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StorageMart

750 Winchester Rd, Lexington, KY 40505

Office Hours
MON - FRI9:30am - 6pm SAT9:30am - 4pm SUNClosed
Gate Hours
Daily6am - 10pm
Google Reviews
rating 4.6
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Anthony Melissa Riley

5 years ago
rating 5.0
They are very friendly and they are good to you on there prices were very affordable. And we love are unit.

Security Essentials

5 years ago
rating 5.0
The staff is friendly and efficient. Very affordable rates! Lisa Little is top notch!

Doug Dahlman

6 years ago
rating 5.0
I am in the process of moving back to Lexington and intend to move some of my belongings via U-Haul and need a temporary location to store these things until I can get into my new house. I called the national number at a bit after 8 am and they took the necessary information and transmitted it to the Lexington location. The local office opened at 9:30 and when I walked in the manager was already reviewing my paperwork. I signed the contract, viewed the empty unit, attached my lock and returned to my present location. Everything went smoothly and the price was very acceptable. At this point I have no experience on the use of this unit.

jane cundiff

6 years ago
rating 5.0
We needed a storage unit at the very last minute and StorageMart on Winchester Road was the perfect place. They had exactly what we needed at just the right price. I highly recommend StorageMart!

Robert Leitch

5 years ago
rating 5.0
Clean, well maintained property with friendly staff that are customer focused. What more could ya ask for?

Lisa Traveis

5 years ago
rating 5.0
The manager, Lisa, is polite, professional and always helpful.

Leslie Robinson

5 years ago
rating 5.0
Very friendly service and clean store! Would definitely recommend!

Donna Loan

6 years ago
rating 5.0
We had our camper stored at storage mart. We didnt have to worry about anyone bothering it. I would recommend storage mart. Everyone there was very polite and nice.

Zach BS

6 years ago
rating 5.0
Completely forgot to tell management I had vacated my storage space. They had already checked me off as having done so, so I did not have to pay any fees or another month of rent. In general, really friendly service and the month of free space is a great promo!

Scott Wallace

4 years ago
rating 5.0
Nice courteous polite.

Austin Griffiths

4 years ago
rating 5.0
Great and easy service.

Michelle Stadler

4 years ago
rating 5.0
Once Again, Storage Mart met my requirements for storage needs. I have used Storage Mart for personal, and for business storage needs. Be it long term or short term, Storage Mart provides outstanding, and professional, service. Customer Service is their priority. Lexington, Kentucky, Rhonda and Jan...you are the BEST! Thanks for taking care of us and our storage needs. I am sure I will be returning. Many thanks!!!

A Google User

4 years ago
rating 5.0
Great experience,! Rondia was extemely friendly and wonderful to work with. She offered to hold the unit for me until I had a chance to check competitor's rates. I quickly realized this the storage place for me. I am so relieved to have a safe place for my belongings.

ADAM MITCHELL

4 years ago
rating 5.0
Super friendly and Helpful staff. Rhonda was a pleasure to deal with.

Janie Schlomann

4 years ago
rating 5.0
This Facility is very clean and the personnel was very friendly and knew her business

Daniel Parks

4 years ago
rating 5.0
Storage employee Rhonda was extremely helpful and pleasant, she explained everything thoroughly and was very professional. I would recommend Storage Mart very highly.

Shawn Rutherford

4 years ago
rating 5.0
Very nice and professional staff. They take pride in maintaining the property and units.

Tami Livingston

4 years ago
rating 5.0
Customer service is above and beyond, very friendly. Highly recommended.

Scooby Doo

4 years ago
rating 5.0
I cannot give this establishment a higher rating even though they deserve one they were kind courteous and very professional and special thanks to Rhonda the manager she has professionalism like no other!!! thank you. ####10 stars

Central Church Apartments

3 years ago
rating 5.0
Just had the pleasure of working with Rhonda and Jan in renting our second unit. StorageMart has been our go to storage space for the entire 18 years I have been with Central Church Apartments. It has always been a safe place to keep our belongings.

Steven Harp

3 years ago
rating 5.0
My company always feel that our belongings are safe and secure with the staff at StorageMart. I have used them for years with no complaints ever. The staff is friendly and very helpful.

Central Church Apartments

3 years ago
rating 5.0
Just had the pleasure of working with Rondia and Jan in renting our second unit. StorageMart has been our go to storage space for the entire 18 years I have been with Central Church Apartments. It has always been a safe place to keep our belongings.

Jim Johnson

3 years ago
rating 5.0
This is the absolute BEST storage facility operation in all of central Kentucky...I have rented mini storage units in several of the surrounding counties of Lexington/Fayette. Lucy, the manager is more knowledgeable and is willing to personally take the time and effort to assist in any way possible to assure the customer is satisfied...She showed up when she was suffering from the flu as well as coming to the facility to reset the automatic gate late in the evening...She personally comes to fix these various issues no matter how mundane they may seem...I am very impressed with her willingness to be not only the manager, but the person to assure that all is well when the issue is resolved...Not to mention the immaculate manner in which the facility is kept...

Mandi Bowen

3 years ago
rating 5.0
Love this place, it's safe, and is a great location, that's not including the property manager Lucy...she has been so good to us. She's friendly and always has treated us with the utmost preffesional respect.

Joshua Bowen

3 years ago
rating 5.0
Management is top notch and exceptionally pleasant to work with. Lucy's vivacious and unostentatious personality makes you feel right at home from the moment you first walk into the office. Absolutely recommend this facility.

STEPHANIE MIGNONE

3 years ago
rating 5.0
Storage Mart on Winchester Road in Lexington KY is a professionally run, clean, secure, well-lit facility. I appreciated the AAA special I was offered and the ease of online reservation. My follow-up confirmation call was answered immediately and Jenny C at the national reservation site did a super job of explaining the important things concisely and pleasantly. At the front office in Lexington, Lucy kept a calm, competent, and pleasant demeanor (even though she had a cold!), which is very helpful to folks who are likely to be stressed in the midst of a move. I stopped by beforehand to pick up boxes and moving supplies: everything I needed was available at competitive prices, and they cheerfully bought back everything I hadn't used. I do wish that I had noted the Saturday hours: they open at 10, which meant for me that my movers had to wait around for 30 minutes till the office opened and my paperwork was done. I could have done all that the day before and had gate access without front office involvement. But that was my mistake. The facility is totally fine.

Sara Partin

3 years ago
rating 5.0
Sign up process was super easy. Everything was explained in clear detail and I had no issues with accessing my unit. The facility is extremely clean both inside and out, which is very nice to see. For the prices they offer and the friendliness of the staff, I would highly recommend this storage facility to my family and friends.

Mark Alvis

3 years ago
rating 5.0
Nice buildings and manager. Lucy is very sweet and helpful to resolve issues.

keric seals

2 years ago
rating 5.0
Dealing with wind, cold rain, and lack of time I had to pick up our family xmas tree from our storage house to get it set up before our family gathering. Sadly, my key broke off in my lock and I could not get into the storage. I was saved by the staff! They we so helpful and nice. They treated me as a person in need. They got my storage door open and even provided me a new lock. I will swear by the great people at StorageMart! God bless them!

Derick Chapman

2 years ago
rating 5.0
They are the best place in Lexington KY and the friendlyest

Donna Green

2 years ago
rating 5.0
The agent representative was very pleasant and helpful, I needed to change my method of payment and he took care of it! I would recommend this company to my family and friends, no hassle and very friendly staff and great service

Rachel Estill

2 years ago
rating 5.0
I absolutely love this place of business.... Customer service is awesome and property is always clean ... The manager Lucy Murphy is my favorite definitely recommend to others and will be back in future !!!!

samantha wolpin

2 years ago
rating 5.0
Lucy was so helpful and nice!

Julie Wilson

2 years ago
rating 5.0
Very friendly! They made everything very simple and easy and their prices are good.

Katy Ross

2 years ago
rating 5.0
I just rented a unit from this facility and the process was easy, efficient and the people were kind and knowledgeable.

Nia Taylor

2 years ago
rating 5.0
Lucy is amazing! She makes storage easy and affordable even for college students!

Tarri Scott

2 years ago
rating 5.0
They are super duper nice.y unit is exactly as stated on the website. I couldn't be happier.

Rob Slevin

2 years ago
rating 5.0
The manager at the storage Mart I went to, Bob, was quite helpful and friendly. I am at ease storing my things at the location.

Lenora Fitton

2 years ago
rating 5.0
Excellent customer service with great communication and easy access online!

Christina Mesta

2 years ago
rating 5.0
The process was amazingly quick ! I also had a fun time while i was there ! I had olentt of laughs. Thanks for making this a quick and easy experience for it being my first time ! I highly recommend!!!!

Cassi Thomasbrown

2 years ago
rating 5.0
I needed a storage unit last minute and they were able to accommodate and make it hapoen.. thanks so much your company is amazing...

Rob Slevin

2 years ago
rating 5.0
The manager at the storage Mart I went to, Bob, was quite helpful and friendly. I am at ease storing my things at the location.

Corrie Brogle

2 years ago
rating 5.0
I was able to lock in my discounted rate online the night before and move in the next day to my unit. The guys at StorageMart were very friendly and helpful. For some reason there was a glitch in the system and I was charged twice but they were able to give me a refund right away. I am happy with their services.

Mesam Jafri

1 year ago
rating 5.0
Pretty good at storing your stuff Many different sized storage units and pretty inexpensive

Ronnette Calvert

1 year ago
rating 5.0
They are always nice and helpful. I was getting my second unit and they made sure I was charged correctly and that the process went smoothly.

Trent Pelfrey

1 year ago
rating 5.0
Great customer service! Very good location, very friendly! Would recommend anyone needing storage to check this place out!

Ashley Adams

1 year ago
rating 5.0
I recently joined yesterday. Nice atmosphere. Friendly. And affordable.

Courtney Ford

1 year ago
rating 5.0
Very fast and efficient help! Friendly and knowledgeable!

liz tuney

1 year ago
rating 5.0
Friendly and helpful staff. Great Experience!

Troy Brundage

1 year ago
rating 5.0
Good place for all your storage needs. Pretty self explanatory. The manager there is super nice and helps with any problems or questions you would have. Give that guy a raise!

liz tuney

1 year ago
rating 5.0
Bob and Kevin are extremely helpful to meet my needs. Wonderful staff! Another Great Experience!

Barry Sipple

1 year ago
rating 5.0
Nice, clean, well run facility. Bob was very helpful and nice. I don't have a single complaint!

Alan Stein

1 year ago
rating 5.0
Ive enjoyed the professionalism of the local management team. I am a little concerned about the corporate random and frequent rate increases without explanation or warning as they have become quite expensive.

Jennifer Calvert

1 year ago
rating 5.0
Great facility, great location, easy but secure access and attendant is extremely helpful and attentive. Would recommend to anyone looking for storage.

Brenda

10 months ago
rating 5.0
Becky was just amazing!! The prices are great. I wish everything was as easy as renting a storage unit with you guys!!!

James Sellards (Jimmy)

10 months ago
rating 5.0
Very nice people and clean unit's

Whip Zend

8 months ago
rating 5.0
Quick, efficient rental. Great deals. The representative, Jackie, was extremely friendly and helpful. I highly recommend this company.

Jeff Kimmel

7 months ago
rating 5.0
The whole process was very easy. Bob took the time to explain everything to me. Although i did most of it online i still had questions and they handled them amazingly

David Urekew

7 months ago
rating 5.0
Bob was an excellent resource when seeking information about the units, and working through some challenges with arrival time. When there was a system issue during my processing, he allowed me the time to start my unload while system administrators worked out the issue, and we completed the on boarding afterwards. Excellent Experience!

Suzanne Thornton

6 months ago
rating 5.0
Professional, courteous . Very clean, well taken care of storage location. They could not have made it easier for us! Would highly recommend.

Freddie & Amanda Hunter

6 months ago
rating 5.0
Ive never had someone so patient and kind answer a phone in my life! The lady I spoke with was absolutely amazing. I had a complicated situation and she solved it as if it was a walk in the park. She explained everything in detail and made sure I had all of my needs met and answered: I highly recommend giving them a call!

Mickey Day

6 months ago
rating 5.0
polite and amazing staff super informative no pressures great pricing cant be happier with my experience would recommend to anyone in my area needing storage.. would give more than 5 stars

Elisabeth Moore

3 months ago
rating 5.0
Disclaimer: this review addresses management only. Having used Storagemart on and off for the last 30+ years, Ive dealt with countless managers, most of whom were less than mediocre to say the very least. And as an ICU nurse, I appreciate individuals who are bright, competent and incredibly user-friendly. That being said, Kevin has been a godsend to this location and I greatly appreciate his cordiality and helpfulness on a number of issues. To put it bluntly, StorageMart should not only give this man a raise, they would do well to clone him.

Leilani Chavez

3 months ago
rating 5.0
Kevin was friendly and very polite. We had a very good experience and definitely will be recommended others :)

Jo-Anne Mandra

4 months ago
rating 5.0
Staff is very friendly and helpful. Storage place is very convenient for us, and we are happy with the climate control unit.

Julie Lane Bond

2 months ago
rating 5.0
We had a great experience setting up our rental at StorageMart. Eric K. was friendly and helpful! He made the whole process easy. Were very pleased with our unit!

saronah otb

2 months ago
rating 5.0
Kevin is a great guy! Friendly, professional and knows how to treat a customer. Thats the best kind of service to me. Highly recommend going to see him if youre moving or need storage.

Jesse Saxon

1 month ago
rating 5.0
My family and I chose to deal with these guys exclusively long ago for business and residential needs. Theyve always been top-notch for helpful, friendly service and communication plus they keep the grounds secure and clean. Thats all I need so I stick with em for consistency. They dont hire dumbos either!

Gabby M

5 years ago
rating 4.0
ETA: Thankfully the company contacted me and my sister and they were able to resolve the issue and my sister will be getting her things out of her storage no issue. Thank you to the customer service Julio for the help. These people are crooks. Some one broke into my sisters storage unit and this place won't show her or the cops the security footage and are refusing to allow her to see what was taken. Yet they some how know what was. They are telling her they will sell her stuff unless she gives them $500, and not the $150 she was to pay to remove her stuff. They are shady and I wouldn't trust any of your things in this place.

Brian Rymond

4 years ago
rating 4.0
Outstanding office staff, friendly & efficient. Easy and convenient location & easy access to the storage unit. Storage unit closer to 80 sq ft than the 10 X 10 size indicated.

Emily Hinton

1 year ago
rating 4.0
Very great service from employee!

Troy Brundage

1 year ago
rating 4.0
Good place for all your storage needs. Pretty self explanatory.

Nate Kennedy

10 months ago
rating 4.0
I'm a first time storage unit renter. It was a very good experience. Quick and easy. Pricing was as described on the website except for the insurance which I didn't see mentioned until I signed up. Otherwise they were friendly and helpful. The unit was clean and as described.

Jerry Williams

8 months ago
rating 4.0
Friendly staff and helpful on getting the size unit for me

LaTonya Wilson

5 months ago
rating 4.0
Thank you Kevin for your wonderful customer service. Staying late to finish my reservation. Providing excellent customer service. Kevin you are great. Thanks Bob for all your help also! Wonderful mgmt..

Burley B Thomas

1 year ago
rating 3.0
I had 24 hour access... which I need and why I selected this location, and up until this week I could get the access I needed because of working multiple jobs during a movie... they reduced hours to 6am to 10/11 pm, but didnt decrease my cost... so I arrived to move my stuff before work at 5... ok- I'll wait... sign says 6... been sitting outside a non functional gate since 5am... its quater after 9... I hope these restrictions on access are SUPER TEMPORARY

Marie C.

4 years ago
rating 1.0
"First Month Free" is just a lure, they don't really give you one. And "drive up access" means you can drive up to your door if you have a mini-cooper or smaller.

CHRIS RUSSELL

4 years ago
rating 1.0
I do not recommend this storage company. I have parked my trailer at the Winchester road location for over three years now and they have constantly raised my rate. They give the reason as "needing to maintain the property" and yet they will offer the exact same storage to a new customer for $30 less. Should be against the law!

Steven Maersk-Moller

3 years ago
rating 1.0
Two weeks after giving the Lexington KY office my credit card was used 3 times by an unknown party to the tune of $700. I know it was storagemart because it was the only time I used that card while I was in town.

jin tae

2 years ago
rating 1.0
I expect a response from your CS team after reading this review, especially after point #7. 1) Went to get an AC unit, told me they'd call me back, wrote down the wrong number and never got a call...human error happened. 2) I go back because I never received a call, and speak with the Assistant GM. I end up purchasing a different unit with AC, but it has built in shelves in it. I asked if it was possible to remove the shelves. A day later I get a call, and low and behold, they found mold in the unit after taking out the shelves, and couldn't rent it to me. So if I didn't ask to remove those shelves and just moved in, I am jeopardizing my health. Okay, let's chalk this one up to unfortunate coincidence, and maybe a lack of oversight on management. 3) They move me to another unit without AC. Not the beset experience so far, but now I've got a unit and want to move on with life. The unit is dirty and the lightbulb is out, but the Assistant GM assures me she will clean it out and replace the light bulb. She asks for the lock so she can clean it out, change the light bulb, and lock it up for me. The day I move in, the unit is not clean and bulb is still out. She didn't lock the unit and kept the lock in the office, which was now closed for the evening. Great. So I move my stuff in, and drive to Lowe's, buy another lock, come back to my unit, and place the lock on it. An example of oversight. Trust in this brand and management team is starting to come into question. 4) That same night, I put the new lock on it, the latch to lock the unit doesn't work. You can still open the unit's garage door, even with a lock. Now I'm pissed. I have an illusion and anyone snooping around can open my unit. Probability of this happening is low, and so I wait to call them in the morning. Trust is starting to waiver with this management team. 5) I call and complain. They fiercely apologize, refund the cost of my original lock, and say they'll send a handyman over to the unit to fix the latch. I get a call later saying the latch is fixed, and so I go over to check on it. The latch is NOT fixed, and all the handyman did was take a mallet to the latch and hammer away at it. The latch is now stuck in place with dents in the metal. I'm incredibly pissed. My trust in this management team is deteriorating. 6) I complain AGAIN, and finally they send out the guy to ACTUALLY fix it. At this point, I've moved out of the state and have my friend attending the unit. She notes that the light bulb still hasn't been replaced. She complains AGAIN, and Lucy said she doesn't have lightbulbs onsite, but if my friend comes back on Saturday to open the unit, they will replace the light bulb. I tell my friend, forget it. It's not worth it. Broken promises and trust is now almost gone. 7) Move out date. My friend arrives and the unit has been broken into and a couple of cheap electronics were stolen (value of ~$200). She reports this to management and this morning I get a call from Lucy, the GM. She left a voicemail saying, "...she [my friend] had the only two keys and there was no forced entry. So it looks like she just forgot to lock that back..." My friend tells me there are no cameras where my unit is and so no one can confirm what happened. Lucy, it's quite possible my friend forgot to lock up the unit. Human error happens. However, it's also quite possible your management team went in with a master key and took my stuff. It's also possible that a couple of thieves came in, picked the lock, took my stuff and ran off. It's also possible a family of raccoons came through and did their thing. What I am saying is, anything is possible because YOU don't have proof otherwise, and to BLAME the customer is POOR and HORRID customer service. Trust is completely gone and now I will never use a StorageMart. Lucy, I fully expect a response from you on how you're going to make this right and an apology to my friend for accusing her, without PROOF, that this last incident was completely her fault. Phillip

Skyperella Says

1 year ago
rating 1.0
Not very secure. Found my lock had been cut off an removed by Management. Was not behind on payment. When asked why my lock was missing, gate open, storage unit open. Management had no explanations claimed to know nothing about it. The entrance gate was wide open for a week. No explanations. Moved to a real secure storage building.

Jeffrey T

1 year ago
rating 1.0
TERRIFYING MANAGEMENT! I recently had a bizarre disagreement with a manager over a broken door that prevented me from accessing my storage unit on a weekend. It was a problem he knew about but didnt believe needed repair This culminated in several harassing voicemail messages from the manager asking me to meet him in person at my storage locker so I can apologize to him in person for making his life difficult. The management at this location appears to believe it is reasonable to resolve conflict face-to-face in a storage facility parking lot at night after hours. Kudos to Storage Mart for their creative use of Sopranos clips in their customer service training videos.

Chris R

2 months ago
rating 1.0
I only rent a parking space for my trailer but Im sure everyone has the sane experience. I have been using them for ten years and my price goes up all of the time Im currently paying over $100. What makes me so upset is that I called them as if I were a new customer and they quoted $60 for a parking space. Crazy that they value a new Custoner over a loyal long term Custoner.
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rating 3.0
6 Reviews
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Chris S.

1 year ago
rating 5.0
I rarely use storage. But I needed it for my daughter who attends UK. We are from California so logistically it was a challenge to set up a safe and secure...

Katy R.

2 years ago
rating 5.0
I cannot say enough good things about my experience with storage mart and specifically with the manager of this facility, Lucy. Efficient, affordable, and...

JT K.

2 years ago
rating 1.0
I expect a response from your CS team after reading this review, especially after point #7. 1) Went to get an AC unit, told me they'd call me back, wrote...
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  • 24 Hour Cameras
  • Boxes & Supplies
  • Bright LED Lights
  • Climate Control
  • Delivery Acceptance
  • Drive-up Access
  • Exterior LED Lighting
  • Gated Entry
  • Indoor Vehicle Storage
  • Interior Hallway
  • Online Bill Pay
  • Online Rental
  • RV, Car, Boat
  • Rental by Phone
  • Roll Up Doors