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Office Hours
MON - FRI9am - 6pm
SAT9am - 4pm
SUNClosed
Gate Hours
MON - THU9am - 6pm
FRI, SAT9am - 4pm
SUNClosed
Storage Customer Reviews
Tasheanta Taylor
6 years ago
I just love coming to this place of business. I've been a loyal customer here for a very long time. The customer service here is over the top. The employees are very, nice, friendly, and knowledgeable. And the cleanliness is immaculate. It always smells so nice when I walk into the building. I'll recommend this location to all of my friends and family.
Steve Caudill
5 years ago
Just rented a unit. The facility is clean, well organized and the staff friendly and professional. They had exactly what I needed and were well stocked with moving supplies. The team gives the facility a small-town feel where customers matter and they take pride in their business. I highly recommend this StorageMart location!
dori henry
5 years ago
Storage Mart South Cottage Grove staff is outstanding. Friendly, professional, efficient, and helpful.
I am impressed with the familiarity the staff has with each customer. On a visit to my mailbox I had the pleaseure of talking to Mamie (my fav) and there must have been about 5 customer roll in. She greeted each by name and sprung into action. She and the staff have a way of making you feel like family. Love them!
Roberta Dobynes
5 years ago
Easy & fast! The experience was overall easy. Paperwork was simple. Payments are inexpensive. Mamie, the property manager was very helpful & nice.
Barry Lyons
5 years ago
Mamie was great!!!! Her and her staff was the best! They were very friendly. The best experience I ever had!!
Vernon Crowell-Bey
6 years ago
I like the service and attention that I get at this location at 67th and Cottage Grove in Chicago, due mainly to its manager mrs. Mamie Crosby. The mgr is courteous, attendant to details, and is truly customer oriented. Storagemart is blest to have her and her team, on the Storagemart ream.
Peace
Ricky Watson
6 years ago
I came in and i swear the reviews did not lie. Mamie and Yolanda was so much of a help to me. They helped me with my needs and even got me to by some shrink rap and a lock for the unit that i need. Great workers thanks storagemart
Almamy Diaby
6 years ago
I been renting here for years and i stay because it is a nice and clean facility and the staff is awesome
Katrina Banner
5 years ago
I love my Storage Mart company this is a very good place to store any of your belongings I would refer anyone to this storage place. They also have a team that's wonderful that helps with any problems and questions.
juviel stclair
6 years ago
These people ate awesome they waited for me 25 minutes after closing so i would not get a late fee. Debonair is a great employee and very helpful and Mamie is a awesome and beautiful manager
Gloria Cole
5 years ago
I been renting for 4 years or more and never had a problem and the manager mamie is good at her job. I'm love storagemart
Kenny N
6 years ago
I just rented from this facility and the manager Mamie was very helpful and funny I might add. Very clean property and I would recommend this storage company to any one
Vanessa Robinson
6 years ago
From day one I have had a good experience. Everything is kept safe and the people are caring and they care about their customers. I'm satisfied.
Benita Watson
6 years ago
MY EXPERIENCE WITH STORAGE MART WAS QUICK AND ECONOMICAL. I HIGHLY RECOMMEND STORAGE MART, YOU'LL HAVE A NO HASSLE EXPERIENCE.
ERIC THOMPSON
6 years ago
I had momentarily forgot to keep up with my payments and the manager assisted me in getting everything in order.
I am proud to be a satisfied customer to such wonderful service professionals.
Maurice Clark
6 years ago
Very convenient. Very friendly staff and amenities. I've never had a problem trying to when a unit on short notice, and that's one of the best parts about this facility.
Sharon Pearson
5 years ago
The workers were real friendly and helpful in answering any questions I had on the usage on the unit. I would definitely recommend this place to others.
Louis Sims
5 years ago
I love this storageMart very professional, stright to the point an very caring about to property
Dionna Hodges
6 years ago
I needed storage space & didn't have any idea on how to go about securing a unit..I visited storage mart & Mamie (store manager) got me squared up right away & answered all my questions. I would recommend Storage Mart to anyboddii looking for storage space...
Tierra Rich'ae
6 years ago
Excellent employees that have courteous customer service. I would definitely recommend someone who is looking for a storage unit to rent with Storage Mart. Thank you guys so much, you all are the best!
Annette Warner
6 years ago
The people that work there are very professional and thoughtful, they explain everything and make sure you're satisfied with what you have, more people should go there I'm sure they will be pleased with the services.
ShortyChiCity Lindsey
4 years ago
Had an awesome experience, great service from all of the staff. Clean and organized as well
Sarah Owens
4 years ago
Hi I had a great experience with storagemart. The service was straight forward and easy. The prices were lovely. I thank you'll so much for your excellent service.
Paul Drexler
4 years ago
Mamie was extremely helpful and thorough in helping me acquire a storage unit rental. She gave in-depth and comprehensive advice on what storage options would be best for my situation. Mamie also ensured that I had all of the proper information with me so that on moving day, I had nothing to worry about. The facility is clean and easy to access.
Jackie Lindsey
4 years ago
The facilities are very clean and the manager and staff are very helpful. I highly recommend StorageMart for long term or short term storage.
Patrice Henderson
4 years ago
Thomas and his manager were more than accommodating with my move in. Especially Thomas who waited with me and made sure that I got into my unit with no problems. Great customer service from the staff.
Amanda Espitia
3 years ago
They were so great to work with! It was clean and safe and I would definitely rent a unit from them again.
Nina K.
3 years ago
I highly recommend this place!!! I had a fantastic experience. Mamie especially took very great care of me from the start - she was an angel for me through the whole process. The facility is super clean and neat - my stuff was taken great care of and I only have positive things to say. I'm very happy to have read the reviews and chosen this location before I made the decision to store my stuff here. The rates were also really great and extremely reasonable. THANK YOU SO MUCH.
James A Lawson III
3 years ago
The facility is SOOO clean and they are VERY VERY professional. LOVE that location. Tell the MANAGER GREAT JOB
Stephanie Pierce
3 years ago
The manager Mamie and her staff is awesome they have helped me through a rough patch that I was having and I was able to retrieve my items without them going to auction. I am so grateful I highly recommend this store
Monica Flowers
2 years ago
Omg I love this placeGreat customer satisfaction.... yes I would always come here.... love these guys
Barbara Andrews
2 years ago
The Open Arm Foundation is a new customer of the facility and so far.they have great...very helpful and accommodating...Thank you Mamie for your patience and understanding.
Eva Pryor
2 years ago
I have been a customer for 26 years and I am finally leaving this is a very professional company and the staff is great I will miss this place
Grandma Grandma
2 years ago
Great customer service cool manager and staff would definitely recommended
kathy magness
2 years ago
Mamie was very professional and pleasant and she makes me want to tell everyone about this storage place. I am very pleased and i rented a unit as well. Great customer service.
Giordan Gibson
2 years ago
Their representative, Shay, was extremely helpful, patient, and accommodating. There was another gentlemen she called who was also very helpful to us. 5 stars for customer service, 5 for organization or tidiness, and 5 stars for the team work!
Devonna Thompson
2 years ago
Very great customer service so far. Extremely helpful and they were able to help me get the perfect storage space for me, ultimately helping me save money.
Annette Warner
2 years ago
Customer service is great. Mamie made sure i umderstood my contract before i left. Very clean and professional
Theodore Todaro
2 years ago
Very helpful staff. Was able to book a decent sized unit less than a week in advance of moving and found the entire process of storing my boxes very easy. Wholeheartedly recommend
Pedro Salomao
2 years ago
Good location, clean unit. A special thank you to Roosevelt who went above and beyond with his customer service skills.
Melissa Warehall
2 years ago
Mamie, the manager here, is the best! Gracious, helpful, kind and funny. I bought a bunch of moving supplies and she helped me determine what I needed to buy to get the most for my money. Highly recommended!
Brian Brousard
2 years ago
The customer service is excellent and they made it very comfortable for me to store my items here I feel safe
Brian Brousard
2 years ago
The customer service is excellent and they made it very comfortable for me to store my items here I feel safe
julius macklin
2 years ago
I just rented a unit and was very pleased with the professionalism of the staff Mamie and Yolanda the store is really clean and I am happy
Tone Collier
2 years ago
The phone assistant was so nice and helpful she help me with every thing I needed to know she's a very nice person solved all my problems.
True Lei
2 years ago
Simple Easy Process , Great Customer Service, Friendly Staff .... StorageMart is Clean /Safe /Secure .
Princess Malik
2 years ago
Customer service over the phone was awesome setting me up, quick... & free 1st month was Right on time & when I arrived to the location on South Cottage Grove Ave. the office manager Mamie was extremely helpful, understanding and big hearted! I appreciate her so much!
Kaped _
2 years ago
Mammie & the staff @this location are awesome! My family has been conducting business with this facility for about 20 years and they've never disappointed us. Their Customer Service and Professionalism are Top-notch! They have great personalities (unlike other storage facilities who just want your money & for you to go away), StorageMart gives you nonsense service with a smile...They even had candy for the kids whom were out Trick-or-treating during the first snow yesterday. They were also very compassionate, patient and understanding when our sister passed & we needed to retrieve her items and closeout her account, we really appreciate that too! So, we highly recommend their services/facilities.
Slore Williams
2 years ago
I have been a customer a few times here and each time Mamie and her staff welcome me with warm arms. Very friendly and helpful staff, I even came during lunch one day and they shared their churches chicken with me.
Shay Love
2 years ago
Mamie she was very helpful respectful and explain everything that was needed and joyful person thanks storageMart
Wallace Smith
2 years ago
I was at the store on 6714 cottage grove and Mamie was my sales person!
She was off the chain with her customer service, knowledge and friendliness!!
It was a pleasure working with her and I will refer others to this store
Tracey R Waugh
2 years ago
I loved working with Mamie and I really appreciated her customer friendly service
Pierre Page
1 year ago
Perfect experience! After a hard day of everything going wrong it was a pleasure to come to Storage Mart! The staff were professional, accommodating and friendly!
Iesha Mcintosh
1 year ago
Good customer service this is my second time renting I love the staff very friendly
Roman Price
1 year ago
God blessed this business two beautiful women first Delores she's was helping me patiently while waiting on me. next young lady Mamie I didn't have a mask i ask can Ibuy one and she hook me up people's skills again she made one for me and gave me gloves great customer service again they made my day a little easier greatly appreciate satisfied customer
Auttiya lol
1 year ago
The staff is amazing always courteous and speedy when taking your payment .I would advise you to use Storage Mart on 63rd and and Cottage very clean and reliable Thanks Mammie and you lovely staff. TarikB
RMC PROPERTY
1 year ago
Mamie... is amazing!!!! When I came to get a storage unit, costumer service was stellar. Weeks later, while moving I had accidentally left my storage unit open and lord help me, she was able to put a quick lock on it before anyone got to it! amazing!
Elise
Mary Williams
1 year ago
The staff they are extremely sweet Mrs.Mamie is simply the best her spirit is so sweet l love doing business with 10 all across the boards
Kara Turner
1 year ago
The manager was great, very friendly and professional! She helped us figure out which unit was best for us in our price range. I was nervous about the security of the area, but seeing all the cameras and security measures made me feel much better.
Lisa Shoho [Cartwright ES]
1 year ago
The ladies at Storage Mart were extremely kind, helpful, and cheerful. Thank you for your assistance!
MAurice Wilson
1 year ago
I am a returning customer that has stored here 2 times and i came back to rent because i needed space and i appreciate Mamie and her customer service. Mamie is very nice and thoughtful and helpful and i will refer anyone to use this company
Nate Ramsey
1 year ago
I came and checked in today and Mamie was outstanding she was very helpful and even though i could see her pretty face I could tell through the mask she is beautiful
Sharon Hicks
1 year ago
Good customer service, good prices for good sized storage units, if you don't mind waiting for the service elevator or climbing the stairs. Hot as hell in the summer, though.
Charlotte Wilson
1 year ago
Mamie and Yolanda is the best. Every time I come to visit my mother and brother units they are very nice and and pleasant. They are always willing to help even when i don't ask them to. i have seen them work with other customers and the service is always the same,which is great. i really appreciate the great customer service they provide.
Paul Long
1 year ago
I have had a mailbox here for over 5 years and Mamie and her staff has always been professional and very helpful. I appreciate the service they provide and great customer service
Gordon Parks
1 year ago
I have been a customer for over 20 years at this facility. I have had multiple units and i would not store my items anywhere else. Mamie does a great job managing the facility and keeping it clean.0
Se Darrel the same Howarbd
1 year ago
Mamie and Yolanda gives great customer service. I have had mailbox for some time now and I never had a problem with my mail.
Carlos G
1 year ago
Mamie was efficient and incredibly helpful! Any anxiety I had about the process was quickly handled because Storage Mart was organized!
J L
1 year ago
I had Yolanda to help me with my storage needs and she was COMPLETELY wonderful. She was very professional and so friendly. She answered all questions I had about my rental. I was completely done with the check in process in less than 15min. When I got to the unit it was clean and well lit. Jamie was on site to help me find my unit and help get settled in as well. I would highly recommend Storage Mart for storage needs!
Larry Jones
1 year ago
Mrs. Mamie helped me, she was very helpful with my storage. Thank you very much
Rhip Riddles
10 months ago
Nice clean units, and nice staff. Rented a unit for a few months and I never had a problem with them. I would rent from them again if I had to.
Yvette Dangerfield
9 months ago
I checked in this morning and mamie and the other lady was so helpful..customer service is excellent!!
jade white
8 months ago
This place has impeccable service and the ladies in there will definitely take care of you no matter if youre moving or need something boxed to ship it theyll help you! Thank you again!
Donna Washington
8 months ago
They were thorough and super friendly . Had me in and out. Super fast.
James Pratt
8 months ago
Customer service was excellent i will definitely recommend this facility to friends and family.
Alisha B.
7 months ago
Kathy was amazing! She helped me figure out what I needed and the process was very smooth over the phone. Then I went in and experienced Mamie and Yolanda. Overall amazing experience and absolutely amazing staff!!!
Nasser Metcalfe
7 months ago
For over two decades my family stored treasured archives at the facility on 67th & Cottage Grove in Chicago. We received the best service from a most committed staff who took great care of us. Mamie Crosby personally saw to it that everything we ever needed was provided. She is a star and storage mart is fortunate to have her. For any future storage needs we would be glad to use storage mart and Mamie Crosby!!!!
Ella R
7 months ago
Missy and everyone here were great to work with. The facilities are clean and we had an excellent experience!
Youssef Hasweh
7 months ago
Mamie and Britney are the best. Helped me with everything and were so nice.
April Sercye
6 months ago
The service here is better than any other storage Mart I've been to..Michi is an associate there and she is polite and very helpful...she is an amazing person.
Alexandra Takoudis
6 months ago
Everyone was super nice, they explained everything very well, and made my experience the best possible one.
malcolm robbs
5 months ago
I had an amazing experience working with mamie and her team. She helped me into the right unit for the right price and she even helped me find movers.
Isreal Lewis
4 months ago
I love the customer service at this place whenever I go I'm always greeted with good vibes and assistance with whatever I need. Clean nice well kept facilities. I highly suggest!!
T E (Anonymous)
4 months ago
Great customer service! I called to book a unit and it was a very quick and smooth process.
Linda Esquivel
4 months ago
The service went above and beyond!
I had to move all of my belongings into a storage unit after my ceiling collapsed. As you can imagine, I was really stressed out at the time but storage Mart made my experience not only easier but enjoyable. They went above and beyond to ensure I could get my belongings safely out of my apartment. The staff was sweet, funny, and very welcoming. I never expected to encounter wholesome hospitality from a storage unit facility but I found it at Storage Mart! Thank you to everyone there and special thanks to Mamie who helped me get through those tough days.
Tamika Scott
2 months ago
Brittany was helpful and informative on storage for my needs. Friendly and courteous and acknowledged me when i was in here compared to other places ive been to thank you
Robert Williams
2 months ago
Good customer service very polite and helping with my needs made the move in really easy. Mamie and Yolanda Is the best
Brock Elltis
3 months ago
This us my 3rd time coming to storagemart shd each time im always greeted with great customer service. Yolanda and Mamie is the best.
Marvin Thomas
2 months ago
Customer service was awesome Mamie and Yolanda was very helpful. Mamie took teal good care of me And my needs for storage ,and I am going to refer this company to everyone I know.
Ashleigh Braggs
1 month ago
Mamie made this experience so easy. Shes the perfect balance of professional and warm. Ive been anxious about renting a storage unit for the first time and Im just so much more at ease now. I would recommend!
Louverne Crosby
6 years ago
I rented storage space at the location on 6714 S. Cottage Grove. The young man who serviced me was extremely helpful and professional. I would recommend anyone whose looking for storage space to visit there.
Celena Carter
4 years ago
Stored there for years. Well informed, polite team. Only downfall was no AC.
K Gates
2 years ago
Great service, awesome employees. My stuff was there for months in an outside storage unit and I never had any problems. The unit was clean and my stuff was safe.
Emily Koehne
4 years ago
The manager Mamie was very professional and knowledgeable. However, certain disclosures should be made ahead of time. We were sent to a second facility. It was close by but not the address listed. StorageMart should also disclose certain fees (like insurance) ahead of time. Had I known, I would have provided documentation of coverage. Now, I have to go out of my way to show evidence that we have insurance coverage or pay an additional monthly fee that seems high and seems to be unrelated to the value or durability of what is being stored
Private T
1 year ago
Overpriced Infested with Rats/Mice and Roaches.. Mainly because Most of the Indoor Storage Units have a Space at the Bottom open about 3 to 4 inches from the Floor...So the Unit on the Side and in Back Of You, Rodents can just Travel Underneath going from Unit to Unit.... It's Very Unsanitary ....When I moved my Items out my storage unit it was Filled with Mice/Rat dropping and I also killed a few Roaches....I have also witness numerous Units being Cleaned by the Staff after a Customers moved out and most of the Units were Filled with Mice/Rat Dropping....They have Rat traps on the floors but it Infested....The storage units are Not made Properly it should be a Barrier at the bottom Separating my unit from the Adjacent units..Also trying to Unload or Pick Up your Items can be a Challenge, because it Not Parking Lot, it's just a Drop-off and if you go when Multiple Cars are there , it's can be Challenging just trying to get in and Out....It Ridiculous.
Catwoman Haskell
5 years ago
Yes the place is very clean. i will give it that but mami dose not know how to deal wth credit cards needs more practice in that department ..but i am at a better and upscale storage place .thank u ....ches
Reginald Johnson
5 years ago
Came in to see a couple units because I'm moving and the store manager Mamie is a little rough around the edges she needs more patient and does not need to be so aggressive with her tone , everyone who come thru that door is not her child but other than that the facility was clean and neat , will be storing someplace else where the customer service is practiced a bit more maybe
Momi TV
4 years ago
The lady manager here was very rude and disrespectful to both me and my sister who is a child. Thomas was very helpful and the only reason I was able to remain calm while the manager giggled with the other lady who was there, he was professional throughout the entire process.
Yafah Levy
3 years ago
I rented a inside storage unit here last March 2017. I went to move my furniture out in Feb 2018 only to find that it was infested with rat/mice dropping. The mice had chewed holes in the bottom of my box springs, there was water damage on my mattresses (which were only 21/2 years old), the mice droppings were embedded in the mattresses & my couches, dressers, etc. I filed a claim because I did pay extra for the insurance, only for Storage Mart to call me & say they can only reimburse me $500. I was livid. They stated that their insurance doesnt cover mice droppings, but youd think it did because the manger herself told me that she had several customers complain about the infestation. Im filing a complaint with the BBB. Do Not store your belongings there.
Mike Larry
3 years ago
Worst storage ever on cottage grove very rude an unprofessional trust me lady act like she from the hood curses at you an all like she run an own the place Madison facility way better mice eating an ruining my furniture very sad I left messages told da lady she say I'm lying while I got pictures just sad
alfredo huerta
3 years ago
Rude and not friendly at all. I DON'T RECOMMEND THIS PLACE. I need someone from corporate to get a hold of me because your employee MAMIE screamed at me and atget girlfriend. She bumped \pushed my girlfriend as well as flicked her middle finger at her. I really don't get why she is in customer service when she is totally unprofessional. I have never had this unpleasant, poor, inferior experience with any place of business. So inadequate that the Chicago Police Department had to get involved. According to her we are not customers because we don't pay storage there, yet she called my phone because we had won a unit at the online auctions. Very impolite person. She said the phone conversation was recorded and the cameras as well. So I need the district manager or corporate to do something about this ASAP. I will contact the auction website and let them know as well what happened. I will not be bidding at this location anymore. Roosevelt is a better employee for that management position. He was calmed and he was just. I'm sorry MAMIE if you were late to your "other job" that you were so desperate to get to that you kicked us out of Storagemart since we are not customers according to you. Have a nice day!!
Alexis Jackson
1 year ago
Please do not store your beautiful furniture here!!!!I store my sofa and tables as well as a few boxes in one of these units there I paid $100 a month just to come in and see rat feces everywhere. This place is rat infested And bug infested! There is also a temperature issue in the building because all of my furniture was now molded.The rat droppings were everywhere so I decided to leave everything in the unit I did not want to risk bringing those rats home with me!I do not recommend for anyone to store their things in these units the customer service was terrible and they told me to put in a claim and they get back to me in 2 to 4 weeks but they take my money every month and had the nerve to charge me a $50 fee for cutting the lock and a $22 fee for coming a day after my lease ended. Please please please do not store your items here!!!! The rest of these reviews are FAKE!!! The lady in the office had terrible customer service, with all the ppl out of work these days Im sure storage mart can afford to pay for someone with a much better skill set!
Paul H.
1 year ago
I'm in the process of relocating from another state to Chicago, IL. Dennis was very helpful and patient over the phone. He answered all my questions and...
Moni M.
1 year ago
I needed to help pack up my daughter and move her out in one day. Coming from California, I was nervous that this would not get done, but thanks to...
Wytedgurie M.
2 years ago
This self storage facility totally superceded my expectation! From the moment I had contact with the facility, the staff was very professional. Mamie in the...
Storage Facility Amenities15 Amenities
- 24 Hour Cameras
- Boxes & Supplies
- Bright LED Lights
- Carts & Dollies
- Climate Control
- Delivery Acceptance
- Drive-up Access
- Elevator
- Exterior LED Lighting
- Gated Entry
- Online Bill Pay
- Online Rental
- RV, Car, Boat
- Rental by Phone
- Roll Up Doors
Mz.D G
5 years ago