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Central Self Storage

1913 Sherman Street, Alameda, CA 94501

Office Hours
MON - FRI10am - 6pm SAT8am - 4pm SUN10am - 2pm
Gate Hours
Daily7am - 7pm
Google Reviews
rating 3.0
Write a Review

Joseph Blandon

3 years ago
rating 5.0
Have had a storage space here for about 4 years the manager is awsome and shes always had an understanding demeanor. Also thr prices are really good and my stuff has always been safe here nevwr had any weather issues affect my stuff or any type of criminal activity

D. Neil Crawford

4 years ago
rating 5.0
Very friendly staff and great location (but the can be lots of traffic if you are turning right into the parking lot/entrance). Very clean too.

Maria Love

4 years ago
rating 5.0
Super helpful staff. Got me in quickly and easy to deal with when I was done with my unit. Great experience would rent from them again for sure

Darold Henderson

3 years ago
rating 5.0
Great people

mary cunningham

3 years ago
rating 5.0
Nice clean place and the office ladies are great. Wish it was open later than 7pm

Paloma Farmer

2 years ago
rating 5.0
Rented a truck here. The woman on staff was attentive and understanding both on rental and return, she answered all of our questions readily. We had a good experience.

Lorrane French

1 year ago
rating 5.0
Clean safe and storage isn't so troublesome

M Jay

1 year ago
rating 5.0
This storage place is top notch! Wonderful staff with the coolest feature ever ... drive-in storage units! I had public storage before ad it was horrible. Dirty with rude employees. Im glad I upgraded! This place rocks!

Junk Beez

4 months ago
rating 5.0
We clean out some units from here time to time. Miguel is always easy to work with!

BERNZ BAYABO

3 years ago
rating 5.0
It has dollys and elevator.

Melissa Stagnaro

3 years ago
rating 4.0
Staff is extremely nice, helpful & a pleasure doing business with. I feel better knowing that my stuff is in a safe & secure place. I would definately recommend them.

Jayh Bone

3 years ago
rating 3.0
Nice place just very high prices

Joseph Blandon

2 years ago
rating 3.0
Have had a storage space here for about 4 years the manager is awsome and shes always had an understanding demeanor. Also thr prices are really good and my stuff has always been safe here nevwr had any weather issues affect my stuff or any type of criminal activity Update: still like this place but the rent keeps going up and kind of considering looking for somewere else to keep my stuff cuz at this rate i wont be able to afford it no more

gayle smith

1 year ago
rating 3.0
Agreed on the rate hikes. I have been there many years and they raise the rate to higher then the advertised online amount. that should not be legal but they do it. i have called corporate at least twice and had to jump thru hoops to get them to do the right thing. They finally did. As far as customer service Deb is gone so no more rude nasty behavior. I have never had a safety issue and never broken into. i like the ease and drive in ability. My biggest peeve are the ridiculous rate hikes. No loyalty for long term tenants. i have called corporate 2 or 3 times had to jump thru hoops to get the rate that was advertised on line which was less then the rate hike.

Merrie Barragan

1 year ago
rating 2.0
Good for keeping your things together all year Merry.

Johanna Ottervanger

3 years ago
rating 1.0
Didn't want to give one star.......I was born in this town and I never thought I would be ripped off by the Mgr or her co-workers and I DON'T LIE..........my Mother passed February of 2012, I had nothing in there worth $1500 total but had nowhere to put Mother's nor my things, so after >4 yrs later I had to remove storage but that was June 7, 2016, I learned shortly thereafter my Mom's antique "pot belly stove" and two fly fishing rods my Grandfather had brought with him from Rotterdam, Holland as a young man. .....we're GONE, I called the Mgr, a Christy, as usual she chose to ignore my call, the calls go to a center out of state, I left my message explaining how upset I was but wanted my items BACK........to date I have not heard from her...........if you're very late she assesses stringent late fees, by the 5th of the month (MY SSA ck arrives to help 3rd, I am alone, no car, she always knew this yet she would hit me again on the 10th of each month and it only gets worse. Bad part is I told her how bad my memory is yet she refused to give me an alert........evil, thief of my life who pretends to be the 'good gal'........WORSE PLACE IN ALAMEDA TO HAVE STORAGE, and I am very serious. .....

Anne Keay Wallace

4 years ago
rating 1.0
Look out - over the past 4 years (after being a customer for 10 years) rent has increased over 11% per YEAR! Some on site managers have been great and others not at all helpful. BUT, the increases are absurd (in one case 3 increases in a 6 month period explained as "well we didn't increase your rent previously so now we are catching up, it was an administrative oversight". Buyer beware!

richard matthews

4 years ago
rating 1.0
After I gave 30 notice after five years and was broken into during that 30 day period. The office staff prevented the police CSI tech from doing her job. Officer also told me they are here often. A fact I did not know. I am a boat captain and travel a lot.

Joseph Blandon

2 years ago
rating 1.0
This storage useto be so koo and the manager was the most understanding person who always kept it real and never houbded anybody but ow that they r under new management this place has become a disaster first off they close at 7 and are located in alameda enough said oh and aparantly their is no grace period now if u dont pay rent on the first they lock up your storage and u arent able to access it till u pay old cut time would be by the 5th and late fees incurred after the 10th if you didnt pay which makes sense also my rent has gone up atleast 5 to 6 times since ive been renting there which is a.common prqctice but theyve gone up rediculously and also this place always got something broken like for some reason ppl seem to always ram the front entrance and back cheaply made which made me question whether my stuff was safe some nights after hearing there was break ins in the past but funny thing is that they dont want to be on storage wars which has been offered to them before because they dont want a bad reputation all I could think was hmmm I wonder why duh its because they know they would be exposed for how they run the place and how faulty they are all I could say is if even if youre desperate to find a storage do not consider this place even as a final option because your stuff wont be safe they only cover up to $2000 of your stuff the new people are rude as f**k and this place has flooded before oh and there is only one freight elevator if your stuff is on the second floor and if u want 24hour or even. Uo 10 oclock access to your stuff not happenin here office closes at 6 and storage at 7 oh but they conveniently have a kiosk outside in front of the office to take your money when its due just incase you d9nt make it before 6 they make sure they get their money. Sorry for the horrible grammar Im at work and super pissed at this place been a loyal tenant since 2014 but they discredit that and treat you like your squatting your stuff there I wont say that Ive always paid on time but best believe Ive never had a late monthly fee that had to accrue for more then the month that was owed in the real world ppl have problems or other priorities that might be more important then their storage or may simply forget to pay some months

Dmitry Orlov

2 years ago
rating 1.0
The check in is very slow: I'm waiting in line to up a truck for thirty minutes now, and the reception lady hasn't even served one customer.

Erik Sinclair

2 years ago
rating 1.0
Called asking if they had storage boxes in stock and the woman on the phone said yes. I drove over there a few minutes later only to have (probably) the same woman say they were out of storage boxes. Total waste of time. Wouldn't trust these guys at all.

Kennedy Marion

2 years ago
rating 1.0
I got broken into my storage unit twice!! The Employee rigged my lock

Kennedy Marion

2 years ago
rating 1.0
I got broken into my storage unit twice!! Watch out for this Place

The Catos

1 year ago
rating 1.0
Wish there was such a thing as no stars because thats what I would give this place. Deb is consistently rude and disrespectful. She is slow and takes long breaks where she leaves the office and no one knows where she is for hours. As we speak, I am sitting outside waiting to pay my bill and have been here for 30 minutes. Two gentlemen were here before me that had already been waiting 30 minutes. Where is Deb?? Who knows? When she IS in the office she is sarcastic and cynical and makes remarks that are offensive to paying customers. I have complained several times to the corporate office and I have received I cannot wait to move so that we can take our stuff out of here!!! Cannot stand these people!

Savanna Breese

1 year ago
rating 1.0
Avoid. Not the best place to rent storage from. I highly recommend going local/to a small business. Somewhere you can get real customer service from, if that matters to you. I chose the Alameda, CA location because its indoor and offers easy-to-get-to units on the ground floor. It also seemed well secured, til the security roll-up door broke and they didnt fix it for months! Mind you, it was not like someone drove into it - the door was poorly maintained and the mechanism that rolls it up no longer functioned correctly. Instead of having someone man the gate or setting up a temporary access code at the back, they left the back roll-up door wide open all day... so anyone can get right in. This of course also affect the access hours, tough to get in 10a-6p when you work 9a-5p. No security, no cameras, just wide open. For the months the door was broken I asked for a 10% discount, seeing as theyre not holding up their end of the bargain (basic facilities maintenance and security - which is what Im paying for. Right?). Immediately denied. They also do not pro-rate the units. So once you pay, youve paid the whole month regardless of when you pull your stuff out. Theyre not willing to work with you at all. I stored stuff here for exactly 1 year - and I will never use their services again. I genuinely hope they do better at customer care game, otherwise it will probably put them out of business. Ive had far better experiences with Public Storage than I have here - despite PS being a very large business its clear that customers matter to them. With Central Self Storage Ive encountered: - unaccommodating + rude staff (on phone and in person) - difficulty in reaching customer care (automated phone system leads you to VMs always - no humans without lots of stressful button mashing and luck) - broken facilities - increases in rates - a lack of accountability from the company at large

David Licciardello

1 year ago
rating 1.0
All I can say is WOW! Its been a really long time since I have been treated this terrible. Has to be the rudest customer service I have received in my whole life. I walked in the front door at 1:50 PM and was immediately greated with "WE ARE CLOSED FOR LUNCH!". Wow......... ok, that was intense. Maybe she's just having a bad day. I asked when they would be back open and was told 3 pm. She asked why I was there and I told her I was just there to pick up some moving boxes. Thats when I received an eye roll to beat all eye rolls. An eye roll that would make a gymnasium full of teenage girls jaws drop, and in total speechless silence all stand up and give a Rudy style slow clap that would naturally progress to a tidal wave of cheers. The look of utter disgust and contempt on her face that I would dare dream to enter Central Self-Storage to buy moving boxes which would have taken no more than 5 minutes.

Paul Cathey

1 year ago
rating 1.0
WARNING Had items destroyed and lost Outside of my personal bad experience (see below) in general this is a disappointing storage facility: Staff are rarely available and overworked/understaffed. Most storage units are up stairs, far from elevators. Payment machine can be unreliable. Customer website is low quality. Other than that it is a basic storage facility that. Entry gate was broken for weeks (so exit became both entry and exit). IE Facility not well maintained. I was given mis-information by their customer service and so used the lock that was present on my unit. Without attempting to contact me my items were then removed, put out for the taking and many broken (including record player, speakers, blender, computer monitor ~ 400$). This was under the assumption I had taken the wrong unit. Police later contacted me and after they had spoken with another woman who had her items removed confirmed I had been in the correct unit. I emailed multiple members of the staff and never received any kind of apology or compensation. ("Our word > yours" was as much as I got). TLDR; They do not make an effort to take care of their staff or customers. Understaffed and misinformed support team and on-site. Willing to remove customer items without informing them. Don't risk anything valuable or that you care about with this company.

Kennedy Marion

1 year ago
rating 1.0
I got broken into my storage unit twice!! Watch out they pick the Lockesin seconds.
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rating 2.5
52 Reviews
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Jamie E.

3 months ago
rating 5.0
A great place to store your home and personal items. The place is always secure and well maintained.

Casey S.

6 months ago
rating 4.0
We needed a truck to move a desk, so we booked one over at Central Self Storage. It's a bit pricey - you're paying 99 cents a mile - but it works in a...

Monica M.

7 months ago
rating 1.0
What started out well has gone downhill. Access to their facility is limited as there are on going issues with the main entrance. I took a day off of work...
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