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StorageMart

3401 Broadway Street, Kansas City, MO, 64111

Office Hours Now Closed
  • MON - FRI9:30am - 6pm
  • SAT9:30am - 3:30pm
  • SUNClosed
Gate Hours Now Open
  • DailyOpen 24h

Storage Customer Reviews

Sandra

2 years ago
Run by genuinely great real down to earth people! You're experience here will be top notch.

Aaron Jordan

2 years ago
Shelley has been very helpful getting me setup with unit during chaotic time. The facility is clean and easy to unload with 2 entrances with carts right by door.

Danny Walker

2 years ago
Polite and security minded staff. While checking the premises they had discovered that I had improperly locked my unit and called me soon as my error was discovered.

Jocelyn Davidson

2 years ago
Fantastic experience. Shelly was more than helpful, very amiable and courteous. Facilities were clean and well-kept and the process was no hassle. Definitely a great choice.

John Quastler

2 years ago
I'd rented a unit previously at a close-by storage space and was disappointed. The staff at this unit was completely professional and friendly. I was shown a variety of locations in the complex and found the ideal space for us...easy access...clean...good hours...etc. Altogether a good choice for us. We recommend it. Looking forward to a trouble-free tenancy.

Steven Burge

2 years ago
GREAT PEOPLE TO WORK WITH!!!! When I went there to check on a storage unit their attitude their willingness to work with me is the reason that I went with them instead of another storage unit. They are a great bunch of people to work with. I recommend them highly over anybody else in the city of Kansas City.

Amanda Dye

2 years ago
Absolutely wonderful experience! I worked with Shelley and she was SO NICE! This Storage Mart is the best I've ever been to! Thank you, Shelley!

Craig Wilson

2 years ago
The young lady who helped me ROSE was so nice &explained everything the place was clean great lights but Rose was the best part of it she made rent a storage place not so depressing

Michele Burke

3 years ago
We are new to the area and needed to find a storage unit to accommodate our cross country move. StorageMart on Broadway Street was an ideal location with climate controlled units. Upon arrival, we were greeted by Shelley. She was very friendly, informative, and knowledgeable on the units and KC! She showed us around the very clean facility and even worked with us to ensure the unit fit our needs. We are new to StorageMart, but know we will be lifelong customers if we have a need for storage facilities with this type of quality! Thanks Shelley for all your help. We look forward to working with you in the future!

Roger Parks

2 years ago
A company who cares is the best way to describe StorageMart. Excellent customer service, and management who pays great attention to the details that matter. Highly recommended.

d

2 years ago
Great storage facility. Shelley is very helpful and easy to work with. Clean facility and good location.

Dharmesh Jagadish

2 years ago
Great place in a great neighborhood. Very friendly staff and manager

Brad Drotts

1 year ago
Great experience! Highly recommend for your storage needs,,,,,,Brad in KC

Gabrielle Rucker

2 years ago
It was a great experience. It was a clean location and they knew exactly what to do and had answers to all my questions. I would so recommend to other students and friends.

Matthew Hines

2 years ago
Went in to switch from my other storage cause a friend/coworker stores here and suggested I switch... I am so happy and grateful to them for getting me in so quick, with first month free, Shelley you are awesome... Thank you... Ryley and Matthew

Jeremy Hipsh

2 years ago
If I could give Shelley six stars, I would

Elizabeth Heavey

2 years ago
Shelly is super helpful and friendly. The facility is well lit, very clean, and has very easy access to all units. They make sure to keep your belongings protected and provide excellent service.

John's Floor Care, LLC Complete janitorial Servic

3 years ago
For the most part my experience with StorageMart has been good. There have been a few glitches with the computer, but the on site manager has always taken care of any issues. And taken care of them to my satisfaction. Therefore I would have to give them a good review. My name is John Tarantola, owner of John's Floor Care, LLC Thank you for your service.

Don Hickson

3 years ago
These guys took awesome care of us! What a great deal! Love it!

Michael Leon

2 years ago
This storage mart is EPIC to me !! The store manager , Shelly (I may have wrong name) was my savior and storage guru .. Nice, friendly and had answers to questions I wouldn't have known to ask !! Love how smooth she made it during a stressful time !!

Alexa Huston

3 years ago
Easy, affordable, and helpful. If you're looking for a place to store your stuff in midtown, this is it.

Jessica Sabata

1 year ago
Storage Mart was very convenient and friendly to rent from. The manager at the Broadway location, Shelley, was super awesome.

Chantelle Denett

2 years ago
StorageMart is very clean and we'll organized. Super user friendly. I had a lot of questions and wanted to see my choices, I ended up not renting and needing to get a unit a few months later. I again wanted to look at my options. The same young lady helped me both times, she remembered me from the time I had come in before and was just as willing to go over all of it with me again. It really is simple, I'm just ocd. SO. StorageMart services and storage great. Shelley the manager above 5 star, super fabulous. Thank you again Shelley for your time, courtesy, helpfulness and kindness.

Kevin Mackey

2 years ago
We had a great experience renting a storage unit here. Shelley made the entire transaction very smooth, going out of her way to ensure everything was easy for us. The unit we rented is easily reached and meets our needs well within budget. And the cookies were great!

Robin Cameron

2 years ago
Shelly, was very friendly and professional, as well as all the other employee's. The place is always spotless . It was so easy with the big dollys and garage doors, I was able to move a lot of stuff by myself. Thanks Storage Mart on Broadway. Robin Cameron

Nathaniel Weber

1 year ago
Shelly knocks it out of the park. Great job!

Legend Walker

1 year ago
Javier was AWESOME! Really pleasant to work with. Helped me get the best deal, and still managed to be friendly and funny! Thank you Javier!

Megan Mitchell

1 year ago
Great customer service. Shelly is an amazing manager. Once she saw we were renting a second unit, she immediately called with questions about the account. Very helpful! Recommend getting storage with them!

Tami OMeara

10 months ago
A very secure facility great service also.

james huffman

10 months ago
It's a great place to keep things you need long-term storage for and other things you need at odd times. Staff is awesome

Kendra Jefferson

8 months ago
Andrew was such an awesome guy; very friendly. He handled everything in less then 15m. I was able to look at the unit before I paid for it. They have cheap locks as well for you to put on your unit. I searched three other storage places and this was the best place for a great price.

Aaron Yancey

8 months ago
Andrew was very friendly and quick!!! 5 s

Dimitri Pink

5 months ago
I was really in a tight spot and the staff really worked fast to find me a fit at the right price and location. Andrew was attentive to my needs since, and I've had no problems after several months. Hands down the best customer service I've received at a storage facility. Maybe I can recruit him to work for me. Wink.

Samantha St. Julian

5 months ago
I was in a bind today - 5 boxes too heavy and stacked too high for me to manage - and I needed what was under those boxes!! The Manager, Andrew, passed by and CHEERFULLY (did I mention Cheerfully?) came to my aide. Yes, I felt like a damsel in distress, and then like a Goddess as the boxes were moved right out of my way!!!! It was a MIRACLE! Thank you Andrew!!!!

Brian Sullivan

4 months ago
The staff made the experience very easy. The location was clean and well-lit.

Summer Ali

3 months ago
Needed an affordable storage unit to store my furniture during my moving process, and storage mart hooked me up with a great deal! great service and clean units, would definitely recommend.

Brenda C

2 years ago
So far....this place and the people are great!! I find it clean and well maintained and managed. I just moved here today so I will change this if I notice any problems.

Chip Ingram

1 year ago
StorageMart experience has been very good. It is very clean, and I consider that an endorsement of being well run.

Luke Norman

1 year ago
1st month free! Friendly service, Good location & Standard rates

Steff Bolte

10 months ago
Staff is friendly and professional. The facility is clean and well lit.

Sandra Adams

2 months ago
The staff is friendly, however belongings became roach infested while stored in this facility. Also, when my daughter went back for the last load and to let the staff know we emptied and cleaned the unit. She handed them the lock when she told them we were done. When she had told me this, I told her the lock was paid for and belonged to us. So she went back the next day to retrieve it, and they refused to give it back. It's bad enough that the stuff came out infested with roaches (and I'm sure it costed me more to get rid of them). But I can't understand the staff not returning a lock that was mistakenly handed to them. It wasn't that much money, and I'll get over it. But I'll also share with others my experience there so they're aware of what to expect. EDIT*** I received a phone call from the Storagemart the incident took place in, and a solution was quickly reached. I would recommend them, though I would recommend taking appropriate measures to keep the bugs out. But that goes for any storage facility.

joe jancsics

3 years ago
We stopped in to price out storage units and happened to find everything we needed for our move! We ended up renting a small unit and the cleanliness is very impressive. This place is immaculate and the staff was great to work with, glad we found them, very reasonable pricing too! ***EDIT***: Lowered my review by 2 stars because they messed up our billing on the first invoice. The way they handled it was poor overall, from a service design perspective. Usually I don't write reviews this early, but they had a charity thing tied to review activity and practically begged for it, so for better or worse- here's the review updated after 30 days. We signed up for auto-billing on the first day and then I got a call a month later from a robot telling me our bill was never paid! Then I tried to call the store and got an answering machine. Finally, I looked online and noticed they stripped away our promotional rate, which increased the bill by 30%, a number I would never have agreed to. With all that said, my wife finally got a hold of them and they told her about employee turnover and computer glitches, none are good excuses for the customer experience failure. If next month isn't smooth I'll be cleaning out the unit.

Sandra Adams

2 months ago
The staff is friendly, however belongings became roach infested while stored in this facility. Also, when my daughter went back for the last load and to let the staff know we emptied and cleaned the unit. She handed them the lock when she told them we were done. When she had told me this, I told her the lock was paid for and belonged to us. So she went back the next day to retrieve it, and they refused to give it back. It's bad enough that the stuff came out infested with roaches (and I'm sure it costed me more to get rid of them). But I can't understand the staff not returning a lock that was mistakenly handed to them. It wasn't that much money, and I'll get over it. But I'll also share with others my experience there so they're aware of what to expect.

Jason Watters

2 years ago
DO NOT RENT !!!!! DO NOT RENT !!!! This place is full of risk related to crime and management is aware of this with no action. I rented a place for over six months and I was not notified of any criminal activity however my united was burglarized three times instead Storage Mart sent emails to the criminal asking them to stop. If anyone is interested I have been provided copies of these emails from Storage Mart. The first occasion, they told the criminal we observed some suspicious behavior that needs to stop. This was when the guilty party climbed into my unit from his unit after hours by propping open the doors and stole my computer that was used to steal my identity. The second occasion, was again after hours when the person entered the building after hours by again propping the door open. This time he entered with a known felon that is known to break into storage units and steal things. This time Storage Mart asked them to stop entering after hours and that they can no longer enter with this person who has a conviction. The third occasion, was when they propped the doors open after hours again. Cut off the lock to my unit and emptied everything. According to the video tape that Storage Mart is not able to provide the law enforcement this lasted 9 hours as they loaded everything in two moving trucks. Instead of notifying me that the unit has been emptied and lock cut off they sent the person an email asking why they moved things and if he was going to cancel his unit. He responded mind your own business if you know what is good for you. I was never informed and called the Storage Mart two days after my unit was empty and lock cut off to provide a new credit card and I was not asked why I need to extend or told my unit was empty. It seems the concern is more about asking the criminal to stop than to protect peoples possessions and doing what they get paid for. I paid for three months after my unit had been burglarized and I had no idea as I was not informed. The police have told me there are several other victims of crime via Storage Mart. When pursuing this with Storage Mart I was told We are as much a victim as you. DO NOT RENT !!! DO NOT RENT FROM ANY STORAGE MART !!!!

Eric Rovenstine

1 year ago
WAY TOO EXPENSIVE AT THIS LOCATION

Gabriele Johnson

1 year ago
My experience with storage mart was horrible I paid 300 a month to this storage and while I was out of town all the items I had in this supposed to be "climate controlled facility" got wet from a sprinkler up about all my things on one side side of the storage got molded so I lost cloths TV's couches and 2 beds bad experience wish I could leave them 0 stars.

Mercedes Baker

11 months ago
Rude staff kept me on hold for an hour

Lauren Jilek

10 months ago
Not excited about my experience. Received first month free rent, got in pretty easily. Then the issues began. Had to call and question my first month's invoice after he misquoted my price, then again the second month after being set up on auto-draft, he supposedly "tried to run my card 3x" then charged me a fee - without every calling to notify me of this issue and the inability to charge that card after I had received a new card to activate. I am out after two months. Find somewhere else. Sooooo unorganized.
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Amanda D.

2 years ago
Such a wonderful experience! They have great specials and the customer service is exceptional!!!! Thank you Shelley for being so wonderful and nice!!!!!

Yembur A.

3 years ago
I had an excellent experience storing my furniture here. The storage units are very well secured, air conditioned and for the most part the employees are...

Charley B.

3 years ago
I thought I would write a quick little update. In my first review I noted how I was disappointed when my credit card expired and I was charged a late fee...
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Storage Facility Amenities7 Amenities

  • 24 Hour Access
  • 24 Hour Cameras
  • Boxes & Supplies
  • Climate Control
  • Drive-up Access
  • Online Bill Pay
  • RV, Car, Boat