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StorageMart

1601 Twilight Trl, Frankfort, KY 40601

Office Hours
MON - FRI9:30am - 6pm SAT9:30am - 4pm SUNClosed
Gate Hours
Daily6am - 10pm
Google Reviews
rating 4.5
Write a Review

Joseph Manley

4 years ago
rating 5.0
Don't offer a dumpster for customers, aren't open on Wednesdays as of recently. However very friendly and helpful.

Michael Smith

4 years ago
rating 5.0
Management is excellent Sarah in the is amazing and very helpful.

Tristian Burden

4 years ago
rating 5.0
Good storage for a good price, good people!

Brian Dick

5 years ago
rating 5.0
Extremely nice willing to help in a bad situation very friendly. Very impressed

Brandon Newman

5 years ago
rating 5.0
Very friendly and polite. Happy with the service and hospitality!

Soulja Ritchie

5 years ago
rating 5.0
Help me out of tight situation dey great

Nellie Chisum

5 years ago
rating 5.0
The staff is always friendly and helpful and courteous.

Dorothy Lias

5 years ago
rating 5.0
i met sarah here.she is a wonderful person and i just had to let you all know that we were late about 15 minutes after closing and she stayed a provided us with great service.thanks so much sarah for all your help.i really enjoyed meeting her.

Brian Simons

4 years ago
rating 5.0
This is the second time I have rented from Storage Mart. The process of getting a storage building is easy. The staff are professional and helpful. The buildings are secure and clean. Very pleased.

Harlan Schottenstein

4 years ago
rating 5.0
Very helpful, gave extra effort to help us get the right locker for our needs. It was better then I had expected.

David Gipson

4 years ago
rating 5.0
I looked at several storage facilities in the area and Sarah was the most friendliest, professional and helpful one I encountered. I recomend storage mart in frankfort to everyone.

Robert Price

5 years ago
rating 5.0
Staff was helpful and patient, both through call center and at the office. After contactING the call center I was given prompt call by the office. When I arrived it was slightly busy but I was still treated well. The facility was clean (we stopped while out to pick up a piece of trash) inside the unit was clean. Paperwork was explained and signed in just a few minutes and they even saved me a trip and returned out to put my lock on. All in all service is great, and the facility is great. 5 stars

Victoria Herrington

4 years ago
rating 5.0
Sarah has gone above and beyond, she always calls me back, she runs a very smooth operation. It was a pleasure to have a person that knew her job, and did her job well, in this day and time. Unit 205 Jimmi James

Charles Woolums

4 years ago
rating 5.0
Rented from here numerous times I'm always well cared for! Don't waste time anywhere else the peace of mind knowing your possessions are secure is unmatched.

Jennifer Ryall

4 years ago
rating 5.0
I've been very pleased so far. A unit was available when I called and Storage Mart was able to hold the unit until I arrived to actually rent it. The lease was quick and painless. I received my entry code for the gate and everything worked perfectly when I loaded my first items in the following day. Staff was friendly and thorough and I felt comfortable loading things into my unit even later in the day since the family lives on the premises.

troy chisholm

3 years ago
rating 5.0
Everything went smoothly, the unit was spotless and checking was a breeze! Very pleased with them.

troy chisholm

3 years ago
rating 5.0
Everything went smoothly, the unit was spotless and checking in was a breeze! Only drawback was the website says first month free but due to them being near Full capacity they dont offer the free month. If thats the case then take it off of your website!

Lara Witt

3 years ago
rating 5.0
Sarah went above and Beyond and making sure I had everything I needed. She was very professional and courteous. Thank you so much!

Lara Witt

3 years ago
rating 5.0
Sarah went above and Beyond and making sure I had everything I needed. She was very professional and courteous. Thank you so much!

Robert Howell Jr

3 years ago
rating 5.0
I appreciate working with Sarah & Latanya. It is nice to have safe and secure units close. I plan to have more soon.

Steve Parker

3 years ago
rating 5.0
Great company, very helpful, very secure.

Tabitha Shouse

2 years ago
rating 5.0
Today I gave to say that Sarah deserves a raise and going to the top of my xmas list!! I locked my keys in my truck no gloves its snowing and this woman helped me back into my truck in less than 15 mintes!! I love her she is amazing this woman deserves a raise promotion or something for her trouble her wonderful customer service!!! I'll be back just because you had someone like her go the extra mile just to help me!! I love this place!

Courtney Branscum

2 years ago
rating 5.0
The representative was absolutely amazing and very helpful!!

Jenn Purvis

2 years ago
rating 5.0
Great customer service! Got a unit for my sister bc shes in the military and the owner threw in a lock for free and some boxes and told me to tell my sister thanks for her service!

TJules MW

1 year ago
rating 5.0
Dakota was very helpful superb customer service. Thank you.

Lainey C

1 year ago
rating 5.0
The customer service crew and manager have went out of there way to accomodate our family moving in from out a state. That is a stressful time and they definately have smiled and thank us and explained terms etc. Thanks to Sarah and her colleagues for this

Amy Roberts

1 year ago
rating 5.0
Storage Mart offers safe, affordable, climate-controlled units to store your personal belongings and their staff and service are unbeatable!

Brande Anderson

1 year ago
rating 5.0
I was in a bind; i had secured another storage unit elsewhere, but on move in day they did not answer. I called storage mart and they were able to get me into a unit that day. Friendly staff and I appreciate them working to get us in.

Stephanie Bates

1 year ago
rating 5.0
Thanks so much to Sarah for always being professional and helpful whenever Ive needed anything with my unit. Its nice to know my belongings are in safe and secure hands. Thanks again for the hard work!! Much recommended!

Chris Roark

1 year ago
rating 5.0
Awesome Self Storage Center!!!! Extremely clean and secure!!!! Sara, the office and location manager is wonderful. She is always so helpful and courteous. Would definitely recommend to all my friends, family, and coworkers!!!!!

Amy Hughes

1 year ago
rating 5.0
My husband and I were in a tight spot. We sold our house quicker than we thought we would. Called Sarah at the Frankfort location. She was friendly understanding and extremely helpful! Low and behold the moving company we hired had way under estimated the size unit we should've had. Once again Sarah to the rescue! She literally said "I've got this, dont worry". The facility is well maintained and I've not had the first issue. Thank you Sarah for going above and beyond in a stressful time for your customers!

Curtis Mayes

1 year ago
rating 5.0
First thing I noticed was the gated entrance and security cameras. When I walked in I was greeted by Sara. She was very helpful and explained everything I needed to know concerning contracts and policies. She also had everything in house that I might need i.e. locks, boxes, ect. Once I decided on a unit she took me personally to show me where it was located. The unit was dry, clean, and well maintained. Whenever I have a question or concern I call and ask for Sara. She is always willing to help. I've recommended this place to friends who now rent there as well.

Alan Ramos

1 year ago
rating 5.0
Great place. Staff is excellent! Clean units and manager is great to work with.

CJ Marlette

1 year ago
rating 5.0
Have been a customer for 10 years. They sure have taken care of me! Would certainly recommend the Twilight Trail location.

Mauricia Sherwood

1 year ago
rating 5.0
We have always had a great experience at the Frankfort location. Sarah is always so friendly and helpful. Thanks Sarah! We appreciate you!

Stephen Pierson

1 year ago
rating 5.0
Very nice staff. Also clean ,close and location.

Janice Dixon

1 year ago
rating 5.0
Beth in the home office was so very helpful and informative. We have never rented a storage unit and had many questions. I think we have found our spot. Thanks so much!

Sandy Keith

1 year ago
rating 5.0
David was an Awesome Help on the Phone. Great Voice, Knowledgeable, Polite, Informative, a Sheet Pleasure to talk to, made me wish I could meet him in Person. Keep up the Great Work, and get your Voice on Radio, it's so Clear and Wonderful. Good Luck and God Bless You and Your Loved Ones. Honestly & Sincerely Sandy Keith, Kentucky

JPalms

1 year ago
rating 5.0
Paul was a great friendly help, he had everything set up and ready in five minutes. Moving is a crazy time for anyone and this company makes this process easy! Second time weve used them, return customers.

Jeana B

8 months ago
rating 5.0
Tasha was very great at her job she gave me the best customer service experience I have had in my entire life. I had very limited time to find a storage unit and she helped me get one the same day with an amazing deal. I highly recommend this place to anyone who needs a storage unit.

Gerri Austin

8 months ago
rating 5.0
Very friendly customer service. Was able to reserve a unit over the phone and it was very easy to do.

Meredith McAllister

7 months ago
rating 5.0
Bob, the property manager, took care of my new lease and was very professional, patient and kind. Very secure location in Fishers, IN

Isabelle Thompson

6 months ago
rating 5.0
Great customer service! Super helpful and answered all questions we had. Highly recommend.

Stephanie Carrier

6 months ago
rating 5.0
The staff was courteous and friendly. The check in process was very easy. The facility is extremely clean.

Keith E. Smith

4 months ago
rating 5.0
Great facility! All paved, gated, and units in good condition. I stored a motorcycle here for a year and never had any issues at all. Friendly staff who are also very helpful. Highly recommend!

Whitney Cunningham

1 month ago
rating 5.0
Eric K was excellent. He was very personable, knowledgeable and efficient. The property is nice and well maintained. Would greatly recommend to all!

James Hart

4 years ago
rating 4.0
I've had no issues. Staff is helpful and friendly.

Joan Gershman

5 years ago
rating 4.0
Staff is good and helpful. Wish we got discount for long term good renters. I have 2 spaces.

Justin Gordon

5 years ago
rating 4.0
Quick and respectful and even offered to help in anyway and described in detail everything that I didn't understand

Teresa Douthitt

2 years ago
rating 4.0
Great but has gone up thi k started out $79 almost $125 now. So may be finding a place soon to get rid stuff. Have no storage where i live. Got rid some today. A little pricy. My friend agreed.

Kayla Jones

4 years ago
rating 3.0
They increase the price with little to no warning but it isn't for everyone. They do it based on how long you've been with them.

Kayla Jones

3 years ago
rating 3.0
They increase the price with little to no warning but it isn't for everyone. They do it based on how long you've been with them.

Bee Thrizzle Detroit

4 years ago
rating 2.0
Hard to get in late at night or early in morning and weekends

Kelley Harris

2 years ago
rating 2.0
Hot in there couldn't get in.

David Rogers

2 years ago
rating 2.0
No Issues with the facility. Clean and safe. However, within three months of securing a unit, the price bumped by 15%. Easy to do because of the cost of relocating. A year later they bumped another 15%. Insane that something starts at $114 and goes to $150 within 15 months. Basically extortion. I know. I'm a commercial real estate appraiser who tracks the self storage industry. Industry wide, rent bumps have been averaging 5% per year recently which is still above inflation. Lock in your rate or pay the consequences!!!!

Tristen

2 weeks ago
rating 2.0
This place is way overpriced I guess because it has a security fence around it if you have valuable stuff this might be the place to go but if you just have some odd ends do not go here

Sarah Hawkins

4 years ago
rating 1.0
Horrible experience, don't use this storage facility. I had bugs in everything, it's taken me months to get rid of them all. The units smell horrible and when you leave, they try to add hundreds of dollars in charges. I moved mutt things our at the end of March and magically have a $700 bill. They can send it to collections and I'll keep disputing it until they give up. I'm reporting them to the chamber of commerce and the BBB. They've done this to hundreds of Frankfort residents. Stop doing business with horrible people and eventually they'll leave town

Robert Howell Jr

3 years ago
rating 1.0
I received a call from Sarah today regarding a "past due account." Twice this year I have been accused of past due accounts. I signed up for automatic payment through my credit card. When I called I had to leave a message. My call was returned later and Sarah told me that the "processor did not put my charge through" and no one was accusing me of not paying. I told Sarah I did not appreciate being treated in this manner. These people are difficult to work with and I regret that I have done business with them. I am sure there will be consequences to this post however I hope to prevent someone else from having the same problem.

Gary Adkins

2 years ago
rating 1.0
I had damage to my camping trailer that was stored at Storage Mart. I selected the place because they had controlled access, security cameras, and video recordings. My trailer had been clipped by a vehicle or another trailer. When I brought this to the attention of the manager, I was told that corporate would have to review the video. Never received any contact from the manager or corporate. I filed a complaint with the Sheriff's office. The deputy informed me that Storage Mart only keeps video for one week. I didn't know that I had to check on my trailer weekly to make sure it was safe. My insurance carrier cover my loss.

Mark Alvis

1 year ago
rating 1.0
Trashy management and units. Thieves and crooked.

Rochelle Silvernail

6 months ago
rating 1.0
0 stars for poor customer service. Frankfort Twilight Trail property manager is non-responsive and the 800# protects the property manager over the customer. I call or knock on the door during business hours and they don't answer. Then I have to call the 800# and they have to call the property manager and then they eventually come to the door. Meanwhile, I have to wait. Why is the property manager's time more valuable than a paying customer?
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rating 4.0
1 Review
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Joshua O.

2 years ago
rating 4.0
Clean and well lit. Gates were all the time breaking down and not taking codes especially at night. I never got back my November rent I paid ahead even...
  • 24 Hour Cameras
  • Boxes & Supplies
  • Bright LED Lights
  • Carts & Dollies
  • Climate Control
  • Delivery Acceptance
  • Drive-up Access
  • Exterior LED Lighting
  • Gated Entry
  • Indoor Vehicle Storage
  • Online Bill Pay
  • Online Rental
  • RV, Car, Boat
  • Rental by Phone
  • Roll Up Doors