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applied at store

Safeguard Self Storage - Hollywood

3090 Sheridan St, Hollywood, FL, 33021

Office Hours Now Open
  • MON - FRI9:30am - 8pm
  • SAT9:30am - 6pm
  • SUN11am - 5pm
Gate Hours Now Open
  • MON - FRI8am - 8pm
  • SAT9am - 6pm
  • SUN11am - 5pm

Storage Customer Reviews

Richard Feiglin

1 month ago
Professionally run, professionally staffed, clean, secure, air conditioned, digital key-fob customer entry system, extended hours of operation, completely renovated. I have been using this storage facility for many years since it was still Emerald Hills Extra Closet and Safeguard took over this location and did all the renovations and improvements. Customer service is still outstanding by Roberta and Alan, 5-star staffers retained from Emerald Hills, and new manager Everett is a joy to work with and an outstanding asset to the operations of the company. I can't say enough positive things about this storage facility. They deserve the highest accolades for value, security and professionalism in an industry usually lacking in these areas. Thank you Safeguard for all that you do !!

Ron Prosky

1 month ago
WONDERFUL experience! I was helped by Jose Negroni and it was a smooth, quick and very professional event...I got a 5x10 climate controlled unit for a much better price than Uncle Bob's Storage down the street. And here, when they say the office is open, the office is actually open! How bout that...go figure :)

Brian Marples

2 weeks ago
Excellent facility, very clean and very professional. First-rate security. Helpful, effective and proficient staff.

Dave Kellogg

2 weeks ago
Great people and friendly service. Secure storage. I would recommend

Christopher Pavlak

1 month ago
What a great experience i had at this storage facility. Allen, the guy who helped me at the front desk check in was amazingly knowledgeable of the facility and helped me pick the perfect unit. The paperwork went quickly and in no time at all i was moving in my stuff. Easy peasy! Also tje units are super clean and you dont have to remember a code to punch in. They have key fobs that u just touch the sensor and you're in. Awesome!

Parrish Artrip

4 months ago
Great service! Everett was very helpful!!

Anders Bern

1 year ago
True young professional with an excellent service attitude! We arerolocating from Texas, trying to find a suitable storage in the Hollywood area. After beeing greatly disappointed with the attitude and lack of willingness from the "other" self storage facilities in the area. The Safeguard Self Storage was like a "fresh breath of air" Very helpful over the phone as well as up on arrival,, Many thanks to Allen and Everx (Spelling properly wrong, sorry) for there positive and constructive attitude! Both truly two great company asset 's indeed

Wende Jager-Hyman

4 months ago
The staff was extremely helpful and the facility was perfect and a good value for what I needed.

Marlon B.

9 months ago
Excelente customer service. The representative (Allan), was very professional and willing to help out. Great service!!

Beny Schonfeld

1 year ago
Really disorganized management. Tons of issues to access my storage, their phone customer service sucks, issues with access code all the time, and their hours are awful

KnotJoe Kin

1 year ago
Just found out they purchased Emerald Hills Extra Closet in June. Changes; You can pay your bill by phone, which living out of state I need to and have without issue for over ten years. But, now, you can't just call up and pay the bill, you have to use a "special number" and what they don't tell you, is it costs an additional $10 to do so. Not that I'm late paying now, and I've only been late a couple times over the past ten years. But it happens. Late fees usually waved. Which were $15, now $20. I've had several units in the past, nice to stagger the payment days through out the month. Now, all units must be payed on the first. (Won't be getting more than one unit now) Try to call direct, you get an automated service. Press one for info, two for existing customers. No matter which you press, it goes to Spanish, press again, it disconnects you. You can't get through to anyone. If you get lucky and it lets you through, you get some call center/service. None of which can except payment for a bill you're trying to pay. (How convenient) Change, fees fees, fees. Fees to cut the lock, fees if they auction your unit, which is interesting to note in the email I received the day after I called to pay my bill and report what I thought was a spoof email from a company I never heard of changing my due date was the following as quoted. "After thirty (30) days past due, a Foreclosure Fee of $100.00 will be applied to the account." "Foreclosure" ... If thirty days late on a unit? And was informed by a staff member, they will be starting "monthly auctions" after August instead of the auction every three to four months as most storage facilities do, and Emerald Hills did before.. Ie Sounds like they are banking on people being late paying. And with the fees they rack up, a guarantee they make money selling your stuff. Which in South Florida is very likely people will and can easily get thirty days behind on a storage unit. Which brings us to more changes. Normally if your things do get auctioned off, monies collected go toward the bill, anything over, you get. Not with SafeGuard. According to the email explaining changes, they keep all monies and you still owe all past due rent, and any and all fees they tacked on. Which can be numerous and very costly. It seems after reading their lease and terms and dealing with them a whole 48hrs trying to pay a bill; is that the only thing they "safeguard" are their own interests and devising ways to tack on ridiculous and unreasonable fees in order to line the corporate pocket, increase bottom line, and ensure that if you get behind, you stand little chance of catching up or keeping your stuff. Considering its actually owned by Stanley Morgan Properties, this type business practice comes as no surprise. Strategically, they already know the cost of living in South Florida is so high it's has all but out priced even the middle class property wise. So not only do they take your property, they are quick to take your stuff too and insure ways that they can do so. From what I read and my experience thus far just trying to make what should be a simple five minute call to make a payment as I have in the past, it sounds like another major scumbag bottom line objective greedy corporate model has moved into South Florida. Should fit in nicely in other birds of the same feather in South Florida with what little else that's left down there now.

chase canadé

1 year ago
SafeGuard, owned, financed and managed by Stanley Morgan collected an illegal $10 surcharge in Florida from customers paying by credit card over the phone via automated service and at locations by staff. This is a 2nd degree misdemeanors that carries up to a $500 fine and up to 60 days in jail per incident. It has now been suspended as of a couple weeks ago due to one man willing to stand up and not only refuse to pay the surcharge, but fight for the rest of the customers. It has been reported to the State Attorney General and I would imagine Stanley Morgan/SafeGuard will be levied heavy fines as well as have to pay back millions they collected illegally from past and present customers.
See all Reviews

Jennifer K.

1 month ago
WONDERFUL experience! I was helped by Jose Negroni and it was a smooth, quick and very professional event...I got a 5x10 climate controlled unit for a much...
See all 3 Reviews

Storage Facility Amenities7 Amenities

  • Boxes & Supplies
  • 24 Hour Cameras
  • Climate Control
  • Se Habla Espanol
  • Drive-up Access
  • RV, Car, Boat
  • Online Bill Pay