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Office Hours
MON - FRI9:30am - 6pm
SAT9:30am - 4pm
SUNClosed
Gate Hours
Daily6am - 10pm
Storage Customer Reviews
Mary SCHUSTER
6 years ago
Great facility. Clean, safe, excellent customer service. We have a son in college and we store his belongings from his dorm. This is our third summer using Storage Mart. Storage Mart's price was cheaper than the other places we looked at. Referred many of the my son's college friends that needed storage over the summer. Had zero problems. Easy paperwork.
Martin Essenburg
6 years ago
When we moved overseas a few years ago, we needed a unit to store a number of our things. We were impressed with the StorageMart concept, particularly with the wide range of different sized climate controlled units that were available, the security of the building, and the convenience to O'Hare airport. We also found the price to be very competitive and the people we interacted with were friendly. When we moved back to the US, we still needed a storage unit, but did not require a unit as big as the one we had. The StorageMart manager was most helpful and proactive, working with us to find a smaller unit that would be acceptable for size and price. Our belongings were dust-free and in the condition we left them.
Kimmie Koz
6 years ago
I moved from public storage to storage mart and have been SATISFIED with storage mart for years. They offered better pricing, very clean, climate controlled, very friendly staff. Always answered all my questions. They always take the time out to help determine which storage unit would be the best fit for me. I would recommend this place to anyone looking for a storage unit.
Joe Montalbano
6 years ago
I did a fairly extensive search and Storage Mart had the best combination of price, quality facility, and excellent service. I've not been disappointed since I moved some things in about 1.5 years ago.
adrian treyo
4 years ago
Rafael was amazing in helping me pick a perfect size unit , the process was so easy and understandable. I would highly recommend anyone to come to him for help. Very great customer service.
Rakhitha Basnayake
4 years ago
Very friendly customer service. Climate controlled units are the best. Well maintain units. I want to give thumbs-up for the management, they take care of all your concern and provide much help as you needed.
Jon Niewinski
4 years ago
Rafael was a huge help, very friendly and polite. Recommend this place very much
Omar White
4 years ago
Rafael and lora were awesome they really helped me the customer service eas great and the stroage was clean and nice so I.thank.them for.they help
Joseph Parylak
4 years ago
The staff is so friendly and accomodating. I would definitely recommend this place to anyone that needs storage!
Cedric Monson
3 years ago
Easy sign up process, one month free, clean and secure. All you really need in storage!
Ray Contreras
3 years ago
The place is very clean. Well lit. Pretty well climated so your stuff will stay nice and cool.
Tia Burtin
2 years ago
So far, this is a great storage. I like them better than Public Storage, this particular location always clean and my unit is safe
Alice Smalley
2 years ago
I use StorageMart as the place to store my household items. It is s secure facility with both locked entrance gates and lockers/units. I like that there are various sizes of units and comparable prices. The staff takes care of assuring the security of the units and there are monitors for assistance. Long term or short term, no ltime set lease, helps when relocating or just needing a place for storing. I recommend StorageMart.
Maria Cortina
2 years ago
The facility is well cared for an clean. All staff and friendly, knowledgeable, and helpful. Never had any problems with my 5+ year unit. Recommend.
Ruth Romano
2 years ago
Whenever we are there, the employees are always friendly and helpful if we have any questions or need help of any kind.
S Stein
2 years ago
I was very pleased with my experience at Storage Mart in Franklin Park. The facility is kept clean and is well-maintained. Jason, the manager, was always very helpful...if I needed anything he always tried to accommodate. Desiree also has a can do attitude. I would recommend this facility.
Zella Cooper
1 year ago
This place is clean.Great rates.Has two flat beds to help you move in and out.Great service.
Ramona Myers
1 year ago
The best reason to move into Storage Mart in Lake Charles, La on Ihles is Elizabeth. She is truly caring, kind & generous and also knowledgeable & always available to help. The Mart itself is neat & clean with easy in & out, even for a semi-truck, which can be hard to find. Thanks Elizabeth! Im going to miss you!
Ashley Vance
1 year ago
I had a fantastic experience reserving my unit through StorageMart! Their customer service team is excellent. Jackie patiently and professionally walked me through all of the options and was really upfront about the entire cost (something that was frustrating with other storage companies). Thanks again Jackie!
Surly Mayo
1 year ago
So much better than every Public Storage I've rented with. Good customer service and family owned. Keep up the good work.
On a side note, taxes are too high in Illinois. Local businesses need to put pressure on government mismanagement before everyone leaves for greener pastures.
Liz Vela
1 year ago
Suzanne was so helpful finding us a unit that fit our needs. She answered all our questions and gave us all the information we needed to make the whole process an easy one!
Omar Marchan
1 year ago
Really Enjoyed Desiree. Loved the prices. The Storage mart is in great conditions, like new compared to other places. They have everything you need here.
Tina Pagan
1 year ago
Desiree and Jason are the most great and awesome people to work with and they have helped me in every way. They are the best
Brandon Brammer
1 year ago
Rafael Jason was amazing!! Helped me get a first door unit instead of a third floor!! Thank you. Definitely would recommend!!
Lenny Nenny
1 year ago
I went to a few storage units and this one was the best option because not only did they have a better deal for me but I like the unit which is easy to access and is safe. Pretty clean too- I appreciate the atention that Rafeal and Jason provided me - good guys. I did like the no hassle in and out check in, I was done in probably 10 -15 minutes which I think thats efficient and shows how they handle things - thanks!
Gabriel Omotayo
1 year ago
For a last minute storage, the process went smoothly. Courteous and respectful.
Idalis Flores
9 months ago
Ive had nothing but a great experience! Everyone has been very friendly and very helpful! Just wish there were a few more carts to load stuff in case multiple people come at once but other than that, Ive had no problems!
Gus Lazcano
9 months ago
Jason was very helpful. He was able to show us a couple different units to compare. He was patient and helpful with all the information and prices. He allowed us to move in early due to moving schedule complications. The units were clean and the area is open to move in and out comfortably. Happy to do business. I recommend this business.
Lisy negron
8 months ago
I so love this place very friendly staff every park of the storage is very clean from inside to outside and office
Alexa Rebolledo
7 months ago
Rafael and Jason were really great and responsive when I first reserved my unit! They answered any questions I needed and it was a fast and easy check-in!
Sydney Roberts
6 months ago
I spoke with Missy on the phone! Best deal I could find around town for a storage for the summer being a college student. Really nice and was easy to get everything done!!!
Crissy Kodrick
5 months ago
Can access ir unit @ anytime w/locked gate code Very clean & propety well kept Very secure also
Marcia Moran
5 months ago
Britney was amazing at helping us find and save a unit for our stuff. I would recommend anyone whos looking for a unit to rent to come this way and ask for Britney.
GINGER ROBERTS (Punky)
5 months ago
Very clean and lots of space to move ur stuff in and out of building
norman belmonte
4 months ago
Coming in to a clean and well organized place gives the best first time imprecision. Desiree in the front desk she was awesome, she walked me through the building giving me a great tour and just made me feel very welcome. The storage unit was as expected
Jeff Cascella
1 month ago
Great facility, but Desiree is what makes it a five star joint. Excellent customer service and gets you in and out with all the info you need. Excellent service.
Ace Gnosis
1 week ago
Tim was more than helpful and cordial. He made sure I got a unit as close to the entrance as possible for a very reasonable rate.
Ken Wittman
2 years ago
Just signed paperwork for unit. Guy very thorough in giving instructions about unit.
ivan sukhanov
1 year ago
Very comfortable storage.Friendly employees.The only sad,is that with the covid situation,forbidden to use toilet
sue sue
3 years ago
Nice clean place climate control but
1. When on your floor. No signage where is the elevator but there exit signs.
2.. no signs to point where is the 400 row the 600 row u gotta go in circles
3. Very hard to get an elevator.
Dorothy Stelzik
1 year ago
I've been renting here for 3 years. I was pretty sure I wrote a bad review about the elevator before, but I don't see it on here....
-Price goes up about every 6 months or so. Always in winter when no one wants to move. End of November I was notified rent and insurance were both increasing. I priced out and they are on the higher end in Franklin Park. Largest price difference I found was about $20 higher at most than their competitors. Still that's $200+ more annually.
-Climate controlled. Stays pretty cold in the winter months (still probably around 65 degrees). Okay temp in the warmer months. Not too hot in there.
-Clean-ish. There's not a lot of garbage all over, but I wouldn't say it's super clean. I also have not seen anyone regularly disinfecting due to COVID. However, I don't spend a long time here. Just come access my locker and leave.
-Doors... when people are loading/unloading, they almost always block one or both of the doors. Would be nice if they could keep people from blocking entrances/exits.
-Elevators- in a review I thought I left before, I mentioned that the paperwork in the elevator showed the elevator was past due for inspection. Someone at storage mart replied back and said they kept that paperwork in the office and that it was up to date. I was never able to confirm that since it seems like no one is ever in the office when I go there. The doors for these elevators open and close very slowly.
Overall, this is fine if you plan to rent for a short time.
Ron LaBellarte
2 years ago
Facility is very nice. But prices rise very quickly to twice what all other storage facilities charge for the same space. I am not referring to the introductory rate either. That offer was 1st month free. Now I pay more than twice what I pay from the beginning. I am in process of moving my things to the competitor.
Marko Polo
4 years ago
Don't go there they keep raising your rent you're looking at a 10 by 15 for $249 after a Year's renting instead of keeping you as a good customer to push you out the door or take your s*** in they always raise you during the winter so you can't move right away call it Lookout on this place four years customer and it's terrible.. You're fighting with the people cuz you park in front of your door or somebody's fighting with you because you're blocking their door always raise rent on the tents
Sofia Krait
4 years ago
Was totalling mislead here- I called to rent a storage unit and was told the price is " 55.99 for a small one " but we will give you a discount of $35 which was totally a bs game. then the woman over the phone claims I have to have insurance for $11 each month, I explained that i did not want insurance so she said fine/ She signed me up, took a deposit and asked me to go in to pick up keys. When I showed up at the storage place, I was told to pay 45$ and that insurance was not an option it is instead a MUST. the older lady manager who was there altho was helpful, she got on the phone laughing with whoever signed me up since their lil stupid game " to tell people what they want to hear in order to go in'" WORKED ON ME. Clearly wasted my day! and had no choice since they wasted my whole day, I had 2 cars full and so I had to pay extra in order to get it done. She lied to me over the phone and instead of apologizing they laughed straight to my face. Do not rent here
JONATHAN NIEWINSKI
3 years ago
Staff is a joke. They always seem to disappear and are never to be found. I gave the lady my driver license to borrow a moving cart and 10 minutes later she's gone with a sign saying will return in half hour which caused me to be late for work. Which I need my license for considering I'm a tow truck driver. When she finally had returned she was with another employee who claimed to be the manager only when I started complaining. He told me they where showing a unit which was a lie considering I went looking all over the property and found not one person anywhere and why does it take 2 employees to show one unit anyways. I call bull. Trying to get a number to reach someone off the website was a waste because it's all animated. There should be someone in the office when taking people's form of identification that need to be returned. All the "manager" could say was we will try to be better. That's all you ever hear when you bring anything to their attention. I've complained multiple times about carts being broken, lights in facility repeatedly failing, that the 3rd floor never gets cleaned only the 1st floor ever does, elevators not up to code and unsafe which i was told they aren't up to code because the phone doesn't work in it, and about other tenants blaring music which can be heard through whole building and even outside. Even though I've mentioned all these things to employees nothing ever gets done. Corporate needs to step in and take charge of these employees before they completely ruin this location all together. I will be changing to another storage company if things can't be turned around.
A W.
1 month ago
I reserved a storage space at the StorageMart in Schiller Park, IL. The store manager Jason gave me professional customer service. He showed me the unit ,...
Ramona M.
1 year ago
The best reason to move into Storage Mart in Lake Charles, La on Ihles is Elizabeth. She is truly caring, kind & generous and also knowledgeable & always...
Judi F.
4 years ago
I have had no problems with renting or storing of my items at StorageMart. The few times I have had to deal with an employee, they were more than helpful...
Storage Facility Amenities17 Amenities
- 24 Hour Cameras
- Boxes & Supplies
- Bright LED Lights
- Carts & Dollies
- Climate Control
- Delivery Acceptance
- Drive-up Access
- Elevator
- Exterior LED Lighting
- Gated Entry
- Indoor Vehicle Storage
- Interior Hallway
- Online Bill Pay
- Online Rental
- RV, Car, Boat
- Rental by Phone
- Roll Up Doors
Arty mew
5 years ago