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StorageMart

2500 SE 14th St, Des Moines, IA 50320

Office Hours
MON - WED9:30am - 6pm THUClosed FRI9:30am - 6pm SAT9:30am - 4pm SUNClosed
Gate Hours
Daily6am - 10pm
Google Reviews
rating 4.0
Write a Review

Mike Simpson

4 years ago
rating 5.0
Staff is kinda rude but its a storage place it is a high pressure job.

MJ Robinson

4 years ago
rating 5.0
Clean and reasonably priced.

Crystal Rodriguez

6 years ago
rating 5.0
Clean, convenient, great friendly staff, affordable. Thanks Storage Mart !

Bobby Shiflett

4 years ago
rating 5.0

Tina Mcconnell

4 years ago
rating 5.0

Jo Forbes

3 years ago
rating 5.0
Friendly staff, clean facility, easy access.

Taryn Ellis

3 years ago
rating 5.0
Great customer service. Clean. Kind of expensive.

Peter Landis

3 years ago
rating 5.0
They are polite and accommodating, very nice.

Gus L

3 years ago
rating 5.0
Very good prices, the girl at the counter was very helpful, I would highly recommend it, lowest prices I found in town for the size of unit I was looking for.

G Lopez

3 years ago
rating 5.0
Very good prices, the girl at the counter was very helpful, I would highly recommend it, lowest prices I found in town for the size of unit I was looking for.

J M

3 years ago
rating 5.0
Manager is very friendly, clean units safe and secure nice facility to store my items lots of different sizes to accommodate any needs

Beverly Dake

3 years ago
rating 5.0
Very good consumer care

Carrie McIver

2 years ago
rating 5.0
StorageMart is reasonably priced and convenient. Access is made easy and the staff is absolutely awesome to work with.

charmann mcdougal

2 years ago
rating 5.0
Friendly and clean. Nice units! And you just can't beat the price!!

Jennifer Quick

2 years ago
rating 5.0
We'd originally rented a 10x10 unit. However, by the time we attempted to put the last of our belongings in the unit, we realized that we were in need of a larger unit. So, a "GREAT BIG" shout out to the Manager Kerri/Carrie(s/p)? for going above and beyond the call of duty. Instead of us paying for two separate units, we were fortunate enough to get the size we needed and it just so happened to be available. All of the units are clean, easily accessible and reasonably priced!! The manager is very professional, personable, friendly, helpful and always has a smile on her face. Clean property and very well tended to. Thanks again, Kerri/Carrie(s/p)? for all your assistance that you were able to offer. You're the best! I look forward to doing business with you. Sincerely, Jennifer Q

Keith K

2 years ago
rating 5.0
Great customer service, pricing, and storage space.

Jerry Morales

2 years ago
rating 5.0
The lady in the office at your SE 14th St & Bell was very nice and professional trying to assist me in finding a unit that would suite my needs, Thanks Kerrie!!! I will be in touch soon!

sandra close

2 years ago
rating 5.0
Your people were wonderful I'm highly satisfied

Kim Hart

1 year ago
rating 5.0
No problems here I saw

Temp Temp

1 year ago
rating 5.0
Jackie did great super polite very easy process Im very thankful:)

Cristian Macias

1 year ago
rating 5.0
Great service big nice storage I really would recommend this place not expensive at all

Kari Linn

1 year ago
rating 5.0
Have had the best experience. Its safe, secured, protected from weather. Fell good knowing my things were safe. Perfect sized units.

jeff glass

1 year ago
rating 5.0
Laura was very helpful in assisting me with my storage rental.The unit was very clean and definitely secure. It was reasonable priced And I love the handy location. Thanks Dino's!!

ALFORD WILLIAMS

11 months ago
rating 5.0
Professionalism and knowledge of of her job and very caring knows her job and does it very well I appreciate the professionalism that you bring to this community I am new to this community thank you very much.

Dimitri Riley

11 months ago
rating 5.0
I have been with storage mart now for awhile to handle business shipments in the area. The team is great and always tends to my every need.

Laura Darnall /Terry

10 months ago
rating 5.0
I have my stuff in that unit for 5 years now ..and had no problem with them

kerrie Heinsohn

10 months ago
rating 5.0
The review I am writing is about my customers. Yes, I am a store manager here. I just wanted to give a shout out to Paul (who said I could his name), who found one of our local Taxi Drivers wallets on property and returned it, so he can now leave for his trip on Monday with no worries!! There is just not enough good being shared right now. Thank you to all my customers who go out of there way to watch my site when the office closed. Thank you

Teresa Cow

9 months ago
rating 5.0
Friendly and caring people willing 2work with you if you forget or fall behind on payments

Phil-Francie Bishop

7 months ago
rating 5.0
Easy rental process, good price, clean unit, good access hours. Highly recommend

sonya S (Wisdomskiss)

6 months ago
rating 5.0
Ive rented with this location 3 different times and each time was very pleasant. I would continue to rent from this location. Thank you for the great customer service each time I come in to this location.

Freda L. Wallace

5 months ago
rating 5.0
The call center representive and the manager was very nice and helpful.

Kassie A

3 weeks ago
rating 5.0
Everyone has been extremely helpful and courteous that I have dealt with over the phone or in person. I definitely would utilize storage through this company again. Thank you for your excellent service!

Karla Halterman

1 month ago
rating 5.0
I like my storage unit 501 works great for storage

Darwin Maron Jr.

2 months ago
rating 5.0
Great Service Friendly staff 10/10 would use again.

Linda Carter-Lewis

6 years ago
rating 4.0
I've had storage at this location for 10 years, so I've been working with StorageMart staff since they took over this facility. Everyone I've talked to by phone or in person has been very helpful and nice. Samantha, in particular, has been extremely helpful and so easy and nice to work with. I greatly appreciate the understanding and flexibility given me as I adjusted to the changes during the transition to StorageMart. I feel appreciated and respected as a customer and Samantha is a big reason for that. Thank you. Linda

Omar Colwell

4 years ago
rating 4.0

h yala

4 years ago
rating 4.0

Shontae B

3 years ago
rating 4.0
Very nice staff and the storage unit is very affordable price including the insurance too. I get one month free which was a added bonus.

Boom Dynamite

3 years ago
rating 4.0
The assistant manager was a blast to talk to. Looking forward to storing here.

Vickie Allen

3 years ago
rating 4.0
The place is clean and safe. But it's too expensive and I felt like I was treated like a criminal for spending too much time there by an employee because theyve had a " homeless people" problem recently. I was highly offended

David Pioske

2 years ago
rating 4.0
A great storage facility at a superior price.

Scott Forest

1 year ago
rating 4.0
Easy access within 6am to 10pm

Tanya Stewart

1 year ago
rating 4.0
The lady talked to me like I was illiterate or dumb. I know how a storage unit works & I'm not 5 years of age. I know how to read & follow directions. The are great tho! The facility itself smelled clean and my unit is clean.

Jeffrey Mullin

1 year ago
rating 4.0
My StorageMart experience started out with a wonderful conversation with a young lady named Dolores somewhere in Missouri. She was very helpful about finding the right unit for me and including any discounts and specials that were available. I was very pleased with what my final bill came to. Dolores was professional and pleasant. When we arrived at the StorageMart on Southeast 14th Street in Des Moines Iowa Kerrie was very helpful as well! She knew that I was disabled and used a wheelchair so she brought paperwork out to me on a clipboard to sign and was very instrumental in getting us started. The main drawback I have with my storage mart experience is that because I drive a handicap van and I use a wheelchair it's impossible for me to punch in the code to get through the gate and get back in my vehicle in time to enter. I would like to see them replace the key pad to a place where you can do it from your vehicle. Both going in and coming out of the facility.

Vickie Allen

3 years ago
rating 4.0
My unit was broken into and all of my possessions were removed.

Melody Phillips

1 month ago
rating 4.0
It would be more convenient if there was access to the storage shed 24/7.

Doug Eadr Wade

3 years ago
rating 2.0
Manager very nice. Overpriced

Chris Allen

3 years ago
rating 1.0
I rented 2 storage units because I was storing a 2 bedroom home plus a car. Everything was fine except I had to report the locking system to management because they were very difficult to use. Everyone was helpful & pleasant except for Crystal. She was pleasant when I was starting to rent the units, then once the paperwork was signed, she was a matter of fact, no variations, by the book person to the point of being a rude b. When you asked her a question you would get several answers, all different. I accidentally left a trash basket on the property and was called immediately and told if that happened again she would charge me a large disposal fee, I told her it was not intentional and she just said dont do it again in a rude tone. Then there was the issue of the Notice to Vacate, which is a whole new issue. I would probably rent from Storage Mart again, but will never use a facility that Crystal manages.

John Mc Kee

3 years ago
rating 1.0
The particular location was completely uncooperative when it came to rents, office and personal availability, and even lied about circumstances associated with data breaches, power outages, etc. Go down the street to UHaul, their fair, square, and don't give BS excuses or charge extra for their mistakes.

Amber Dittmer

2 years ago
rating 1.0
My aunt has a storage unit here, and whoever brought the cockroaches in can also take them out. Please and thank you!!!

Nikki Hoskins

2 years ago
rating 1.0
Had issues with my autopay and communicated the situation with the office for them to lock me out my storage unit. All the while charging $60 in late fees and inconvenience fees! Very one sided and janky! Customer services was rude and they also make you pay mandatory insurance

Nikki Hoskins

2 years ago
rating 1.0
Had issues with my autopay and communicated the situation with the office for them to lock me out my storage unit. All the while charging $60 in late fees and inconvenience fees! Very one sided and janky! Customer services was rude and they also make you pay mandatory insurance

Alon Rene

1 year ago
rating 1.0
Roaches and lots of other problems such as getting stuck because the gate won't open for 45 mins.

Kathleen Worley

1 year ago
rating 1.0
not enough parking to conduct business. Locked a person out for $5. Had to go to her home and pay $5 before they would unlock gate to unload my car.

Jason Simon

1 year ago
rating 1.0
Please avoid unless you enjoy taking a financial beating...the corporate machine is alive and well and brought to you by Storage Mart. Also note if you read any positive reviews recently posted....beware as those are most likely fabricated by the Storage Mart. In the end Ill enjoy the work of moving out of this abusive sinkhole with outrageous late fees. With late fees the 2nd month was $244..enjoy.

Ashley “Bear Bear” Sholley

5 months ago
rating 1.0
I wish units were climate control considering I'm paying nearly $170 a month for last 3 years I have had to throw my couch, clothes, and other items out. Also should give a loyalty discount to those who have had same unit for as long as I have. I pay the extra for insurance but honestly what's the point of my unit is inside and still have damaged items.
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rating 3.0
2 Reviews
Write a Review

Mason F.

2 years ago
rating 5.0
Great place to store, painless as it can get. The staff are very friendly, the location is incredibly secure, and I have no worries about storing my things...

Rachel X.

3 years ago
rating 1.0
The staff are great. They're friendly and always looking for ways to help out. Access is easy and secure. However, the units are a bit gross. They are badly...
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  • 24 Hour Cameras
  • Boxes & Supplies
  • Bright LED Lights
  • Carts & Dollies
  • Delivery Acceptance
  • Drive-up Access
  • Exterior LED Lighting
  • Gated Entry
  • Interior Hallway
  • Online Bill Pay
  • Online Rental
  • Rental by Phone
  • Roll Up Doors