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StorageMart

9821 Douglas Ave, Urbandale, IA 50322

Office Hours
MON - FRI9:30am - 6pm SAT9:30am - 4pm SUNClosed
Gate Hours
Daily6am - 10pm
Google Reviews
rating 4.5
Write a Review

Mere Majors

6 years ago
rating 5.0
Great secure place and awesome customer service. Kortni was fantastic and very helpful. Everything my family needed to transition our move. Highly recommend this location and company!

Faith Shively

5 years ago
rating 5.0
I HIGHLY recommend Storage Mart, especially this particular location. The staff member Kortni who helped me was super friendly and very helpful. My unit was clean and spacious enough for all my storage needs and priced fair compared to other storage companies in the area. Kortni was extra helpful in helping me find the perfect sized storage unit for my needs. I felt safe at the facility even after hours. Great Storage Mart location!! I will definitely rent from them again in the future!

Scott Spehar

4 years ago
rating 5.0
Loved this location and the staff was incredibly friendly and helpful. Ashley in particular was very helpful and she followed up within one day of me cleaning out my storage unit to make sure everything was ok. They obviously watch the facility closely and check up quickly if anything appears out of the ordinary. Highly recommend this location!

Edward Ngugi

4 years ago
rating 5.0
Ashley was wonderful. She helped me save alot of money by informing me of the one month free deal they had. She also helped me choose the right storage with easy access. Professional, friendly, and helpful. Great experience.

My Karma

4 years ago
rating 5.0
The costumer service was outstanding. All questions were answered. They also went out of their they to help out.

William Deskin

5 years ago
rating 5.0
We needed to move to a larger storage unit. The people working for StorageMart especially Courtney were more than helpful in taking care of this situation for us. She kept in contact with us throughout the move to see if there was anything else they could do to help. I would highly recommend StorageMart to help with your storage needs.

Raven Skinner

5 years ago
rating 5.0
Deborah was amazing! She was able to suggest several units that would suit my needs, and last minute. The units were clean, well lit, and it felt like a safe place to store my belongings. Thank you Deborah and storage mart!

Dragonhunter 12246

3 years ago
rating 5.0
Facility was extremely clean. Tara, was friendly and very accommodating. Flexible and explained the contract with me. Would recommend this storagemart to anyone.

Stella Kiri

3 years ago
rating 5.0
Tara was very helpful and I would recommend anyone looking to get a storage to come to this location..great job..keep it up Tara

Rebecca Basye

3 years ago
rating 5.0
Amazing service cheapest in area super affordable very friendly. Great experience.

David Stone

3 years ago
rating 5.0
Best place I've ever had to work with employees are excellent managers the greatest manager I've ever met met all my problems and needs and solve everything wooden train anywhere else

Ben Ferguson

3 years ago
rating 5.0
They are amazing here. Always willing to help out and make sure the customers are happy .

esau guevara

3 years ago
rating 5.0
I rented a truck from uhaul and when I went to pickup, they didnt have the size I needed for the time that I selected online. Upon checking-in to Storage-Mart they told me THEY HAVE TRUCKS available, it was cheaper, cleaner and newer than the uhaul truck. The customer service was better and I didnt have to wait in line for 40 mins or get transferred to some call center when I call in. It was a convienent one-stop for storage, truck rental and moving supplies.

Betty Hillson

3 years ago
rating 5.0
I went in a couple days ago and inquired about rentals. Tara was very accommodating and friendly. She explained everything in a way that I could understand. I also noticed that you have a truck for customer use. Tara also explained all the details. I will be having a need for storage in the future and will definitely keep this under strong consideration.

Ashley

3 years ago
rating 5.0
Amazing customer service!!! Went above and beyond my expectations!!! Highly recommend to anyone needing to store.

Len D.

3 years ago
rating 5.0
Just talked to Kyla in the call center to verify that auto-pay was set up on my rental unit. This was the best and most helpful call center conversation that I've ever encountered in my life. Kyla was polite, friendly, extremely helpful and efficient!!!! And she spoke perfect ENGLISH. Imagine that! Because of Kyla I will continue to do business with this company. Kyla, YOU ROCK!

Mark Retter

3 years ago
rating 5.0
They have made my moving so simple this is a very secure and clean environment and I am grateful

Jessie Kuhl

3 years ago
rating 5.0
Appreciated StorageMart experience in Urbandale. Moved from a 1,900 square feet 4-bedroom home where I lived for 25-years to 630 square feet! Pretty traumatic and the StorageMart staff was great to work with -- had to store a lot of things for about 10 months.

Ralph Schlaefle

2 years ago
rating 5.0
Office mgr explains everything clearly. Storage area very clean. Good choice.

Phil Smith

2 years ago
rating 5.0
Great help! Recommended the use of a app to pay my bill every month! You should look into it!

David Starlin

2 years ago
rating 5.0
Friendly and efficient staff. Extremely clean storage facility!

Mackenzie White

2 years ago
rating 5.0
Quick and easy experience!

Len D.

2 years ago
rating 5.0
Just talked to Kyla in the call center to verify that auto-pay was set up on my rental unit. This was the best and most helpful call center conversation that I've ever encountered in my life. Kyla was polite, friendly, extremely helpful and efficient!!!! And she spoke perfect ENGLISH. Imagine that! Because of Kyla I will continue to do business with this company. Kyla, YOU ROCK!

Gary Steinke

2 years ago
rating 5.0
My experience with Storage Mart in URBANDALE has been very good. The staff is very friendly, happy, and really try to help you get the unit you need at the best price. I highly recommend this place if you need to store items short term or long term. I wouldnt go anywhere else.

Rick Fausel

1 year ago
rating 5.0
Good prices, nice clean facility, great staff...

Paul OConnor

1 year ago
rating 5.0
This is the first time I used StorageMart. The cost was very reasonable and the location is very convenient. The staff was friendly and professional.

Jonathan Thomas

1 year ago
rating 5.0
Dakota in customer care did an excellent job helping me with my account, the storage facilities are clean, decently priced and secure. Can't complain about anything regarding their services

Dominique Davison

1 year ago
rating 5.0
Very friendly and knowledgeable. Fast and efficient service

Sean K. Potts

1 year ago
rating 5.0
I've only ever used StorageMart for all of my storage unit needs throughout the past few years and I've never been let down. Prices are affordable, constant deals make it EVEN more affordable, management is always friendly, and the units are well kept.

Dylan MacEoghain

1 year ago
rating 5.0
My partner and I rented a facility late in the day on Saturday and Arianna was an absolute gem!! It was literally 30 minutes to close and she was so sweet making sure we had everything we needed before showing us to our unit across the street!! A+ customer service, so glad we were lucky enough to have her help us out!

Carol Brandt

1 year ago
rating 5.0
This was the first time I ever rented a storage unit. I was impressed with the rental process, the person I met with to get my unit and the unit itself. Everything went smoothly every time I entered the area. If the need arises, I will come back to the Urbandale lication.

Rooster McShaudenfreud

1 year ago
rating 5.0
Ariana was a great manager when I needed a storage unit to store my property for the winter... extremely helpful when I started to get the unit rented and when I moved out... clean and courteous facility and superb service.

Arianna Brown

10 months ago
rating 5.0
Customer Bob Gorsuch appreciates Raul for being personal making sure he was all taken care of. He does not have an email so the store manager took some time to write the review for him.

Urbandale Iowa

10 months ago
rating 5.0
beautiful place people who atie are excellent des give 100% acceptance

Odessa Clark

9 months ago
rating 5.0
My representative Becky was awesome and very informative. Highly recommended

Amanda Kellerhals

9 months ago
rating 5.0
Clean, efficient and super convenient! Will definitely use StorageMart again!!

Willa Harvey

9 months ago
rating 5.0
I called today to rent a storage unit and was very satisfied with the explanation of things. The person I talked to very helpful and very personable

Astrafurniture Astra

8 months ago
rating 5.0
I rented a unit there today and will likely be back for another as the need arises. The prices are competitive and the location is perfect for me. Kim was very helpful and pleasant and the entire process went quickly and smoothly.

tj hutcheson

8 months ago
rating 5.0
I REALLY APPRECIATE and work with KIM when dealing with getting the storage unit and any problems that I have. KIM always friendly and also very knowledgeable about the units and the company.

Matthew Warrick

9 months ago
rating 5.0
Great store the lawn looks great all the time Tiffanie ,helped with my unit getting it all set up for me

Karla Pinckney

8 months ago
rating 5.0
Awesome customer service. Very pleased with my experience.

Sarah Miller

7 months ago
rating 5.0
Spoke to Tiffany over the phone, she answered all of my questions and was very informative of what I would need for storage. AWESOME CUSTOMER SERVICE!

Jim Kaura

7 months ago
rating 5.0
Torrence was incredible he walked us right through the rental process he was very thorough with the information We are happy we choose this rental facility

Amy Wolford

8 months ago
rating 5.0
Cindy was great! She answered all my questions, and help me get into the right unit quickly

Laura Shell

4 months ago
rating 5.0
Check-in was really easy, staff was helpful, and the unit was very clean.

Lawana Eaton

6 months ago
rating 5.0
I appreciate how management understands the need in changing payment due dates !

John Eduardo

5 months ago
rating 5.0
Great service, Ariana and Jessica were very friendly and efficient Fair pricing. And the facility is clean!.

Brandon Washington

3 months ago
rating 5.0
As always stunning service! Even despite wearing a mask, Tiffanie has a smile that could brighten even the gloomiest days, thank you for your amazing customer service Tiffanie!!

Chaz Val Lauren

3 months ago
rating 5.0
Storage Mart on Douglas Ave. Urbandale, Iowa has been a life saver! Their friendly, professional customer service has indeed made my life easier. Lindsey R has been reliable and helpful while having a positive attitude that truly made my day better! I highly suggest Storage Mart to anyone looking for storage units.

Felicia Johnson

3 months ago
rating 5.0
Very friendly place. Lindsey has always been very helpful. She has gone above and beyond for me more than once! Thanks Lindsey!

Milky Way

2 months ago
rating 5.0
I was behind on my bill so I went into settle things up and Lindsey helped me with everything that I needed to know. Great customer service, much appreciated!

Mary Lautzenhiser Bellon

2 months ago
rating 5.0
Very clean and easily accessible. Staff is helpful and great. Highly recommend!!

Kim

2 months ago
rating 5.0
Kimberly was very helpful. She explained everything completely and made sure we understood all parts of the rental agreement.

Bill Mech

2 weeks ago
rating 5.0
Check-in was straightforward. Tiffanie was kind enough to switch units on the spot when we realized that we could get an overhead door type entrance. She also called when she discovered that we had not fastened the lock properly so that we could fix it and secure the unit. Good customer service!

Steve Koch

2 weeks ago
rating 5.0
Have had at least one unit at this Storage Mart since 1998. Have enjoyed the location, security, and friendliness of employees during all these years. Some day I will be able to give up my unit, but until then I will enjoy all the above positive things about this location.

Dawn Plimmer

1 week ago
rating 5.0
I called ahead as we were short on time. Tiffany was great. She had everything ready to go when I got there as quick to get signed up as possible. 10 min. Unit was clean and ready to go. Easy!!!!

DeeDee Schumacher

6 years ago
rating 4.0
Since this storage facility has changed to Storage Mart things seem to be running much smoother. I haven't experienced the same billing problems that I have in the past. I would recommend this storage facility.

Krisa Lewis

3 years ago
rating 4.0
I felt caught off guard with the additional fee of insurance and the lady helping definitely didnt want to be there. But the unit was clean and easy to get to.

Mathew Cunningham

2 years ago
rating 4.0
Very easy to work with and securing a storage unit online is quick and easy . The staff was easy to work with and very friendly. They made it a very seamless process. Great job out of them. Thanks.

David Wyner

1 year ago
rating 4.0
The location is clean and well maintained. The only issue I had was the key pad leaving the location took about 5 tries each time before the gate would open. I just found it to be a hassle when you want to leave to reenter the code several times to get it to work.

Keith Oliver

1 year ago
rating 4.0
Staff here is friendly and their service is good. Usually clean facilities. Been here for about six months and I will be continuing to use this facility as long as they remain the cheapest in the area.

Blake Whisenand

1 year ago
rating 4.0
Great staff on board. Very kind and helpful. I Just wish I was open later.

Colleen Simpson

1 year ago
rating 3.0
Storage Mart is competitive and helpful until you stay for a longer time and the rent keeps escalating until they are so expensive you are forced to move and find another place.

Scott Fisher

4 years ago
rating 2.0
Nice facilities but rude staff. I felt very unwelcome when I stopped in.

Angela voyna

2 years ago
rating 2.0
Locked me out one day after my first month rent was due. I arrived locked out on 7/2 when rent had been due 7/1 and I simply forgot.

Christy S

4 months ago
rating 2.0
Well, after only renting the unit for about 5 months they are raising my rent $10 more a month. I also do not like that every so often they will say they "lost" my insurance coverage information (and will start charging me for theirs) and I need to have the insurance agent email it over to them again. Another thing.. if you sign up for a unit online and end up changing location of unit after you get there you might want to be aware they will forget to cancel out the unit you did not move into and bill you for it. They tried this on me. Also, the 2nd unit I got was not cleaned out.. leftover debris all over the floor. I cleaned it out myself. I asked for compensation and never got any. Btw, I have rented at the location on 63rd in WDM with no issues. I will probably empty my unit in Urbandale and use 63rd from now on.

Dwight Thomas

5 years ago
rating 1.0
horrible

VL Van Horne

1 year ago
rating 1.0
I've used this place several times because of its location; however the service is subpar. It's hard to find anyone around and when I've called the phone number I get routed to an offsite answering system to leave a message. This has happened during business hours and after hours and weekends. I needed to get in on a Sunday morning and even though my rent was paid up, I could not open the gate with my unit number and passcode. I had someone to help me get things out of my unit and had to cancel. I was able to get in the day before. Of course they're closed and my phone calls go nowhere, as usual. If you don't have a job and other responsibilities with limitless time on your hands to wait for someone to assist you, then this is the place for you.

Kimberly Alvarez

1 year ago
rating 1.0
Worst experience ever, I rented a storage unit to leave my clothes, shoes, and other personal items while I left for a period of 2 month. When I returned to take my items back with me half of my belongings where covered in MOLD ! I filed a claim since I had the insurance and after waiting 2 months they called and said they were simply sorry but couldnt cover the cost of all the items I lost (My baby crib, play pen, high chair, shoes, clothes, and many other items) because there insurance doesnt cover mold. A sorry wasnt going to help me pay all of my kids clothes, shoes, and toys. Never renting again from here and I suggest others do the same.
See all Reviews
rating 2.5
3 Reviews
Write a Review

Jeremy F.

4 years ago
rating 5.0
A while back I had a chaotic move. My house closing got pushed back multiple times, and I was unable to extend my my lease at my apt, I ended up finding a...

Diane L.

2 years ago
rating 1.0
I recently rented a small unit here, only needing it for a couple of months. I chose Storage Mart because they were advertising one month free. Great!...

Michelle B.

1 year ago
rating 1.0
So if I could give this place a 0 I would be more than happy to do so. I have had problems with them since I started renting with them about drainage from...
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  • 24 Hour Cameras
  • Boxes & Supplies
  • Bright LED Lights
  • Climate Control
  • Delivery Acceptance
  • Drive-up Access
  • Exterior LED Lighting
  • Gated Entry
  • Interior Hallway
  • Online Bill Pay
  • Online Rental
  • Rental by Phone
  • Roll Up Doors