6 storage sizes for rent
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Office Hours
MON - SAT9am - 6pm
SUN10am - 5pm
Gate Hours
MON - SAT7am - 6:45pm
SUN7am - 5:45pm
Storage Customer Reviews
adriana Mendoza
7 years ago
My experience at self storage in Aliso Viejo was excellent. Two days before my move out day, plans changed and at the last minute I had to find a new storage place. I was very stressed out. Once I got to self stor-it at AV, all my stress disappeared. Jim Gentner was very helpful, super friendly, accommodating. He gave me the right information I needed to choose the correct storage unit for me. He made the whole exeperience very pleasant. Thank you Jim. I highly reccomend this place.
Adriana
Robert Wenger
3 years ago
the managers are always helpful and friendly, the place is always neat and clean, the prices are competitive.
Scott B
7 years ago
We have never needed a storage facility before this, but would recommend to anyone who requires one. Very clean and well kept. The management and employees are very friendly and professional. Rates are more than competitive when compared to the other storage facilities we looked at. Keep up the good work!
Kathy Rogers
2 years ago
Teri the manarger is amazing. Goes above and beyond with everything! Ive never had better service from anyone. An asset to the company!
Tyson Atwood
2 years ago
Very helpful and friendly staff. Facility is clean and well maintained. There are freight elevators and push carts available for the upstairs units. Unless you're constantly in and out of your unit, the second story units are the best bang for your buck with minimal extra work utilizing the elevators.
Chad Derringer
2 years ago
Great location and facility. Very clean and safe. Mary and team are so helpful! We were looking for a solution to clean up our garage and after calling Stor-It and speaking to Mary we made the decision to use her facility. Great choice!
Deanna Stanley
1 year ago
My sister has a unit here. I work for a place that owns one of the outfits and ours pales in comparison. Stor it is almost spotless clean, this includes the lot and internal building and units. I was impressed. I also met the ladybon site manager who couldnt be more nice. They have easter decorations out which was a nice touch.
Deanna Stanley
1 year ago
My sister has a unit here. I work for a place that owns one of the outfits and ours pales in comparison. Stor it is almost spotless clean, this includes the lot and internal building and units. I was impressed. I also met the ladybon site manager who couldnt be more nice. They have easter decorations out which was a nice touch.
Torey Severino
7 months ago
Clean, helpful and easy to navigate there. Good storage facility and no complaints.
Andrew Hunt
3 years ago
Decent storage unit maintained in good condition, however the employees are not particularly focused on providing a great customer experience.
Upon stating that I needed to close my account and move out, the employee on-site grumbled (apparently jokingly?) about "another customer leaving" but they guessed they'd let me do it.
When I let them know what my move-out date was going to be (about a week ahead of the date I was paid up through), the employee, unprompted told me to "take my time because I wasn't going to get my money back". Where did that even come from?
Matt Brown
2 years ago
What a giant racket!!!
I began renting from Stor-It in April and "supposedly" was notified of my over 10% rent increase after only a few months of renting, starting the VERY next month. In truth, the only way I found out about the rent hike was in checking my automatic debits for the rent where I noticed that they jacked it up.
The other reviewers on here tell the same story and it makes no sense! I paid good money ($198 for a 10x10) to rent my unit and it apparently is worth $24 a month to lose a client like me who pays automatically and every month. Their costs do not go up, THEY ARE A STORAGE FACILITY! But however many people that they can get away with because they are unaware until it is too late...just sad.
As I told them, I hope my unit sits for 6 months and eats away at their horrible business practices! Bring back integrity...puh...lease!
JT Witt
4 months ago
If I could give zero stars I would. Ive been a customer there for over 10 years. Given the COVID-19 situation Ive never been treated so poorly in all my life. The lady and gentleman that run the place are quite rude and unhelpful. They seem to be quite nice when you call and make your monthly payment, however when push comes to shove and you really need something please watch out. Zero customer service skills and Im still trying to do investigation and see if this is a chain or privately owned, however if youre looking for customer service and friendliness, they just want your money. Please support another storage facility in the area, And nice people that are willing to help you out.
Lori T.
6 years ago
I just moved here and found this storage facility online. I really feel like I struck gold with this place. I have mainly dealt with Jim and Jimmy. They...
Nick F.
1 year ago
This is the second time we've used this facility. The staff is very friendly and easy to work with - some of which are just about the greatest thing since...
Rose W.
2 months ago
RUDE. RUDE. RUDE. Helping a friend in a terrible situation, I loaded my car full and showed up at Stor-it in Aliso Viejo expecting to unload. It's 4th of...
Storage Facility Amenities6 Amenities
- 24 Hour Cameras
- Boxes & Supplies
- Business Center
- Drive-up Access
- Online Bill Pay
- Truck Rental
M. V. Houts
8 years ago