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StorageMart

4043 E 14th St, Des Moines, IA 50313

Office Hours
MON, TUE9:30am - 6pm WEDClosed THU, FRI9:30am - 6pm SAT9:30am - 4pm SUNClosed
Gate Hours
Daily6am - 10pm
Google Reviews
rating 4.1
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Medina Vel

6 years ago
rating 5.0
Can't complain. Friendly service, the place is always clean. I've experienced no issues whatsoever.

Charles Timberlake

6 years ago
rating 5.0
Excellent service from the lady on duty. Facility is maintained well. Looks like this is going to work out very well for me.

Paul Lantz

5 years ago
rating 5.0
Excellent customer service! The whole experience was great! Brian is very easy to work with and very professional. Wish all of my customer experiences were this good. Thanks Brian.

Debbe Terry

5 years ago
rating 5.0
Very nice people. Easy to do business with. Very clean facility.

Nancy Vickers

6 years ago
rating 5.0
Fantastic Service. When we arrived to move in, our reservation was not found. NO WORRIES! Tara was able to solve the problem, get us what we needed and we were able to move into the unit as planned. We will definitely rent here again!

kevin kern

6 years ago
rating 5.0
they are doing a great job. there storage is always clean and the price is right. and they are very friendly. we want to give them.5000% thank you for everything that you have done for us. and god bless your business. from kevin and yvonne

Terry Madison

4 years ago
rating 5.0
Easy on-line reservation. Staff very courteous and knowledgeable. Prices very reasonable. And close to home. Being a security supervisor, I felt assured our belongings would be safe & secure.

Brian Daye

4 years ago
rating 5.0
The customer service is superb.Highly recommend them for any of your storage needs

Derrek

3 years ago
rating 5.0
I couldnt be happier with the entire process from booking online to going into the location and having Brian help me as Ive never had to do this. The place was clean and well kept. Its rare to find happy employees that care about their work place and Storage Mart got lucky when they found this guy. From start to finish the process was seamless. Thanks again Brian for all your help this day in age not to many show appreciating but keep doing what your doing.

Erik Bason

3 years ago
rating 5.0
Rich was the best help I could have gotten in the situation i was in at the time. Very grateful he was there to help me out. If anyone needs a nice, clean, and well maintained unit, stop in and see him!!

katheryn Guevara

3 years ago
rating 5.0
Rich was great :-) wonderful positive attitude and customer service !

Melissa Reich

3 years ago
rating 5.0
Arianna is wonderful, very friendly and extremely helpful. Had to come in and get a second storage unit and Rich is the man!! Absolutely wonderful people working at the NE 14th complex.!!

carol mccullough

2 years ago
rating 5.0
This is my third time of using storage Mart. My other times were very good. Clean, dry and didn't have any problems with the unit or the people. So far it's been great working with the lady on the phone and at the facility. Will tell others to use Storage Mart.

Deb Stineman

2 years ago
rating 5.0
Very nice people! very clean

theresa smith

1 year ago
rating 5.0
Service was great, availability was just what I needed,paperwork was quick and simply done over the phone, unit was ready when i arrived. Great place.

Cynthia Nielsen

1 year ago
rating 5.0
Nice, well maintained storage facility. Staff is friendly and helpful.

Mariah Austin

1 year ago
rating 5.0
Jackie helped me get started and got my first month free ! Also threw in $1500 worth of insurance first month free as well. She was sweet as can be, very polite. Would definitely recommend Also they will donate $15 to charity for this!!! So thats a plus

vanessa waldrop

1 year ago
rating 5.0
Thank you for your help today I think her name was rebecca or Becky I can't remember her name but she helped us a lot

Jennifer Carr

1 year ago
rating 5.0
Crystal M. was amazing to work with and explained everything to a T made it easy to understand. Would definitely recommend the storage unit location to anyone

wayne cooper

9 months ago
rating 5.0
My wife and I got a climate controlled room. The doors and hallways leading to our room are wide and clear of clutter. Even with the wintery conditions outside they do their best to keep the driveway clear and safe. The main reason for choosing StorageMart was the fair pricing.

Heather Bekish

8 months ago
rating 5.0
I have always experienced friendly service and a clean unit.

Heather Hough

8 months ago
rating 5.0
Excellemy service. Fair pricing. Clean and kind. Thank you

Vicky Field Whitlow

4 months ago
rating 5.0
Jason was very helpful. Funny and informative. Very glad we chose storage mart to store our moms things.

Dody Benfer

4 months ago
rating 5.0
very nice lady helped me check in but the rest,,,,well its too soon to tell

Rose Lampman

4 months ago
rating 5.0
I had very good experience with the customer service and they were very helpful

Kevin Young

2 months ago
rating 5.0
The gentleman that I spoke with was very helpful and friendly. I would recommend this location to anyone.

Bridgett Young

3 months ago
rating 5.0
Manager was pleasant to work with and will definitely be back.

Blake Mulnix

1 week ago
rating 5.0
Great customer care, a kind lady walked us through everything, great storage unit that is easily accessible. Great experience overall!

Julie Robinson

6 years ago
rating 4.0
I have had a unit there a couple years now and it has always been well kept. I have never had a problem. Also the staff has always been quite courteous with me.

john nielsen

4 years ago
rating 4.0
Clean and close to home

Nick Waters

4 years ago
rating 4.0
Should have 24 hour access

melissa mejustme

2 years ago
rating 4.0
Very friendly and.helpful

Carlos Montano

2 years ago
rating 4.0
Clean place friendly staff who are willing to go that extra step for you

Riley Sherman

4 months ago
rating 4.0
Very friendly and helpful they found the best storage that works for me and a decent price

Kim Nikkel

3 months ago
rating 4.0
Working with the manager was excellent. Climate control area clean.

Adrianna Mitchell

4 years ago
rating 3.0
Very helpful staff but not always on site during open hours.

Alexandra Gomez- Benitez

3 years ago
rating 3.0
Employees where nice and helpful. But the actual storage unit area smelled really bad of cigarettes and animal's.

Sara Bozarth

1 year ago
rating 3.0
I find it really sad that people are struggling or are in some sort of a bad situation, (otherwise, their stuff probably wouldnt be in a storage unit) and I get an email November 18th staying my rent is going up effective January 1st from 207.00 to 230.00 after taxes. November 20th, I get another email stating that theyre donating 27,000.00 to big brothers big sisters. How convenient is that? So Im sorry but I really feel that 27,000 is coming out of our pockets! But who do you suppose will get the tax credit on that money? Not us! And Im sure they will say its an annual rate increase. Sorry but thats a little to convenient. Other than that, I really have nothing good or bad to say about the place, its a storage unit. I pray that the other reviews about mold and rodents are not true for our location!

Kasara White

2 years ago
rating 2.0
My sister pays for a indoor unit... Suppose to be controlled temp. Her stuff had mold, water and mice droppings in unit

Concepcion Brewer

2 months ago
rating 2.0
Whole bunch of confusion the main storage company line says one thing the property manager says anotheron the bright side they make sure things are safe I was contacted when my lock wasnt on correctly. Other than that alot of confusion and hassle.

Nikki Boylan

4 years ago
rating 1.0
Have had my storage for around 7 months now, so not to long. Moved from a nice three bedroom in Altoona then life happened so i had to store a few things there tell I got back on my feet. I pay my bill faithfully every month to keep it clean and stored away. Came to pick up a few things and EVERYTHING RUINED! Didn't realize that they had a mouse / rodent problem so extreme!! Mouse poop and pee cover my couches, child's bunk bed, child's toys just everything... pulled out one piece of furniture and the smell of mouse pee and dead mice was to much to handle.. mice have ate threw mostly all of my boxes.. As I was there a mouse ran across the floor from another unit to the next. I can't even go threw anything in my storage being pregnant and being around that.. Honestly depressing im a single mom of two and don't have the funds to replace the things i had.

Corey W

4 years ago
rating 1.0
2 weeks into renting storage there, I found half a dozen roaches throughout the hallway. Upon looking in my unit, found they had moved inside as well. Management fogged the hallways once but that didn't solve the issue and the so called insurance they require doesn't cover pests. I moved my belongings out that weekend, paid over $60 in laundering my clothes and another $100 to have my suits dry cleaned. The manager was present and found several live roaches in my unit before fogging and could careless. I guess having roaches start to infest all of your belongings between closings on houses doesn't mean much to some people, but I will never be back. Found the occasional roach within my boxes and would have come into my new home had I not sterilized everything I own at additional cost. Thanks to storage mart, I've now had my first and hopefully last encounter with roaches. Not sure what's more disgusting, the roaches or the poor service.

Jeramy McMillen

3 years ago
rating 1.0
Over priced, during my tenancy with this company I sustained a significant loss of my property due to a fire. The insrance they so quickly sell you on when starting an agreement with them turns out to be garbage. It was barely adiquate and definitely did not cover the cost of my loss. Beyond that, they had the nerve to charge me rent for the month. When I disputed this they said if I did not pay it they would deduct it from my insurance claim. I just recently was able to finally remove the few contents I still had and in their unit and closed out my account. Good riddiance to dealing with a mega Corp group of jerks out to screw ever person that walks through the door. Seriously... You can buy a storage pod from many places and have it anywhere you want for about half the price they charge per square foot of space.... Good luck!

Janet Whiteside

3 years ago
rating 1.0
Inconsistent monthly billing amount. Moved out mid-month & received no refund. BIG rodent problem!! Expensive wool rug & other misc items had to be thrown out because of mice! Won't use this location again.

Ashley McMenamin

3 years ago
rating 1.0
Terrible service they hardly ever answer the phone and when you do voice concern they just brush it off as not being their fault or job, bad infestation to which I was told they could do nothing about even with evidence of mice and roaches being in my unit and ruining my property along with moisture damage. Way over priced they advertised my unit at $99.99 yet charged $125 for the 10' 10' I rented then less than a year later it was raised to almost $140 while still advertising for $99.99 and of course if you ask about that there's also nothing they can do, I would never recommend anyone rent a unit from here a complete rip off and don't expect your property to come out the way you put it in.

Diana Carson

2 years ago
rating 1.0
Manager is a little tough not very friendly. The storage areas were full of mice I would not suggest going there

Tish Stonehocker

1 year ago
rating 1.0
i and my children all rented units from this place. i fall behind and then catch up by paying all at once. in december of 2019 i was trying to make a payment with catching up the whole thing 10 days later when i had more money coming in but they refused to understand my dilemna. i was told to bring them 185.00 and to get my stuff out the day i paid. i could have taken them the money but would not have enough to rent a moving van. that day 12-20 2019 i was so stressed i was admitted to the er with heart problems. i was there for 2 weeks. how can i find out when the contents of my unit are sold at auction?

jennifer Marie

1 year ago
rating 1.0
Love to give them zero stars. We had an appointment to to pay for a unit we reserved so my husband goes up to the door but its locked, they dont close til 6, its 5:37 when I look down and wonder why hes standing outside in the sun just looking around, I play a game on my phone, look up , its 5:45, my husbands still standing there , I finally called him and asked him what was goin on and he said I dont know, the doors locked and theres no sign, theres an employee in there helping some lady but they just looked at me when I tried to open the door, TWICE. I asked him if there was a sign or something that said anything about having to wait outside and the door being LOCKED and he said no, I told him that were leaving, Im not renting anything from these people, Why would you leave someone locked Ill outside and say nothing at all to them when youre supposed to be open for business and we had an appointment? I tried calling, no answer, this is not how you treat people like

Chris Carson

6 months ago
rating 1.0
The infestation of mice is ridiculous. Bringing my stuff in and between trip already had mouse droppings on my things. Went in after dark and watched the mice scatter. And I don't know what they consider environmentally controlled but this place isn't. If I could do 0 stars I would and if I had a choice my stuff wouldn't be there, but short notice and paid till May 1st.
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rating 3.0
2 Reviews
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Frank B.

2 years ago
rating 5.0
I am happy to say I love my 24 access to my storage I'm somewhat relieved because I'm in between housing right now and having a 8x10 allows me to keep my...

Asher B.

2 years ago
rating 1.0
I had initially signed up online for a climate controlled unit; however, once we arrived we were informed the site did not have one. The manager sent us to...
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  • 24 Hour Cameras
  • Boxes & Supplies
  • Bright LED Lights
  • Climate Control
  • Delivery Acceptance
  • Drive-up Access
  • Exterior LED Lighting
  • Gated Entry
  • Indoor Vehicle Storage
  • Interior Hallway
  • Online Bill Pay
  • Online Rental
  • RV, Car, Boat
  • Rental by Phone
  • Roll Up Doors