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StorageMart

4852 Ihles Rd, Lake Charles, LA 70605

Google Reviews
rating 4.5
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kalani Nishimura

3 years ago
rating 5.0
Arrived here late cause of the long hours I worked and arrived here at 625 pm and tom was so helpful and stayed open late to help me ge5 my climate control storage and went out of his way thanks for going the extra mile and helping me specially since you close at 6 ...such great storage place too nice air condition storage not like the other places I looked at there where hot inside and smelly .......thanks Tom !!!

Tiffany Olivarez

3 years ago
rating 5.0
Pricey but good service. Kind employees.

Jeff Guidry

5 years ago
rating 5.0
Friendly folks up front each and everytime I paid my storage fees. The price you pay for a secure, air conditioned unit is worth it. You also have a chance to get a free months free for paying on time. I've been here for several years and now that i have a home, I no longer need the space. Thank you !

Becca Tudor

3 years ago
rating 5.0

Daniel Nunez

3 years ago
rating 5.0

Vincent Williams

3 years ago
rating 5.0

Amanda Marshall

3 years ago
rating 5.0

Wilson Williams

3 years ago
rating 5.0

Debbie Veillon

3 years ago
rating 5.0
I have spoken to 3 different people at different times about renting a unit. They were all beyond helpful & acted like I was the only person around. Thank you for your wonderful customer service! I will definately be doing business with you.

RYAN CODDINGTON

2 years ago
rating 5.0
Great staff! Clean,secure,Newer facility. Very happy all around!!! Thank you guys for everything!!!

Diana Morales

2 years ago
rating 5.0
Friendly, professional staff. Very willing to explain the procedures for us. They got us set up and ready to move in, over the phone. Couldn't be more pleased with the service.

Diana Morales

2 years ago
rating 5.0
Friendly, professional staff. Very willing to explain the procedures for us. They got us set up and ready to move in, over the phone. Couldn't be more pleased with the service.

Elizabeth Ashley Petty

2 years ago
rating 5.0
Super friendly and helpful! Guided our friends in to help with the move as well as very accommodating to my needs.

Marilyn Pittman

1 year ago
rating 5.0
Facility is clean, Elizabeth and Tom were always so accommodating, definitely makes you want to just stop by and say Hi in passing. Would definitely use again if I need to store things.

Amonte Devine

1 year ago
rating 5.0
Dennis assisted me with setting up my storage. He was extremely helpful and knowledgeable. I would definitely use this facility again if necessary.

Sheryl Cooke

1 year ago
rating 5.0
Great experience, The office was not open when we got there, Elizabeth was still there dealing with some thing. Explained that she had already closed but would do whatever she could help and she did. My daughters stressful situation was turned into a wonderful time. My daughter left feeling blessed

Gloria Craig

1 year ago
rating 5.0
They were nice and helpful clean units

Brent Williams

1 year ago
rating 5.0
Great customer service and great deals overall... I recommend to all who are looking for storage space. My associates name was Thomas and he gave us the best service ever!!!!

Amonte Devine

1 year ago
rating 5.0
Dennis assisted me with setting up my storage. He was extremely helpful and knowledgeable. I would definitely use this facility again if necessary.

Melissa Stainback

1 year ago
rating 5.0
Elizabeth was very kind and helpful during the rental process!

Bridgette Lewis

1 year ago
rating 5.0
The staff is very polite and understanding the building is very clean.

Teresa Hebert

1 year ago
rating 5.0
The staff is phenomenal. The facility pristine. I highly recommend this facility.

Dawn Farris

1 year ago
rating 5.0
This place is very nice and clean, Elizabeth was awesome. I highly recommend this storage facility!!

Derald Myers

1 year ago
rating 5.0
Overall has been a good experience with new ownership, most courteous and helpful staff with any issue I may have had... thank you!

Arrjahanee

1 year ago
rating 5.0
The associate was SUPER helpful , we rode on the golf cart which was fun and had great conversation. Their prices are fair and they offer a month of free insurance on your unit. Cant get any better !

Alex Allemond

1 year ago
rating 5.0
Place is immaculate and people are friendly. A+

Mason McCain

1 year ago
rating 5.0
Very satisfied with the personalized service provided by the staff and property manager. They have clean, climate controlled units. Easily accessible and safe. We stored the majority of our furniture there for 18 months. I recommend this facility.

becky cheramie

1 year ago
rating 5.0
People are friendly and the process was easy and very informative! Clean facility! Would definitely recommend this place!

Paula Fredieu

1 year ago
rating 5.0
Costomer service was excellent. The young lady that helped us explained everything completely and was very sweet and kind. The storage unit is very clean and kept up and feels very safe to keep your property there. I highly recommend StorageMart.

Austin Greene

1 year ago
rating 5.0
Just checked in for our new storage unit and Elizabeth was very polite and very helpful and the storage units are very clean and well maintained! Highly recommend them for all your storage needs!

Paul Myers

11 months ago
rating 5.0
Excellent storage facility, well maintained and great lighting. Very secure!

jalyn011

10 months ago
rating 5.0
The Staff at Storage smart was very nice here in Lake Charles,La. Elizabeth helped me have a great experience. She was super nice and informative. She has great customer service skills and is a all around nice person. You can tell her helping me was genuine and just wasnt her job. Thank you Elizabeth at Storage Mart on Ihles Rd

Rachel Anderson

9 months ago
rating 5.0
Manager is super friendly, went over everything I needed to know. Also, I reserved a unit online which was super easy and convenient!

Darlene Saner

8 months ago
rating 5.0
Elizabeth was so nice and helpful. She made me feel welcome from the time I walked through the door until I was done with everything. Thanks Elizabeth for making my day. Your customer service is awesome.

Latonya Thomas

8 months ago
rating 5.0
I moved my son back home due to COVID-19, and after speaking with Mr. Dennis he was able to give me exactly what is needed. They are really friendly and eager to please

Naazdrekk Lighting Reaper

8 months ago
rating 5.0
The staff is very accommodating. Elizabeth is amazballs!

Todd Martin

7 months ago
rating 5.0
Very friendly and professional went out of their way to make sure I was pleased with my selection. Cant say enough good things about Elizabeth and Mr. Tom made me feel like family!

James B

7 months ago
rating 5.0
What a great place! You can tell the staff put slot of time into making sure this place look nice and they really care about their customers and you can really tell. When I walked in the door Elizabeth greeted me with a warm welcoming smile. She explained everything and made sure I was 100% satisfied before I left the place. She even emailed after I left to be sure I was 100 % satisfied.She remembered who was when I came back without missing a beat which is a great incentive to choose StorageMart for storage. I will be out of the country for a short time and felt confident in her ability to be sure my stuff will stay safe. If you are looking for a place to store your things just stop by and you will know why this is the place to choose.

Ambrosia Langley

7 months ago
rating 5.0
A great experience! Customer service is excellent! Elizabeth answered every question before I asked. The place itself is very clean. A very nice place to store. I saw Elizabeth cleaning doors today and as usual she stopped what she was doing to assist me I love the way it seems to be always sparkling. It seems like she is always doing something to make a difference and it does not go unnoticed. Great prices, great people = great place

savannah antonetz

6 months ago
rating 5.0
I rented a storage unit from Elizabeth an she was very helpful. She took the time to explain everything , showed me the different units that would work best for me . Friendly never felt rushed .

Cher Walker

5 months ago
rating 5.0
Hurricane Laura hit our area and things are very much out of sorts. Tom, who works at the Ilhes Road Store in Lake Charles, LA has been amazing. He truly cares and tries his hardest to meet the needs of everyone who walks into Storage Mart. Also, when I originally called to reserve a unit the day after the storm, "Rhonda" from out of state was extremely helpful reached out several times to make sure our experience was going well.

terry kershaw

5 months ago
rating 5.0
Booking on phone was very convenient and pleasant. Miss Jackie was very helpful. Facility personnel were the same.

Kelsea Allen

5 months ago
rating 5.0
I spoke with an extremely sweet lady and she helped with everything I needed! Amazing service!

Elizabeth Barrilleaux

5 months ago
rating 5.0
Helpful Preserved our property in a Cat 5 hurricane and allowed good access.

Mike Newsome

5 months ago
rating 5.0
Wow! Elizabeth was so wonderful to me while I was there. Hurricane Laura recently affected our community tremendously in both negative and positive ways. My home was destroyed. Elizabeth made me feel comfortable from the beginning to the end. She searched looking for anything she could offer me and took my name and number when nothing was available. I received a call from her shortly after I left with her explaining that she found something but it was bigger than I needed but I told her beggers cant be choosers. She made my experience a lot less stressful than I thought and she made sure I was happy. It came at a perfect time when the world has gone to chaos with covid, elections and now this storm, I was reminded that people do still care. I would recommend this store if only not to experience Elizabeths wonderful hospitality, caring nature and exquisite customer service. She made my terrible day better, reminded things could be worse and took the stress out of stressful situation.

Loren Lebleu

3 months ago
rating 5.0
The lady I spoke with was very informative and patient with me as this was the first time Ive needed a storage space. I was very pleased with my services!

Jachai Jacko

2 months ago
rating 5.0
The customer service I received from Ms Elizabeth was absolutely amazing. Friendly staff and a clean facility! 10/10

E Cruz

1 month ago
rating 5.0
I have been renting in that place for a year. I recommend them because they are clean, organized, and have different setups for rent. the prices vary according to the space but the prices are good.

Leigh-Anne and Kirsten

3 years ago
rating 4.0

Gavin Daigle

3 years ago
rating 4.0

Calandra Carter

2 years ago
rating 4.0

Arthur Anderson

2 years ago
rating 4.0
Cheapest in town. Didnt get 5 stars because they require renters coverage, which makes the price about the same as other storage facilities.

Jennifer Evey

1 year ago
rating 4.0
Very easy to rent. They took all my information over the phone so all I had to do when I got there was pay for the unit.

Gary LaGrange

1 year ago
rating 4.0
Easy access. Good security. Rooms have no lights in them, only in the hallways and it is cold inside in winter.

Billie K Bryant

5 months ago
rating 4.0
Very friendly customer service. Becky was knowledgeable, caring, and prompt. She answered all my questions and handled the rental process quickly. Besides the prices being a bit higher than others, I'm very pleased with the service I received.

Khia Ro

2 years ago
rating 2.0
I understand rate increases, but I better understand fair and tolerable increases. $20 is entirely too much for a rate increase. You would think a loyal customer who's had a unit for over a year with automatic withdrawal, spending nearly $3000 in that time, I would get some kind of break, but I just so happened to be one of the select 100 chosen for an increase at this time. I can't complain about the storage because it's nice, but I won't be doing business with this company after this month (I've been charged for this month)

Nikki K

2 years ago
rating 2.0
Started out paying $50/mth for a tiny outside unit. Now its $73/mth for exact same unit 1 year later?! I was never notified about an increase. It was just a surprise!! Its not worth a space only big enough for refrigerator & tool boxes

chelsea foreman

2 years ago
rating 1.0
The new owner is horrible and procws keep going up

Q Q

2 years ago
rating 1.0
Very pricey for climate control. Every time I went into my storage unit, which was right by the thermostat, it would be 85-95 degrees. Mind you, this was in March and April, cannot imagine what the temp would be during the summer. When I got all of my belongings out there was mildew on everything from the moisture. My old, irreplaceable family photos and family heirlooms were ruined due to the moisture. Thought about complaining, but figured it would do nothing. Im not really one to complain either. So I hope this review help.

Kristin Luttrell

1 year ago
rating 1.0
Monthly rates are ungodly expensive, and they just keep raising the prices. And for what? It's your average storage unit. They just jacked the rent up to $225/mo. It was already expensive before that at $190/mo. I pay $165/mo for the exact same size climate controlled unit with a different company. Had I known they would be increasing prices (which I should've by looking at these other reviews seen how often they pull this foolishness), I never would've kept my unit with them before moving to Wisconsin. We've only had the unit since January, so 6 months. Based on other reviews it seems they raise prices fairly often. The email they sent out claims the rate increase is because they offer "clean facilities, modern amenities, and well-equipped staff" which again, is a joke. It's just your average stoarge facility. Im not sure what "modern amenities" they're talking about? A gate? Cameras? Stuff so many other places offer, but at a much more reasonable price? Once I get done paying an arm and a leg to have my unit packed and moved by a moving company, and hauled across the country, I will never use another Stoarge Mart facility in my life. They should be ashamed of themselves. It's not the customer's responsibility to pay for things you already promise to offer or for your staff to be "well-equipped"- it's the company's/owners. And a clean facility? You're running a business. Your property should be clean anyway. I don't know how maintaining a clean facility which is already being offered translates into screwing customers into these huge increases. Small yearly increases I understand. A $35/mo increase for something that was $190/mo is an almost 20% increase in price. That in not "minimal", reasonable, or just. If you love throwing money in the trash, this is the place for you. *** EDIT**** Since there's not an option for me to respond to the response from the owner, I'll take care of it here. Just because you guys raised the prices doesn't mean I can't afford it. It means I don't appreciate being lied to, taken advantage of, and paying more for quite literally nothing. For y'all to claim you keep your "prices right in line" with other company's in the Lake Charles area is a downright LIE. Here's some quotes from this morning for the exact same type of unit I have with companies that offer the exact same "amenities": Neighborhood Mini Storage $190/mo, Lake Charkes Storage (which has 3 locations) $174/mo, ClimaSafe Self Storage $160/mo, Bentley's Country Club Storage Now $151/mo, Bayou Storage Downtown $174/mo, Cube Smart $176/mo, Climatrol Mini Storage $139/mo. So, please tell me again how you justify these prices, and then have the audacity to claim you're competitively priced? You guys are 20-62% higher priced than the competitors now that you've increased your prices. AGAIN. Thank for the same dishonest, generic response you gave everyone else that gave y'all a bad review.

Ron G

1 year ago
rating 1.0
Just received my first invoice and discovered that I have a lock on my unit because they didn't auto charge my CC like we discussed when I got the unit two weeks ago. Also discovered that they are charging me $20 a month extra for "value coverage plan" that was never discussed with me when I went in to get the unit. Not a good start for them with me. Not to mention that their website advertises first month free...except for my unit apparently.

Kristin Luttrell

1 year ago
rating 1.0
Monthly rates are ungodly expensive, and they just keep raising the prices. And for what? It's your average storage unit. They just jacked the rent up to $225/mo. They also force you to have insurance so I'm paying $245/mo total. It was already expensive before that at $190/mo. I pay $165/mo for the exact same size climate controlled unit with a different company. Had I known they would be increasing prices (which I should've by looking at these other reviews seen how often they pull this foolishness), I never would've kept my unit with them before moving to Wisconsin. We've only had the unit since January, so 6 months. Based on other reviews it seems they raise prices fairly often. The email they sent out claims the rate increase is because they offer "clean facilities, modern amenities, and well-equipped staff" which again, is a joke. It's just your average stoarge facility. Im not sure what "modern amenities" they're talking about? A gate? Cameras? Stuff so many other places offer, but at a much more reasonable price? Once I get done paying an arm and a leg to have my unit packed and moved by a moving company, and hauled across the country, I will never use another Stoarge Mart facility in my life. They should be ashamed of themselves. It's not the customer's responsibility to pay for things you already promise to offer or for your staff to be "well-equipped"- it's the company's/owners. And a clean facility? You're running a business. Your property should be clean anyway. I don't know how maintaining a clean facility which is already being offered translates into screwing customers into these huge increases. Small yearly increases I understand. A $35/mo increase for something that was $190/mo is an almost 20% increase in price. That in not "minimal", reasonable, or just. If you love throwing money in the trash, this is the place for you. TAKE A LOOK AT THE LEASE BEFORE YOU SIGN IT. THE FINE PRINT GIVES THEM THE "RIGHT" TO CHANGE THE PRICE HOWEVER MUCH THEY WANT AS OFTEN AS THEY WANT. ALL THEY HAVE TO DO IS GIVE YOU 15 DAY NOTICE. Look at other reviews. They raise your rates about 6 months in. It's not like an annual price increase. It's not a random selection. *** EDIT**** Since there's not an option for me to respond to the response from the owner, I'll take care of it here. Just because you guys raised the prices doesn't mean I can't afford it. It means I don't appreciate being lied to, taken advantage of, and paying more for quite literally nothing. For y'all to claim you keep your "prices right in line" with other company's in the Lake Charles area is a downright LIE. Here's some quotes from this morning for the exact same type of unit I have with companies that offer the exact same "amenities": Neighborhood Mini Storage $190/mo, Lake Charkes Storage (which has 3 locations) $174/mo, ClimaSafe Self Storage $160/mo, Bentley's Country Club Storage Now $151/mo, Bayou Storage Downtown $174/mo, Cube Smart $176/mo, Climatrol Mini Storage $139/mo. So, please tell me again how you justify these prices, and then have the audacity to claim you're competitively priced? You guys are 20-62% higher priced than the competitors now that you've increased your prices. AGAIN. Thank for the same dishonest, generic response you gave everyone else that gave y'all a bad review.
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rating 5.0
1 Review
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Kristy M.

5 years ago
rating 5.0
This facility is gorgeous and clean. And the staff is the friendliest bunch of people around, especially Melinda.