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Office Hours
MON - FRI9:30am - 6pm
SAT9:30am - 5pm
SUNClosed
Gate Hours
Daily6am - 10pm
Storage Customer Reviews
Diana Naranjo
4 years ago
Customer Service is Outstanding.
Very clean and safe facility with 2 elevators and parking space.
Also, shipping supplies, including locks, are available for purchase.
Office Hours and Facility hours are very convenient.
This is a very self sufficient storage facility.
Highly recommended
Thanks,
Diana
Michele Acevedo
4 years ago
I was temporarily an unhappy customer but they made up for it and that's appreciated.
Alex Gibbs
2 years ago
Arrived five minutes before closing due to heavy traffic to pick up the keys to the unit. Instead of closing promptly at 06:00, the team at StorageMart ensured that I was completely satisfied with the unit selected. Great customer service!
dragonslayer7199
2 years ago
The facility was very clean and full of friendly faces. Camy was very helpful at the front desk and so was Jorge in helping us locate our unit. Feels safe and has great functioning air conditioner. Very convenient as well
Joe Plana
1 year ago
We have units all over the US, this had to be the most professionally run, cleanest & friendliest location,, I highly recommend them. Camy the Manager is absolutely the most professional and is always on point.
Regards,
J. Plana
Rosalina Mercado
1 year ago
great customer service from Camy. The facility is very clean. definitely recommend the place.
Timmy R
1 year ago
Clean and convenient. Mike the desk manager was proactive reaching out to me regarding expected arrival time and day to ensure they were ready.
Karoon
10 months ago
Got a small 5 x 5 unit here for things that wouldnt fit in my apartment. Customer service is so helpful and friendly. Cami made the process very easy and I was able to get a good promotion online. The facility was very clean. I was very pleasantly surprise for such a reasonable price everything was so spotless and well-maintained. I came back again to upgrade my storage unit to a larger one. Orlando was super kind and helpful. Helped answer my questions thoroughly and with a great attitude. I highly recommend this storage facility.
Claudia Gil
10 months ago
Orlando was very kind and helpful. Great customer service. I highly recommend it.
Catherine Acosta
7 months ago
Orlando at the front desk was very helpful and helped us find a great storage unit that fit our needs. Orlando and the Regional Manager-Hector exceeded our expectations in the willingness to help. The location is very safe, clean and the staff is very nice. Love that this location has a covered parking that can also be used as the area to unload as well....great for hot days or rainy days. I would definitely recommend this location for storage.
melissa connor
4 months ago
Great place affordable prices great customer service Raul was great he answered my question very polite people and they have a great property manager here top-notch facility
henry rabade
3 months ago
Want to give this place 5 stars on all aspects. Ive been here for over 10years and enjoy renting here. The property is very clean and professional. Great customer service from the property manager Camy.
Mirtha Vazquez
3 months ago
I'm currently renting at this location and I'm very happy with my first rental experience. I didn't know much about storage but Camy and Idania at the front office were very helpful in showing me the units and answering all of my questions. Camy and Idania have delivered exceptional customer service. The location is very clean and secure. I will definitely recommend them to all of my friends and family.
Victor M. Colon
3 months ago
I'M CURRENTLY Renting at this location and I'm very happy with the rental space the service ...they have a great customer service
Camy ...Idiana and Jorge they very helpful great staff they always alert in everything to help the customer ..
Great staff
Great service
Very clean and safe facility
Pleany parking space
Overall very good service
Iwill definitely recommend them to all my friends and family.....
Maria Puschinsky
3 months ago
Storage Mart on NW 7th St in Miami, Fl has been great to work with. Camy, the manager, went above and beyond the call of duty to meet our needs.
The facility is very clean and the unit is exactly as she described.
William Garcia
1 month ago
Customer service is top rated. Storage facility is well maintained. Nice and very clean. Can't ask for a better place to store your stuff.
alain sanchez
3 weeks ago
I must admit that being here in Miami for 20 year already, I have never experience such a wonderful and special careness and kindness from the staff here at 4920 NW 7th St, Miami Fl 33126. Everything is always clean, painted and taken care off. They really take high pride in what they do and they show it every day with their excellency, punctuality and professionalism. They really do a great job every day. Whether being on the phone or in person I always recevied same greatness and positive attitude from Camy, Idania, Odalys and Jorge. In my humble opionion, I will gladly recommend this storage to who ever is in need of a storage and willing to have an ideal service experience.
Ariel SDV
2 years ago
Called to inquire about prices (which seem fair) and gave out my phone number by mistake. I have been called every single day since! I understand one courtesy follow-up call but the never ending calls are so annoying I will take my business elsewhere.
Mrs Bosset
1 year ago
This storage Mart in particular I've used myself they're not as great other places yeah they're kind of big with your prices are overpriced I don't buy that airport area stuff
William Elias
3 years ago
Gilla Henry which is the manager greeted me with a very nasty attitude and did not wanted to address my needs,she just kept arguing and when I asked her to stop arguing she called Jorge one of the staff members to help me even though I insisted that she should be nice and rent me the space that I needed,nonetheless Jorge was very courteous and professions unlike GILLA who was extremely rude and harsh,I hope that this lady don't take this job for granted and be nice to the customers as she ought to be.....
Richard J. DeWitt
3 years ago
CAUTION - Bate and Switch - Their internet listed price for a 10 x 10 was $156 a month - I called and confirmed the price over the telephone with the manager - However, when I went there the next day the same manager (who actually remembered talking with me) increased the price to $190 per month - these are not the type people I want to do business with and they lost a long term multi year client - not an honest way to do business
Elsa Jimenez
2 years ago
Their manager Gilla is very rude has a very nasty attitude its like if we begging her too answer a question she treats customer very rude
Rafael López
2 years ago
The Place is Perfect but the phone is a lose of time never works in the morning I call a couple of time form a different phone and it's sounds like disconnected so I have to lose my time and come to the store when I tell to the lady at the from she was like ohhh our phone it's working in a real rude way and I tell why would I come here if the cell phone were working well I don't know but the cell phone it does work and this is no the first time this happens so if u guys come here forget about call to make changes and don't even think on tell her that the phone dosent work cause uyyyy she's gonna scream at u is a really good place with a but customer service I WOULD NEVER BE BACK
Karla Hernandez
2 years ago
The worst service and treatment!
I rented a unit here but access was not even granted until days after renting. Im supposed to have access when I pay right. I let that slide yet the days were counting down. Well now that I want to vacate they quickly blocked my access on the holiday when they were closed and I didnt even have a month there. Not caring that I started bringing my things towards the end of renting the unit as they wasted the beginning rental days without access. Besides this, I had a lot of expenses because I had to change the move day which was all planned according to rental day. Anyways, now they want to charge me in the $400s-$500s for another whole month when I didn't even have a month there when locked.
I spoke to them and to the manager but they dont care what I have to say. No one explained anything to me as I arrived in the afternoon near their closing time. The manager asked if I have a lock on the door. Why of course I do if my access was blocked. I cant vacate and I cant remove the lock to have them rent it to someone else. All I want is to vacate and not be billed for a month when I havent used my unit for that long. Overall very bad service, I went to the storage location to speak to them. I called and left voicemails that were never addressed. I also called to be transferred to them and sometimes they dont pickup. I dislike that the number for this location doesnt direct me straight to their office. They also said they would return my call but if I wouldnt have called them back they dont return it. I was spoken to rudely and they raised their voices. Im not trying to argue but they seem to want to argue when I just want to resolve this. (Negative reviews below mention the same about Gilla)
The trick here is to block your access and have you pay late but I was not late. Theyre making it seem that way. Now of course by not trying to help me the days will just continue to pass. They are closed tomorrow Jul 8 and I still cant vacate. This is a sad thing to do and not good customer service at all.
Melba B.
3 months ago
Great place with awesome customer service. I have been renting a storage space here for quite some time and the staff has always been very helpful, not to...
Manuel A.
2 years ago
the service in this place is basically nonexistent. they have dozens of storage units and 3 carts. the staff make excuses when complaints are given, not...
Miguel M.
2 years ago
Horrible service. The staff is extremely rude. They make up policy's that don't exist. And when I asked for them to provide us we a copy of the policy the...
Storage Facility Amenities7 Amenities
- 24 Hour Access
- 24 Hour Cameras
- Boxes & Supplies
- Climate Control
- Drive-up Access
- Online Bill Pay
- Se Habla Espanol
Inishka Lloyd
3 years ago