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Office Hours
MON - FRI9:30am - 6pm
SAT9:30am - 5pm
SUNClosed
Gate Hours
Daily6am - 10pm
Storage Customer Reviews
Diana Naranjo
6 years ago
Customer Service is Outstanding.
Very clean and safe facility with 2 elevators and parking space.
Also, shipping supplies, including locks, are available for purchase.
Office Hours and Facility hours are very convenient.
This is a very self sufficient storage facility.
Highly recommended
Thanks,
Diana
Michele Acevedo
6 years ago
I was temporarily an unhappy customer but they made up for it and that's appreciated.
Alex Gibbs
4 years ago
Arrived five minutes before closing due to heavy traffic to pick up the keys to the unit. Instead of closing promptly at 06:00, the team at StorageMart ensured that I was completely satisfied with the unit selected. Great customer service!
dragonslayer7199
4 years ago
The facility was very clean and full of friendly faces. Camy was very helpful at the front desk and so was Jorge in helping us locate our unit. Feels safe and has great functioning air conditioner. Very convenient as well
Joe Plana
3 years ago
We have units all over the US, this had to be the most professionally run, cleanest & friendliest location,, I highly recommend them. Camy the Manager is absolutely the most professional and is always on point.
Regards,
J. Plana
Rosalina Mercado
3 years ago
great customer service from Camy. The facility is very clean. definitely recommend the place.
Timmy R
3 years ago
Clean and convenient. Mike the desk manager was proactive reaching out to me regarding expected arrival time and day to ensure they were ready.
Karoon
3 years ago
Got a small 5 x 5 unit here for things that wouldnt fit in my apartment. Customer service is so helpful and friendly. Cami made the process very easy and I was able to get a good promotion online. The facility was very clean. I was very pleasantly surprise for such a reasonable price everything was so spotless and well-maintained. I came back again to upgrade my storage unit to a larger one. Orlando was super kind and helpful. Helped answer my questions thoroughly and with a great attitude. I highly recommend this storage facility.
Claudia Gil
3 years ago
Orlando was very kind and helpful. Great customer service. I highly recommend it.
Catherine Acosta
2 years ago
Orlando at the front desk was very helpful and helped us find a great storage unit that fit our needs. Orlando and the Regional Manager-Hector exceeded our expectations in the willingness to help. The location is very safe, clean and the staff is very nice. Love that this location has a covered parking that can also be used as the area to unload as well....great for hot days or rainy days. I would definitely recommend this location for storage.
melissa connor
2 years ago
Great place affordable prices great customer service Raul was great he answered my question very polite people and they have a great property manager here top-notch facility
henry rabade
2 years ago
Want to give this place 5 stars on all aspects. Ive been here for over 10years and enjoy renting here. The property is very clean and professional. Great customer service from the property manager Camy.
Mirtha Vazquez
2 years ago
I'm currently renting at this location and I'm very happy with my first rental experience. I didn't know much about storage but Camy and Idania at the front office were very helpful in showing me the units and answering all of my questions. Camy and Idania have delivered exceptional customer service. The location is very clean and secure. I will definitely recommend them to all of my friends and family.
Victor M. Colon
2 years ago
I'M CURRENTLY Renting at this location and I'm very happy with the rental space the service ...they have a great customer service
Camy ...Idiana and Jorge they very helpful great staff they always alert in everything to help the customer ..
Great staff
Great service
Very clean and safe facility
Pleany parking space
Overall very good service
Iwill definitely recommend them to all my friends and family.....
Maria Puschinsky
2 years ago
Storage Mart on NW 7th St in Miami, Fl has been great to work with. Camy, the manager, went above and beyond the call of duty to meet our needs.
The facility is very clean and the unit is exactly as she described.
William Garcia
2 years ago
Customer service is top rated. Storage facility is well maintained. Nice and very clean. Can't ask for a better place to store your stuff.
alain sanchez
2 years ago
I must admit that being here in Miami for 20 year already, I have never experience such a wonderful and special careness and kindness from the staff here at 4920 NW 7th St, Miami Fl 33126. Everything is always clean, painted and taken care off. They really take high pride in what they do and they show it every day with their excellency, punctuality and professionalism. They really do a great job every day. Whether being on the phone or in person I always recevied same greatness and positive attitude from Camy, Idania, Odalys and Jorge. In my humble opionion, I will gladly recommend this storage to who ever is in need of a storage and willing to have an ideal service experience.
German Rueda
2 years ago
I use to live in Miami close to the StoreMart on NW 7th street. I had to move to Pompano Beach and I stoped by StorageMart on NW 7st and the Manager Cami went out of her way to help me get a storage unit at the Pompano Beach location. I really admired her willingness to go out of her way to make sure that all of my storage needs were met, even though it was at another StoreMart location. Thank you for all your help Cami! You made my moving experience much easier than expected. YOU ROCK!
alain sanchez
2 years ago
I must admit that being here in Miami for 20 year already, I have never experience such a wonderful and special careness and kindness from the staff here at 4920 NW 7th St, Miami Fl 33126. Everything is always clean, painted and taken care off. They really take high pride in what they do and they show it every day with their excellency, punctuality and professionalism. They really do a great job every day. Whether being on the phone or in person I always recevied same greatness and positive attitude from Camy, Idania, Odalys and Jorge. In my humble opionion, I will gladly recommend this storage to who ever is in need of a storage and willing to have an ideal service experience.
Rene C
1 year ago
Clean and organized, very convenient location. The team was helpful and gave me all the info I needed for my unit rent. Recommend it for sure!
ESMERALDA
1 year ago
We have rented from this location in Miami several times. They are excellent. Very clean and professional. Good and safe neighborhood. I rented the storage over the phone and Missy was my customer service representative and she was wonderful/excellent!!! Then Kevin at the store is very good and helpful. Thank you great place 5 stars and more
Misael Espinosa
1 year ago
Great service! Camy was friendly and helpful with the process of renting a unit.
Javier Fernandez Samaniego
1 year ago
StorageMart beats competition in all fronts. Real value for money, clean + safe storage, easy parking and access. My only recommendation is please change shipping tape, bubble wrap, etc of your shop for premium brands and with better prices please!
Florentino Alvarez
1 year ago
I'm a returning customer and had an excellent experience with storage mart. Once again I was treated with excellent customer service from Camy. Will definitely recommend this storage to all my friends and anyone who needs storage. Very clean and secure.
Luis Guillen
1 year ago
Excellent Service, clean spaces and good climate areas.
Good to rent from !!!
Efrain Santiago
1 year ago
Kevin was extremely helpful, courteous, and willing to go the extra mile. He maintained a professional demeanor all the way through the process of getting the storage unit. The facility was clean and easy to navigate. Fantastic service, efficient, friendly and a great location to keep your belongings. It was a great experience all the way around.
Yasmany Garcia
9 months ago
Excelent and amazing service , the front desk sales person is a wonderful person the name is Idania thanks for you service an exceptional atencin
Eric Fernandez
6 months ago
Great service in this business, hallways and everything was well organized and clean. The staff was helpful and quick. Michel and Cami were always very attentive and helpful.
Olga Lameran
6 months ago
I have been using them for years, the cleanliness and professionalism is top notch. Great prices and service. I highly recommend the storage
fabricio castillo
6 months ago
I got there at 5:45 pm and met Camelia, she was very professional and kept a very outgoing attitude towards me. Shes awesome! She made my experience at StorageMart a very productive one!
Bree'Anna Harris
5 months ago
Great experience with Michel. Very accommodating. When our code didnt work, he immediately fixed it and made sure it worked.
Mario Luna
4 months ago
This is an awesome staff, first time I went there Michel was extremely helpful and cleared all my questions about how they work like. Access is great, staff is always willing to help and conditions of the building is immaculate.
Great job team!
Cristina Monsalve
4 months ago
Referred by father in law and the service was great. Cami made it quick easy most importantly she knew what she was saying loved it will continue to refer.
Andrew Forthmuller
5 months ago
Great professional behind the counter Michel helped me with my unit. Was in and out in under 15 minutes. What a joy he was.
Danilo Limas
3 weeks ago
Received the best customer service from Camry, the property manager. The property is very clean and Im very satisfied with the space and service.
sebastian uribe
3 weeks ago
First of all thanks for the amazing service. Ive been around in Miami placing my belongings to different storage but none of them as helpful and cool as storage Mart.
Thanks you and for sure we will be working AGAIN in the near future
Martha Mendez
3 weeks ago
The storage it's amazing, very clean, costumer service it's more than good if it's possible , I'm very happy, and camelia it's like a angel all ways there when we need her, very professional and accessible person,
Thank very much.for the great service,
Ariel SDV
4 years ago
Called to inquire about prices (which seem fair) and gave out my phone number by mistake. I have been called every single day since! I understand one courtesy follow-up call but the never ending calls are so annoying I will take my business elsewhere.
Mrs Bosset
3 years ago
This storage Mart in particular I've used myself they're not as great other places yeah they're kind of big with your prices are overpriced I don't buy that airport area stuff
Charles Hilliard
2 years ago
Because i am treated as if i am under investigation or i am there to committ a crime
Paulo L
10 months ago
Bad experience, StorageMart in Miami NW 7 Street & NW 48 Avenue. I purchased a small storage unit and StorageMart agreed to waive the extra monthly insurance cost if I show them proof I already have insurance for my apartment.
I bring the insurance documents with me & the clerk tells me she cannot accept them. She barely looked at them, instead told me to call the insurance, so they can email her the exact same documents I brought with me in person that day. Incredible!
This was highly disappointing, frustrating but most of all: really inconvenient. The amount of back & forth phone calls this clerk created in trying to hunt down this proof was incredible. Waste of time, almost cancelled my account with them
William Elias
5 years ago
Gilla Henry which is the manager greeted me with a very nasty attitude and did not wanted to address my needs,she just kept arguing and when I asked her to stop arguing she called Jorge one of the staff members to help me even though I insisted that she should be nice and rent me the space that I needed,nonetheless Jorge was very courteous and professions unlike GILLA who was extremely rude and harsh,I hope that this lady don't take this job for granted and be nice to the customers as she ought to be.....
Richard J. DeWitt
5 years ago
CAUTION - Bate and Switch - Their internet listed price for a 10 x 10 was $156 a month - I called and confirmed the price over the telephone with the manager - However, when I went there the next day the same manager (who actually remembered talking with me) increased the price to $190 per month - these are not the type people I want to do business with and they lost a long term multi year client - not an honest way to do business
Elsa Jimenez
4 years ago
Their manager Gilla is very rude has a very nasty attitude its like if we begging her too answer a question she treats customer very rude
Rafael López
4 years ago
The Place is Perfect but the phone is a lose of time never works in the morning I call a couple of time form a different phone and it's sounds like disconnected so I have to lose my time and come to the store when I tell to the lady at the from she was like ohhh our phone it's working in a real rude way and I tell why would I come here if the cell phone were working well I don't know but the cell phone it does work and this is no the first time this happens so if u guys come here forget about call to make changes and don't even think on tell her that the phone dosent work cause uyyyy she's gonna scream at u is a really good place with a but customer service I WOULD NEVER BE BACK
Karla Hernandez
4 years ago
The worst service and treatment!
I rented a unit here but access was not even granted until days after renting. Im supposed to have access when I pay right. I let that slide yet the days were counting down. Well now that I want to vacate they quickly blocked my access on the holiday when they were closed and I didnt even have a month there. Not caring that I started bringing my things towards the end of renting the unit as they wasted the beginning rental days without access. Besides this, I had a lot of expenses because I had to change the move day which was all planned according to rental day. Anyways, now they want to charge me in the $400s-$500s for another whole month when I didn't even have a month there when locked.
I spoke to them and to the manager but they dont care what I have to say. No one explained anything to me as I arrived in the afternoon near their closing time. The manager asked if I have a lock on the door. Why of course I do if my access was blocked. I cant vacate and I cant remove the lock to have them rent it to someone else. All I want is to vacate and not be billed for a month when I havent used my unit for that long. Overall very bad service, I went to the storage location to speak to them. I called and left voicemails that were never addressed. I also called to be transferred to them and sometimes they dont pickup. I dislike that the number for this location doesnt direct me straight to their office. They also said they would return my call but if I wouldnt have called them back they dont return it. I was spoken to rudely and they raised their voices. Im not trying to argue but they seem to want to argue when I just want to resolve this. (Negative reviews below mention the same about Gilla)
The trick here is to block your access and have you pay late but I was not late. Theyre making it seem that way. Now of course by not trying to help me the days will just continue to pass. They are closed tomorrow Jul 8 and I still cant vacate. This is a sad thing to do and not good customer service at all.
Rainer Martin
2 years ago
Give me a price when i sign the papers, after the first month the bill was almost 30 dollars more. When i made a claim the manager saids that the guy that made the contract was on training and is nothing they can do. After i rent a uhaul to move i just have to stay there for 6 months. Really bad.
Carmen Bebe
1 year ago
I wen to the website and reserve a unit with the online discount but wen we get there was not true and they charge me doble the price. I take it cuz we realy need it but we are planing to move from this.
Afzal Hasan
9 months ago
Huge scam, untrustworthy company. Advertised on their website at $35 a month, with the first month free. Paid in advance. When I arrived at the facility, I was informed of a mandatory $15 monthly insurance, and an admin fee of $25. The employee suggested this was my issue, for having not called them, even though the website took my payment.
Efrain S.
1 year ago
Kevin was extremely helpful, courteous, and willing to go the extra mile. He maintained a professional demeanor all the way through the process of getting...
Mylai M.
8 months ago
I reserved a unit online and the experience was quick and simple. Orlando from store 0542 contacted me that the unit was available a day sooner. He was very...
Felipe C.
1 year ago
I have used their services at 3 different times and the experience was never short of delightful. Extremely easy to sign up and, more importantly, to...
Storage Facility Amenities16 Amenities
- 24 Hour Access Upon Approval
- 24 Hour Cameras
- Boxes & Supplies
- Bright LED Lights
- Carts & Dollies
- Climate Control
- Delivery Acceptance
- Drive-up Access
- Elevator
- Exterior LED Lighting
- Gated Entry
- Interior Hallway
- Online Bill Pay
- Online Rental
- Rental by Phone
- Roll Up Doors
Inishka Lloyd
6 years ago