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Central Self Storage

1913 Sherman Street, Alameda, CA 94501

Office Hours Now Closed
MON - FRI10am - 6pm SAT8am - 4pm SUN10am - 2pm
Gate Hours Now Closed
Daily7am - 7pm
Google Reviews
rating 2.9
Write a Review

Joseph Blandon

2 years ago
rating 5.0
Have had a storage space here for about 4 years the manager is awsome and shes always had an understanding demeanor. Also thr prices are really good and my stuff has always been safe here nevwr had any weather issues affect my stuff or any type of criminal activity

D. Neil Crawford

2 years ago
rating 5.0
Very friendly staff and great location (but the can be lots of traffic if you are turning right into the parking lot/entrance). Very clean too.

Maria Love

3 years ago
rating 5.0
Super helpful staff. Got me in quickly and easy to deal with when I was done with my unit. Great experience would rent from them again for sure

Darold Henderson

2 years ago
rating 5.0
Great people

mary cunningham

1 year ago
rating 5.0
Nice clean place and the office ladies are great. Wish it was open later than 7pm

Paloma Farmer

11 months ago
rating 5.0
Rented a truck here. The woman on staff was attentive and understanding both on rental and return, she answered all of our questions readily. We had a good experience.

Lorrane French

5 months ago
rating 5.0
Clean safe and storage isn't so troublesome

Melissa Stagnaro

2 years ago
rating 4.0
Staff is extremely nice, helpful & a pleasure doing business with. I feel better knowing that my stuff is in a safe & secure place. I would definately recommend them.

Jayh Bone

1 year ago
rating 3.0
Nice place just very high prices

Joseph Blandon

1 year ago
rating 3.0
Have had a storage space here for about 4 years the manager is awsome and shes always had an understanding demeanor. Also thr prices are really good and my stuff has always been safe here nevwr had any weather issues affect my stuff or any type of criminal activity Update: still like this place but the rent keeps going up and kind of considering looking for somewere else to keep my stuff cuz at this rate i wont be able to afford it no more

Johanna Ottervanger

2 years ago
rating 1.0
Didn't want to give one star.......I was born in this town and I never thought I would be ripped off by the Mgr or her co-workers and I DON'T LIE..........my Mother passed February of 2012, I had nothing in there worth $1500 total but had nowhere to put Mother's nor my things, so after >4 yrs later I had to remove storage but that was June 7, 2016, I learned shortly thereafter my Mom's antique "pot belly stove" and two fly fishing rods my Grandfather had brought with him from Rotterdam, Holland as a young man. .....we're GONE, I called the Mgr, a Christy, as usual she chose to ignore my call, the calls go to a center out of state, I left my message explaining how upset I was but wanted my items BACK........to date I have not heard from her...........if you're very late she assesses stringent late fees, by the 5th of the month (MY SSA ck arrives to help 3rd, I am alone, no car, she always knew this yet she would hit me again on the 10th of each month and it only gets worse. Bad part is I told her how bad my memory is yet she refused to give me an alert........evil, thief of my life who pretends to be the 'good gal'........WORSE PLACE IN ALAMEDA TO HAVE STORAGE, and I am very serious. .....

Anne Keay Wallace

2 years ago
rating 1.0
Look out - over the past 4 years (after being a customer for 10 years) rent has increased over 11% per YEAR! Some on site managers have been great and others not at all helpful. BUT, the increases are absurd (in one case 3 increases in a 6 month period explained as "well we didn't increase your rent previously so now we are catching up, it was an administrative oversight". Buyer beware!

richard matthews

2 years ago
rating 1.0
After I gave 30 notice after five years and was broken into during that 30 day period. The office staff prevented the police CSI tech from doing her job. Officer also told me they are here often. A fact I did not know. I am a boat captain and travel a lot.

Joseph Blandon

11 months ago
rating 1.0
This storage useto be so koo and the manager was the most understanding person who always kept it real and never houbded anybody but ow that they r under new management this place has become a disaster first off they close at 7 and are located in alameda enough said oh and aparantly their is no grace period now if u dont pay rent on the first they lock up your storage and u arent able to access it till u pay old cut time would be by the 5th and late fees incurred after the 10th if you didnt pay which makes sense also my rent has gone up atleast 5 to 6 times since ive been renting there which is a.common prqctice but theyve gone up rediculously and also this place always got something broken like for some reason ppl seem to always ram the front entrance and back cheaply made which made me question whether my stuff was safe some nights after hearing there was break ins in the past but funny thing is that they dont want to be on storage wars which has been offered to them before because they dont want a bad reputation all I could think was hmmm I wonder why duh its because they know they would be exposed for how they run the place and how faulty they are all I could say is if even if youre desperate to find a storage do not consider this place even as a final option because your stuff wont be safe they only cover up to $2000 of your stuff the new people are rude as f**k and this place has flooded before oh and there is only one freight elevator if your stuff is on the second floor and if u want 24hour or even. Uo 10 oclock access to your stuff not happenin here office closes at 6 and storage at 7 oh but they conveniently have a kiosk outside in front of the office to take your money when its due just incase you d9nt make it before 6 they make sure they get their money. Sorry for the horrible grammar Im at work and super pissed at this place been a loyal tenant since 2014 but they discredit that and treat you like your squatting your stuff there I wont say that Ive always paid on time but best believe Ive never had a late monthly fee that had to accrue for more then the month that was owed in the real world ppl have problems or other priorities that might be more important then their storage or may simply forget to pay some months

Dmitry Orlov

11 months ago
rating 1.0
The check in is very slow: I'm waiting in line to up a truck for thirty minutes now, and the reception lady hasn't even served one customer.

Erik Sinclair

7 months ago
rating 1.0
Called asking if they had storage boxes in stock and the woman on the phone said yes. I drove over there a few minutes later only to have (probably) the same woman say they were out of storage boxes. Total waste of time. Wouldn't trust these guys at all.

Kennedy Marion

6 months ago
rating 1.0
I got broken into my storage unit twice!! The Employee rigged my lock

Kennedy Marion

6 months ago
rating 1.0
I got broken into my storage unit twice!! Watch out for this Place

The Catos

3 months ago
rating 1.0
Wish there was such a thing as no stars because thats what I would give this place. Deb is consistently rude and disrespectful. She is slow and takes long breaks where she leaves the office and no one knows where she is for hours. As we speak, I am sitting outside waiting to pay my bill and have been here for 30 minutes. Two gentlemen were here before me that had already been waiting 30 minutes. Where is Deb?? Who knows? When she IS in the office she is sarcastic and cynical and makes remarks that are offensive to paying customers. I have complained several times to the corporate office and I have received I cannot wait to move so that we can take our stuff out of here!!! Cannot stand these people!

Savanna Breese

1 month ago
rating 1.0
Avoid. Not the best place to rent storage from. I highly recommend going local/to a small business. Somewhere you can get real customer service from, if that matters to you. I chose the Alameda, CA location because its indoor and offers easy-to-get-to units on the ground floor. It also seemed well secured, til the security roll-up door broke and they didnt fix it for months! Mind you, it was not like someone drove into it - the door was poorly maintained and the mechanism that rolls it up no longer functioned correctly. Instead of having someone man the gate or setting up a temporary access code at the back, they left the back roll-up door wide open all day... so anyone can get right in. This of course also affect the access hours, tough to get in 10a-6p when you work 9a-5p. No security, no cameras, just wide open. For the months the door was broken I asked for a 10% discount, seeing as theyre not holding up their end of the bargain (basic facilities maintenance and security - which is what Im paying for. Right?). Immediately denied. They also do not pro-rate the units. So once you pay, youve paid the whole month regardless of when you pull your stuff out. Theyre not willing to work with you at all. I stored stuff here for exactly 1 year - and I will never use their services again. I genuinely hope they do better at customer care game, otherwise it will probably put them out of business. Ive had far better experiences with Public Storage than I have here - despite PS being a very large business its clear that customers matter to them. With Central Self Storage Ive encountered: - unaccommodating + rude staff (on phone and in person) - difficulty in reaching customer care (automated phone system leads you to VMs always - no humans without lots of stressful button mashing and luck) - broken facilities - increases in rates - a lack of accountability from the company at large

David Licciardello

1 month ago
rating 1.0
All I can say is WOW! Its been a really long time since I have been treated this terrible. Has to be the rudest customer service I have received in my whole life. I walked in the front door at 1:50 PM and was immediately greated with "WE ARE CLOSED FOR LUNCH!". Wow......... ok, that was intense. Maybe she's just having a bad day. I asked when they would be back open and was told 3 pm. She asked why I was there and I told her I was just there to pick up some moving boxes. Thats when I received an eye roll to beat all eye rolls. An eye roll that would make a gymnasium full of teenage girls jaws drop, and in total speechless silence all stand up and give a Rudy style slow clap that would naturally progress to a tidal wave of cheers. The look of utter disgust and contempt on her face that I would dare dream to enter Central Self-Storage to buy moving boxes which would have taken no more than 5 minutes.
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Yelp Reviews
rating 2.5
Write a Review

Dwain B.

2 years ago
rating 5.0
I've rented from Central Self Storage for four years - just moved to Napa so I don't need the storage any longer. I've always been 100% satisfied with the...

Alex C.

2 years ago
rating 5.0
Clean, secure, well-maintained storage. Friendly and capable staffers (Christy is fantastic) - lots of options were presented to this new storage customer,...

Agneta S.

6 years ago
rating 5.0
Christy at "Central self storage" U haul in Alameda made our moving experience smoother providing service above and beyond her duties when we needed...

Carlos K.

1 year ago
rating 5.0
We've rented U-Hauls from Central Self Storage for years. While I can't speak to their rental units, all of our experiences with their truck rentals have...

Jim E.

8 months ago
rating 5.0
Just rented a 5x10 space from these people the other day to store crap I don't need anymore but I'm dumb enough to pay to store it! lol . The manger gal...

Monica M.

7 months ago
rating 5.0
So far so good! Melina and Deb are super helpful! Fingers crossed they don't raise the rent right away.

Milpitas R.

1 month ago
rating 5.0
This place Rocks! Uhaul on the Island! Me and the bro's use this place to the hilt, forget roof racks We go surfing in a box truck with plenty of room for...

Vanessa M.

2 weeks ago
rating 5.0
No issues with this location it's fairly priced, clean, and the employees do their jobs well with the staff they had. They were also very communicative when...

Amy T.

5 months ago
rating 2.0
I have rented Uhauls here on several occasions. Deb is the most unhappy and rude person, how can she still be employed here. Melinda is the only saving...

Brett K.

3 months ago
rating 2.0
I have had a storage spot here for over 15 years and must say the current ownership is at a low point from a customer perspective. Prices have been...

Beebs A.

11 months ago
rating 1.0
Don't store your things there. Almost all if my things were ruined by mold. Monthly rate for for a closet went up frequently, security was poor because the...

Hal L.

1 year ago
rating 1.0
We have received good service on the 1 - 3 units we have had for a long time. Christy and Deb have been good to work with in the past. It is time to move...

Steven C.

9 months ago
rating 1.0
Older lady was soooo rude. Wouldn't help us until "she was done doing what she was doing.", very unhelpful, nasty old woman.

De M.

7 months ago
rating 1.0
Whatever you do..DONOT USE this storage facility!! They do not return your phone calls when there is a problem. Also they will cheat you and keep your...

Cyrus L.

7 months ago
rating 1.0
This place is still open for business. Called asking if they had storage boxes in stock and the woman on the phone said yes. I drove over there a few...

Taylor R.

5 months ago
rating 1.0
Really disappointed in the way that theft in my unit was handled. On the day the theft was identified, I spoke to Deb who assured me that she would review...

Onion R.

2 months ago
rating 1.0
Don't go here. I had to go here twice in one week. Long story short I was yelled at both times I went. The first time for being late (I was ten minutes...

Savanna B.

1 month ago
rating 1.0
Avoid. Not the best place to rent storage from. I highly recommend going local/to a small business. Somewhere you can get real customer service from, if...

Ann H.

1 month ago
rating 1.0
I have been a customer for 5 years they have raised my storage fee 3 times this year, total scam. I've never missed a payment. Ofcouse they have me now and...
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