6 storage sizes for rent
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Storage Customer Reviews
1k. juju
3 years ago
The best 2 man team you can ask for to help you with your storage needs.. Amazingly clean facility and excellent customer service. Highly recommend for any customer looking to store there personal items with an excellent company. Thanks again Omar and Wesley for being awesome people with your customers.
Rose-Aminah El-Amin
3 years ago
My experience with Extra Space Storage have always been great. Customer service is excellent and the agents do everything to help and assist you. Wesley Duque was absolutely extraordinary. He assisted me in all my storage needs, explained contract in detail to where I understood, showed me storage space to make sure it was what I needed, and offered best discount available. I will always use Extra Space Storage for my storage needs. I will refer family and/or friends to an Extra Space location
Ciro Herrera
3 years ago
The best facility I have ever rented from. The customer service is incredibly friendly and helpful. Super well maintained facility along with enough carts for everyone to use.
Serguei Franca
3 years ago
Muy agradecido por el servicio que brindan, el sr. Omar del local de quail roost dr muy atento y siempre dispuesto a ayudar, de verdad muy contento. Muy buenas condiciones el storage, todo limpio y muy buena seguridad.
Rustic Decor Tile and Stone
3 years ago
Great staff. They really gave me all the information needed. They are very knowledgeable and friendly. I highly recommend it.
Kareem Fletcher
3 years ago
He was extremely helpful with my purchase! Amazing customer service!!! Thank you!
Jasmin Marie De Jesus
3 years ago
Nice place I love it! Is clean and the employees treat you with courtesy.
Warrick Andrews
3 years ago
Wesley was very helpful upon my request for a storage as well as very patient with me cuz I was so in sure of what unit to get I highly recommend them
ignacio cristo
3 years ago
Great service. Omar Silva went the extra mile.Maybe not. Maybe he does this for all the customers. Rarely do I see this king of customer service any where any more. He took his time with us & discussed all the options. We weren't sure of what we needed & he covered it so well with us that we are very please with our choice. Thanks Omar.
Edwin Duke
5 years ago
Excellent service, friendly staff that treats you like family. Best. Storage facility in Miami, would recommend.
Meshia Sexton
3 years ago
Great customer service. Very informative and helpful. Omar is a great employee; he stayed a little later just to help me and family. Recommend to anyone.
Roxanna Dillon
2 years ago
Vivian was extremely helpful and sooo nice to talk to. Very pleasant !! I recomnend this storage place !! 5 stars customer svce !!
Robert Jones
2 years ago
Vivian was great we need more people like her in this world. Great customer service great attitude with a great personality true definition of a great worker
Zykeisha Law
2 years ago
Vivian was very helpful and has an awesome attitude. We reviewed all the rules. She answered any questions I had.
Francisco Santeiro
2 years ago
Great customer service. Wesley was very professional and friendly. He explained everything clearly in detail.
Saggy Morales
2 years ago
Wesley and Vivian very attentive. Very helpful with pricing options. Thank you for the water on this hot and muggy Saturday!!!
Liset Nunez
2 years ago
Great costumer service. Really fast and very nice workers. Units are very clean and good pricing.
Willie Leonard
2 years ago
Vivian borrego has given me great service with my storage space. Very informative with the service of the company. Has given me the best price from other competitors of business. Thanks!
PAYPAY HUD
2 years ago
I was greeted by Mr. Duque and shown acouple units. He explained everything very clearly, and made me very comfortable to leave my items in there facility. I recommend Extra Space Storage to anyone that needs somewhere to store there thing.
Michelle Roussel
2 years ago
Great place friendly staff.
They explained everything with detail and with examples of cases so we understood what we can store, what would happen with the insurance, how the gate works, etc.
Reasonable prices and climate control building.
Isa H
2 years ago
Excellent customer service and helpful informative staff ! Vivian really made my visit a smooth experience. I recommend everyone use this Extra Space Storage !!
Murphy Brockington
2 years ago
Vivian and Wesley Are True Professionals. They courteous and prompt. Each were very knowledgeable about the products and customer needs are met. I highly recommend using this company.
Dash Perez
2 years ago
This is the best storage facility I have attended in Miami the staff Vivian and Wesley were great and covered every question I had.
Vladimir Caleb
2 years ago
Needed a stotage 10x10. They gave me a free first month, great customer service and great for me cuz it's close to the highway.
Blacc McCain
2 years ago
Vivian was the best most modest helpful individual. Please hire more of these individuals of her caliber.
Carlos Portilla
1 year ago
Very professional. Explained the product in detail. Answered all my questions with full extent of his knowledge. Highly recommend.
Shaeli Seker
1 year ago
Vivian was an amazing help and had wonderful customer service! She went out of her way to find me the perfect size unit at an affordable price. I would highly recommend this facility.
lamont mccrea
1 year ago
Extremely great service. She was able to answer all our questions and was patient with us since we were unsure of what size unit we wanted.
Vanessa Suarez
1 year ago
Great customer service. Explains everything with detail. Units have good space and reasonable price
Kent Lockhart
1 year ago
Jerry was a great help he has great communication skills I also received help from his employees.. jerry has great customer service skills also.. 100% for jerry 5 star. He deserve a month vacation paid..
Ruth Ferrufino
1 year ago
Vivian was very helpful and personable. She really helped me choose a unit based on my needs.
ericktheone
1 year ago
I got a good deal for a small space, they showed me around even before I decided to take it. Very friendly atmosphere, professional service, clean place. Thanks guys!
Chris Braithwaite
1 year ago
Great Service... efficient and friendly. And The best price in the area!
Prissy Roqk
1 year ago
Hey I just rented space here and Vivian was really nice and gave me every bit of information that i needed. She even gave me a really rate. I would recommend to anyone looking for storage space.
Ana Alcazar
1 year ago
Extra Space in Quail Roost Miami rules in cleanliness, good service and friendly staff. Thank you so much and we will always recommend you. Sincerely, Julio Alcazar.
Jose Rivera
1 year ago
I was looking for a storage and vivian from extra storage was so helpful. I have rented before from extra storage but today was extra awesome. Prices are great and they had so mamy storages to choose from. Thank Vivian
Lisa Guyton
1 year ago
I experience good costumers service always I'm an faithful costumers I recommend using extra space storage for your storing needs
Alekxa nicole
1 year ago
Vivian was great so sweet and helpful broke down everything very easy definitely recommend this location if youre looking for storage!
JOSE PARLA
1 year ago
My sales representative, Vivian was awesome, very helpful and knowledgeable. A pleasure to do business with. I would recommend this location. AA++ service!
Malachi Santos
1 year ago
My wife and I love the service here. Amazing staff and responsible price. We have just moved out but if we ever needed storage again would definitely be back. Vivian and Wesley are an amazing customer service duo.
Raul Rufin
1 year ago
Jennifer was awesome! Explained everything effectively and was funny. Super helpful.
krystal perez
1 year ago
Wesley provided excellent service. Very knowledgeable and professional. Will recommend.
Jose Torres
1 year ago
My wife and i love it here.They have great service and the staff is really nice,i defiantly recommend here:)
Ciewana Bozeman
1 year ago
Wesley D. & Jennifer G. were awesome in helping me. Excellent Service. I appreciate it guys!!!!
Liss Olivares
1 year ago
Been using this location for over 2 years, first for a family member & now for myself. Great location, clean and accessible. Staff are knowledgeable and polite. Would recommend!
Jocelyn Brown
1 year ago
Came with my husband to rent at this location.Very friendly staff and best prices. If you want a great deal come here. Thank you Vivian Borrego.
Tonee Philpotts
1 year ago
Westley and Vivian are outstanding, great customer service skills, very friendly and outgoing, it feels great doing business with them. I will recommend extra space storage to my family and friends
Joanna Torres
1 year ago
Great location, great staff and good prices. If we ever need storage again we will definitely be back here. But we are happy to finally move out to our own place.
Dave Willson
1 year ago
Love the staff here, Vivian and Wesley are such amazing and positive people they will help you out with everything. Its really clean and they have amazing prices
Cristyl Contreras
1 year ago
Customer service is excellent. Great place. Love the space and people. Vivian was amazing! Thanks extra storage for storing my things and hiring such great employees.
Virginia Stewart
1 year ago
Loved it! Friendly staff and amazing service. Very attentive and helpful as I was there with my kids. Viviana was so sweet with them and made the transaction smooth.
Bohemian Babushka
1 year ago
Great customer service and location. Vivian was such a fantastic help. I will be recommending this place because of her. Thanks again!
Norma Coutin
1 year ago
Had had storage for upto 4 years and always had a great experience! Highly recommended! Affordable rates and the office was extremely helpful.
Thank you for your service and assistance.
User
1 year ago
Came in to get some information on 2 units I saw online and one of them worked out great for me. The customer service was amazing and the process was quick. Wonderful staff! Thanks for all the assistance.
Willie Oliveras
1 year ago
Vivian was amazing at getting us a space at the right size for the right price. Her courtesy and professionalism was only matched by her smile and can-do attitude. I will definitely refer and come back to this location.
Amanda Martinez
10 months ago
Jerry was wonderful excellent customer service he explained everything and understood exactly what i needed and gave me the best deals! I met the office manager Jorge was cordial. Thanks guys for welcoming and helping me so quick!
Rachelle Borrego
10 months ago
This is a great store. I recommend to come here because service is great and so are the employees. Loved it here
Harry Warren
11 months ago
Vivian, at Extra Space Storage on Quail Roost is a phenomenal sales person. She help me out to get storage space, when time was running out. I'm very pleased and now I have both storage so I can store all of my furnitures.
Daniel Martinez
8 months ago
Outstanding Service! @ 1111 Quail Roost Dr. location), Vivian Borrego(manager) was very professional throughout the entire time, showed me the spaces, explained to me all the options and was very upfront about the numbers(very important). All in all excellent!
Gillian Acasio
7 months ago
George was very helpful and straightforward. The facilities are clean and easy to get to. Just simple contracts and they just help you with what you need.
Orlando Deschapell
7 months ago
Service was awesome !
They assisted me with everything I needed and I will definitely recommend this place if youre looking to put stuff in storage. Thank you so much for your help with my move.
Tony B
7 months ago
Great experience and savings. Everyone is friendly and super helpful. Quick and easy.
Raffy Quezada
6 months ago
Excellent service. Took the time to explain the ins and outs of renting the storage unit. Would definitely recommend her and this place to do business with.
Lily Oliva
6 months ago
Great Customer Service. Keep up the good work. Glad to put my trust on this place after going through every step and being helped out.
tyler Riverasoto
5 months ago
Store manager Vivian was amazing she answered every question i had. She was a great help to me.
Xaviya Manuel
6 months ago
Jennifer was a big help and got us in and out quick because we were in a hurry. She is the best. Thanks.
Tiffany Pichel
5 months ago
Vivian & Jorge were great. Jorge made sure everything was taken care of when I did my reservation & even called to remind me of move in. Vivian showed me the unit and walked me through the terms. Absolutely great customer service.
Katrisa Simpson
4 months ago
George was very helpful today. He made sure that I received the best rate and that I was comfortable with the price as well as the contract. He really is an asset to this Company. Thank you George!
Jade Romero
4 months ago
George was great and very informative throughout the entire process. Would definitely recommend this location to friends and families.
Veronica Perez
4 months ago
George was great. He explained everything detail by detail. Highly recommend. Great customer service...
Zoraida Haibi Figuera
4 months ago
Very open and honest with information. Was not misleading with information. Very thorough and very polite
Yamira Samantha Rodriguez
3 months ago
Jennifer is amazing. I am going through a hard time and she treated me and mu son so nice. I would refer all my friends and family... Thank you so much.
Art fashion photography studio
3 months ago
Jennifer helped me find the right size unit. Vivian was also a great help. Have been renting with Extra Space for many years. Great service.
Maria aa
3 months ago
Jennifer was helpful and knowledgeable and she went out of her way to help. We drove from Kentucky and it was a long drive. She was great and fast Thanks.
Kevan Willis
2 months ago
With all of the stressful and depressing matters that are included with my 1st move! Vivian was my 1st sign that everything was going to be ok! I was greeted with warm and bright smile, also 5 star attentive care. She listened to my situation and needs of storage capacity, and rented me the best unit for me! I am extremely glad that I stopped at this location for my extra storage needs! Very informative and seemed happy to help! Thank you again for all your help!
Kevan W.
cheyenne santiago
2 months ago
Vivian was AWESOME! I was in a panick because I didnt get to Tampa in time to set up my storage unit. She handled the remote set up with ease and completely defused the nervousness. I would give her 10 stars!
jayla mignott
2 months ago
She was courteous, personable & really easy going, which made it so much easier to get everything done.
Alvaro Nino
3 weeks ago
Thank you extra space for the awesome customer service. Ive used other storage spaces and they were rude and no help. If Im not mistaken, I was helped by George he was polite and very helpful. I would really recommend going to this extra space storage.
Christopher Beckford
1 month ago
Worked with George on getting a unit and he was excellent. Great prices and clean units! Amazing customer service!
Isabel Herrera
2 weeks ago
Jennifer Groseclose she make a excellent job in costumer service a she is super funny, she resolver all the question and very helpful person, she personality is unique Thanks for u fantastic job.
Jose Cartagena
2 years ago
Staff is awesome, storage unit is nice and I think the price is alright, easy access to units, my only complaint, the insurance fee is a bit too pricey.
Dawn
1 year ago
Storage area is large. Outdoor and indoor storage. Wesley D. was very helpful. Will recommend to a friend. Thank Wes.
Diamond Golden Diva
2 years ago
Jerry and Vivian were great. They were very hands on and explained the whole process being it was my first time rentinga storage space. The customer service line wasn't up front about all fees all she said was the first month will be free, you pay nothing. But they helped me understand further the process. Thanks Jerry and Vivian for your service.
Montrey Ellis
2 years ago
Is ok but person messed up on password to get in and out witch had us stuck for hours.... Not good!!!!!
Infinite Devine
3 years ago
Awesome customer service! Omar was amazing! I would definitely refer extra space storage Quailroost for anyone needing extra space.
Alma Rivera
10 months ago
I had my storage for years at the extra space storage. But at another location and never had a problem. I had to move to another location please at the location I was at they didn't have small units. Biggest mistake I made its the worst service at this new location. So if you are looking for a storage location that meets your every need please go to the extra storage on quail roast. But be careful cause there are two. Do not go to the one near the express way to to the one closer to marlin road. Great people great service miss those guys.
Richard Ferreyra
2 years ago
If i could give it 0 stars i would. Raised our rates from around 170 dollars a month to over 300 in less than 2 years. Upon moving out, they did not reimbursement us the remaining 21 days we already paid for. When my wife called to ask for the refund, the representative told us to clean the storage space out and we'll have a general manager contact you about the reimbursement. All they did was contact me and tell me that they never told my wife there would be a reimbursement. When i put her on the phone, Raphael (supposedly a General Manager) is, was extremely rude to her (not with me of course). It took everything i had to not call them back and let Mr. Raphael know what a tough guy i thought he was to be so rude and condescending to my wife. I was fine to keep the storage until the last day we paid for it, but they lead us to believe there would be a reimbursement that is why i hustled at 8:30 at night to empty the remaining boxes i had n the storage thinking we would get the reimbursement. Do not use!!! Not an honest company
Robert C.
4 years ago
5 stars for a storage place? Yep.
I've dealt with many storage places over the years and many have had customer service skills that would make the DMV look...
Paul C.
1 month ago
Constant rate increases. Current rate of inflation only 1.8% (May 2019) Now that our stuff is there, we're stuck with it.... no time or energy to get it...
Alan M.
3 years ago
Scammers! We set up automatic payment on our credit card. When we were ready to move out, our automatic payment would've gone through five days before we...
Storage Facility Amenities9 Amenities
- 24 Hour Cameras
- Business Center
- Climate Control
- Drive-up Access
- Mobile Storage
- Online Bill Pay
- RV, Car, Boat
- Truck Rental
- Wine Storage
Andrew Johannis
2 years ago