ago
rating 4.0
Kendra was the best.. very helpful.. customer service was far and beyond.. Shes the best!! Ill refer this location to all my friends in need of a great storage place..

Charles Wilson

4 years ago
rating 3.0
Prices just went up 6/16 so I left. .most of the staff was pleasant to deal with (with the exception of one person whom I will be praying she gets better) Facility was always clean, I had no issues with my unit.

jesii johnson

3 years ago
rating 3.0
I love my boobie Nellis aka Janelle she's sweet funny n very professional....she's cool and crazy when she wants to be but we all go thru things but the storage unit building is nice but at nite it's scary as hell.

Wilma Martinez

4 years ago
rating 1.0
Every time I go to safeguard self storage I get treated with respect at all times the staff is courtesy and very helpful I never have any complaints thank you for having such a great staff

A Google User

3 years ago
rating 1.0
The worst customer service I have ever experienced. EVER! When I walked in Kendra (who kept referring to herself as the manager) was sitting down and it took her a moment to acknowledge me. I suffer from a speech impediment which causes me to stutter. Now I guess I wasn't speaking fast enough for her because not only did she roll her eyes but she also sighed a little under her breath. I'm used to it so I let it slide. But while talking to her asking her information and prices it was clear that she did not want to assist me. I was under the assumption that maybe she was having a bad day. I realized that wasn't the case after she got on the phone and was smiling and joking with whomever was on the other end. After she got off the phone you would think her tone would change. Not at all! The straw that broke the camels back was when I went to use the bathroom and she told me and I quote "Make sure you close the door behind you." I have been going through a tough time seeing as though I just lost my mother. The only real family I have. So to come into any establishment and receive such poor customer service, from a so-called manager at that, is not what I want to receive at this time. My blood was boiling! I was so upset that it took everything in me not to burst into tears or give her that same treatment in return. Even writing this review is getting me upset all over again. Safeguard I hope this is not the way you conduct business. You definitely lost a customer in me and I'll be sure to tell everyone I know not to step foot into this establishment. Shame on you Kendra!

Tonya Pate

1 year ago
rating 1.0
My mom is a new customer at the location above and shes very disappointed with this company. They lost her check from the City agency and now shes in the arrears because of their mistake. This is very unprofessional and inconvenient. My mom is elderly and now she has to travel from place to place to find out why she cant get into her unit because this storage mistake. My mom has been on the phone calling and no one at the storage company is helping her. She even called the headquarters and the representative there stated they see the check and payment but the storage located on 1648 E.N.Y. Avenue stated theres no check in the system and they want my mom to pay a balance that is three times the cost of her unit amt of $450. Now my mom is receiving threatening emails from the above company stating shes about to lose her storage unit by selling her personal items because the company has not received a payment which my mom has a receipt from the above location for the payment. My mom called the above location and stated the City check was deposited but the check bounced. ABSOLUTELY NO CITY AGENCY CHECK BOUNCES!!!! THIS STORAGE PLACE IS VERY UNPROFESSIONAL AND INCOMPETENT INCLUDING ALL THE STAFF.

Edward Thompson

1 year ago
rating 1.0
Extremely rude employees and found out i was overcharged for a space when clearly online said one price.Will make sure i don't recommend this place and will spread the word out. I'm glad i don't store there anymore and went to cubesmart
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rating 5.0
2 Reviews
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Sabrina W.

1 week ago
rating 5.0
Never one to leave review. But their manager Kendra was thorough, helpful, and kind from my end to end process to get a space secured for my move. She...

Amie C.

2 years ago
rating 5.0
We needed a storage unit ASAP. Janelle could not have been more helpful and polite. She went above and beyond to help us get the size unit we needed in a...
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  • 24 Hour Access Upon Approval
  • 24 Hour Cameras
  • Boxes & Supplies
  • Business Center
  • Climate Control
  • Online Bill Pay
  • Truck Rental