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Stor-It Self Storage

19822 Pauling, Foothill Ranch, CA, 92610

Office Hours Now Open
  • MON - SAT9am - 6pm
  • SUN10am - 5pm
Gate Hours Now Open
  • MON - SAT7am - 6:45pm
  • SUN7am - 5:45pm

Storage Customer Reviews

Dan Westervelt

5 years ago
Kim at the Foothill Ranch Store is not only very professional she is also very fun to work with; great personality and terrific knowledge of the facility. I came in cold and after we spoke for a couple of minutes and she took me directly to the exact unit I had described. Rates here are competitive and the service is excellent. Would recommend this place highly.

Diane Rich

5 years ago
Great accessible location, reasonable rates (I compared) and friendly, helpful staff. The unit itself is clean and they provided me with a water barrier to prevent any box bottom damage. WOW, they were thinking of more than my money! 5 STARS * * * * *

Walter Allen

1 year ago

Sandi Sorensen

4 years ago
The staff at Stor-it are incredibly professional and very helpful. They have bent over backwards and have been there for me in all aspect of my storage needs.

Terri Angel

3 years ago
My experience with the people at the Foothill Stor-It Self Storage was excellent. They were nice and very efficient.

Holly Zderich

5 years ago
The customer service at Stor-it Foothill Ranch is fantastic!

A Google User

6 years ago
I love Stor-It in Foothill Ranch! I feel so supported when I interact with the staff. From the first phone call where they were informative and I got a great deal. Now that I have been there many months, I appreciate their kindness and their committment to creating a clean and safe facility. You would be silly not to use Stor-It in Foothill for your storage needs.

Axle G. WoodMiN

1 year ago
Easy access storage that doesn't give me any issues or problems. Been here for about 4 years moved around units a few times to save money.

Mandy F

1 year ago
We temporarily rented a storage unit a few years ago and then recently rented once again to sort things out in our garage. I've always had a positive experience here; everyone has always been friendly.

Wilson Rodriguez

1 year ago
Clean and lots of variety of available spaces. Accessibility is very pianless during most hours of the day.

Tania Mercado

5 years ago
I have had nothing but excellent serve at this facility. And now with the new management it is even better. Kim and Al are so sweet, friendly and always willing to work with you when you need help or have any questions. They are very professional and I thank them for making this experience a good one.

Craig Bruce

5 years ago
I have been with Stor-It Self Storage Foothill Ranch since the mid 1990's and have always found them to be kind, considerate and professional. They are very easy to work with (especially when times are tough). I feel that my property is in safe hands. The facility is always clean and secure. I gave four out of five stars because of a few rate increases over the past couple of years. Otherwise, I am very happy.

Chad Conley

4 years ago
I would have chose 1/2 a star I started with this storage facility with one unit signed up by Kim. Kim and her husband Al were pretty cool and helpful and I was a good paying tenant for months. Then when I went to move and needed a larger storage they only had another smaller one so I took it. They told me that I got a free truck rental with it for a day. I took which had to be back by 6 pm. I get a call from Bill about an hour before its return time and told him I was unloading as fast as possible and may be a few minutes late could I drop keys off in the door slot. He began to yell at me and told me no I could not and that I must be back prior to them closing. I told him that I was moving as fast as possible and it wouldnt be more than about 15 minutes. Bill told me that if I was not here he would call the police and report it stolen and that there would be a late fee as well. I couldnt believe my ears! First off if I am being charged a $100 late fee which is over double what Uhaul would have even charged to rent the truck and secondly I had given them my credit card, moving from address and moving to address as well as had my Land Rover parked at their facility. He was the worst person I have ever dealt with anywhere. Since he told me that there was no way to drop off the keys in a door slot I brought the truck clean and full of gas and was there when they opened. I tried to discuss this with Chris when I got there but only to find out her mind was made up because she is Bills wife. I called Kim whom knew that I had been a good tenant to discuss and complain and although she was nice she told me that I should have dropped the keys through the door slot and that she was on the premises all night because she lives there. She also referred me to a corperate phone number without even a greeting message to discuss and or complain and they never called me back either. In addition for my complaint they placed a move out notice on both of my storages making me move out less than two weeks later from both units and kept my full money for the months in addition to charging me three time what Uhaul would have charged to rent the truck for 24 hours. This has been the worst experience ever. There is no customer service, their charges are unethical and as you read a previous review they kick you out if you place a bad review or mention it. So if youre not happy here move out before you say you will put a review or you will be evicted too.

McKelle

10 months ago
I have been a customer of this facility for the past nine months and have previously been very satisfied. The woman who helped us rent the unit (blonde older woman) was very nice and helpful, and the rate advertised on their website was honored easily when we went to rent the unit, and everything was clean. However, I just got a notice in the mail stating that my rent will be increasing by 276%!!!! I definitely understand that rent increases are normal, but I never would have expected such a drastic and significant increase. I had been recommending this facility to people I knew and if this is truly a 276% increase and not a mistake, I will be forced to take my business elsewhere and highly discourage anyone from renting here. :(

Shannon Pomeroy-Thompson

7 months ago
I signed up on the 24th of December 2017 and was very happy with the service and the wonderful blonde woman than signed me up at the time. I signed up for authorization to withdraw monthly fee's with the understanding at that time that they would deduct monthly and I did not need to do anything else. I now have received a lien notice, stopped in last night and was told that the manager would call me in the morning to resolve because she did see that I signed the automatic payments and it was in the file. fast forward to this morning - the manager Nina called me and I have never been so rudely addressed and told that there was nothing she could do, I signed a paper and should have read it because it was not an automatic payment and I am liable for the late charge. I explained what I was told when I signed up and again told that it didn't matter, the only thing that mattered was what I signed and I should have read it. I asked to speak with her manager, boss or owner to which she told me she was not going to give me that information and I had to deal with her. The customer service experience is horrible and have only been here a little over a month....extremely disappointed I decided to rent here. Is this how you steal peoples property and extort more money out of them? shame on your business practices!!! if your employees mis-communicate something to a NEW customer and there is a clear mis-understanding some willingness to do the right thing to rectify the situation would have been the correct thing to do. you do not value your customers what-so-ever! very unfortunate.....
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Sukhraj B.

5 years ago
This place is awesome! A year ago I was moving out to Costa Mesa and needed to store my extra stuff somewhere since I was moving into a smaller space and...

Saundra G.

1 year ago
This is an excellent storage place. The staff is extremely friendly, helpful and knowledge. When I was moving Kim, the manager, gave me the name of a...

Janet O.

6 months ago
I just rented here this was an easy process. Nice place easy to get to the storage units. The manager was helpful. I would recommend this storage place.

Mallory H.

5 months ago
I recently moved and had to put most of my belongings into storage. The service I received at Stor-it in Foothill Ranch was incredible! The on-site...

Hal K.

3 months ago
First of all, nobody could touch the price I got. I'm paying less for a 10' x 15' storage space than other storage companies quoted for a 3' x 5'. My other...

Daniel W.

1 month ago
The staff were very nice and helpful whe I showed up asking for a last minute storage unit during our move. They got me taken care of and one of the staff...

Dave K.

1 week ago
Best storage facility in town. Clean, friendly, and affordable. John & Naty are Friendly residential mangers. Quick and easy payment.

Mark K.

1 week ago
Great location with easy access. Friendly staff. I just wish it was open later and on holidays. But overall I do appreciate how clean and safe the building...

Andre B.

1 day ago
With selling our house and downsizing into an apartment we found the professional and helpful front office at Stor-It Self Storage allowed us a desperately...

Shannon T.

7 months ago
I heard from John at the storage unit on Friday with an apology, along with a refund of the late fees being applied toward next months rent and to let me...

Mari V.

10 months ago
Although this company was originally pleasant to deal with in February when they contracted our unit for $92 per month, we just received a notice on...

bimali b.

1 year ago
Guess what guys? Because I put a honest review and told everyone what cons these people are, Stor It put a note on our unit kicking us out. That's what...

McKelle H.

10 months ago
I have been a customer of this facility for the past nine months and have previously been very satisfied. The woman who helped us rent the unit (blonde...

Shan E.

7 months ago
Customers beware! It's really hard for me to put into words the actions that we encountered here, customer service SO terrible and shady. Thankfully we...

Pete N.

2 months ago
Let me state the positives first, the place is clean and secure and the rent seems reasonable. That said, the owner (Not the manager) runs this like a shake...

Shafiur R.

2 months ago
Absolutely horrible customer service. We have been at this location for 5 years and have been on auto-pay. We decided to upgrade to a larger unit and was...

Miguel C.

1 month ago
I have to say that the new managers don't have any customer service qualities. The previous managers were better than the current ones there now. Ever...

R S.

2 weeks ago
This was for the shady company named ExtraSpace Self Storage. Which was the name at the top of the post. They advertise only 5x5 but only rent 4x4 than...
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Storage Facility Amenities6 Amenities

  • 24 Hour Cameras
  • Boxes & Supplies
  • Business Center
  • Drive-up Access
  • Online Bill Pay
  • Truck Rental