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A-American Self Storage - Valley Rd

2075 Valley Road, Reno, NV 89512

Office Hours
Daily9am - 6pm
Gate Hours
Daily8am - 6pm
Google Reviews
rating 4.0
Write a Review

Christina Freedman

4 years ago
rating 5.0

Regina Halliday

4 years ago
rating 5.0

Juanitam Samasoni

5 years ago
rating 5.0

Brian Williams

9 years ago
rating 5.0
The staff at A-American storage is wonderful. The owners play an active role in ensuring the best of service, quality, and security of their facility. They also play an active role in helping our community organizations and making the world a better place. I would 100% recommend that their facilities be placed under the highest regard if you are looking for storage units.

Melody Keefe

7 years ago
rating 5.0
Clean, Friendly, Fast, Courteous. We've been using the Valley Road location for over two years and never once had a problem with them. I definitely recommend them to everyone. They even have a truck you can use!

Grey Tilley

4 years ago
rating 5.0
Friendly, affordable, and courteous. Great experience and the staff are all very knowledgeable and polite.

Jeremy Kane

4 years ago
rating 5.0
These guys have been more than awesome and accommodating in more ways than one

Farrihn Enos

3 years ago
rating 5.0
Moving our stuff in and out of our upstairs unit was a breeze with the help of the friendly and attentive staff at A-American Self Storage. Thank you guys!

Charity Rose

3 years ago
rating 5.0
I stored nearly my whole household here after a difficult divorce. The units were clean, safe, well lit and dry. The employees were kind and helpful and willing to work with me when I fell behind in my payments. While I hope to never have to use their services again, if I do, this will be the storage place I use.

Julie Akers

3 years ago
rating 5.0
Good prices and good staff

Sherry Patton

2 years ago
rating 5.0
The workers are very be professional , helpful and friendly. Service is exceptional.

Frank X

2 years ago
rating 5.0
Rent for storage is too cheap and I have never had any item stolen; frankly I do not know how this place stays in business, but who's complaining. Lovin me some Reno, a-american self storage, my mama, Obama, the dalai lama, and my wife Queen Cleopatra (the Hispanic version, side walk Krackin and built like a brick barrio and enforcer for Street Thunder).

Bianca Kamilah

2 years ago
rating 5.0
This is a well run facility. The staff is very nice and professional and extremely helpful. They are constantly improving the property. I will hate to leave when its time, they have been great to me and my friends.

Mardi Franklin

2 years ago
rating 5.0
Great safe place to store your extras in life... Wonderful staff

Frank X

2 years ago
rating 5.0
Rent for storage is too cheap and I have never had any item stolen; frankly I do not know how this place stays in business, but who's complaining. Lovin me some Reno and, a1-american self storage

Linda phillips

1 year ago
rating 5.0
I have my stuff in storage there and i'm very. Pleased

D M

1 year ago
rating 5.0
Nice clean easy to load and unload your stuff security is very good.

J Martinez

1 year ago
rating 5.0
Love this place,rates are great and the employees are very helpful!! Never difficult to find someone!

Stephanie McGann

1 year ago
rating 5.0
So very grateful for the help they gave my daughter as she moved out of her dorm at UNR. Excellent service

Penny Zekan

1 year ago
rating 5.0
GREAT service! Reasonable pricing. HONEST!

Shawna Broussard

1 year ago
rating 5.0
It only cost me $16.76 to move in to a 710 unit. That's an A+++American self storage if you ask me. Well kept are the grounds. This is the third time I have been at this storage facility and in the future if ever I need it will be there nikki questions asked!! Oh and they have a $19.95 to move in, and that counts for every time. GREAT PLACE, GREAT PEOPLE!!!

Minimart P

1 year ago
rating 5.0
The friendly office lady. (Jean)Was very helpful . And the yard guy (Levi ) was absolutely had great customer service . Thank you for being friendly , patience ,and helpful.

Leslie Henderson

1 year ago
rating 5.0
Very friendly staff. Always willing to help get you a forklift to get to your 2nd floor unit. No need to pay more to get on the bottom floor.

Shoana Ariza

1 year ago
rating 5.0
Great storage but if you need to get in and out after 6 pm go somewhere else. Pros. - Great staff. Very Reasonably priced. Always helpful. Cons. My unit is upstairs which means i need a cage to put my stuff in then a fork lift must lift it to 2nd floor then u have to go upstairs load it on a cary and wheel to your unit to once again unload into unit. If staff at punch or not in cant get stiff up or down. Which is Inconvenient.

Shoana Ariza

11 months ago
rating 5.0
Great storage but if you need to get in and out after 6 pm go somewhere else. Pros. - Great staff. Very Reasonably priced. Always helpful. Cons. My unit is upstairs which means i need a cage to put my stuff in then a fork lift must lift it to 2nd floor then u have to go upstairs load it on a cart and wheel to your unit to once again unload into unit. If staff at lunch or not in cant get stuff up or down. Which is Inconvenient.

Jason Serratore

10 months ago
rating 5.0
The rates are great and the staff is helpful and friendly I will definitely be a longtime customer safe units for storage as well.

Ron Stansell

10 months ago
rating 5.0
This is my storage to goto spot conveniently located near me it's real.easy to come and go thanks guys.

Baylee Belz

9 months ago
rating 5.0
I have been calling around asking for prices for a storage unit, I spoke with a lady named Kayla who was very helpful, and was very patient in going over all the different pricing trying to find what best suited my needs!

DEANN BOUR (D.BO)

9 months ago
rating 5.0
I definitely highly recommend this storage facility. The staff is friendly and very helpful. They are always quick to answer and help with anything I come to them for. I couldn't be more pleased with the cleanliness and overall etiquette this facility provides us. Thank you for doing all you do for your customers! You're a great example for other businesses to model themselves after. You should be proud of your business profile!

Amber McComb

9 months ago
rating 5.0
Im getting ready to move to sparks.. I called into see about prices and availability.. I spoke with Kayla and she was so helpful. She asked so many questions to determine what size unit I might need!! She also let me know about moving boxes and stuff to help with the move! Ill be stopping by when we do our final walk through before we move!! Thanks for all your help!!

Jody Lawrence

9 months ago
rating 5.0
Best rates in town. get a bigger unit and pay less than other rip off storage facilities. honest fair people here. move in help with forklift and large freight basket with wheels. great friendly staff.

Hope Ramirez (Sugar Bear)

9 months ago
rating 5.0
The staff there on Valley is amazing, flexible and very understanding. Levi and all the rest of u on Valley road are simply the best storage company I've EVER had. Definitely recommend them for a storage place.

Brenda Reagan

8 months ago
rating 5.0
I have had a unit here for a few years now, recently had to get another unit and their customer service was fantastic, help moving in,you can have a truck to help with your move, i recommend this storage unit for everyone

Foxy The88

7 months ago
rating 5.0
This is the second time using this storage facility. Always nice and accommodating. They allow you to use the moving truck free!!! Upon move in. Access is quick. Always clean tidy.

Ahmad Shamim

6 months ago
rating 5.0
The staff was really great at helping us pack out our son's storage unit, including letting us in a few minutes early, helping us with the forklift and being very flexible and easy to work with. Very reasonable prices. Highly recommend.

Reina Wood-Jimenez

6 months ago
rating 5.0
My stuff is in storage 2021 pandemic oppression. The owners must have seen me walking and Hurd I was homeless. (Was it DUI Hate or oppression pandemic) last night I went to the storage to change clothes and they locked me in. I slept so good

brady aldred

5 months ago
rating 5.0
This place is fantastic. The staff is extremely helpful and respectful. The gentleman who helps out with the forklift and unit related things whos name is Levi I believe, is the most professional respectful and helpful person I have met when it comes to customer service. He deserves a raise without question. The front desk staff is so friendly as well as the manager and of course my friend Levi. I would absolutely recommend this facility to anyone looking for a storage unit. The best prices and hands down best staff you will find in reno. On top of all of that I have never once had an issue with security. 10/10 should give these guys a raise immediately. Thanks so much for everything. Its always a pleasure to visit my unit.

Jones Davina

5 months ago
rating 5.0
This storage favility is so far my favorite. The wonder lady in the office has the best personality. Highly recommend.

Dallas Cowboys

5 months ago
rating 5.0
My wife and I are having to move out quickly, due to the market selling our rental. In a hurry we rented a storage across the street and they have been outstanding. As soon as I show up , the staff brings the lift and basket. Ive never has service this great. Ive had storage units before, but never with this type of 5 star service. Thank you A-1 on valley road..

Jones Davina

4 months ago
rating 5.0
This storage facility is so far my favorite. The wonderful lady in the office has the best personality. Highly recommend.

Brett Olson

3 months ago
rating 5.0
Every one that works there is very helpful and the prices are so much better then a couple in Truckee glad we made the move. Its a little further then Truckee but it is so worth itwont be going anywhere else for my storage needs

Cherity Reilly

3 months ago
rating 5.0
I have needed a storage on and off for the last 10 years. Have experienced two local locations and valley road is where I will stay. Blaine is a professional and all about business.

Wendy Quiring

9 years ago
rating 4.0
Staff has been friendly and helpful since we rented our storage unit 2 years ago. Their rates are very reasonable. No complaints and we know our stuff is safe!

Rachela Reno

4 years ago
rating 4.0
The move in price is well worth all the various bad things about this place...it's $20 bucks to move in and you get to use the truck for free...but they drive the truck.. which I don't like but it's free. also one of the worst things is they close at 6 p.m. and you can't access your storage unit. If you get a unit on the second level it's a hassle from hell.... u have to go to the office and they have to bring a crate via forklift...then they wait for you to load it and then forklift it up to second level.. then you unload it then they take it back down, load again... if you're moving a lot of stuff absolutely do not get a big storage unit on the second level... the people there are nice though...but there is the worry about your storage unit being broken into as well... but you can put two locks on your unit so bring two good ones!

Brian Anderson

4 years ago
rating 4.0
They make it easy to rent and be done when you need to, definitely recommend

George Leap

3 years ago
rating 4.0
The staff is very friendly and easy to work with, good place to store your belongings.

Julie Akers

3 years ago
rating 4.0
Friendly staff... Good pricez

tammi nishimoto

3 years ago
rating 4.0
I have been with this particular storage company at this location for almost 20 years off and on. I've watched so many managers come and go here. Some of them were very nice and easy to get along with and others are not to friendly, but for the most part I've liked most of them. The only thing that I don't like now is how they keep raising the rent on my storage unit. When I was here before after 5 years and was still there they never once raised my storage rent. I've been here this stretch for about 10 years and my storage rent has gone up several times in fact too many to keep count. There were times when they raised it and I never got a notice for it, in fact I found out it was raised when I went to pay it. This is the only thing I don't like about this place, other than that the people are friendly and helpful for the most part!

Floyd Hoyt

3 years ago
rating 4.0
The only place I go for self storage. They even provided a truck and driver for free. I believe they were running a special. A-American storage was very accommodating.

Jamie Killion

2 years ago
rating 4.0
Very good storage place had the unit I needed along with a truck very handy

Amy Whempner

2 years ago
rating 4.0
The people that work at this location are really nice people. And they will work with you because they care about you and your belongings.

Nessa J Vulliety

1 year ago
rating 4.0
The front desk was very helpful and reasonable prices.She went over and beyond to help me.. Thanks again.

Stephanie Flanagan

1 year ago
rating 4.0
Good prices and nice staff.

Lithosphere mins

10 months ago
rating 4.0
As far as storage units go its good. And as of last time I checked it was one of the cheapest in Reno area. Area around it is not great, but the place has always been safe to me.

Cory Hardie

1 week ago
rating 4.0
Great staff really helped me out in a bind. My kids and I are thankful for the staff who were very Profesional and courteous. Clean units no rifraf. Would give 5 but the gate closing hour is not as convenientas it could be.

shani garcia

4 years ago
rating 3.0

Jerome Fallorina

4 years ago
rating 3.0
Kinda ghetto. Not that bad

Debbie Cant

4 years ago
rating 3.0
Staff is friendly. Place is dirty.

Diana Hunsucker

4 years ago
rating 3.0
Not as secure as it should be! No cameras upstairs halls where my storage unit is and was broke into a couple months ago my lock was cut off and I was made to buy a new one.

Kristi Irvine

2 years ago
rating 3.0
Price hikes often. Spaces not worth the prices, but it is what it is. Always kind, friendly office/yard staff.

Veronica Almazan

3 years ago
rating 2.0
When they got good deals is good

Bethany Wells

2 years ago
rating 2.0
The staff is absolutely wonderful extremely helpful polite and were able to answer every question I had 2 Stars is because a young woman who I assume lives on the property was extremely rude to the employees she seemed intoxicated there was alot of banging going on upstairs sounded like a fight with alot of yelling the young woman I over heard tell one of the employees that her dad told her that he will not give him a raise and he is looking for a reason to fire him, she also told the sweet young woman behind the counter that the only reason she's still here is because they dont want a law suit this is ultimately why I decided to store my things elsewhere if this company allows their managers to speak to the employees this way its disappointing I am absolutely disgusted by the way this young woman talked to the employees and presented herself, to the employees thank you for everything to the young woman shame on you for your unprofessionalism I pray something is done about this, if she is the manager please find a new one.

Bethany Wells

2 years ago
rating 2.0
The staff is absolutely wonderful extremely helpful polite and were able to answer every question I had 2 Stars is because a young woman who I assume lives on the property was extremely rude to the employees she seemed intoxicated there was alot of banging going on upstairs sounded like a fight with alot of yelling the young woman I over heard tell one of the employees that her dad told her that he will not give him a raise and he is looking for a reason to fire him, she also told the sweet young woman behind the counter that the only reason she's still here is because they dont want a law suit this is ultimately why I decided to store my things elsewhere if this company allows their managers to speak to the employees this way its disappointing I am absolutely disgusted by the way this young woman talked to the employees and presented herself, to the employees thank you for everything to the young woman shame on you for your unprofessionalism I pray something is done about this, if she is the manager please find a new one.

Marc Newlin

5 years ago
rating 1.0
This place is amazing. Not only will you have valuables stolen out of your vehicle, A-American Self Storage will refuse to show you the video footage they claim to have recorded. I have zero confidence in the security of this facility, and wonder if the ubiquitous video cameras are even real. Perhaps it is well suited to storing a pile of bloodstained mattresses, but I would certainly not store anything of value here.

Chris Bainbridge

5 years ago
rating 1.0
These people are very rude and have absolutely no personality they let my storage unit fees run up and did not inform me that I was late at all and won't give me a different gate code to get in cause they gave me the wrong one in the first place.don't store your stuff here.

dustin schneckloth

4 years ago
rating 1.0
They have no security upstairs and lot of people's stuff stolen...

Scandinavian Heinz57

4 years ago
rating 1.0
Good luck getting a hold of the corporate number you gave me. The phone hangs up when asked to leave a message, and "Josh" is only in on Mondays. You would think that after being robbed many times, that cameras would be installed. Nope. More people are being set up to get robbed.And no one does anything about it. We continue to get lien fees and late charges on what garbage we have left. What about "hey we will do anything to fix what has happened?" Times are tough, and when we got robbed, everything we own was stolen -from family heirlooms to custom auto supplies to tools,etc. But hey, you better get that lien fee in- charged in under 30 days late. Sounds illegal and immoral to me.

Trisha chap

4 years ago
rating 1.0
Not very nice. No respect for people's belongings.

Mark Morgan

3 years ago
rating 1.0
If I could give less than 1 star I would but it makes me leave at least one star. I called today to pay my past due fees that I owed. Get them paid and asked to make sure the overlock was off and that I'd be able to gain access to my unit because their were things I needed to get out. Was assured that the locks would be off and that I'd be able to get access, get to the facility after the office closed and punch in my access code and am denied entry, says to "Call Management". I call the call center, explain my situation and am told that someone will call me shortly with an emergency access code so I can get in and if I don't hear back in a timely manner, call back and she can get me a code. Really? Why not give it to me now? So hang up and after 20 minutes of waiting I call back and explain to another person what is going on, she says hold on and let me talk to my supervisor. After 3 minutes on hold, I get hung up on. Call back yet again and explain to yet another CSR my situation, she tells me I just have to wait for the phone call to get a temporary access code. So here we are another 15 minutes later and still have yet to hear from anyone. This company is a joke and their customer service is even worse, getting told things by people and nothing is followed through with. I'm now down to 10 minutes left to access my unit to get things I absolutely need tonight and still haven't heard back yet Need more time then what they are leaving me to get what's needed. Look elsewhere for storage options, this place is not upkept well or at all and the customer service is next to non-existent!!! This facility is Sutro Street and managed by the Valley Road facility, so I'd stay away from that one also. Here it is an hour later, gate access is over and still no call!

Angelina Blare

3 years ago
rating 1.0
My things were ransacked and stolen while stored here, and I'm pretty positive it was an inside job. Full size dressers were stolen from my unit, I'm not sure how someone would've got those over a fullsize barbed wire topped fence. Over 3k of things were stolen, and the insurance policy covered about 2k. My college degrees, text books, dressers, etc were all stolen, as well as art my deceased mother bought for my home. DO NOT STORE YOUR THINGS HERE. The cameras supposedly were not covering that hall way, blah blah blah. Never heard a single thing about an investigation. This was in 2014.

Summer Woodcock

3 years ago
rating 1.0
It started out as a great experience with the $20 first month move in rate & a nice gentleman named Levi whom I was fortunate enough to get on the phone any time that I called, but quickly turned into a complete nightmare! A whole load of my life's belongings were stolen from the bay (including 10 canvas &/or framed art pieces, over 50 pairs of shoes, 2 huge totes of clothes, my personal filing box of very important documents, a few small furniture pieces & some irreplaceable memorabilia from a friend that had recently past away. Their camera system is very limited & insufficient & they close at 6pm, 7 days a week & not just the office, the whole place & without checking to see if anyone is still there! (Yes I was locked upstairs in a building for 3 freezing hours!) The staff is unprofessional & rude, with the exception of that gentleman Levi who was consistently great the whole time! I have since met numerous people who have rented from them in the past & I only heard horror stories, not a single good review!

Kevin Kennedy

3 years ago
rating 1.0
Stay very far away. This place is a joke this place is not secure my unit was broken into and several thousands of dollars of tools we're taking and they didn't see anybody on camera my wife's jewelry box was taken with my grandmother's jewelry in it they claim to have security and they claim to have cameras but they don't see anything someone walked up to my unit and cut my lock off they claim to walk the units everyday and check to see if everything is in order but if your locks cut they're not going to inform you it's your job to make sure that your belongings are secure and if it's sylheti that you pay for security for if you ask me I don't understand how they're still in business the staff members are extremely unprofessional rude they belittle you talk down to you cuss at you when they don't get what they want

VA Rice

2 years ago
rating 1.0
I see nothing has changed in regards to theft at A-American self storage....we were witness to huge theft over 12 years ago with this company. Stay away

Kpossible H

2 years ago
rating 1.0
Paid 2 months of rent ...went to pay my 3rd and my stuff was gone... no email..no call .. no text ..

Monica Hipkins

1 year ago
rating 1.0
My storage was robbed! Holes cut through the fence all over. Security is seriously lacking. Over priced

Jo anne Lagace

1 year ago
rating 1.0
Had this storage for 17 yrs due to a minor incidentwith a child they told me to vacate in 7 days .yhey could not provide me with copy of lease or was the paperwork signed by anyone. Spoke with District manager told me it could of been handled better that I could keep the unit but I would be the only one to go in the storage told him a little to late when storage was almost emptied. So it dosent matter of you are a good standing customer they do what they want I would not reccommend them like I hate in the past
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rating 4.5
7 Reviews
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Lauren K.

1 month ago
rating 5.0
Sarah is amazing. Very clean unit. Very responsive staff. The 10 x 20 fits so much stuff and being one story it's easier to get in and out of the complex...

Kelamy A.

1 year ago
rating 5.0
I 'll love how helpful the manager Blaine wa, he helped us figure out what size we needed and helped with the pricing. He explained every thing payment...

J W.

3 years ago
rating 5.0
We had to put our entire house in storage while waiting for our home in Reno to close escrow. I cannot say enough good things about the 2 employees that...
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