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Safeguard Self Storage - Hollywood

3090 Sheridan St, Hollywood, FL, 33021

Office Hours Now Closed
  • MON - FRI9:30am - 8pm
  • SAT9:30am - 6pm
  • SUN11am - 5pm
Gate Hours Now Open
  • MON - FRI8am - 8pm
  • SAT9am - 6pm
  • SUN11am - 5pm

Storage Customer Reviews

Richard Feiglin

8 months ago
Professionally run, professionally staffed, clean, secure, air conditioned, digital key-fob customer entry system, extended hours of operation, completely renovated. I have been using this storage facility for many years since it was still Emerald Hills Extra Closet and Safeguard took over this location and did all the renovations and improvements. Customer service is still outstanding by Roberta and Alan, 5-star staffers retained from Emerald Hills, and new manager Everett is a joy to work with and an outstanding asset to the operations of the company. I can't say enough positive things about this storage facility. They deserve the highest accolades for value, security and professionalism in an industry usually lacking in these areas. Thank you Safeguard for all that you do !!

Ron Prosky

8 months ago
WONDERFUL experience! I was helped by Jose Negroni and it was a smooth, quick and very professional event...I got a 5x10 climate controlled unit for a much better price than Uncle Bob's Storage down the street. And here, when they say the office is open, the office is actually open! How bout that...go figure :)

Brian Marples

7 months ago
Excellent facility, very clean and very professional. First-rate security. Helpful, effective and proficient staff.

Dave Kellogg

7 months ago
Great people and friendly service. Secure storage. I would recommend

Christopher Pavlak

8 months ago
What a great experience i had at this storage facility. Allen, the guy who helped me at the front desk check in was amazingly knowledgeable of the facility and helped me pick the perfect unit. The paperwork went quickly and in no time at all i was moving in my stuff. Easy peasy! Also tje units are super clean and you dont have to remember a code to punch in. They have key fobs that u just touch the sensor and you're in. Awesome!

Parrish Artrip

11 months ago
Great service! Everett was very helpful!!

Anders Bern

1 year ago
True young professional with an excellent service attitude! We arerolocating from Texas, trying to find a suitable storage in the Hollywood area. After beeing greatly disappointed with the attitude and lack of willingness from the "other" self storage facilities in the area. The Safeguard Self Storage was like a "fresh breath of air" Very helpful over the phone as well as up on arrival,, Many thanks to Allen and Everx (Spelling properly wrong, sorry) for there positive and constructive attitude! Both truly two great company asset 's indeed

Wende Jager-Hyman

11 months ago
The staff was extremely helpful and the facility was perfect and a good value for what I needed.

Marlon B.

1 year ago
Excelente customer service. The representative (Allan), was very professional and willing to help out. Great service!!

Lennie Baglio

7 months ago
People in office were very helpful

Clarence Morrison

1 year ago
The facility was clean and the staff was friendly....I would recommend this safeguard storage to everyone.

Kathy Pierre

6 months ago
It was a quick, (but not rushed), professional experience.

Irene Alkire

10 months ago
The place is clean, the staff members are cordial and even I moved out the State, I knew that my belongings were safe. The best part is that it has AC !

Miguel Schonenberg

1 year ago
I just leased a medium size unit. The people in the office were very attentive and professional to my needs, showed me my unit and explained to me all the information that I needed to know and answered the questions that I asked. Nice outfit they have there and are improving it nicely. I look forward to storing my stuff there.

Nadralee Myles

1 year ago
Thank for the overall help, the information that was given in making me a better consumer was concise. The customer service shown by Everix, is astonishing. I have true service like the provided by this young professional in a long time. Even when I locked myself in after hours, I received rapid customer service help.

Luc Marcoux

10 months ago
Very nice peoples work at Sheridan Street location. Highly recommend and very nice location.

Robin Merrell

1 year ago
I loved this place. The person who helped me was extremely kind, helpful, and knowledgeable. His customer service went above and beyond than what was expected. Instead of getting the original place I thought I wanted, the sales person provided a fantastic alternative that was much better. It was really reassuring to find out about the security of the grounds, access, and what was provided to each customer.

susan keneth

7 months ago
Nice and clean and good Security system

Jenni Renee'

1 year ago
Great customer service and very helpful explaining their policies.

Estuardo Williams

6 months ago
Everett is an amazing guy, super friendly and professional. Great place for storage!

HILDA CEDENO

5 months ago
Muy agradecida por el servicio recibido. Mis pertenencias fueron guardadas por 4 aos y al retirarlas estaban en perfectas condiciones. Recomiendo SEFEGUARD SELF STORAGE como un muy buen lugar para guardar y conservar sus pertenencias, y ahora con la remodelacin de las instalaciones ser excelente. Adems, el personal siempre est dispuesto a servir y atender al pblico. Muchas gracias Sefeguar Self Storage por todas atenciones.

v valery

4 months ago
Allen was the one who mostly attend to me, he's an awesome human being. He listened, pay attention to the individual needs; then kindly guide to what might be best for you. He's very polite, curteous and mostly very professional. Make sure you visit the establishment and explain the regulations. It was always a pleasure when go there and see Allen. Tk you for such great experience. Until next time.

Michael Latiff

3 months ago
Excellent customer service and a clean modern facility. Friendly folks andwell informed.

Mercilia T

2 months ago
Friendly staff. Offers various sizes in door storage spaces. They recently upgraded and got new storage made of steel, so more privacy for your stuff. I got a promotion when I signed up from online promotion and discount due to my renters insurance, so it worked out.

Ivonne Russa

2 months ago
The place is very clean, safety. The storage is climate area, for me is a excelent place

zqp6023

2 months ago
Staff was very friendly and efficient! Details of rental explained and facility is spotless!

John McEneany

1 month ago
The Staff at Safeguard, are some of the friendliest most helpful people you could ever meet. The facility is immaculate, and they have locker sizes that others don't have.

MrFlnative1978

5 days ago
The place is clean, very secure and the staff was very friendly. I spent most of the weekend there and every time I needed something the staff was more than wiling to help me or point me in the right direction.

Alan Zatik

1 month ago
I was looking for a place to store a car. We have a son in the area and a property south of there so we are flying in and out quite a lot lately. First I was quoted $40/ month by another company and went to see it and it was a condemned house and a front yard that was 10" deep mud. He said go ahead park anywhere in there. Uhhhh NO. Then i hit the net and searched and found Safeguard. The property is close to FLL airport which is number on priority for me, its clean and appears safe. My only complaint is that there isnt any lean to's or covered parking. The sun is so brutal down there. Anyway it was like 129 per month and i feel like it the best option I had. The people were very professional and nice enjoyed working with them. Recently we moved the truck to my son's house and when we went to get it the battery was dead. I was disappointed they weren't prepared for that and wouldn't or couldn't help us, I would think they would have a jumper pack, If it was my business I would.

Robert Clinton

1 year ago
I found this place when it was Emerald Hills. They had the perfect sized unit for what I needed. The staff was friendly and helpful. They had to relocate me to a different unit due to upcoming remodeling. My new unit is bigger and more private and I still pay the same price. My payment is deducted automatically and I have never had any problems. The only "issue" if you will that I have is the hours sometimes doesn't work for me.

Karen McCord

1 year ago
The staff was friendly and helpful. They called to confirm the rental and let me know about the insurance requirement and the cost before I even came in. They let my friend start loading the unit before I had even finished all of my paperwork. The location was also really convenient. I do with their Sunday hours weren't so short.

Prouss Rouss

1 year ago
Beware of late fees

Snow Summer

1 year ago
Great staff but hidden fees.

Beny Schonfeld

2 years ago
Really disorganized management. Tons of issues to access my storage, their phone customer service sucks, issues with access code all the time, and their hours are awful

KnotJoe Kin

2 years ago
Just found out they purchased Emerald Hills Extra Closet in June. Changes; You can pay your bill by phone, which living out of state I need to and have without issue for over ten years. But, now, you can't just call up and pay the bill, you have to use a "special number" and what they don't tell you, is it costs an additional $10 to do so. Not that I'm late paying now, and I've only been late a couple times over the past ten years. But it happens. Late fees usually waved. Which were $15, now $20. I've had several units in the past, nice to stagger the payment days through out the month. Now, all units must be payed on the first. (Won't be getting more than one unit now) Try to call direct, you get an automated service. Press one for info, two for existing customers. No matter which you press, it goes to Spanish, press again, it disconnects you. You can't get through to anyone. If you get lucky and it lets you through, you get some call center/service. None of which can except payment for a bill you're trying to pay. (How convenient) Change, fees fees, fees. Fees to cut the lock, fees if they auction your unit, which is interesting to note in the email I received the day after I called to pay my bill and report what I thought was a spoof email from a company I never heard of changing my due date was the following as quoted. "After thirty (30) days past due, a Foreclosure Fee of $100.00 will be applied to the account." "Foreclosure" ... If thirty days late on a unit? And was informed by a staff member, they will be starting "monthly auctions" after August instead of the auction every three to four months as most storage facilities do, and Emerald Hills did before.. Ie Sounds like they are banking on people being late paying. And with the fees they rack up, a guarantee they make money selling your stuff. Which in South Florida is very likely people will and can easily get thirty days behind on a storage unit. Which brings us to more changes. Normally if your things do get auctioned off, monies collected go toward the bill, anything over, you get. Not with SafeGuard. According to the email explaining changes, they keep all monies and you still owe all past due rent, and any and all fees they tacked on. Which can be numerous and very costly. It seems after reading their lease and terms and dealing with them a whole 48hrs trying to pay a bill; is that the only thing they "safeguard" are their own interests and devising ways to tack on ridiculous and unreasonable fees in order to line the corporate pocket, increase bottom line, and ensure that if you get behind, you stand little chance of catching up or keeping your stuff. Considering its actually owned by Stanley Morgan Properties, this type business practice comes as no surprise. Strategically, they already know the cost of living in South Florida is so high it's has all but out priced even the middle class property wise. So not only do they take your property, they are quick to take your stuff too and insure ways that they can do so. From what I read and my experience thus far just trying to make what should be a simple five minute call to make a payment as I have in the past, it sounds like another major scumbag bottom line objective greedy corporate model has moved into South Florida. Should fit in nicely in other birds of the same feather in South Florida with what little else that's left down there now.

chase canadé

2 years ago
SafeGuard, owned, financed and managed by Stanley Morgan collected an illegal $10 surcharge in Florida from customers paying by credit card over the phone via automated service and at locations by staff. This is a 2nd degree misdemeanors that carries up to a $500 fine and up to 60 days in jail per incident. It has now been suspended as of a couple weeks ago due to one man willing to stand up and not only refuse to pay the surcharge, but fight for the rest of the customers. It has been reported to the State Attorney General and I would imagine Stanley Morgan/SafeGuard will be levied heavy fines as well as have to pay back millions they collected illegally from past and present customers.

Susan Strutz

1 year ago
The most efficient, helpful and knowledgeable employees. My experience was stress free and met my storeage needs.
See all Reviews

Jennifer K.

8 months ago
WONDERFUL experience! I was helped by Jose Negroni and it was a smooth, quick and very professional event...I got a 5x10 climate controlled unit for a much...
See all 2 Reviews

Storage Facility Amenities7 Amenities

  • Boxes & Supplies
  • Climate Control
  • Drive-up Access
  • Online Bill Pay
  • 24 Hour Cameras
  • Se Habla Espanol
  • RV, Car, Boat