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Safeguard Self Storage

629 Utica Ave, Brooklyn, NY 11203

Office Hours
MON - FRI9am - 7pm SAT8:30am - 5:30pm SUN10am - 5pm
Gate Hours
MON - FRI8:30am - 7pm SAT8:30am - 5:30pm SUN10am - 5pm
Google Reviews
rating 4.4
Write a Review

Julian Montoute

3 years ago
rating 5.0
This is concerning Kendra my opinion professional . i hope that she's considered an asset to this company .most of all she cares about the customer

harry johnson

3 years ago
rating 5.0
Great experience the gentleman was very professional and caring.

MJ Museum

3 years ago
rating 5.0
Love it

Darcey Anderson

4 years ago
rating 5.0
Very helpful

Antonickah Buckmire

3 years ago
rating 5.0
The manager Rey is very helpful and kind. He always goes the extra mile to ensure customers are satisfied and he takes time to explain every detail so you aren't left puzzled about anything. The only downside to this site i would say is certain customers are very unclean and keep leaving food behind when they are finished in their units. You come in and you're walking over paper bags with food and drink. Great site. B46 and B46 SBS service available directly across the street so u dont have to walk far for public transportation.

Nicole Hutchinson

3 years ago
rating 5.0
This location comes highly recommended, A+++ people friendly customer service, clean environment. Thanks Jacinta for excellent service, I would gladly do business with again.

Ilona Kereki

3 years ago
rating 5.0
Ray was so helpful during the entire process. I had forgotten my lock and key back in Ohio, Ray was able to drill the lock in about 15 minutes. Super helpful and super accommodating.

William Saunders

3 years ago
rating 5.0
Awesome customer service! Thanks!

Gladys Fearon

3 years ago
rating 5.0
Good but my unit was a little too expensive for me. Great services from the staff who helped me and show me how to operate the lock.

Janeice Jennings

2 years ago
rating 5.0
Jacinta was extremely helpful! She made my first storage experience smooth, easy and walked me straight through the entire process. It's rare you find such great customer service and people who genuinely care that you are getting your money's worth! I would recommend this location.

Karen Lowery

2 years ago
rating 5.0
This was my first experience with a storage facility, and I give this place 5 stars for their customer service. To be specific, an employee by the name of Jacinta is the reason for this review. From the initial call to confirm my request, to the site walk-thru, to moving day, she was the reason why I felt comfortable with using Safeguard Self Storage. She was amicable, informative about what the company had to offer, clear on the billing, and patient with my questions. If you are looking for a place for storage, I would definitely recommend this site.

Tara Williams

2 years ago
rating 5.0
Jacinta was wonderful...extremely helpful and knowledgable about the best space to purchase! She made me feel very comfortable as this was my first experience putting my items in storage in about 10 years.

Roxanne Brazil

3 years ago
rating 5.0
Overall the storage facility is clean, lighting is bright, cool climate. Jancita was very helpful towards me and explained everything to me. Rey was super nice to let me in my unit at the last minute. I thank you both for a wonderful experience and I will recommend you guys to anyone that is looking. Keep up the good work

Tiffany Sinclair

3 years ago
rating 5.0
I walked in the store with zero clue about storage. In a short period of time Jacinta showed me around which gave me a better idea of the space I would need to fit my belongings. Thank you so much Jacinta for your outstanding service. You were very helpful. P.S. thank you for being very patient with me.

Margaret Barclay

2 years ago
rating 5.0
Met the Manager Jacinta, as busy as she was she Was very pleasant to every client, will definitely recommend the storage place again.

PPH Inc.

2 years ago
rating 5.0
Great service from Janelle .. no attitude very helpful! While there I watched her multi-task between answering phones, helping multiple customers in the store and so much more! She deserves a raise and award!

Iman Williams

2 years ago
rating 5.0
Rashida was so helpful and well informed on a deals and specials as well as what may fit in what size unit great experience thank you

randolph donaldson

1 year ago
rating 5.0
Very good service and good customer satisfaction

Luria Joseph

1 year ago
rating 5.0
Rasheda and Jeanelle are very kind, humble and out spoken peopple,they are fun to be around. They help you out in all information you need about the company even if it takes them to break it down in detail,they also help u in they best ability to keep ur units if on auctions. Great service and good customer satisfaction.

Jacqueline Lall

1 year ago
rating 5.0
The service was excelent,and the place was in an imaculate condition....I was greeted professionally by ms Rasheda Richardson , along with mr Stalky who was happy to show me a perfect storage to accommodate my stuff..ms Rasheda is an excelent representative for the company....i will do business with you guys anytime .....keep up the good work.. Sincerely, Jacqueline lall....

Salkay Hay

1 year ago
rating 5.0
I just want to congratulate these two young lady on a very excellent work they have been doing for the company. Rasheda and Janelle are beyond exceptional. They are well informed and goes above and beyond to help everyone.. thank you guys for your kindness

Thera Choice

1 year ago
rating 5.0
Ive been a customer over a year now and I gotta say Ive had nothing but excellent service. RASHEDA & JANELLE are great & they are very helpful 5 stars

Marjorie Allen

1 year ago
rating 5.0
I love their storage place

Wildfire Jade

9 months ago
rating 5.0
Superb service unrivaled by any other self storage company I must say the best I have ever been to I feel welcome and they're wonderful people that help you out whenever you need it they make you feel like you're part of your family

Olatoyosi Adesina

8 months ago
rating 5.0
Good Location, and good customer service. Understanding and helpful staff.

Orlando Francis

8 months ago
rating 5.0
I do not hates this place, my belongings is stored there...

tye storm

5 months ago
rating 5.0
The front desk clerk is awesome. She was informative and professional while maintaining a joyous disposition.

Corrine Alexander

3 months ago
rating 5.0
The Managers Rashida and Janell know how to manage a business and keep their customers satisfied. Im delighted that they were able to resolve my issue within 15 minutes. As agreed, both Rashida and Janell followed through on the agreement for payment that was made via phone conversation earlier today. Im definitely going to continue using the safeguard self storage on Utica and Winthrop. Its in a very convenient and safe area; plus your staff knows how to conduct business to keep customers. Thanks a bunch for your assistance and cooperation ladies. You really made my experience a no stress situation. Corrine

Rese

3 months ago
rating 5.0
The young lady there was so gracious to let me access my things. My good for nothing husband soon to be ex husband didn't pay the bill for months to the point the bin is now up for auction. It's my birthday week and she saved my night!

Brandon Jones

2 months ago
rating 5.0
AMAZING CUSTOMER SERVICE IS GREAT AND THEY ANSWER EVERY QUESTION YOU ASK WITH NO HESITATION

Jennifer Ramcharan

6 months ago
rating 4.0
Safeguard self storage is expensive but the customer service is wonderful. The person that helped me was funny, cool and very down to earth. However, when calling the call center they will tell you one thing and when you get there its something completely different so I suggest you go in person to find out what their deals are. The storage place is clean and neat and the elevators are as well. Im happy overall with my decision to store my stuff at Safeguard Self Storage.

Allison Edwards

3 years ago
rating 1.0
I went to safeguard self storage last Sunday to get moving boxes. A young woman with braids was sitting at the desk. The woman explained the different boxes and prices. Told me how to carry the boxes so I'd have an easier time walking home with them. Your probably wondering, if she was so helpful why the 1 star? Well, we started chatting and I asked the woman how it was working here. She mentioned that they recently fired and got rid of all the criminals working there. Whatever that means. I asked her, well do you like it better now that you have less coworkers to deal with? She said the problem is the West Indian customers. Now I am of Caribbean descent as are the majority of people in East Flatbush, but because I have an American accent she wouldn't realize that. I asked what do you mean? Did a grumpy old west Indian person come in and cause a scene? (not that that makes it ok to make assumptions about an entire ethnic group, just because some miserable old people act up). She said no, all ages are rude, and don't know how to act, and think you owe them something. She then continued on and made more disparaging comments about West indians. It's clear to me that, not only does this Safeguard need to get rid of the criminals, but they also need to get rid of the bigots. Her comments weren't the most disgusting thing I've heard told to me about West indians, but neither were they okay. How are you going to come into a West Indian community, make money of those West indians and then look down on them? No one ethnicity has a monopoly on rudeness. I've dealt with mean spirited West indians and Americans, as well as kind West indians and Americans. As an adult and a black woman this employee should of known better than to make ignorant assumptions about an entire group of people. What makes it worse is I think she's a manager. In this Trump era I refuse to give my coins to someone that spouts ignorance. Not when I have options. Won't be coming here again. Update: I spoke to Craig the District Manager who apologized profusely for this incident. He told me that this incident doesn't represent who they are. He asked me some questions about my experience . He has not spoken to the employee responsible and wanted to gather as much information as possible. He also informed me that this employee has only been here a few months , so she wouldn't know anything about so called criminals being fired. He told me he was not a big shot corporate guy. He lives in Howard Beach and is at the Utica Ave Safeguard several days a week. He said he was very concerned while reading my review. Craig seems to be sincere. I honestly didn't expect anyone to reach out to me. The fact that he did and the incident is now being investigated gives me relief. I'm not sure if I'll be a return customer to Safeguard, but I may consider going back in the future.
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rating 4.5
2 Reviews
Write a Review

Faith J.

3 years ago
rating 5.0
Joseph W. at Safeguard Self Storage is very knowledgeable, patient and helpful. He was pleasant and attentive to my needs which made my customer service...

Auldrin A.

3 years ago
rating 4.0
I've rented a unit twice at this facility, and on both occasions the service was awesome! I really appreciated the service and helpfulness of this...
See all Reviews
  • 24 Hour Cameras
  • ADA Units
  • Alarmed Units
  • Boxes & Supplies
  • Carts & Dollies
  • Climate Control
  • Delivery Acceptance
  • Drive-up Access
  • EZ Access
  • Elevator
  • Fire Sprinklers
  • Free Move-In Truck
  • Interior Hallway
  • Music
  • Online Bill Pay
  • Online Rental
  • Rental by Phone
  • Roll Up Doors
  • Se Habla Espanol
  • Storage Protection Plan Available
  • Temperature Control
  • Truck Rental