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Safeguard Self Storage

629 Utica Ave, Brooklyn, NY, 11203

Office Hours Now Open
  • MON - FRI9am - 6pm
  • SAT8:30am - 5:30pm
  • SUN10am - 5pm
Gate Hours Now Open
  • Daily6am - 10pm

Storage Customer Reviews

Julian Montoute

1 year ago
This is concerning Kendra my opinion professional . i hope that she's considered an asset to this company .most of all she cares about the customer

harry johnson

2 years ago
Great experience the gentleman was very professional and caring.

MJ Museum

2 years ago
Love it

Darcey Anderson

2 years ago
Very helpful

Antonickah Buckmire

1 year ago
The manager Rey is very helpful and kind. He always goes the extra mile to ensure customers are satisfied and he takes time to explain every detail so you aren't left puzzled about anything. The only downside to this site i would say is certain customers are very unclean and keep leaving food behind when they are finished in their units. You come in and you're walking over paper bags with food and drink. Great site. B46 and B46 SBS service available directly across the street so u dont have to walk far for public transportation.

Nicole Hutchinson

1 year ago
This location comes highly recommended, A+++ people friendly customer service, clean environment. Thanks Jacinta for excellent service, I would gladly do business with again.

Ilona Kereki

2 years ago
Ray was so helpful during the entire process. I had forgotten my lock and key back in Ohio, Ray was able to drill the lock in about 15 minutes. Super helpful and super accommodating.

William Saunders

1 year ago
Awesome customer service! Thanks!

Gladys Fearon

2 years ago
Good but my unit was a little too expensive for me. Great services from the staff who helped me and show me how to operate the lock.

Janeice Jennings

1 year ago
Jacinta was extremely helpful! She made my first storage experience smooth, easy and walked me straight through the entire process. It's rare you find such great customer service and people who genuinely care that you are getting your money's worth! I would recommend this location.

Karen Lowery

1 year ago
This was my first experience with a storage facility, and I give this place 5 stars for their customer service. To be specific, an employee by the name of Jacinta is the reason for this review. From the initial call to confirm my request, to the site walk-thru, to moving day, she was the reason why I felt comfortable with using Safeguard Self Storage. She was amicable, informative about what the company had to offer, clear on the billing, and patient with my questions. If you are looking for a place for storage, I would definitely recommend this site.

Tara Williams

1 year ago
Jacinta was wonderful...extremely helpful and knowledgable about the best space to purchase! She made me feel very comfortable as this was my first experience putting my items in storage in about 10 years.

Roxanne Brazil

1 year ago
Overall the storage facility is clean, lighting is bright, cool climate. Jancita was very helpful towards me and explained everything to me. Rey was super nice to let me in my unit at the last minute. I thank you both for a wonderful experience and I will recommend you guys to anyone that is looking. Keep up the good work

Tiffany Sinclair

1 year ago
I walked in the store with zero clue about storage. In a short period of time Jacinta showed me around which gave me a better idea of the space I would need to fit my belongings. Thank you so much Jacinta for your outstanding service. You were very helpful. P.S. thank you for being very patient with me.

Margaret Barclay

11 months ago
Met the Manager Jacinta, as busy as she was she Was very pleasant to every client, will definitely recommend the storage place again.

PPH Inc.

7 months ago
Great service from Janelle .. no attitude very helpful! While there I watched her multi-task between answering phones, helping multiple customers in the store and so much more! She deserves a raise and award!

Iman Williams

5 months ago
Rashida was so helpful and well informed on a deals and specials as well as what may fit in what size unit great experience thank you

Allison Edwards

1 year ago
I went to safeguard self storage last Sunday to get moving boxes. A young woman with braids was sitting at the desk. The woman explained the different boxes and prices. Told me how to carry the boxes so I'd have an easier time walking home with them. Your probably wondering, if she was so helpful why the 1 star? Well, we started chatting and I asked the woman how it was working here. She mentioned that they recently fired and got rid of all the criminals working there. Whatever that means. I asked her, well do you like it better now that you have less coworkers to deal with? She said the problem is the West Indian customers. Now I am of Caribbean descent as are the majority of people in East Flatbush, but because I have an American accent she wouldn't realize that. I asked what do you mean? Did a grumpy old west Indian person come in and cause a scene? (not that that makes it ok to make assumptions about an entire ethnic group, just because some miserable old people act up). She said no, all ages are rude, and don't know how to act, and think you owe them something. She then continued on and made more disparaging comments about West indians. It's clear to me that, not only does this Safeguard need to get rid of the criminals, but they also need to get rid of the bigots. Her comments weren't the most disgusting thing I've heard told to me about West indians, but neither were they okay. How are you going to come into a West Indian community, make money of those West indians and then look down on them? No one ethnicity has a monopoly on rudeness. I've dealt with mean spirited West indians and Americans, as well as kind West indians and Americans. As an adult and a black woman this employee should of known better than to make ignorant assumptions about an entire group of people. What makes it worse is I think she's a manager. In this Trump era I refuse to give my coins to someone that spouts ignorance. Not when I have options. Won't be coming here again. Update: I spoke to Craig the District Manager who apologized profusely for this incident. He told me that this incident doesn't represent who they are. He asked me some questions about my experience . He has not spoken to the employee responsible and wanted to gather as much information as possible. He also informed me that this employee has only been here a few months , so she wouldn't know anything about so called criminals being fired. He told me he was not a big shot corporate guy. He lives in Howard Beach and is at the Utica Ave Safeguard several days a week. He said he was very concerned while reading my review. Craig seems to be sincere. I honestly didn't expect anyone to reach out to me. The fact that he did and the incident is now being investigated gives me relief. I'm not sure if I'll be a return customer to Safeguard, but I may consider going back in the future.
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Faith J.

1 year ago
Joseph W. at Safeguard Self Storage is very knowledgeable, patient and helpful. He was pleasant and attentive to my needs which made my customer service...

Auldrin A.

1 year ago
I've rented a unit twice at this facility, and on both occasions the service was awesome! I really appreciated the service and helpfulness of this...
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Storage Facility Amenities6 Amenities

  • 24 Hour Cameras
  • Boxes & Supplies
  • Climate Control
  • Drive-up Access
  • Online Bill Pay
  • Se Habla Espanol