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StorageMart

2445 Crain Hwy, Waldorf, MD 20601

Office Hours
MON - FRI9:30am - 6pm SAT9:30am - 4pm SUNClosed
Gate Hours
Daily6am - 10pm
Google Reviews
rating 4.5
Write a Review

Trina Philyaw

5 years ago
rating 5.0
This is my second time using this facility. Both times were great. The customer service, knowledge of the business and willingness to help were outstanding. Jay and Menchie were excellent, professional and considerate to me as a customer. I appreciate it when you go into an establishment and receive good service. I thank them both and would gladly recommend this facility to everyone.

David Lartey

5 years ago
rating 5.0
This location has been awesome. My belongings has been stored here for 3 yrs with no problems. Great customer service.

Moshe Helfman

5 years ago
rating 5.0
Great facility:clean, modern, secure, accessable, lots of options to meet needs. Expert staff: courtesy, efficient, consultative, professional.

Tony L.

5 years ago
rating 5.0
I have been using this place for years. It is very clean and the staff is great. It's hard to find a storage area like this.

Denny Oladipupo

5 years ago
rating 5.0
Came in today gotta stores you done the same mee Jay he was great I would recommend

Tangela Tompkins

5 years ago
rating 5.0
Quick and easy process, great customer service. Affordable as well is always a plus.

Brian Judd

4 years ago
rating 5.0
Very professional , clean and exceptionally polite, thank you

Nicholas Atchison

6 years ago
rating 5.0
It was AWESOME!!!

Warren P

5 years ago
rating 5.0
Menchie was awesome. She and her staff were always helpful. Will use facility again in the future

christopher white

5 years ago
rating 5.0
I love the location and security

CeCi Champion

5 years ago
rating 5.0
The staff assistance and customer service is Execellent. I will refer my family and friends to this location.

Denise King

5 years ago
rating 5.0
I love Jay! Knowledgeable, professional, courteous, and efficient.

Dr. Laura Reid

4 years ago
rating 5.0
It's clean, safe, and friendly, helpful and efficient staff.

Michael Pearson

4 years ago
rating 5.0
I needed a storage space because I was moving from Virginia to move in with my lady. Since I didn't want to bombard her space with all of my belongings, I figured I would get a storage space and slowly and methodically move my things in. I went to a couple of big name storage facilities, they were expensive and did not provide a large enough space for the money they charged. I went to StorageMart. Mr. Jay was professional, friendly and actually provided knowledgeable information that was certainly instrumental in helping me decide whether or not i would patronize StorageMart. Jay knew his job and offered me more than one option concerning the size of the unit and the length of time I would need it. I would recommend StorageMart for a few reasons. Mainly because of the cleanliness, the prices, the proximity to my new home, but most of all Jay. In my book customer service still matters, and it appears that no one knows this more than the "Big Guy" Jay. Thanks for all of your help.

Bisou32

4 years ago
rating 5.0
Excellent customer service. The store manager Menchie went out of her way to accommodate me... whereas EZ storage was not. I would definitely recommend this facility.

tiara collins

4 years ago
rating 5.0
They are a little expensive but they do have a lot of big deals and the facility is always neat and clean and well maintained. Menchie was a great help and was great to work with made the transaction easy. I didn't feel like I was losing my stuff. The facility is a 24/7 access. I LOVE THIS !

Meiji Tokugawa

5 years ago
rating 5.0
Perfect place to store stuff. All secured with its gated facilities, on top of that, the buildings themselves have their own pass codes. It's well-ventilated and very clean. The staff, particularly, Menchie Gallo, is very accommodating. She makes sure clients' needs are well attended to. She also has extended help once when I accidentally locked my keys inside the unit. Price is a little pricey compared t other storage facilities in the area, but, the comfort and security of belongings there make the rental all pay off.

bianca allen

3 years ago
rating 5.0
I am simply delighted with StorageMart. The staff went out of their way to accommodate my move in, and waited for me when I called to say I had been stuck in traffic, even though it was almost closing time for the office... now that's excellent customer service ! I also like the convenience and safety of being able to drive your vehicle inside of the facility to load and unload in an enclosed space near the elevator, out of the elements so you don't get rained on or freeze in the moving process, and since you are closed in from the outdoors, no one can walk up on you out of nowhere ! Its a triple A plus that you have 24 hour access to your storage units, and I was able to get my moving done in a fraction of the time than it would have taken if I had to have abided by most storage facilities customer business hours... YAY STORAGEMART !!!

Linda Butters

3 years ago
rating 5.0
Easy process, detailed info, first month free, enjoyable experience.

Njeri Clark

2 years ago
rating 5.0
Easy transaction and professional staff. The facility is nice and clean as well.

Joe Gronau

2 years ago
rating 5.0
This place has the best prices around. Easy move out process. Secure gated area.

Ursula Williams

2 years ago
rating 5.0
I was referred to Storage Mart by a friend and boy am i glad.The customer service is top-notch. I did a hold on a unit online and got a call from Menchie a few hours later as a follow-up. I was able to swing by to check the lace out. Not only is the faciity pristine lol, but the customer service i received was outstanding.The mgr Eugene informed us as well indulged our craziness. We got a tour to our unit all the details of gaining access etc..Im really happy to leave things near and dear to me here. Thanx Storage Mart Waldorf u guys rock!!!

Brandon Sullivan

2 years ago
rating 5.0
Great customer service!

Cathy Waple

2 years ago
rating 5.0
Just taking a moment to write a review for the StorageMart located in Waldorf, Maryland. I was not only impressed with the cleanliness of this facility from the outside, but also on the inside as well. This storage company was well organized, and well stocked to meet all of my storage needs in order for me to move, and store my personal property at. I met with the StorageMart Manager Eugene on 05/08/19. My customer service experience with Eugene was also a very positive one. Eugene was very knowledgeable about StorageMart in his ability to answer all of my questions about pricing, the sizes of storage units, and how the rental process in renting and billing of a storage unit occurs at StorageMart. He was very professional, and pleasant to work with. He also took pride in his store when I complemented him in the cleanliness of the inside and outside of his facility. I would definitely recommend this storage company to others when shopping for a storage company to store their personal property at. I know I will be bringing my business to this location in the near future. Thank you Kate Waple 8

Darius

2 years ago
rating 5.0
The storage is really nice. I will say that after 5 or 6 months the price went up though. But other than that I have no complaints.

sherry wolford

1 year ago
rating 5.0
The staff at the Waldorf, MD Storage Mart facility were very helpful and professional they answered all my questions quickly and showed me how to get in/out of the storage facility. The storage unit is clean.

Stephanie Toye

1 year ago
rating 5.0
Excellent customer service. Menchie was awesome!

Trigga 1622

1 year ago
rating 5.0
I had the best Customer Service experience with Jenny! She totally rocks!

Diamante Parrish

1 year ago
rating 5.0
Na-Chelle was very nice and easy to work with.

Luxe Beauty Supply

1 year ago
rating 5.0
Luxe Beauty Supply has been storing here for years and trust when we tell you Storage Mart is the BEST. The cleanliness, jumbo size units and excellent service provided by Menchie makes this our go to place to store.

Sanchez Home Improvement

1 year ago
rating 5.0
Great customer service!

Honey Chanel

1 year ago
rating 5.0
I would recommend StorageMart to EVERYONE!!! For the last couple years I've been using them and its the best customer service!!! I fell on hard times and didn't know how i was gonna pay... The conversation that i had with the young man At the desk was very enlightening. He was friendly and very compassionate. I truly appreciate the service that StorageMart provides. The moment is bittersweet... Although I don't need this service any longer, I wish that every business applies the same morals and compassion to their policies that StorageMart does.

Chung Nguyen

1 year ago
rating 5.0
I would like to thank you so much for the wonderful service I have received early this morning. With the support from Ms. Menchie and Mr. Abner my stuffs are moved to an unit so fast and easy. I also would appreciate to Mr. Eugine who is so friendly and professional whenever I need help. I am so glad for having StorageMart, I would agree: Yes, to five stars. Chung Nguyen

Kenisha Harvey-Strange

11 months ago
rating 5.0
The staff is super friendly. I have no issues with reservations, moving my things in.

Kim T

11 months ago
rating 5.0
Nice place I wish they would lower their rate a little but overall a great company

Lisa Garm

9 months ago
rating 5.0
Good evening all, I had a chance to meet the new manager on Friday, he is much nicer. I asked about menchie and he said she was off. Anyway, I just want to let you guys know this is a great location and this new manager speak with great respect when he is addressing customers. Kudos to storage mart.

Greta Campbell

9 months ago
rating 5.0
I've been a longtime customer of StorageMart in Waldorf, Md. The staff is always knowledgeable, helpful, and friendly, and the building is always clean. Menchie, is always my go to person. She's wonderful to work with, and always displays a cheerful attitude when working with customers. Thanks StorageMart for taking care of all of my storage needs!!!!!!!!! :)

Tyrone Kohlheim

9 months ago
rating 5.0
This has been pleasurable speaking with Deloris the morning.

Vanessa James

7 months ago
rating 5.0
The store manager Mr. Abner made the process effortless. I'm going through a life change (stressful time) and its was refreshing to come across genuinely nice people at the front desk (I forgot the other representative's name). AWESOME TEAM, THANKS AGAIN!!!

Vanessa James

7 months ago
rating 5.0
The store manager Mr. Abner made the process effortless. I'm going through a life change (stressful time) and its was refreshing to come across genuinely nice people at the front desk (I forgot the other representative's name). AWESOME TEAM, THANKS AGAIN!!!

C. Johnson

7 months ago
rating 5.0
So far, always a pleasure to work with the staff of this business. They have been so helpful during these trying times. I appreciate you all. Thank you.

Ty Strokes

2 months ago
rating 5.0
This facility was well managed and well attended to. The staff was friend, Fast and courteous and took very good Covid protocol measure and still maid the things great. I was in and out with everything explained within approximately 10 minutes. SBG

Ernest Watford

2 months ago
rating 5.0
Munchie was very welcoming and helpful. She had great customer service.

Dunlap Property

1 month ago
rating 5.0
This place is very clean and the people at the front desk are very polite and professional. I love the convenience of being able to park my car in the garage while I am in my storage unit. I highly recommend this place for storage needs.

Dionne Jones

1 month ago
rating 5.0
Menchie gave excellent customer service. I truly appreciate how she provided last minute accommodations for me. I recommend this facility for all your storage needs.

Cathy Glover

1 month ago
rating 5.0
I have used Storage Mart for a few years and it is always clean and the customer service is great. Always helpful, professional and friendly.

Britni Bled

1 month ago
rating 5.0
Great place to store your items, menchie and the new manager is always good. Great customer service kudos

Brenda Myles

4 weeks ago
rating 5.0
The Store Manager, Abner was very professional and patient with me. I originally asked for a 10 x 20 unit but decided to go with a 10 x 15 unit. He adjusted the purchase order for me, I will recommend this storage facility to my friends and family. The world needs more people like Mr, Abner in the customer service department.

cortlin davidson

6 years ago
rating 4.0
Just rented a storage unit and the service person Menchie Espiritu was so helpful. She explained everything and made sure I understood how to determine the unit that met my needs. I had gone to Uhaul prior to stopping by Storage Mart and the difference in service was like night and day. I signed up on the spot because of Ms. Espiritu - great job!

Lyndon Watson

2 years ago
rating 4.0
I got a great deal on a storage unit for some extra things that I had laying around the house. One thing to keep in mind is there is insurance fee on top of the monthly fee for the unit.

Andrea Y

1 year ago
rating 4.0
Nice and helpful staff. Clean premises with easy access and hours of accessibility. I rented a climate-controlled unit and it had a great special price.

Andrea Y

1 year ago
rating 4.0
Nice and helpful staff. Clean premises with easy access and hours of accessibility. I rented a climate-controlled unit and it had a great special price.

Kevin Orie

1 year ago
rating 4.0
This place has only one fault. The exit keypad has a unnecessary third poll that has damaged many cars by the amount of paint left on the third poll. Outside of this, the customer service was excellent and the facility is immaculate.

Lyndon Watson

2 years ago
rating 4.0
I got a great deal on a storage unit for some extra things that I had laying around the house. One thing to keep in mind is there is insurance fee on top of the monthly fee for the unit.

Nina F

1 week ago
rating 4.0
Had storage unit for years. Easy to get to any time you want or need. Staff is always friendly and helpful. I love the security gates after hours, but still be aware of your surroundings at all times. Units are clean, and climate controlled. Prices are expensive, but are competitive with others.

Scott S

5 years ago
rating 3.0
Overall, I like the unit, place, and process but I was misled on the price. The price I clicked on online was not the price I was able to rent it at and the employee was unable to honor it although I had screenshots. I think it was a website error and not the employees fault but it's very frustrating to book it for $121.99 and have to pay $136.99. Also the employee explained how they are changing the prices to match competitors but I found it to be more expensive than all the others in the area (although this was in newer). The unit is clean and seems like it will be a good experience but be ware of the price on the website not matching what you will pay.

Mercedes Brockman

3 years ago
rating 3.0
I had a great experience as far as customer service and the facility is well kept. The down side would be the false advertisement that's on their website stating that the first months rent is free with no details included. Once I arrived to move in I was told that the first month rent free was only for particular storage units. After all said and done I still had to pay for my first month and my second month will be free...needless to say it was something small yet another headache and more money spent on top of moving! Their dollys are very small so it makes it difficult to move large pieces of furniture. They also have a refer a friend benefit where you and a friend that is currently moved in can receive $50 off of your storage rent, and my friend received their $50 off again with no details as far as what's acceptable and what's not but I was told that since I'm getting my month free it's not valid for me to get $50 off as well! I had no time to fuss so I let it go! And will be pursing it further! I should be allowed to received all necessary promotions as shown!

Jeanetta Howard

3 years ago
rating 2.0
Wonderful facility. Customer service is great, facility is clean, garage parking to load/unload items. Prices started out reasonable but after a year i was paying almost double...:-(

Yildiz Yilmaz

2 years ago
rating 1.0
This place is disgusting. Actually all of the Storage Mart places likes this. No customer service. They are rude especially Eugene. Also another person works there as well and shes bad as he is. All day they sitting around their butts, the property looks unclean. Disregard this place at all cost. EZ storage is better. Their customer service is tops it. The company headquarters needs to supervise them closely. They are kind of left alone and they act like they dont need to respond to anyone.

Fatyma Cantarero

1 year ago
rating 1.0
I never left your things in this place, I never imagined that this place was so bad, you uploaded your things without permission, I was in another state for medical emergency, they never accepted a payment with a credit card, they wanted me to go to the office for me it was Impossible to introduce myself. I was in California for reasons of my family's health, I return to Maryland and I want to get my things out of my unit and they tell me that they are already auctioned, it is not fair because they never notified me that this would happen when they never wanted to accept payment with a card, Never leave your things in this place, auctioned all my valuables.
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rating 5.0
7 Reviews
Write a Review

Ty S.

2 months ago
rating 5.0
This facility was well managed and well attended to. The staff was friend, Fast and courteous and took very good Covid protocol measure and still maid the...

Vanessa C.

1 year ago
rating 5.0
I haven't had any problems with StorageMart. This is my first time having a storage unit and they made everything so easy. I call them every month to make...

Samantha D.

1 year ago
rating 5.0
Love that this place has a pull through garage for brining a moving truck right in. It allowed for easy unloading with access to the elevator. So far I...
See all Reviews
  • 24 Hour Access Upon Approval
  • 24 Hour Cameras
  • Boxes & Supplies
  • Bright LED Lights
  • Carts & Dollies
  • Climate Control
  • Delivery Acceptance
  • Drive-up Access
  • Exterior LED Lighting
  • Gated Entry
  • Indoor Vehicle Storage
  • Interior Hallway
  • Online Bill Pay
  • Online Rental
  • RV, Car, Boat
  • Rental by Phone
  • Roll Up Doors