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StorageMart

1200 US #1, Big Coppitt Key, FL 33040

Office Hours
MON - FRI9:30am - 6pm SAT9:30am - 5pm SUNClosed
Gate Hours
Daily6am - 10pm
Google Reviews
rating 3.9
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Bradley Mason

3 years ago
rating 5.0
We had a very positive experience. At the price point offered the facility met our needs and the items we stored stayed in good shape. We found the customer service to be excellent. Every time we called or e-mailed we received courteous and thorough responses within minutes.

Johnny McRae

3 years ago
rating 5.0
We're very pleased with the customer service (Manny, you rock!) and are happy with the unit and location. Thanks so much!

tronmank

2 years ago
rating 5.0
Danielly really took care of me. I got the size i needed (twice) and she explained that it would be advisable to use pallets due to water levels when the rains come. She really went the extra mile to help me. She is also very professional. will recommend and use again, if needed.

Bakhodir Akhmedov

2 years ago
rating 5.0
Great storage facility. Rented a parking spot for 2 years, never had a problem. Staff is very friendly and helpful.

Craig Sylvia

2 years ago
rating 5.0
Manny totally hooked me up. I was running late and he stayed after closing to help me. Above and beyond ...AWESOME!!!!

Rebecca Woolington

2 years ago
rating 5.0
I've been using the facility in big coppit since June... I have not had any problems.. The customer service is always great when I go into pay my bill. Manny is always cheerful and I always see him out doing things around the properties.. Danielly is always fast and efficient when I go in as well.. They both made me feel welcomed when I first arrived to get my storage unit at this location.. Despite my confused effort when I first arrive at the big coppit location and there was only a phone that connected you to the key west office...

Latoya Graham

3 years ago
rating 5.0
I have rented units from this Storage Mart twice in the past four years and they met my expectations both times. Danielle and Manny provided great customer service through phone calls and at the office. Definitely recommend this storage facility for personal storage needs in Key West.

Cindy Mcgee

1 year ago
rating 5.0
Danielly was amazing!!! She went above and beyond to help us out with our storage needs. Because of her my husband and I had an amazing time because we were able to bring our kayaks and store them. I would highly recommend StorageMart to everyone. Customer service here was on point. Thanks SM and Danielly.

Jazzi Love

9 months ago
rating 5.0
Don't know who would ever say bad things about this location. Compare to the previous Manager, the Management now is great. Very friendly, they have been up keeping with the place. I've notice that all the homeless are gone now, that's a plus. Don't have nothing against homeless people but they do not follow the rules. I highly recommend this location, compare to other storages in keywest, this is by far the best. I have a storage in Big Coppitt and in Stock Island. Applause for the awesome job you guys are doing.

N Pierre

9 months ago
rating 5.0
Thank you for being great and for finally securing the place. Just rented at this location, very nice and clean.

Da_Ghostie

9 months ago
rating 5.0
Recently re rented with them. Needed a parking spot and while they didnt have one located in stock island where I needed they accommodated me with one in Big Coppitt. Both Carmen and her assistant where very pleasant and met me at the location to show me where I could park. You guys definately have a winning team.

Bruce Pajak

7 months ago
rating 5.0
I checked out the storage facility since I heard it was under new management, because I lived next door at Seaside Resort. I must say what a improvement over old management. I will definitely recommend this place to anyone looking for a good storage facility.

Sam McCroskey

5 months ago
rating 5.0
My wife made an inquiry at the website and left my email and phone number. They contacted me, answered all my questions and explained what I needed to do. They wrre very flexible with our face to face meeting, which was great because I had come in from our of town and didn't know exactly when I could be there. Mike took care of the paperwork quickly and efficiently. He showed me locjs and didn't try to oversell anything. He gave great directions to the unit. It was ckean and in excellent shape. I recommend these guys if you need a storage unit in the Jey West area.

Lisa Menard

4 years ago
rating 2.0
Everything gets filthy, full of bugs and rodents. They raise the price every few months. The only plus is the staff is friendly and helpful.

Bo Fodor

3 years ago
rating 1.0
I cant even get a return phone call from the local or main office. some business

Kevin Farrell

1 year ago
rating 1.0
Everything in my unit was completely ruined. There was water and rodents poop on everything. I just took everything I owned to the dump because it was so nasty. After reading the response from Storage mart I will let everyone know that I did call and they said there is nothing they can do. The gentleman I spoke to said that I had been paying for the insurance but he has never seen a claim get accepted. If you want to make it right you should refund me the money I spent to put all of my house belongings in storage for the last two years while my house was being re-constructed. Ive spent over $7000 dollars only to have to throw everything I owned in the trash.I will not be going away and will make sure I spread this news.

JC C

9 months ago
rating 1.0
Now the new MGR is getting her friends to post fake reviews. Please note : in no way is this facility HANDICAP ACCESSIBLE Do U expect good service when a hurricane damaged all your things? Did they tell you when you rented your unit TO PUT YOUR STUFF ON PALLETS because your UNIT WILL FLOOD? DO YOU like managers that LIE? JUST wait until you try to deal with corporate who have zero customer satisfaction concerns So keep getting your loser friends to post fake reviewed Check date of previous reviews. Danielle is gone.Currently new management by lazy rude ppl who couldn't afford to live in KW if they didn't get to live on storage property. Repairs to hurricane damage took over a year. As soon as new gate ( there never was for 20+ yrs) rent raised despite them sitting on FEMA payout. Rude from start. Lies about serious issues. Treats paying customers like dirt. There is absolutely nothing nice to say about them or unit. Chemicals on walls from other tenants never removed. Months without AC Bad service after hurricane. No breaks given, even those whose units were damaged. Poor communication after storm about access to unit. Terrible terrible place and management
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