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Storage Customer Reviews
Sam Nudelman
2 years ago
Helpful, friendly staff. Clean and affordable units. Centrally located in DC
Xavier Cavanaugh
2 years ago
Good convenient and clean storage facility lots of different sizes of storage lockers, wheelchair accessible, unisex restroom, on-site parking
Jan Red
2 years ago
Convenient and reasonable. I am a local business, have been here three years. Very happy.
Matthew Rosario
3 years ago
The staff here was absolutely amazing and their hours are very flexible with whatever your schedule can be. It was easy to move in and move out and the facility itself is very clean, not what I expected of a storage facility. PLUS they gave me water to keep hydrated while I moved in, how awesome is that?! 15/10 would recommend and use again.
Charlie Hulme
3 years ago
Service was absolutely excellent -- extremely reasonable and accommodating. Ask for Janis, she's the best! Went above and beyond to set me up with the most appropriate unit + managed my time there to help me save money and made sure I didn't overpay.
michelle payne
2 years ago
Great inside public storage space. Nice, very good and helpful establishment. The management team is awesome!
Thanks for all your help and kindness over the years. -mp
Xavier Cavanaugh
1 year ago
Good convenient and clean storage facility lots of different sizes of storage lockers, wheelchair accessible, unisex restroom, on-site parking.
June 2019, a person with find this very convenient very reasonable very friendly customer representation.
Dina Mustakim
1 year ago
The employees here were very kind to us during move out and helped us get together everything we needed. Couldnt have asked for better assistance. It has a parking area and gate which were both incredibly convenient.
Charles Nelson
1 year ago
The manager was very professional friendly he value my opinion and the location is good cuz I'm moving right around the corner I would anybody would appreciate message on a manager's professionalism thank you again
michelle payne
2 years ago
Great inside public storage space. Nice, very good and helpful establishment. The management team is awesome!
Thanks for all your help and kindness over the years. -mp
Pamas Venture
1 year ago
We had valuable there for almost 5 years. We just moved out. It has been a great pleasure. Very friendly and professional staffs. Thanks
Gabriella Parker
9 months ago
Store manager at the New York Ave, DC location was SO helpful each time I saw her. The first time I came, I arrived 30 mins late and she STILL allowed me to come in and set up my unit and was so kind and helpful throughout the entire process. The employees are always willing to go the extra mile to help - happy that I trusted them with my items. Definitely recommend
Khai-El Johnson
5 months ago
Can't say enough great things about this facility! John (the manager) is the best and always so accommodating. They keep the facilities clean, accessible, and welcoming at all time. Anything that ever came up I was able to hash out with John immediately and he always made a way to keep his renters happy. Many thanks and I hope the next place lives up to the new standard y'all created!
Giovanni Azael
4 months ago
This review is long overdue as I had such a great experience, I should've left this long ago, but had to move so quickly. Considering the manager accommodated me I knew I would need to eventually find the time. I had to leave on a weekend with little notice and he still allowed me to do so without any penalty. That's understanding at its finest. I highly recommend this location for its management. Thank you!
Prentice Parrish
2 months ago
I had a great experience. On the good side, the staff were awesome and incredibly helpful. They were readily available to help with any issues or questions. Also, the location was incredibly convenient. Being 5 minutes from my house and a U-Haul facility made it a wonderfully convenient option for me.
On the the bad side, the unit could have been a bit cleaner when I moved in. Overall it was a very good experience and I'd store things there again.
Annette Brody
10 months ago
Easy access. However to leave you have to get out of your vehicle and walk across the lot to put the code in. It's really inconvenient.
Don Marlais
8 months ago
I was able to reserve and rent the locker online by inputting some information, uploading my drivers' license and providing my credit card information. They followed up with me on the phone soon thereafter and when I showed up to move in the next day, it was a seamless process. The facility was clean and easy to access (with my personalize PIN). The clerk was helpful and engaging. My only two suggestions would be to allow an automatic gate exit when you pull up to the gate (now you have to use a PIN to open the gate to leave) and better inside lighting.
Emily Xouris
2 years ago
Very disappointed with customer service and safety at this facility. I had little problem until I tried to move my things out and encountered a homeless woman who had snuck in behind a different unit holder. I decided to move my things the following day with a friend for extra safety. This was not a huge issue until I politely notified the facility of this security concern. The assistant manager then proceeded to deny what I saw and give me a play by play of what she supposedly saw on camera to descredit my story altogether. I did not ask for any sort of compensation or criticize their facility but the assistant manager tried her hardest to falsify my claims. Pretty disappointed in the staff and would not recommend.
Jodi G.
2 weeks ago
Candy made the entire process/experience quite pleasurable. She was prompt, attentive, and accommodating to requested services. She is the reason I will...
Anne B.
3 months ago
This U Store is heads over in service and cost in comparison to other storages I have used. The manager John and staff are professional and makes you feel...
Dan A.
5 months ago
Camille and her staff were extremely helpful, even to the point of coming in early one day to accommodate my movers. The facility is safe and secure, and...
Storage Facility Amenities12 Amenities
- Boxes & Supplies
- Bright LED Lights
- Delivery Acceptance
- Drive-up Access
- Exterior LED Lighting
- Extra Tall Ceilings
- Fire Sprinklers
- Gated Entry
- Interior Hallway
- Online Bill Pay
- Roll Up Doors
- Storage Protection Plan Available
Kirsten Pelzer
3 years ago