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Store It

3551 Washington Boulevard, Lansdowne, MD 21227

Office Hours
MON - FRI9am - 6pm SAT, SUN9am - 5pm
Gate Hours
Daily6am - 10pm
Google Reviews
rating 4.5
Write a Review

Khareem Bruce

4 years ago
rating 5.0
Very friendly, and helpful staff I would recommend them to friends and use them again.

Experiencia Social

5 years ago
rating 5.0
I don't understand the bad reviews here. My company deals with many different storage units around the area and this one is clean, secure and the staff is friendly and professional. Far better experience than any ExtraSpace or Public Storage facility!

A Google User

9 years ago
rating 5.0
Store It is a beautiful, new facility. It is well managed and has great pricing. Would definitely rent from them again!

Tara B

4 years ago
rating 5.0
Clean, accessible & affordable

Sybil Bush

8 years ago
rating 5.0
I love this place! The staff is excellent and so is the facility! I have never seen bugs in my stuff, its always clean and smelling good. Their security cameras make me feel that my stuff is secure! This is a great place!

Elaine Doyle

3 years ago
rating 5.0
Great place. Very clean. Awesome staff. The ladies that work in the office are amazing. I am glad that I chose them over other locations

Cindy Dunn

3 years ago
rating 5.0
Neat, clean and indoors. Reasonable prices.

Gina D.

3 years ago
rating 5.0
Nice and clean facility is what I like about this place.

Tyrita Tynes

3 years ago
rating 5.0
I would like to thank the two young ladies Ms. Kim and Ms.Tanesha for their excellent service. They were so polite and informative in helping me with my unexpected transition. I would recommend Store It to my friends and family. Thanks again for the great service.

John Morris

3 years ago
rating 5.0
My company has rented a unit at Store It Lansdowne since 2015. We have always found the office managers to be professional, helpful and friendly. The storage unit facilities are clean and well maintained. It has been a pleasant experience doing business with Store-It.

Ruth Underwood

3 years ago
rating 5.0
Absolutely a great experience and such friendly staff. Always ready to help.

DaShawna Roary

2 years ago
rating 5.0
This was an amazing experience. Kim, Denise, and Lyneisha were very helpful and very informative. I would recommend this property to anyone. Kim is the best!

Kendra Gary

2 years ago
rating 5.0
Had the best experience with the manager. She walked us to a few diff units and helped me get one that met all of my needs. The facility is clean easily accessible and has wonderful access hours as well as a bathroom which at 9 months pregnant is a big deal. If you are looking for storage dont hesitate to stop in. I had the easiest experience .. Thank you guys for helping us!

Eric powell

2 years ago
rating 5.0
Lyneisha and kim was really wondering and polite with there service. I will continue to stay with store for along time to come. You have a awesome workers!!! Will recommend family and friends to use store it

Dwayne Holley

2 years ago
rating 5.0
I really appreciate your help with closing out my account. Kim thank you for your empathy and understanding.

Hannah Young

2 years ago
rating 5.0
Have only had great experiences with Store-It and their staff. Special thanks to Denise for going above and beyond to get my keys when I dropped them down the elevator shaft. Im sure it was the last thing she wanted to be doing, but she was so generous and was nothing but smiles the whole time. Im so grateful!

Gwen Knight

2 years ago
rating 5.0
All the ladies at this facility is amazing. They know their brand inside and out that makes my visits easier each time I come here. Ive never experienced such great customer service . Thank you ladies keep up the good work

Nicole Henn

2 years ago
rating 5.0
Have stored stuff a few times here and I love it. Clean, climate controlled, gated, safe and affordable...

Alexandra Giffin

2 years ago
rating 5.0
Store-It (& Kim) were amazing! They gave GREAT customer service, as we did an event and were from out of town - they helped in so many ways! Thank you again!!! :)

Marteen Terreforte

2 years ago
rating 5.0
I am in the process of relocating from one state to an other. I was told about Store-it from a family member. The store was very clean and had a professional appearance about it. The staff was very helpful and welcoming. I was assisted by the stores general manager from the beginning until I was completely checked in and storing my personal property into my storage space. I would definitely recommend storing your items here.

wende harvey

2 years ago
rating 5.0
Kim Council was great answering questions and explaining the entire process making the decision to choose this location an easier one.

MDominique Chang

2 years ago
rating 5.0
All 3 women ive encountered are always friendly, helpful and professional!

Rebecca Hopson

2 years ago
rating 5.0
Kim was extremely helpful in many ways. She helped me find the best unit for my situation and even helped me save money too !! The storage unit it very clean and I have no fears for my items. Kim was thorough in her explanation for the paperwork, how the process worked for the access code station, elevators, loading dock, etc. Id definitely recommend this place for anyone looking to store their belongings !

Melissa Palmer

2 years ago
rating 5.0
The store manager Kim has excellent customer service and was very helpful. Highly recommend.

Leighann Kimble

2 years ago
rating 5.0
I recently relocated from Baltimore to Santiago, Chile and needed a storage option for the things I was not able to bring along. Store-It was great at informing me of my options and I felt peace of mind regarding the security at the facility. It is very clean and easy to access, which took some of the hassle out of my move. I was also able to set up recurring payments for the unit, which was super helpful! I definitely recommend!

Eddie Veoh

2 years ago
rating 5.0
I could not have been happier with my experience at Store-It. The facility was safe and clean. The employees were always friendly and helpful. If I need a storage unit again, I will go back there.

Terrance Baker

2 years ago
rating 5.0
Awesome staff.Always helpful.Beautiful safe clean facility.I highly recommend this facility and staff to anyone needing storage space for your personal or professional valuable items.

Azucena Noriega

1 year ago
rating 5.0
Dennis was an excellent helper al the time she try to make everything easy and fast for us. The stores in general were clean neat and very secure

Val V

1 year ago
rating 5.0
I would have to say the staff here is very professional and considerate. I would highly recommend this place. The 3 staff members I have had encounter with Lyneisha, Kim and Denise all 3 were very friendly and professional. I can't thank them enough for the customer service they gave during an already stressful situations .

Fenneki Me

1 year ago
rating 5.0
I would like to thank Kim and Lyneisha for helping me out with my unit today. Their service was caring, professional, and fast. I would recommend this location for your storage needs. 5 Star!

Theresa Sharp

1 year ago
rating 5.0
Great people serving u. Also extremely helpful.

Angie House

1 year ago
rating 5.0
I love the way they great you with a smile. Never had a issue and love the location.

nichole Council

1 year ago
rating 5.0
I would like to say I love the store it team!! Most of all the manager Kim Council! She was so attentive, dependable, and helpful. You can really tell she loves to keep her customers happy. I would recommend any and everyone to store there. Im a very clean person and the facilities are SO CLEAN. Thank you store it for your hospitality !

Erika

1 year ago
rating 5.0
Denise, Lyneisha and Kim are amazing!! Kim was so helpful when renting me a unit a few months back!! They are all so friendly and helpful and I will always come back to this location when I need a storage unit!!

Greg Reisz

1 year ago
rating 5.0
The staff and management are very pleasant and kind to me regarding my storage unit that I have had for the past 6 months. I am not really happy that the rent will go up at the end of my 1st year at Store-It if I am still there. Happy Holidays

Thomas Fitzsimmons

1 year ago
rating 5.0
i have been renting space from Store-It for some time. theyve been through some changes in management over the past 12-18 months. I think the changes have improved the customer service.

William Condron

1 year ago
rating 5.0
Kim was very nice. She helped me sign up for autopay. Very great storage unit with close access to the beltway.

Mark Greenfield

1 year ago
rating 5.0
The first thing I liked about store it is how professional kind courteous and helpful your employees are lyneisha Kim and Denise they're great the entire building is safe secure and very clean I would recommend store it to anyone I myself have been in renting there for several years and have been very happy okay

Courtney Stringfield

1 year ago
rating 5.0
Kim got me in and out with a bigger unit for under the price I was originally quoted. Moving is stressful enough but she made sure everything was quick and painless. Definitely would recommend to a friend or family member.

Kerri Kaminoski

11 months ago
rating 5.0
Very friendly and helpful. Would highly recommend this place to anyone looking for storage!

Tom Culp

11 months ago
rating 5.0
Wow! What an easy transition. Thank you Lyneisha!

Theresa Schultz

10 months ago
rating 5.0
Super friendly service, very clean, just a nice overall atmosphere.

ken klinedinst

10 months ago
rating 5.0
The manager was very nice and polite and helpful and just a pleasure to talk with.

Milton Taylor

8 months ago
rating 5.0
Have had 3 storage units at store-it for several years. Excellent facility courteous, helpful and knowledgeable staff. No regrets. Lockers are clean, climate controlled and security is top notch. Highly recommend.

vchai yaj

8 months ago
rating 5.0
Lyneisha and Kim were very professional and friendly. They got me set up with a storage unit quickly.

Anthony

5 months ago
rating 5.0
Denise is the kindest and most thoroughgoing staff member. I appreciate everything shes done to make my rental easy and simple.

Shannon Dumas

3 months ago
rating 5.0
the Landsdown staff and fellow Store-It users made my experience there a GREAT ONE! It was also a very clean facility. I felt my belonging were safe and in good hands there.

Christina Allen

2 months ago
rating 5.0
The process of renting the unit was super easy, the place is clean and Denise is so sweet and extremely helpful!

Samantha Ardinger

1 month ago
rating 5.0
Absolutely amazing staff! They were very accommodating during the booking process. Affordable, clean, and easily accessible to my unit. I highly recommend this place to anyone needing a storage unit.

Dennis Chambers

1 month ago
rating 5.0
Very clean, for myself location is great, And the lady at the front Office was very helpful.

Trinity Bogier

3 years ago
rating 4.0
The staff at Store-it are Awesome!!! Lyneisha, Kim and Denise are very proactive in their approach to mishaps. I paid my storage fees before the due date and the system didn't applied it to the future month. Each staff member played a role in correcting the mishap with 24 hours. They greet you with professionalism each time I call or visit the location. Much appreciation to the Washington Blvd Store-it crew!

Chris Shockey

2 years ago
rating 4.0
Best storage space I've ever had. Neat and clean with helpful employees in the office. Climate controlled. Only downside is the limited number of unloading bays (only three).

PATRICK CURLEY

4 years ago
rating 3.0
Nice sometimes hard to get in touch with staff on location.

The Greek Physik

1 year ago
rating 3.0
Gotta love the elementary school board on the wall with the three stooges names. Well two.. Kim is the only one who can actually communicate with ppl. Shes a sweetheart and a pro at her job.

Barbara T.

3 years ago
rating 2.0
Watch your billing CAREFULLY! I was overcharged in October and immediately notified the staff, escalated to senior management after no refund was received. Finally had to get MD Attorney Generals office to intervene. Their contract includes a fee if youre even ONE day late, yet they first stole the money from my account THEN refused to give it back. The gall. Too much trouble! Plan to shut it down by February. Never again. Facility has leaks too, puddles on the 2nd floor.

millzgg. babyutityiii56mgo

4 years ago
rating 1.0
This place is terrible one person tell you one thing and you call back when its time and you will be told somthing totally different. This my first every have to use one of these places and i will never do it again.

Andria Cole

4 years ago
rating 1.0
Online customer service is poor. They are pleasant enough in person, but whoever handles the emails is unprofessional and condescending. Should I need a storage facility in the future, this won't be it.

Eddie Watkins II

5 years ago
rating 1.0
Poor customer service !

Executive Chef Angel El

3 years ago
rating 1.0
Horrible. I was at this storage place for 4 years while away at school. Nothing but problem after problem after problem. Accidental lock broken off. Stolen items. Taking extreme amounts of money from my account. And they seem to take pleasure in it. Just horrible.

Imonyou Slick

1 year ago
rating 1.0
Tenants be aware of Lyneisha. If she ever gaines access to your unit she will tell everybody what's in it which is fine because that's invasion of privacy and a law suit waiting to happen. Reality is if you already nasty to look at the least you can do is be a professional.

Imonyou Slick

1 year ago
rating 1.0
Tenants be aware of Lyneisha. If she ever gaines access to your unit she will tell everybody what's in it which is fine because that's invasion of privacy and a law suit waiting to happen. Reality is if you already nasty to look at the least you can do is be a professional.

Aubrey Robinson

1 week ago
rating 1.0
i had called about a week prior to the day i signed my agreement to ask a few questions. i had talked to kim and she had answered all of my questions then. i decided to call back to go ahead and sign the lease instead of doing it online since i had previously spoken with someone at the store. however, after my experience i should have done it online. i feel as though i was taken advantage of and not explained everything. she went through the normal stuff of opening an account, asking for my information, sending me the agreement. i had asked about the lock type as i know most storage units require a certain type. i was told that the storage facility provides me one unless i chose to use a different type. i told her no the standard one you guys provide is fine. she never went over cost or that it was something i was purchasing. i have my own lock from my last storage unit. if i had known this wasn't something just provided, i wouldn't have purchased this. when she gave me the total for the new unit, the total was about $59. i understand there are fees when signing a new lease so i didn't ask what this included. it wasn't until i got the receipt that i saw i had been charged for the lock and an insurance that hadn't been discussed with me at all. i asked her about the insurance once i received the receipt asking if this is something that's billed on a monthly basis and she said yes. that i also had the option of adding more coverage. i also asked about any additional taxes and fees billed monthly and she said that there weren't any. i decided to go online and go through the process of signing a new lease to see the insurance clause as well as for the lock and additional taxes. on the website there is an option to provide your own insurance. if this had been discussed with me, i would have told her that i already pay for insurance through usaa that covers my property in a storage unit up to $100,000. after getting off the phone with kim, i called usaa to confirm this. i then emailed kim asking if the insurance could be removed as i already pay for insurance and she responded stating i needed to send a declarations page. i called back to usaa to obtain this and sent it over to her. i have not received a response that the insurance was removed and am afraid now that because it has been 3 days, i am going to be stuck with the payment for the insurance of my first month when it hadn't even been discussed until i i had already provided payment. on top of all of this, my name on the lease is spelled completely wrong even though my driver's license was provided. if i ever have any issues and am unable to access my unit or account due to that, that is a huge issue. i feel as though the process was sloppy and i was taken advantage of by not being at the location to see what was being placed on the agreement and bos prior to paying and signing. i would like a refund for the insurance as well as the lock. this type of non disclosure is very unprofessional and will probably be taking my business elsewhere after this month is up and just eat the $25 administration fee.
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rating 2.5
6 Reviews
Write a Review

Terry M.

9 years ago
rating 4.0
This is my local storage place until I get settled. I was very impressed with the people I spoke with on the phone and the overall general...

Barbara T.

3 years ago
rating 2.0
The facility is clean, the billing is fraudulent. I was told one amount for storage and when the October bill came it was almost $100 more than I was...

Steph A.

3 years ago
rating 1.0
This place is the worse. I'm just renting a u-haul from here because this is the only place that had one left the size I need and the lady that works here...
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  • 24 Hour Access Upon Approval
  • 24 Hour Cameras
  • Boxes & Supplies
  • Climate Control
  • Online Bill Pay