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West Coast Self-Storage Costa Mesa

2059 Harbor Blvd, Costa Mesa, CA 92627

Office Hours Now Closed
  • MON - SAT9:30am - 6pm
  • SUN9:30am - 5pm
Gate Hours Now Closed
  • Daily6am - 10pm

Storage Customer Reviews

Andrew Hewatt

6 years ago
Brand new facility, clean safe and secure. Easy access with ground floor units.

Paula Tienter

4 years ago

erica escalante

2 years ago
Jackie is the absolute best and always communicates with me!

Bob Michaelian

6 years ago
Awesome facility, very well managed. Jackie provided fantastic customer service and exceeded all expectations. I stumbled onto West Coast Storage on my way to a competitors facility and am very happy I made a u turn that day. Keep up the good work!

Kelley English

5 years ago
This is an excellent storage unit facility! The staff is very friendly and will go out of their way to accomate your needs. Each month I have a few boxes delivered to my unit and the staff is kind enough to put them in my unit for me so I don't have to haul them to my unit myself. They really go above and beyond with the service they provide.

David Nelson

1 year ago
Rented a truck here and the staff was very helpful and friendly.

dale vankeirsbulck

9 months ago
Jackie is top notch manager. Clean. Easy in & out. Expensive rates.

Hannah Le

3 months ago
UPDATE: Jackie, the manager, acknowledged my unsatisfied review and was very kind and responsive. I sincerely appreciate her patience, which made doing business with the company automatically better, even with the prior miscommunications. Customer service is good, but their policy is terrible. I reserved a unit starting a specific date in June, but I did it back in May to get ahead of it. When I got there in June, they wanted to charge me for May just because thats when I called to make a reservation. I never even got keys to the unit until the day I started the reservation (in June), let alone had anything in storage. Their website doesnt even state this policy, nor did the manager Jackie say anything to me about this in our phone call in May. She also made it seem like I could only move in my stuff on a specific day... yet she was still willing to charge me before that time. Doesnt make sense. ALSO, you have to end your reservation 10 days before the start of the month (because thats when you pay) - not the date you anticipate to take your stuff out. Simply because they dont issue partial refunds. What is so hard with doing that? I didnt know basic math coupled with electronic payments was that difficult. And one more thing, you have to CALL or EMAIL in order to pay for the next month. And they wont slip you any reminders. Theyll be happy to keep piling up the late fees and keep your credit card info in the system (but not do auto-pay). Didnt know we lived in the stone ages.

Steve H

3 months ago
low price to bring you in then they increase the price 3 months in.. started $80 per month and after three months raised to $110

Giselle Boone

1 year ago
I really miss Jackie. I was there around 3 pm or so today 3/7/2017. The person there working in the office Today was so rude. I walked in the office. She was on the phone. She asked, are you here to make payment? Me: oh no. I'm sorry. My cell phone died and I forgot my good car charger and I need to make an important phone call. "Can I charge my cell for a few minutes?" (She looked disgusted and said) Lady: ok, just this ones. You can't next time ok. For a paying customer, I was shocked) Me: "that's ok I Wil just go home." As I walked away, not even close to the exit, (I heard her say to the person she was talking to on the phone; "she wants to plug her phone" Which I assumed that wasn't a Customer. I've been renting from this West Coast Storage and I have never been treated so unprofessionaly and with disrespect.
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Jeffrey H.

2 years ago
We have used them twice for UHaul vehicles and both times were great. The vehicles were clean and in good working order. The service rep has always been...

Vanessa M.

1 year ago
Rented a Uhaul from here and I was very happy with their service and attitude! The girl that helped me when checking it out to the girl that helped me check...

Odie O.

8 months ago
Excellent service efficient and friendly very nice facility clean and new small feels safe convenient not too busy reasonable prices

Betty R.

7 months ago
Great place! Clean and safe. I rented a dolly for my move and was treated amazing. Prices are reasonable and The lady that works there is the sweetest. I...

Arthur C.

6 months ago
I have been there twice in the past week, and everybody there was friendly and very helpful. Perfect place for renting an U-Haul or storage.

Hannah L.

3 months ago
UPDATE: Jackie, the manager, acknowledged my unsatisfied review and was very kind and responsive. I sincerely appreciate her patience, which made doing...

Hannah L.

3 months ago
Customer service is good, but their policy is terrible. I reserved a unit starting a specific date in June, but I did it back in May to get ahead of it....

Bob S.

1 year ago
Like so many reviews everything is always good until there is an issue. Here is what you should be concerned with: 1)this storage facility rents to drug...
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Storage Facility Amenities8 Amenities

  • 24 Hour Cameras
  • Boxes & Supplies
  • Climate Control
  • Drive-up Access
  • Online Bill Pay
  • Se Habla Espanol
  • Truck Rental
  • Wine Storage