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Storage Customer Reviews
adriana Mendoza
5 years ago
My experience at self storage in Aliso Viejo was excellent. Two days before my move out day, plans changed and at the last minute I had to find a new storage place. I was very stressed out. Once I got to self stor-it at AV, all my stress disappeared. Jim Gentner was very helpful, super friendly, accommodating. He gave me the right information I needed to choose the correct storage unit for me. He made the whole exeperience very pleasant. Thank you Jim. I highly reccomend this place.
Adriana
Robert Wenger
2 years ago
the managers are always helpful and friendly, the place is always neat and clean, the prices are competitive.
Scott B
6 years ago
We have never needed a storage facility before this, but would recommend to anyone who requires one. Very clean and well kept. The management and employees are very friendly and professional. Rates are more than competitive when compared to the other storage facilities we looked at. Keep up the good work!
MaryAnn Bubonic
7 months ago
Teri the manarger is amazing. Goes above and beyond with everything! Ive never had better service from anyone. An asset to the company!
Tyson Atwood
5 months ago
Very helpful and friendly staff. Facility is clean and well maintained. There are freight elevators and push carts available for the upstairs units. Unless you're constantly in and out of your unit, the second story units are the best bang for your buck with minimal extra work utilizing the elevators.
Chad Derringer
3 months ago
Great location and facility. Very clean and safe. Mary and team are so helpful! We were looking for a solution to clean up our garage and after calling Stor-It and speaking to Mary we made the decision to use her facility. Great choice!
Andrew Hunt
1 year ago
Decent storage unit maintained in good condition, however the employees are not particularly focused on providing a great customer experience.
Upon stating that I needed to close my account and move out, the employee on-site grumbled (apparently jokingly?) about "another customer leaving" but they guessed they'd let me do it.
When I let them know what my move-out date was going to be (about a week ahead of the date I was paid up through), the employee, unprompted told me to "take my time because I wasn't going to get my money back". Where did that even come from?
Matt Brown
1 year ago
What a giant racket!!!
I began renting from Stor-It in April and "supposedly" was notified of my over 10% rent increase after only a few months of renting, starting the VERY next month. In truth, the only way I found out about the rent hike was in checking my automatic debits for the rent where I noticed that they jacked it up.
The other reviewers on here tell the same story and it makes no sense! I paid good money ($198 for a 10x10) to rent my unit and it apparently is worth $24 a month to lose a client like me who pays automatically and every month. Their costs do not go up, THEY ARE A STORAGE FACILITY! But however many people that they can get away with because they are unaware until it is too late...just sad.
As I told them, I hope my unit sits for 6 months and eats away at their horrible business practices! Bring back integrity...puh...lease!
Charles T.
1 year ago
Treated with first class service from the moment I walked in and until the moment I left with my storage unit finalized. Very clean and organized. Would...
Amanda L.
1 year ago
The business I work for has a unit at this location, and I have yet to have anything but a warm, friendly experience with the staff. The facilities are kept...
Lori T.
4 years ago
I just moved here and found this storage facility online. I really feel like I struck gold with this place. I have mainly dealt with Jim and Jimmy. They...
Chad D.
3 months ago
Great location and facility. Very clean and safe. Mary and team are so helpful! We were looking for a solution to clean up our garage and after calling...
Jeff W.
3 months ago
Just got a storage space here. The managers were friendly and helpful, usually that's not much to say but I've rented quite a few storage spaces over the...
Marissa B.
2 months ago
The place is very clean and the people are very nice . It is very secure and open on Sunday :) the price was very fair actually the cheapest I found . And...
September M.
2 months ago
The couple who greeted me were so friendly and helpful and made the paperwork and moving in quick and easy. I would recommend this facility!
Kamran F.
1 month ago
Seamless process: Walked in, checked out the space, filled out a couple of forms and moved in my stuff. Nothing to complicated. The units are clean and...
Donald R.
1 month ago
Jim & Terri, the site managers at Aliso Viejo units were courteous and efficient. (Gave waters that I provided to the movers.) Showed me and told me...
Christine R.
1 month ago
Called for details, very friendly, got a special for the first 3 months. Went the same day after work and get everything set. Then I got a tour of the space...
Souna M.
1 month ago
I moved from Loss Angeles to Orange County about two months ago.I have find this storage on line.They helped me a lot with a warm ,friendly and professional...
Maryann B.
1 month ago
Five stars is what they deserve! These wonderful people that work here are phenomenal! Teri and Jim go beyond the call of service; this is excellent...
John S.
1 month ago
I am very happy to have switched from a competitor in the area. Saving more than $100 a month. Everyone working in the office is extremely friendly and...
Sandra M.
3 weeks ago
Wonderful storage facility. Very nice people, clean units and good security. They really do "make it easy". My son had a unit there for three years and was...
Aja D.
2 weeks ago
Office crew is always friendly and welcoming. Storage is always clean and well maintained. Customer service is always great, Jean and Richard are very kind...
Debbie M.
2 days ago
We just rented a unit here last week and we were so impressed by the management team. They were very efficient and explained all the details so simply. They...
Jason S.
8 months ago
Stored my stuff there. Had to have the owners husband cut my lock off because I returned my keys with the uhaul truck keys. pfff. My bad. The managers...
Nick F.
2 weeks ago
This is the second time we've used this facility. The staff is very friendly and easy to work with - some of which are just about the greatest thing since...
S M.
1 year ago
Initially, I was impressed with the discount I received for my unit upstairs, but after constantly dealing with the extreme heat, and manipulating the...
Jimmy L.
1 year ago
To be fair I've never had a bad interactions with the staff until today. The facility is pretty clean and well maintained but they operate using...
Matt B.
1 year ago
What a giant racket!!!
I began renting from Stor-It in April and "supposedly" was notified of my over 10% rent increase after only a few months of...
Tamorah W.
7 months ago
In the last year the place went down hill, extremely filthy. Do not expect to get a fair monthly rate, they are greedy and if you decide to leave a day...
Storage Facility Amenities6 Amenities
- 24 Hour Cameras
- Boxes & Supplies
- Business Center
- Drive-up Access
- Online Bill Pay
- Truck Rental
M. V. Houts
6 years ago