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Safeguard Self Storage

930 Grand Street, Brooklyn, NY, 11211

Office Hours Now Open
  • MON - FRI9am - 5:30pm
  • SAT8:30am - 5:30pm
  • SUN10am - 5pm
Gate Hours Now Open
  • MON - FRI8:30am - 7pm
  • SAT8:30am - 5:30pm
  • SUN10am - 5pm

Storage Customer Reviews

Rebecca Lawson

1 year ago
I come to safeguard a couple times a week and it is always a great experience when I come here! Bernadette and Mario are the best!! So caring and friendly- they always put a smile on my face! The facilities are always clean.

David Finn

1 year ago
If you are searching for short-term or long-term for storage, you have come to the right place. The safeguard storage unit on Gand Street has a wonderful and friendly staff, along with a clean and extraordinarily well managed storage facility. The moment you ever have a difficult situation, Bernadette Bonilla and Lina Ayala are there to help. You can't go wrong!!!

Jesse Mineo

1 year ago
Safeguard self storage actually cares about its clients. Mario and the staff are so friendly and do everything they can go help out. I've had a unit for two years and from day one they've treated me so well. Thanks Mario and team!

CARLOS TAVAREZ

1 year ago
Mario & Bernadette ARE THE BEST IN THE STORE GREAT CUSTOMER SERVICES THEY ARE . Excellent customer services

nicholas forker

1 year ago
not only were Bernadette and Mario extremely helpful and attentive. they were very kind and helped me through the stressful time of moving.

Laura Sullivan

1 year ago
I could not ask for a better experience at this location!! Bernadette is the best and so very helpful. Thank you for all you do!!

Karim Kassem

1 year ago
Rapid and very helpful. Bernadette & Mario, ask for them.

Edison Orellana

1 year ago
Linda Bernadette and Mario really have to say that they have answers to any problems that I ever had. Oh was a leather me of any promotions or issues do not update it in the company that's going to have a staff that's very knowledgeable And the most important thing very friendly

Jon Blanchette

2 years ago
Very professional and courteous. I had an issue and had to wait an extra day to move my stuff out, and instead of charging me for a whole month they just charged me for the extra day. Highly recommend!!!

Raymond Ramos

2 years ago
Very nice place and very clean , the staff are very polite and very helpful All the way .

Antonio Lopez

2 years ago
The staff and customer care is exactly what you want when dealing with your personal effects. The manager was real nice and made my time there easy

Brett Potter

2 years ago
Have had a storage unit here since it opened. They always take care of me. Bernadette is the best!

Donaldo Aragon

11 months ago
Bernadette and Mario were extremely helpful and informative with my experience. I would recommend this place for easy and fast service when needing storage space.

Joe Moon

1 year ago
Stellar service. They will treat you right professionally and promptly.

Adam Richlin

2 years ago
I've been here for nearly five years, and I love that the warehouse is absolutely sanitary, well lit, with polite staff. Probably one of the cleanest, classiest, most well-run facilities I've ever visited. The warehouse runs like clockwork, and everything is orderly. Those things are really hard to find all in one place!

Edgard Hernandez

1 year ago
The manager is awesome. Her team is also very nice. Keep up the great work.

Lauren Taflinger

1 year ago
Highly recommend this self storage. Located conveniently for those that live in Bushwick, Williamsburg, or surrounding Brooklyn areas this storage unit is staffed by a friendly duo, Bernadette & Lina. They made the move-in, move-out, and all visits in between very pleasant. This is by far the best customer service that I have received from a self storage facility and I always felt like my belongings were safe and always secure. Shout out to my ladies, Bernadette 1&2 :)

Jackie Vidal

1 year ago
I had to change my previous review because after speaking with a Safeguard storage rep. They were able to honor my original monthly payment!! Thank you so much Bernadette ! I appreciate that you took the time to call me and that your manager was able to honor my original monthly payments... I have never had anyone handle a complaint in such a professional, sweet and might I add very quick manner! Thank you!!!

Ojay Obinani

2 years ago
I had a handful of storage facilities to visit, before I decided which one to select. When I visited Safeguard, Lina's excellent customer service made the decision easy as she took the time to listen to, and address my storage needs. I decided on Safeguard because of the friendly, helpful staff, and also the clean facilities.

Andy Hall

2 years ago
This is a very good place to store, the staff is very courtesy and accessible. The hours are good and the place is very clean.

Brian Treadway

2 years ago
Easy, simple, great service

juan carlos granda

1 year ago
Great location!!

Charlotte Slivka

1 year ago
Bernadette and Mario were so helpful and caring. I will definitely store here again

Eric Newman

2 years ago
The staff and service at Safeguard are top-notch! They'll do everything they can to accommodate you and your ... storage... needs? Great time / reasonable prices / fantastic staff (especially Lina) - have been with them for six months and haven't looked back! :)

Ally Green

2 years ago
I needed storage to house a few items as I transitioned to a move out of state. Lina Ayala, the assistant manager was beyond helpful. She took her time showing me units until we located one that would fit my needs. Then, she went out of her way to get me a good discount! The units are spacious and climate controlled. Thank you Lina and thank you safeguard. I would definately recommend this storage facility.

Amelia Zirin-Brown

1 year ago
Bernadette especially went beyond the call of duty. Best customer service here. very caring and attentive.

Luis Xavier Gironza

1 year ago
I have a unit at this location for over a year and it was the best decision ever. It's a very clean and safe location, staff is so friendly and very professional. Once, I walked in within minutes of closing and I was greeted like any other day and wasn't an issue at all (I walked out right on time anyway). Looking forward to continue business with them for a long time.

Jacqueline Velazquez

1 year ago
My experience with Safeguard Self Storage was absolutely great. They were very friendly and explain everything in a courtesy manner, I felt that my stuff in the storage is safe and secured. The Storage is very Clean. I would highly recommend it.

Andrea Traubner

1 year ago
Terrific in every way. Mario and Bernadette are super-duper to deal with - pleasant and efficient. The facility is clean as a whistle. No problems at all. Great to have the chance to render judgement - I heartily recommend this business.

Lia McPherson

1 year ago
Mario was great! You can tell he knows his job well. He was laid back and knowledgeable and never got frustrated with our millions of questions and needs.

Sonia Ana Ortiz

1 year ago
Love this place. Denise at the front desk is awesome. Happy to be storing my stuff there!

Jose Javier Rodriguez

1 year ago
Denise Gonzalez was very Helpful. She explained everything since it was my first time using a storage unit. She went out of her way to show us the best option for the amount of stuff we needed to store. I would recommend this facility to anyone. Especially after shopping around Brooklyn for similar storage units. Safeguard is #1.

Portia Adney

10 months ago
Lina Ayala was absolutely AMAZING to work with! We laughed, we joked, and we handled our business professionally, all at the same time. She sets a high standard and example of high quality customer service.

Mila Marx

10 months ago
This storage facility is AMAZING! I didn't have my things in storage for long (3 months), but when I moved everything out, all of my things were in the exact same condition I left them in ...no bugs, no dust, no NOTHING. Mario was EXCEPTIONALLY good to me from the day I moved in from the day I moved out. I moved from GA to NY, and my movers were over 6 hours late to deliver my things to the storage but Mario sat and talked with me (when he wasn't attending to another customer) and informed me of where I could grab a bite to eat in the area. When the moving guys finally showed up, they were gonna try to charge me extra money to move my things up 15 extra stairs (which wouldve been fine had they not been 6 hours late), but me and Mario both disagreed with the charge increases and Mario said he would help me move my things from the elevator and up the 15 stairs to avoid me paying the extra fee. Luckily they realized how much of a inconvenience they had been to me, so they didn't charge me anything extra. On the day I moved out, I needed assistance lifting my mattress onto the uhaul truck and again...there was Mario to assist me in any way he could to help. I never actually met Lina, but anytime I called the storage facility she was the one who answered the phone and graciously assisted me with any questions I had. Overall this Safeguard storage facility has PHENOMENAL customer service and it makes all the difference after a long, hot, sweaty, and stressful day of moving to or from somewhere. It's so easy to do the bare minimum as an employee, but time and time again Mario went above and beyond what (I imagine) his job description requires of him (professionally conversing and keeping me company as I waited on my movers for 6 hours, informing me on good food choices in the area, helping me move my mattress, etc.). I would definitely use them in the future if I need to. Thank you Safeguard and Thank you for your service Mario & Lina!! -Tomelia :)

Jon Link

9 months ago
Lina and Yessica did an amazing job showing us our options. They explained why some units cost more than others and helped us to understand what the pros and cons of each of the spaces were. They helped us get situated and saved us some money. The storage location is great if you live off the L, its a couple of blocks from the train. Also its a lot brighter and more open than most storage places. Best of the storage places we looked at and not so far away.

Evan Enge

8 months ago
I recently started here, and Lina has already gone above and beyond in every way. You don't see this type of amazing service much anymore, it's refreshing. The facility is great.

Yefry Mejia

8 months ago
Awesome staff. Lina and Yessica were professional and quick! Went the extra mile to get me a unit even though they were closing.

Paul T

8 months ago
This Safeguard Self Storage on Grand St was opened a few years and has been a great extension of my personal NYC space outside of my apartment! On a recent trip to the storage, Lina, who is so nice and helpful, reminded me that I was one of the very first customers when this location opened. I have been there ever since! The location could not be any easier to get to, close to the Grand St stop on the L. That makes it easy to stop by just to take small amounts or drop off seasonal items. The customer service is cheerful and supportive. Lina gave me a tour when I was interested in a larger unit, and Mario has been very helpful in the past too! The facilities and office are kept very clean and I feel that my belongings are very safe here, with state-of-the-art alarm systems and restricted access badges for the elevators. I highly recommend Safeguard Storage to New Yorkers and Williamsburgers!

Evan Enge

8 months ago
I recently started here, and Lina has already gone above and beyond in every way. You don't see this type of amazing service much anymore, it's refreshing. The facility is great.

David Kim

7 months ago
Safeguard storage in East Williamsburg is the best storage location I've ever worked with. Because of issues with my truck, we ended up showing up 30 minutes after their closing time, but they were willing to stay open for us to move our belongings into storage. The people there were extremely nice and helpful and the storage unit was exactly what we were looking for. They even have a loading bay that can fit a 26 ft moving truck. I recommend this storage location to everyone.

Hannah Harris

5 months ago
I needed a last minute storage unit on the last Monday of the month and called Sunday right before closing. I was BEYOND surprised with the accommodating nature of the phone representative, hard work of the amazingly helpful onsite manager, and great prices that this location had to offer!!!! Thank you so much!!! The manager even when out of her way to notify the truck dispatcher of my urgent need for the truck- who was also incredibly helpful and nice. Overall great experience in an other really challenging time.

Andrey Krishenik

5 months ago
The service was really great! The Internet price was honored and the assistant allowed to leave my belongings in the storage overnight and complete the paperwork in the morning (as they were closing). I highly recommend the place.

eduardo salcedo

5 months ago
Great customer service. Very convenient location. I was even able to downsize unit after my move with ease.

sweetbtsh

4 months ago
Lina is the most helpful person I have ever met. She made my moving experience so enjoyable and worry free 3 separate times and always finds me the best cheapest rooms for my stuff. I love coming here knowing that Lina always always has my back! She makes every thing super easy I will always use this space when storing my things. The space is also very clean

Brooke Bamford

4 months ago
Lina was super nice and helpful when I came to move into my unit. I reserved online with no problems, customer service was excellent. Facility is clean and easy to get to as well.

Trey Bliss

4 months ago
Closed my unit to save a few bucks but I did really like this place. Way better than most of the other storage units Ive had. Super clean, super secure. Staff is really friendly, though Ive occasionally had a few issues with their hours or availability of staff. Would be my first pick if I needed a unit again.

Jme Bell

3 months ago
Couldn't be more pleased; inside the office the girl welcomed me like family, I honestly felt loved and satisfied. Lina and Denise are amazing and their service was fantastic. Fast and cheap too, this was my first time leasing a storage. Safeguard is excellent!!!

Darlene Diaz

2 months ago
I was blown away from how friendly and helpful Lina and Denise were with me and my mom. From the moment I went into the store to the moment i left, all my questions were answered and I felt super comfortable that we took the storage on the spot. I felt as if I knew Lina for a long time , because of how easy going she was. I love that they were bilingual, so my mom got to ask questions and understood what it was we were getting into. Definitely would recommend the space very clean and professional. Prices arent as bad as I thought. Will be spreading the word.

Catherine Price

2 months ago
They are incredibly nice here. Everything is clean. Would use again in the future. Did I mention how nice the staff is?

hammads bargains

1 month ago
it was our first time experience to rent a storage unit but Lina Ayala explained everything thoroughly and answered all our questions. she was extremely helpful throughout the process and we are 100% satisfied. Great experience !!!

David Wright-Spaner

1 month ago
Fair, friendly, flexible, honest, and reliable! I rarely write reviews, but my experience with Safeguard, and especially with Lina, was truly excellent. When I walked in and inquired about renting a unit Lina promptly started to tour me around the different units, asked great questions, and recommended good solutions for my budget and storage needs. She was friendly, helpful, and clear throughout the paperwork process and was very patient in helping me understand how the key and lock worked on my unit. That wasn't all though. A few weeks later I had to rush to get a single file off of my desktop computer that was in storage. Lina and Stephanie (I hope I'm remembering her name correctly) were both extremely accommodating of my situation and allowed me to plug in my desktop in their office to quickly get my file. They even provided me with a chair! There were two other occasions after that where both Lina and Stephanie were flexible and understanding once again when I needed extra time during closing and when I needed access to their back lot when I finally moved all my things out. Safeguard provided me with everything I needed in terms of good security and affordable storage, but their customer service is why I so strongly recommend them.

eliu osorio

3 weeks ago
My Experiace was good. They had the last unit and they gave me a great deal. I did not the space until next week and they helped me. Lina and stephanie were great. I would definitely recommend. Building was clean and is climate control. Great

Alicia Ram

6 days ago
My experience at safeguard self storage was amazing! Stephanie was sooooo helpful & really nice! She definitely knows what shes doing.

Luis Santos Jr

5 months ago
Location is great but to expensive had go somewhere else. My other location I'm paying 61 dollars a month including insurance!

Jackie Vidal

10 months ago
This is my second review about safeguard. Although they're great and customer service is great. The prices are too high, with so much competition in the surrounding area they should really consider not raising the monthly fee every year especially for long term customers.

Meg Turner

2 weeks ago
terrible time. I reserved a space on the phone that she swore was not ladder access - got there and the rental space was 8ft up in the air. I was then leased a '5 x 10' unit that was only 3ft deep. when I measured it and asked why it was labelled and priced as a 5 x 10 the manager told me she was unable to discount it according to footprint , insisting that since the other 5 x 10's were full the only other option was a 10 x 10 for over $300. no night time access. never using this place again.
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Lauren T.

1 year ago
Highly recommend this self storage. Located conveniently for those that live in Bushwick, Williamsburg, or surrounding Brooklyn areas this storage unit is...
See all 26 Reviews

Storage Facility Amenities6 Amenities

  • 24 Hour Cameras
  • Boxes & Supplies
  • Climate Control
  • Online Bill Pay
  • RV, Car, Boat
  • Se Habla Espanol