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Safeguard Self Storage - Jerome Ave

1253 Jerome Ave, Bronx, NY, 10452

Office Hours Now Open
  • MON - FRI9am - 7pm
  • SAT8:30am - 5:30pm
  • SUN10am - 5pm

Storage Customer Reviews

eddie aviles

1 year ago
Luby is simply amazing profesional and compassionate we were extremely stressed out and she put us to ease. With her jokes and environment I felt like family I will recommend everyone to her for as long as she stays there! Awesome individual!

Kevin W

1 year ago
Luby is fantastic!!! I arrived almost closing time and she took the time to explain everything in detail which included showing me the facilities i can choose from. She gave me a big space at a small space rate...it was my 1st time at a storage place and she made me glad i chose them

Joe Estrella

1 year ago
I just want to express how much I love these two duos at Jerome Luby and Jimmy are amazing. I use many storages in my lifetime safe guard at Jerome is the cream of the crop. Its like cheers they know everyone by name and family members such a blessing place. Makes me feel like in home . Luby and Jimmy should do a realtity show hilarious together

jose oquendo

1 year ago
I have been storing here at Jerome for 3 years Best place ever clean welcoming and makes everyone feel like family Jimmy and Luby are the best love them both dearly

Jonathan Ragonese

2 years ago
The staff at Safeguard Self Storage on Jerome Ave is professional and friendly. My wife and I are in the middle of a big move and they have gone above and beyond to treat us with respect and clarify any questions we have. The loading bay area and tools for move-in are a great addition, and easy. I recommend the location to anyone. At sign-in Jimmy made the paperwork easy.

Sutana Riley

1 year ago
Luby was great. Service provide was friendly, accommodating and efficient.

Luis Bernier

2 years ago
Fast and friendly service. Always accommodating

Jacques Floyd

2 years ago
It is always a pleasure. Luby is always helpful and attentive. Great problem solver.

Yalexa Santana

2 years ago
Luby is such an incredible human being and amazing sales associates. She is very reliable and humble. Very organized and on top of things. She is a great asset to the SafeGuard Self Storage company, and I believe she should be promoted to management. With her vivid smile, skills, and friendly personality the management team will be very strong and successful. I'm so glad to be a tenant at SafeGuard Self Storage.

Tracey Adams

2 years ago
Luby is such an amazing women. She is so kind and humble. She is a great asset to your company. Her smile says it all. I'm so glad to be a tenant @ your storage company.

Troy Hutchinson

1 year ago
The young lady that helped me was great. Luby is amazing I love her she's a keeper l!

Derrick Harrington

1 year ago
Luby Is Amazing , she is very knowledgeable I asked her if I can have her managers information so I can give her Recognition she than stated that she can send it to my email, Being that I am an elderly I did not have an email she went above and beyond and Set me up with one. she was kind and patience and such a pleasure. she is an asset to this company! Give her a Raise!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Sincerely a customer Forever Mr.Harrington

Herbert Williams

1 year ago
She is the best give her a raise please she deserves it.

Roxanne Brown

2 years ago
Luby is absolutely amazing she took the time to help me understand my rent and fees . She is the best thing that has ever happened to safeguard don't loose her! It's not everyday you come across someone so helpful with the ederly.

Brittany Maldonado

2 years ago
Luby is actually amazing. This move has been hell for me and she made the experience so much better. She greeted me with a big smile and an extremely helpful attitude. She tried to do whatever she could to help me and make the process smooth. I have stored here before and came back just because she was so helpful, professional and nice to me. Nice to encounter an employee who actually enjoys their job and does it well. Thanks for everything! -Brittany M

Janey Nemard

1 year ago
Luby was amazing. She has great customer service and will make sure your move runs smoothly. This was my first time moving into a storage unit and she gave me great tips and made sure I had everything I needed. Luby answered all of my questions. Her personality is great. So when you visit Safeguard Self-Storage make you go see Luby!!!!! :)

luis torres

2 years ago
Friendly and courteous service. Highly recommend this facility. Luby is very professional and really cares about the customers. She helped me get a larger unit very Quickly and I was able fit all of my stuff in. I've had several storage units and they have all been with this company.

NvZs

2 years ago
Jimmy is sensational!!! He's that's rare combination of very down to earth but yet super professional. Everytime I come in to the facility he puts a smile on my face! He truly is an asset to Safeguard as he represents it's brand exceptionally.

Aliz H

2 years ago
Fantastic location with superb staff, Luby was extremely efficient, professional and super helpful. I would definitely recommend anyone to this location because I know the quality of service Luby would provide in choosing a unit and explaining all the paper work. Thank you so much for all your help and patience you are a rockstar!!

IVAN LEDEE

2 years ago
This is my second time renting with safeguard and I must say Luby has made this experience easy sailing, she is very knowledgable and hilarious we need more people like her in this world amazing shinning star love her!

Ivorie Clare.

1 year ago
Very informative, hospitable and humorous staff.

Ranger Jose Cruz

1 year ago
Let me start by saying luby is freaking awesome! She is a dime funny friendly knowledgeable and sarcastic as hell i love her

Ada Padilla

1 year ago
Love the Cleanness love The Environment and absolutely Love these Two Luby and Jimmy are the Most Funniest Team i have come across, These two always puts a smile on my face. Jimmy's sarcasm and Luby's Quick witty response These two Dual is always a Pleasure to be around. You need to Hire more people like these two!

garnet milligan

2 years ago
My experience with self-storage is they are very helpful and caring and will work with your situation at the moment. They will give you invoices at a timely fashion and will give you a kindly remind if your late that you bill is coming due.but over all I am happy with the service I've receive.

Tamanna Rahman

2 years ago
Luby was so nice person. She was so helpful, joyful. She answered all of my question. What I most love about her is she is always smile that's so cool. It was awesome to be there with her and get my storage room.

Carlos France

1 year ago
Mr. Luby she is very friendly very professional very hardworking person very helpful I'll recommend Self Storage too friends

Fontaine Hurell

1 year ago
Great customer service, very welcoming and informative. I would recommend this establishment to anyone looking for storage.

James Geigel

1 year ago
Great customer service. Luby made my experience very pleasant, she was very polite and informative. I'd definitely recommend Sareguard Self Storage to others.

Dejanerys Belliard

1 year ago
The space is nice and clean. Luby is great!

Jansz Andrea

1 year ago
Great service, unfailingly helpful and cheerful staff, especially Luby. Always ready to provide assistance with a smile. The facility is impeccably clean and tidy, and the music they play is upbeat and fun. And there's a new playlist each month. I never had problems parking on weekends, and the other tenants were cooperative about sharing the parking. Moving trolleys were always on hand and the elevators are big enough to make maneuvering easy. I would definitely recommend Safeguard!

Samuel Sowah

1 year ago
Luby is absolutely a delight she always go above and beyond. I have been renting here for about 8 years and she has been the best thing that has ever happened to that location . congrats on your promotion baby girl!

Sundaye Moore

1 year ago
I went to Safeguard Storage on 167th and Jerome Ave, my experience with Denise was excellent. She helped me out in a timely manner I didn't feel like I was being rushed. I've seen employees. come and go at this location but I hope she's there to stay. Thanks Denise!

Anthony Escobedo

10 months ago
Appreciate the fast and efficient service. Luby provides friendly customer service.

Yasmine Blanche

8 months ago
Coming here was a great choice, the units are for a great price. Luby is an amazing worker and she has a great sense of humor. My boyfriend and I enjoyed her so much. I recommend coming in even just to talk to her. (Get a unit though)

L.S Darkholme

8 months ago
I've been a customer for some time . The whole team especially Luby make the experience an excellent one. I will definitely tell those I know in the Bronx, about this 1253 Jerome location. Thank you.

Kwyn Traylor

8 months ago
I have to be honest with everyone. I've had my stuff in 10-12 other storage units in my lifetime and this was like your typical storage facility. The only difference this time was the lady behind the counter. I believe her name was Luby and she made this experience unlike any other. This was the first time I enjoyed getting a unit. I was having the worse day because I was just evicted, homeless and caring my belongings for miles. She made my day. She made me smile and laugh and made the experience of getting one unforgettable. Thank you Luby for turning a terrible day into a bearible and relaxing experience. I encourage anyone else to go to this business if your looking for a storage unit!!!

Joanella Rivas

8 months ago
Amazing experience. Luby the manager is a pleasure to work with super funny and very informative. Loved her customer service!

Matt

8 months ago
Wonderful staff, easily accessible location. Very satisfied with their service!

Michelle Boyrie

8 months ago
Courteous and very helpful. It's a very clean and it had good lighting to see your stuff in the evening. Once I went to see it I knew it was the storage place for me. The purple working there are respectful and explains everything in detail. I would recommend this storage to everyone. Love it thank you

Tominno Kelemen

7 months ago
I WAS LITERALLY RAPED by the Safeguard Self Storage in the Bronx. Nice and friendly staff signed with me lease for a few months in advance in SUPER WARM AND HEATED OFFICE. When I moved in first day they told me they have no heating in the building. EVEN WHEN IT IS FREEZING OUTSIDE. With big smile on their face. They call it " climate control " So I called 311 to report this issue and they told me its illegal in NYC to have heating off during winter months AND IT IS AGAING NYC LAW. They do not care about this at all and treat human beings like animals. AVOID THIS PLACE !

William B Johnson

7 months ago
Andy was very helpful and knowledgeable of the space and explain to me exactly what is that I was trying to do for what is that I was trying to store and that made the experience very very pleasant and make me very comfortable with renting.

Tominno Kelemen

5 months ago
A) I pay for my small unit 140 per month. Storage HAS NO PARKING SPACE, NO PLACE TO PARK YOUR CAR , IF SOMEBODY IS MOVING ALREADY INSIDE, YOU HAVE NO ACCES INSIDE AT ALL B) ONCE YOU ENTER THE STORAGE YOU REALIZE THAT ALL THE POSITIVE REVIEWS ARE PAID OR HAVE BEEN WROTE BY SAFEGUARD WORKERS C) ONCE I COULD NOT PARK MY CAR ANYWHERE NEAR THE BUILDING SO I USED THE DOLLY TO PUSH MY PROPS AROUND THE CORNER WHERE I LIVE AND MISS. LJUBY CALLED POLICE AT ME ( !!! ) AND LOCKED ME OUT OF MY UNIT EVEN MY RENT IS ALWAYS PAID 2 MONTHS IN ADVANCE D) I CALLED 311 SEVERAL TIMES AND I HAVE BEEN TOLD THAT THEY ALREADY KNOW THAT SAFEGUARD IS BREAKING A LAW. THEY DO NOT HAVE SUFFICIENT HEAT IN THE STORAGE BUILDING SINCE OCTOBER. YESTERDAY I WAS LOOKING FOR A PROP IN MY UNIT AND GOT COLD SO TODAY I HAD TO TAKE DAY OF FROM MY WORK !!! 311 TOLD ME THAT IT IS CHEAPER FOR SELFSTORAGE TO PAY A TICKETS FOR THIS THAN PUT THE HEATING ON. I WAS LITERALLY RAPED by the Safeguard Self Storage in the Bronx. Nice and friendly staff signed with me lease for a few months in advance in SUPER WARM AND HEATED OFFICE. When I moved in first day they told me they have no heating in the building. EVEN WHEN IT IS FREEZING OUTSIDE. With big smile on their face. They call it " climate control " So I called 311 to report this issue and they told me its illegal in NYC to have heating off during winter months AND IT IS AGAING NYC LAW. They do not care about this at all and treat human beings like animals. AVOID THIS PLACE !

Jonathan Haynes

6 months ago
They let me put my stuff in storage after hours. BEST PLACE!!

Tominno Kelemen

5 months ago
THIS IS IMPORTANT !!!!!!!!!!!!!!! AFTER I WROTE THIS REVIEW I WAS LOCKED OUT AND MY ACCES KEY I HAD TO PAY ADDITIONAL $ 10 DID NOT WORK. My ACCES was DENIED. Even I paid my rent 2 months fully in advance A) I pay for my small unit 140 per month. Storage HAS NO PARKING SPACE, NO PLACE TO PARK YOUR CAR , IF SOMEBODY IS MOVING ALREADY INSIDE, YOU HAVE NO ACCES INSIDE AT ALL B) ONCE YOU ENTER THE STORAGE YOU REALIZE THAT ALL THE POSITIVE REVIEWS ARE PAID OR HAVE BEEN WROTE BY SAFEGUARD WORKERS C) ONCE I COULD NOT PARK MY CAR ANYWHERE NEAR THE BUILDING SO I USED THE DOLLY TO PUSH MY PROPS AROUND THE CORNER WHERE I LIVE AND MISS. LJUBY CALLED POLICE AT ME ( !!! ) AND LOCKED ME OUT OF MY UNIT EVEN MY RENT IS ALWAYS PAID 2 MONTHS IN ADVANCE D) I CALLED 311 SEVERAL TIMES AND I HAVE BEEN TOLD THAT THEY ALREADY KNOW THAT SAFEGUARD IS BREAKING A LAW. THEY DO NOT HAVE SUFFICIENT HEAT IN THE STORAGE BUILDING SINCE OCTOBER. YESTERDAY I WAS LOOKING FOR A PROP IN MY UNIT AND GOT COLD SO TODAY I HAD TO TAKE DAY OF FROM MY WORK !!! 311 TOLD ME THAT IT IS CHEAPER FOR SELFSTORAGE TO PAY A TICKETS FOR THIS THAN PUT THE HEATING ON. I WAS LITERALLY RAPED by the Safeguard Self Storage in the Bronx. Nice and friendly staff signed with me lease for a few months in advance in SUPER WARM AND HEATED OFFICE. When I moved in first day they told me they have no heating in the building. EVEN WHEN IT IS FREEZING OUTSIDE. With big smile on their face. They call it " climate control " So I called 311 to report this issue and they told me its illegal in NYC to have heating off during winter months AND IT IS AGAING NYC LAW. They do not care about this at all and treat human beings like animals. AVOID THIS PLACE !

Edward Ogundipe

5 months ago
Awesome Customer Service from Luby and Taby! They were very attentive to my needs and they even gave me gum!

Virginia Marie Rodriguez

5 months ago
Luby was SOOO helpful! She accommodated me in all my needs, was very polite & welcoming. I would recommend anyone to come to this storage location. Shes the best!

Kerri Mayo

4 months ago
walking into this place for the first time i must say i was nervous and scared. i have searched and went to servsl storage places to have very rude workers attack my and my self esteem to why i am moving this or questioned if i was being evicted (REALLY) BUT NOT HERE!!! omg they welcomed me with open arms. they explained everything and informed me that everything is going to be fine. i want to thank so much Ms. Ludy and her team with their great work

Indigo Royale

4 months ago
A quick Google search for storage rentals and your business was one of very few that had great reviews. The first thing I noticed when I walked in was how clean the place was. Luby greeted me immediately and was on top of her game. She asked all of the right questions, gave me the answers that I needed. She then showed me the storage facility & helped me find the perfect size unit for my things. I met Tabs on our way back to the office. Her energy was great. She helped me with my paperwork, answered all of my questions and was knowledgeable of the business policies. Another thing, which is important, they were super patient. This is rare! Clearly you can tell that both Luby and Tabs love their job. Which made my experience there very enjoyable. It's a huge peeve of mine to walk into a place of business and experience bad customer service. They were both welcoming and kept me laughing. It certainly did not feel like the typical business transaction. The reviews were 100% accurate. They definitely went above and beyond with helping me and are a great team. I'm beyond happy with the service that they provided. Thank Ladies!

Stacy Torres

3 months ago
I just had the best experience with Safeguard Self Storage over at Jerome Ave in the Bronx.... Special shout out to Luby who was so amazing and helpful... You were the best girl, Aquarius Baby!!!!

sav riders

3 months ago
Luby is freaking amazing from the moment I saw her face she had me in stitches love love love her excellent service and Tabitha is great!

Shiming Nieves

3 months ago
LUBY IS AMAZING LOVE LOVE LOVE HER! FACILTY IS ALWAYS CLEAN ALWAYS PUTS A SMILE ON NY FACE - RECOMMEND THIS LOCATION 100% LUBY IS HILARIOUS

Gilbert Johnson

2 months ago
Good day The service was excellent the customerservice person name Luby was great. Luby explained what safeguard has and also recommended what size unit I needed. I would like to thank Luby for her time.

Dale Berkley

2 months ago
Luby and Tabitha are extraordinary ladies they go above and beyond for thier customers and Customers , Luby is a Riot she is hilarious live this place

m f

2 months ago
I am so happy Luby works at safeguard what a friendly representative,so kind and sweet I give Luby 10 thank you so much for everything

Moussa Sacko

2 months ago
I had such a amazing time with these people feel like home. Great people. May God bless yall

Shanae Harris

1 month ago
Moving can be stressful, especially when you're in search for a clean, safe and secure storage unit that is not too far of a commute. Safeguard Self Storage is the perfect place. They helped to facilitate my storage process while moving and I didnt have to worry about much. Luby is the manager at the 168 st Jerome Ave location in the Bronx. she was amazing! very patient, kind and accommodating. everyone in that location is professional, courteous and cheerful. the space is very clean. I highly recommend! 10 stars!

John Small

1 month ago
The ladies were very helpful. True professionals who provide and excellent service.

Mia Castellano

1 month ago
I WASN'T HAPPY W/THE WAY MY SITUATION WAS TAKEN CARE OF W/AN EMPLOYEE AND I DIDN'T LIKE THE SERVICE SO I GOT A CALL FROM ONE OF THE MANAGER THERE IN THE OFFICE AND SHE HAD ME COME IN THE NXT DAY AND I WAS COMPLETELY SATISFIED W/THE WHOLE SITUATION THAT WAS TAKEN CARE OF.. TY LUBY FOR TAKING THE TIME TO SHOW ME YOU CARED FOR MY OPINION IN MY SITUATION. I'M A HAPPY CUSTOMERS @ SAFEGUARD.

SAL Sal

4 weeks ago
I arrive before the closing hour after a real hard day of working, I have some issue with my paper work, so I got so frustrated and start losing my temper, but Luby the store manger and her assistant Tabitha was nice offered me a bottle of water and walk the extra mile to make sure I finish the paper work and to finish the off load really fast, they was friendly and profisonal, defently will will recommend this facility

Daniel Pagan

1 week ago
JENNIE IS THE BEST, THANK YOU FOR ALL YOUR HELP... 100%

Rudy Guerrero

1 year ago
Spectacular spot. The attendant was lovely and he stayed a little later than his shift in order to help us out, great guy. He really undersold waht we were in for so that was a pleasant surprise. clean and well maintained. My only gripe may be that it closes a little early and there are fees if you stay later than that time and you're unable to access your things after hours, although I can understand that's a measure to prevent squatters.

Amanda Contreras

1 year ago
Great experience. Helpful kind n hilarious people working..

Jonathan Spencer

1 year ago
Great facility - not 5-star because they blast music, have parking for only two vehicles, one of which blocks the other, and their hours are more limited than some other local facilities.

Rha da

11 months ago
I give you 3 start for cleaned, secure, quiet place but costumer services the worst you can find. Female supervisor rude, nasty, immature and talk to everyone like she own the place. I recommend everyone to call the company

Jimmy Andino

5 days ago
It's o.k. as for someone is in need quickly!! Need storage. It has secure security at hand. But its to expensive .

Lydia Santiago

9 months ago
They have mice. When I cleared out there were mice droppings in my plastic bins and a few items that were chewed up. Paper and clothing. One of my paintings I never saw again. It wasn't expensive, but it was mine. I'd rather donate then ever store again.
See all Reviews

Barbara W.

1 year ago
I love this place and Luby and Jimmy are a great duo!!! Friendly, fast,knowledgeable and funny. Wish most business had people like these two!

Storage Facility Amenities5 Amenities

  • 24 Hour Cameras
  • Boxes & Supplies
  • Climate Control
  • Online Bill Pay
  • Truck Rental