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StorageMart

6701 Hickman Rd, Urbandale, IA 50322

Office Hours
MON - FRI9:30am - 6pm SAT9:30am - 4pm SUNClosed
Gate Hours
Daily6am - 10pm
Google Reviews
rating 4.7
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Peter Larsen

5 years ago
rating 5.0
Good, clean facility. Friendly and responsive staff. Offers a variety of units, both climate controlled and non. Will use them again in the future.

Kendra Spencer

5 years ago
rating 5.0
Thank you Dominic for all your help today with my storage unit I would totally recommend storageMart on Hickman if anyone needs a storage unit Dominic will help you out and make sure to tell him hi for me thanks for all your hard work you do Kendra

Scott Rupp

5 years ago
rating 5.0
prompt response to my requests, excellent customer service, and professional representation of Storage Mart policies....have been my experience with Dominic, your employee at the Windsor Heights location on Hickman in Des Moines. Thanks for providing the services that I needed.

Rose Robinett

5 years ago
rating 5.0
IT WAS SO PLEASANT AND THEY WERE SO HELPFUL. RENTED FROM THEM BEFORE. ONLY PLACE TO STORE STUFF.

Judith Larson

5 years ago
rating 5.0
We just now rented a unit for the first time. We were given all the information we needed and the unit is very clean. We were given a pallet that was left behind which is very helpful. We are getting off to a good start and understand the friendly staff will be available if we have any questions.

Jenny Reents

5 years ago
rating 5.0
I am very happy with this storage mart. I have had my stuff stored here for the past two years and I have always felt that it is in a good place and extremely safe. I have also got to know the people that work there. They are friendly, professional and helpful.

katy frencher

5 years ago
rating 5.0
mechele was always wonderful and helpful!! Thanks Mechele!!!

Dan Block

5 years ago
rating 5.0
I had a great experience with this Storage mart location. Michelle at the front desk is wonderful to work with. They explained the entire rental process up front and I had no issues from check in to check out.

Charlotte Nelson

6 years ago
rating 5.0
I am extremely pleased with my experience at Storage Mart. My family and I are confident that our property is safe and secure, and will be in good condition when we are able to take our things out. This confidence reflects the quality of the units and the whole facility, and also the competence and courtesy of the staff.

F. Viehman

5 years ago
rating 5.0
Michelle is awesome! I moved from out of state & bought a house right down the road, she was so helpful and down to earth to help us out!!! Great safe clean storage units! Highly recommend this place!!!! Ask for Michelle!

Bruce Zenge

6 years ago
rating 5.0
I have found Mechele and her team at this Storage Mart to be top notch. Always friendly and helpful. The facility is always clean and attractive. A highly recommended facility and team.

Johnathan Flanagin

6 years ago
rating 5.0
Great place very nice people the only thing I wish they had was the option to pay bill with bank account other then that its a great place.

Pat Nicholson

5 years ago
rating 5.0
Units are very clean, very friendly staff.

abdulkadir osman

6 years ago
rating 5.0
the service its best they always call help me as much as want they take care my staff the best storage

Marsden Hand

6 years ago
rating 5.0
We have had a great experience with this StorageMart location. The staff is very friendly and you can tell customer service is a top priority. Couldn't recommend them enough!!

Cinda Spencer

5 years ago
rating 5.0
I have been in situations that require a storage space a couple of times and have had a wonderful experience both times! Mechele is awesome!

Tia Miranda

5 years ago
rating 5.0
Great service from Michele, units super clean, will recommend to friends and family!

Julie Nease

5 years ago
rating 5.0
Service always with a friendly smile! Safe well lighted very accommodating!

Charlie Charles

4 years ago
rating 5.0
Im happy to say that I had a great experience. Dominic was very knowledgable and helped me figure out the space I needed. Thought it would be expensive by the time I was done signing paper work, but got a month for free. Pleased with the cleaniless and upkeep there. I would definately suggest StorageMart on hickman.

Pam Condon

4 years ago
rating 5.0
Mechele and Dominic are outstanding!! We have been customers for about 8 years and you can't beat their customer service. They are the reason we continue to use Storage Mart! There are lots of options for spaces, clean and secure too.

quantumrays

4 years ago
rating 5.0
I love Storage Mart on Hickman in Windsor Heights, IA because I got a 1 month free rental & friendly service! The facility is clean too :)

Benjamin Williamson

4 years ago
rating 5.0
Crazy friendly! I was able to get a unit that worked for me on short notice and get moved in right away. I feel very comfortable using this service and the manager was super nice right from the start. Every interaction I have had has been genuine and the facility is clean and operates smoothly. Would definitely recommend this to anyone looking for storage.

Christine Brandenburg

4 years ago
rating 5.0
friendly and clean; great employees.

Lisa Carlson

3 years ago
rating 5.0
I needed a storage unit for just a short time and I rented one from Mechele, the manager at this store. She was great! She really knows her stuff and she was so helpful. She loaned me a dolly and a cart to unload my truck with and she even helped me out holding the door open! Thanks Storage Mart!

ALICIA Gutierrez Hall

3 years ago
rating 5.0
Great storage units with Climate controlled units. The gals that work there are helpful & friendly. Everything is super clean - which is nice. Use StorageMart if you need short or long-term storage.

Ashley

3 years ago
rating 5.0
Michele is more than helpful and goes out of her way to make sure moving needs are met!

Jamie Giusti

3 years ago
rating 5.0
Our Storage unit was great. It was clean and secure and easy to get to. People were very friendly and accomidating to us.

Amy Schmelzer

3 years ago
rating 5.0
I was very pleased with Storage-Mart at 6600 Hickman Road. The facility was bright and clean. Management was friendly and responsive. I would highly recommend them for your storage needs.

Kendall & Chelsey Barrett

3 years ago
rating 5.0
We jave had a storage unit her for almosya year and Mechelle and her team are ABSOLUTELY AMAZING. I highly recommend them for a place if ever in need of storage. They are just so friendly and understanding. They have have a great team here at storage Mart on Hickman in Windsor Heights.

Rod Reaves

3 years ago
rating 5.0
How to storage unit there for three years late on payment she always worked with me manage management was really really good one of the best people ever worked with can ask for anyplater people didn't she was never gave me no grief always very polite and honest can ask for any better people I would recommend anybody toGo there because Of how polite they are and they would work with you no matter what very very good customer service

Jeremy Bradley

3 years ago
rating 5.0
Great experience. Top notch service and reasonably priced

Jeremy Bradley

3 years ago
rating 5.0
Great experience. Top notch service and reasonably priced

Cathy Evans

3 years ago
rating 5.0
My husband and I have used StorageMart in Windsor Heights numerous times in the past 10 years. Each and every interaction we've had there has been positive. The facility is clean and well maintained, the gates are always secure, and you'll be dealing with the same people (Mechele and Dominick) year after year. If you have storage needs, look no further than this StorageMart location.

Iowa Captive Antiques

3 years ago
rating 5.0
This is by far the best storage facility in the area! Very affordable! The units are very clean and temperature controlled units are dry and easy to access. The manager at the Hickman location is very polite and helpful.!!

KT

3 years ago
rating 5.0
Great service! Gal working that day was wonderful, helpful and kind!

Zachary White

2 years ago
rating 5.0
Great people, great prices!

Marjorie Williams

2 years ago
rating 5.0
The property manager there was very informative and responsive whenever I had issues or questions. When I had water damages due to leaking ceiling she was very helpful with me filling out the claim which I appreciated!! However the claims department was another story!! They do not want to settle for the full amount that the contract states!! They only want give me half for what I no longer have and need and wanting me to settle for less..

Anthony DeFoor

2 years ago
rating 5.0
Michelle is freaking amazing! My wife Rhonda and I have been customers of Michelle's for around three years and we absolutely love her.

Becky Page

2 years ago
rating 5.0
The employee was extremely helpful and friendly. Very knowledgeable. Explained everything thoroughly. This is the second time I have used this storage facility. Would definitely recommend it.

Tyler Vujovich

2 years ago
rating 5.0
Mechele goes out of her way to provide excellent service!

Corrie Goforth

2 years ago
rating 5.0
5 stars worth of damage to antiques, heirlooms.... And they tell her their insurance coverage for the tenants property is only $1200.00. My mom has water damage, mold, on most of things that almost 100+ years old. 5 stars worth of misleading bs. Read your contract. They aren't going to tell you to read the contract. Do it with this company, should be highlighted in red or in large font. THUMBS DOWN. TERRIBLE COMPANY TO DO BUSINESS WITH. FIND ANOTHER.

Melissa Vine

2 years ago
rating 5.0
I've had a fantastic experience with Mechele every time I've stopped at the Windsor Heights StorageMart. She's kind, helpful, fun, and works hard. She also provided very clean units for us to store our things while we waited for our house to be ready.

Marjorie Williams

2 years ago
rating 5.0
The property manager there was very informative and responsive whenever I had issues or questions. When I had water damages due to leaking ceiling she was very helpful with me filling out the claim which I appreciated!! However the claims department was another story!! They do not want to settle for the full amount that the contract states!! They only want give me half for what I no longer have and need and wanting me to settle for less..

Marquita Johnson

2 years ago
rating 5.0
Outstanding customer service. I would recommend to anyone that needs to store something large or small.

Carol Lightell

1 year ago
rating 5.0
I want to thank Mechele at Storage Mart for 12 years of astounding care for my storage. I would recommend all those needing storage to come to her. You will never be disapointed!!

Kevin Turner

1 year ago
rating 5.0
When I was moving out of the facility, I realized that I lost my keys to the units. The manager met me at the units over a half hour PRIOR TO HER SHIFT to help me close out my bill and cut the locks so that my movers were not idle!! Great service!

Todd Evans

1 year ago
rating 5.0
This is the third time we've rented storage space at this location. The General Manager, Mechele, is always approachable and helpful, and the facility is clean and well maintained.

David Parks

1 year ago
rating 5.0
The day after Christmas 2019, I unexpectedly needed a large storage garage. I called the StorageMart at 6600 Hickman Avenue in Des Moines, Iowa. My call was routed to Arizona (I think) and the StorageMart Representative listen to what I wanted, and in short order got me set up with a 10X20 drive up unit. He was very efficient. The 1st month was FREE! All I paid at that time was a $25 administrative fee, and I was good to go. I stopped in the office at the facility later that day and Mechele finished up all the paperwork and explained everything I needed to know. She was awesome. On March 1st, yesterday, I decided I would need a bigger unit and possibly keep both units. Again I called and this time was routed to Cyndi in Missouri handled all the details. She too, listened to what I wanted, answered all my questions, and got me set up for the larger unit simple as pie. Cyndi was great. The only things they could improve on are: 1.) It would be very useful if they could email/text a facility site map--they have them at the office. 2.) Cyndi said that the computer system would not show her ALL the specific units that were available. Other than those things; the service was outstandung.

Amy Brandt

1 year ago
rating 5.0
We enjoyed working with StorageMart. The service is always prompt and courteous, there are several options for units including climate controlled and non-climate controlled, they work to keep the units clean, and it's gated to help prevent theft.

Jim Wills

1 year ago
rating 5.0
Everyone who helped us was knowledgable and helpful and made our transaction very easy.

Mary Jo Jablonski

1 year ago
rating 5.0
Very pleased with the service and the space. Our unit was very clean and with easy access. Hallways are wide. Easy to drive to and from the building. Jessica was helpful in getting us settled in. Getting the unit initially worked well. The gentleman who helped me gave plenty of options for storage size and location.

Laura Walth

1 year ago
rating 5.0
Michelle was so helpful. We appreciate her willingness to show us what the space looks like that we may need to use when we sell our house.

Brandon Harter

1 year ago
rating 5.0
From the first time I went in first impression was inviting and warm welcome from Michele. Really new hervbusiness ond ran it asvif it were her oen business but also listened and took the time to cover every detail to my understanding within my contract the covered dos and donts. Had A+#1 Experience.

Rebecca Mason

1 year ago
rating 5.0
I have had wonderful customer service with this location, especially Mechelle. She made sure my concerns were addressed and helped me with packing supplies. 100% recommend working with Mechelle and this location!!!!

Michael Copeland

1 year ago
rating 5.0
Good customer service is very hard to find in the society we live in today. Debbie and Jessica at the StorageMart on Hickman Road whent above and beyond to meet my storage needs true professionals of their environment. Thank you for your professionalism and your dedication to the customer!

Matthew O'Neal

1 year ago
rating 5.0
Mechele was awesome. Great job StorageMart. Mechele had a four wheeled cart that saved me a ton of time and energy while loading my unit.

T. Giles

1 year ago
rating 5.0
Great place to go with a great customer service Kim and Jessica was a blast to talk to an work with help me to find exactly what I needed at a very reasonable price thanks again for your time and help

arica wright

1 year ago
rating 5.0
All of my items are safe and the storage site is always clean. Mechelle is always friendly and super helpful. I would recommend this site to anyone who values their possessions

Shelly

1 year ago
rating 5.0
Lindsey made it easy to set up my storage. She had everything ready for me when I arrived, helped me get a lock, and took me to the unit to inspect it. The entire process was really quick. The unit was clean and easily accessible. What more can you ask?

Todd Russell

1 year ago
rating 5.0
I know that Mechele has been doing this for a long time. She is a professional who understands all the aspects of renting a storage unit. Most importantly she understands the aspects from the renters point of view and can answer any questions people may have.

Nicole Ascheman

1 year ago
rating 5.0
I have never had anyone treat me with the respect and professionalism that Ms. Stroud did. With covid and my daughter moving I thought life was over. She helped me from the beginning to the end. I could not have asked for anything else. God bless you Ms. STROUD.

Hele Spivack

1 year ago
rating 5.0
Michelle and her crew go out of their way to be as helpful as possible. They are kind, friendly respectful, courteous and extremely competent. In twenty years of dealing with storage companies, these guys are by far the very best! Excellent, fabulous, above and beyond! I highly recommend this place for your storage needs! Thanks

T. N Thomas

10 months ago
rating 5.0
I must say considering my circumstances this Storage Mart (Tiffany and Jessica) really did everything they could to help me! I had to switch units at the last minute one month. Tiffany was so helpful and patient. She was thorough in explaining everything that I needed to know. I had to move several hundred miles away so I needed assistance getting this done without being billed crazy monthly prices. Jessica was very fair and helpful regarding my situation. Especially considering the Covid crisis, as well as keeping the security of my unit priority. Its people like these girls that can make or break you. Through this crisis in my life, Id like to personally thank them for their attention and cooperation. While maintaining a professional and loyal atmosphere for Storage Mart. I felt like I could trust them and they didnt cut any corners keeping me and my unit secure! Thanks, ladies! Tamara Morgan

Mike Wheeler

11 months ago
rating 5.0
Jessica was more than helpful. I needed a space without any notice and 10 minutes later I was unloading my trailer. Thanks again!

Nancy Phillips

11 months ago
rating 5.0
Storage mart is the best. Its very clean and management at my storage mart on Hickman is so accommodating & friendly! I just cant say enough . Mechele The store manager contacted me immediately after I E Mailed and had everything set up for me

York Tolefree

6 months ago
rating 5.0
Best part of the ENTIRE moving experience was the kind, courteous service I received after a long trip. I was able to view (and change) my unit to better fit my needs..all the while, the gals had a smile. Welcome home..ps, no living (or parties) in the unit

patty katzenberger

6 months ago
rating 5.0
Thank you for a super employee. I love love Kimberly. She worked hard to give me just what I needed. I kept asking the same question, she never mentioned that she just happily answered them again. She gave me answers to questions I wouldn't have thought to ask. She made laugh myself out of my bad mood. The phone rang a long time before she picked up so I know she was busy, but she treated me as if I was the only call she would have today. You hired a good employee, you did a good job training her and you must treat her well because she seemed happy at her job. I hope she gets an extra chocolate bunny in her Easter basket.

Kara Olsasky

7 months ago
rating 5.0
Michele was very helpful and informative with the policies of StorageMart. She explained everything in a great manner. Thank you for the awesome customer service!

Javier Rodriguez

5 months ago
rating 5.0
Great service, moved in our kids stuff from their dorms this weekend. Loved the easy access and cleanliness was a plus!

Margaret Blecha

4 months ago
rating 5.0
Jessica was efficient, friendly and so helpful. Our storage unit is CLEAN, cool and affordable. We are very pleased with StorageMart. Thank you!

P Axland

3 months ago
rating 5.0
Returning customer. Had great experience on the phone with Raul. He made it very easy. Found the correct size for all my stuff. Thank you very much . Went to the actual store seen the unit shortly after the phone call. They had the paperwork ready. Looked at the unit- perfect size. Filled out all paperwork ready to move in! Thank you for making this very easy for me.

P F

1 month ago
rating 5.0
Easy check-in and an attentive manager. My unit was clean and feels very secure. Happy I chose this facility!

Lisa Turner

3 months ago
rating 5.0
I received Very thorough instructions during my first visit to Storage Mart. I really appreciated the staff taking time to walk me through them. Looking forward to being a customer! :-)

Andrew Hawkins

1 month ago
rating 5.0
Had an Outstanding experience with Jessica at the Windsor Heights location in Iowa. She was super helpful and explained everything thoroughly. She was super kind and patient with me. The location was very clean and organized. I had no issues.

M Hrubetz

1 month ago
rating 5.0
One of the few service providers where I actually felt like they wanted to assist you. Storage Mart offers online account access, automatic payment, and email notifications, so I always know the status of my account. When I have spoken to a representative, either in person or on the phone they have been pleasant and patient in answering my questions. More options, with better communication and service, better security, all for a comparable price. I get that with Storage Mart.

Amy Muell

2 weeks ago
rating 5.0
I have called several storage facilities and I just was not happy at all with the presentation or help. Kathy was so helpful, personable, and really listened to my needs and fears of renting a facility. It feels so good knowing that this is done and it only took like 10 minutes. Kathy Rocks!!!

Timothy Spivie

3 years ago
rating 4.0
price is fair...so far no issues.....though I might need a bigger storage :] Great customer service!

Bryce Levasseur

2 years ago
rating 4.0
Corporate is unbelievably easy to work with. Local management, also unbelievably easy to work with. Very friendly, nice, great people. This location has a very small staffing issue that May cause a minor inconvenience. But they are working diligently to hire on more great people.

Shirley Brandser

2 years ago
rating 4.0
We are very satisfied and happy so far. Bob and Shirley Brandser

Kristin Jones-Buchanan

3 years ago
rating 3.0
Clean facility. Easy access, nice size units.

Jeremy Gilbert

2 years ago
rating 3.0
Because...

Lexx Ritter

4 years ago
rating 2.0
Didn't really dislike it. Nice area, clean. Man who set me up over phone was awesome. Very kind. Getting 3 cause having to give two week notice that you don't need any longer when tons of openings n do you really need it one month n two weeks. Not like A waiting list. Thank You. Next door to nightmare Hickman Motor Lodge having to flee not much choice.

Kathy Battles

3 years ago
rating 2.0
The only reason I'm at this particular storage unit is because it is very close to my house. Otherwise the service is terribly slow and I pre-registered for both units that I ended up having. I just found out after going through flooding here in Des Moines Iowa that's supposedly my storage unit closes at 10 and if I hadn't found the button to let myself out at midnight when I was unloading the last of my stuff from my flooded basement I would have been locked in overnight because nobody bothered to tell me the hours of the location. I tried calling the 800 number and absolutely no one answered and there is no emergency call number if you get stuck or have issues or anything else I am so not impressed with this company

John Gray

3 years ago
rating 1.0
This new management is absolutely awful. Prices have gone up and they don't work with you at all. Having been a loyal customer to the previous management for years it's sad to see. Do not store your stuff here, you will regret it.
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rating 5.0
2 Reviews
Write a Review

Melissa V.

2 years ago
rating 5.0
I've had a fantastic experience with Mechele every time I've stopped at the Windsor Heights StorageMart. She's kind, helpful, fun, and works hard. She...

Merri M.

2 years ago
rating 5.0
My experiences with StorageMart have been very positive so far. The staff have been helpful and friendly, and the facility is secure, accessible and clean....
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  • 24 Hour Cameras
  • Bright LED Lights
  • Carts & Dollies
  • Climate Control
  • Delivery Acceptance
  • Drive-up Access
  • Exterior LED Lighting
  • Gated Entry
  • Interior Hallway
  • Online Bill Pay
  • Online Rental
  • Rental by Phone
  • Roll Up Doors