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For Availability & Pricing please call: (623) 552-6024
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Surprise Storage Solutions

13331 W Bell Rd, Surprise, AZ 85378

Office Hours
MON - WED8:30am - 5:30pm THU8am - 5:30pm FRI, SAT8:30am - 5:30pm SUN10am - 4pm
Gate Hours
Daily7am - 7pm
Google Reviews
rating 4.5
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71969 71969

3 years ago
rating 5.0
I've had a storage unit here for a number of years. My experience has been great. Whenever there was an issue, it was easily solved by the friendly and helpful staff. I would recommend to anyone who needs a storage unit.

Ken Butters

3 years ago
rating 5.0
I was John's first contract under Storage Solutions, and I feel that even though it was a chaotic transition for him, he handled it like the pro that he is. He has always referred and greeted me by name, and keeps the facilities clean and secure. Without exception, everything about storing my possessions has been the best experience I have ever had with a storage facility. John is a true loyal and conscientious asset to your company. My deepest gratitude goes to you!

Shannon Shell

4 years ago
rating 5.0
Awesome! I hastily moved to the area and was a bit overwhelmed to get my stuff stored quickly and safely. I found Surprise Bargain Storage online and when I called received the best customer service. Once I arrived to make the arrangements to get the truck unloaded I was met, once again, with a friendly, reassuring smile. The paperwork was filled out quickly, the price was beyond fair and once I had the keys to the unit a huge burden was lifted off my shoulders. I highly recommend Surprise Bargain Storage and am grateful for the warm welcome to the area!

Amanda Cox

4 years ago
rating 5.0
This storage exceeded my expectations. I chose here bc of the reviews and 3 months free promotion. I expected a 2 star place for the prices but this is more than 5 star. It is clean and well maintained. The manager who lives on site is very friendly. Brian helped me pick a unit, went over prices, took me around to look at them, and just made everything so easy! I didn't even have to pay for the lock. The staff makes this place 5 stars.

Donna Shults

4 years ago
rating 5.0
I arrived at Bargain Storage on a Sunday, which day the office is closed. I needed a bigger unit that day because I had a rental truck I had to empty by 12:30 pm that afternoon. John realized the importance of my need of a bigger unit. John went above and beyond the call of duty for me that day. I was able to get the rental truck back by the dead line time. John opened the office for me to do the paperwork and up grade the unit I already had to a bigger unit. I so appreciated what John did for me that day. He showed great customer service that day. I will recommend Bargain Storage to any one who needs a good storage facility. Thank you John!

Mike Hamilton

4 years ago
rating 5.0
This Place is great. John helped me out from the beginning. He has been there every time I drive up. He even remembered I had a daughter that liked suckers 4 weeks after we came in to get the unit. I feel like my belongings are safe knowing that someone so attentive to details is on the property at all times. I am extremely pleased with my experience here and would recommend it to my friends and family.

Diane Johnson

3 years ago
rating 5.0
Good service - courteous, knowledgeable, helpful. Clean, well run.

Sara Albertson

4 years ago
rating 5.0
I have already recommended John and the service he provides at Surprise Bargain Storage to a handful of my friends and clients. He quickly returned my phone calls and attended to getting me into a unit within the same day. I was impressed and enjoyed meeting him. I feel good knowing that all the things I hold dear to me are being stored where the Manager tends to the facility and keeps it nice, clean, and safe. John has such a great personality, he makes you feel as if he is an old friend. I am also impressed with the pricing options and find myself very fortunate to have come across such a great storage facility!

David Boucher

2 years ago
rating 5.0
John does a fantastic job managing the Surprise location. He is always extremely polite and respectful to his customers. I would recommend this facility for your storage needs!

Sandra Pietrzykowsky

2 years ago
rating 5.0
I was looking for storage in Surprise after meeting John decided to go with Storage Solutions over a few others. It was the best choice I made. I recommend this facility to anybody. Five Star service and beyond. Thanks .

Greg Jaurigue

2 years ago
rating 5.0
John does a great job!! Goes way above and way beyond to make sure we are tooken care of. Whenever I go there he's always nice, always Very helpful! I very confident in recommending people to him. He's never let us down and I'll assure you, he'll never let you down. Thank you John..

stacey adcox

2 years ago
rating 5.0
We have been customers for almost e years we live further away from surprise area but stayed there because of JOHN he gives us a piece of mind knowing our stuff is truly safe. John is very professional keeps the place looking spectacular. I have never seen a storage place so near and today til doing business with john. He is very friendly always asks how were doing when we call to pay. Sadly we found a place to live that will fit our stuff u need a place to store your stuff go see john he is the best. Thank u John for your #1 services.

Brandie Hansen

2 years ago
rating 5.0
Very nice, explained everything clearly and made sure I got exactly what I needed! Would recommend to everyone!!

Tyler Davis

2 years ago
rating 5.0
Very informative and good customer service. Much better prices than their competition as well.

Wayne Hubbs

1 year ago
rating 5.0
John and Sandy did competent excellent work; I have over the years rented at other places with very poor service and outcomes. If I owned Storage Solutions these are the kind of people I would want to have working for me. Would rent there again .

Kayla Alyce Borthagaray

1 year ago
rating 5.0
The owners are great. Prices are great. Clean coded gate.

Susan Loomis

1 year ago
rating 5.0
Lady in office is super to work with. Great attitude and works with you to get exactly what you need. Price is great too.

Hortencia Suniga

1 year ago
rating 5.0
Jackie and John are wonderful! They truly care about their customers and make everything so easy!! John have us a very informative and caring tour of the facility and explained to us what the process was! Jackie was so friendly and helpful! Great experience!!

Martin McCoy

1 year ago
rating 5.0
Fast, efficient check in procedure. Friendly, helpful staff. I'm happy!

Jennifer Rowe

1 year ago
rating 5.0
The office staff is wonderful, the place is clean and the price is right. Im glad we went with this storage facility over the other we were considering

Jt Huggins

1 year ago
rating 5.0
Staff is great. Was referred to this place by someone who had had a unit there for years. Super friendly people and the pricing was good. I chose this place, even though there was 4 other storage facilities closer to me.

Anaya Artistic Audio

1 year ago
rating 5.0
Jackie is friendly and very capable. She ensured I received the proper discount special despite making the reservation online. She was very knowledgeable about laws regarding personal property and the storage of it. Storage Solutions has very reasonable.

Bart Fromme

1 year ago
rating 5.0
The entire staff at the locations I looked into went above and beyond. In particular, John Ustar at the 13331 W. Bell road location!! You all have been great, Thank you, Bart Fromme

Carrie Arthur

1 year ago
rating 5.0
Very nice staff reasonable prices and secure storage

Nick OBrien

1 year ago
rating 5.0
Great customer service!! Thank you for a great on-boarding experience!

Edward Jones

1 year ago
rating 5.0
John was very professional and treated us fairly.

Travel Life

11 months ago
rating 5.0
John was fantastic to deal with. He explained everything very well and made the whole process very enjoyable. Im glad I found Surprise Storage Solutions.

Michael Fioravanti

11 months ago
rating 5.0
We found a great storage location along Bell Rd at a great price, we reserved a 5x5 unit, The manager at the office was great to work with very friendly and helpful information. I would recommend this storage company my business, Shut out to John Ustar who was awesome , Merry Christmas buddy, well done and Thank you

Terra Olson

11 months ago
rating 5.0
Pretty nice place affordable nice friendly clean grounds decent sized storage units

Carmen Sanfie

10 months ago
rating 5.0
Great customer service fast efficiency in a friendly and knowledgeable way ..i enkiy doing business with you

Gloria Edrich

8 months ago
rating 5.0
The man was very nice and showed me just what I wanted. He worked with me quickly and didn't waste my time. I would gladly use this facility again thank you.

Jeannie Saraceni

6 months ago
rating 5.0
Amazing Customer Service. We have had a unit here for 7 or 8 years with no worries. When we needed a little help, John leaped in a gave us amazing customer service. This was such a relief that we could we resolve these issues with teamwork and efficiency. Thanks again John! Highly Recommend.

Cristy Dixon

6 months ago
rating 5.0
Rented a space from Storage Solutions on Bell Road in Surprise on Saturday. Was VERY impressed with the way John, the Office Manager, set up the space to ensure COVID-19 safety. He built an inside/outside communication window, with a sliding table top, and made a very nice covered outdoor seating area. John had hand sanitizer for all the customers & was very concerned about client and staff safety. Way to go John! Thank you so much!

Shanna Rice

7 months ago
rating 5.0
The guy was very dedicated to making sure that he could get me and another customer into a unit, even though he had to stay passed the time his shift was over. Very thourow and fast, I was very greatful for his help when I had a deadline I had to meet. BRAVO! HIGH FIVE, AND TWO THUMBS UP!!!!!!

BB Smith

8 months ago
rating 5.0
Great place. Super Awesome manager! Runs a tight ship! Very professional!

Mrs E

5 months ago
rating 5.0
The five stars are for John because he is the best thing about Storage Solutions. Great customer service!!! It may seem like he is difficult sometimes, but it is not him it is all the rules and regulations he needs to adhere to. In regard to Storage Solutions I would give you a 2 star rating because all you did for the past several years is raise my rental every couple of months. Not acceptable business practice and yet that is what you did and got away with it. Shame on you.

Bruce Harte

5 months ago
rating 5.0
John made the sign up process easy. He was professional and efficient. Units were very clean

Octavio Cerda Jr

5 months ago
rating 5.0
Very fast and good clean work with all gok g on still got unit in 30 mins or less and started filling my unit good prices they take good care of you here . Thanks for your great work .

Marty Essen

2 months ago
rating 5.0
John at Surprise Storage addressed my concerns. Good job.

Colleen Michell

3 weeks ago
rating 5.0
Fast, friendly & good customer service. I was in a hurry 2 get my stuff moved in & everything was a breeze! I would definitely recommend this establishment to anyone for your storage needs. 5 star business in my book! Thank you storage solutions u have my business!

Bob evans

1 month ago
rating 4.0
Great service and very detailed oriented.

taxtad taxtad

2 years ago
rating 3.0
Pretty out of the way but easy enough to find. Prices comparable to any other storage facility. They just changed owners and now you have to buy "insurance" on your unit even though the contract states they are NOT responsible for damage or loss of any of your belongs. That's illegal, as far as I know. If I'm paying you to insure my unit, which includes what's in the unit, that includes that YOU ARE responsible for any loss or any damage of ANYTHING in my unit. Just another way to steal more of your money. On the other hand, John, the man who looks after the facility, is a super great person and is especially great for customer relations. Definitely under appreciated by new management.

Glory Valles

2 years ago
rating 3.0
Price is Right, BUT the on-site manager is rude and nasty.

Chris Duffell

1 year ago
rating 3.0
Really nice people there they let us pro rate for ten days after we didnt need it they didnt have to do that very nice of John and I didnt ge the gals name but really good people thank you guys I changed to a three possibly two we tried to get in on Sunday at 5:30 gate closes at 7:00 we are paid but now I dont know how reliable this place is what if we really needed our items we would not be able to get them. Disappointed

Abel De La Torre

1 year ago
rating 2.0
Not very helpful and does not give detail if you are going to rent

Patrick Lane

3 years ago
rating 1.0
I'm not one for writing reviews however I've had enough of the non sense. If you care for your belongings then simply READ my short story. I'll ad photos promise. There are 2 sides to every story but unlike most I tell it from both sides regardless whether I am right or in the wrong. I had begun to write a very detailed review but Ill keep it simple. John is by far a professional, I too thought he was a nice person but lets just say after I got my storage unit back a few days ago I can say he is a very spiteful person. I had cobwebs all over my unit that when I opened it I had male and female black widows over everything. I can't even go into my unit at the moment and all I know is whomever is next to my unit, well it's guaranteed you have them as well given the units are not sealed tight. The new female employee was driving by and I had stopped her and asked how often they sprayed units. She replied twice a month, I said if that's so then why is my unit smothered in black widows and how is that the exterminator just so happens to miss the unit covered by cobwebs? I've seen the exterminator do his job a couple of times and he doesn't get out and walk around while spraying each unit from top to bottom. No no no, this guy is that lazy that he is in a damn golf cart at cruising speed just spraying the bottom as he cruises by. Question is why did my unit have so many spider webs that the exterminator hadn't notice in a period of over 5 months. That's because John more than likely let the pest control person know not to spray my unit. Apart from that i was promised entry after hours but that was a garbage lie to get a unit on his list filled. And he likes to talk to customers about other customers business. See I know a couple of people whom rent there but John doesn't know that I know them. They told me one day how he was running his mouth in a very unprofessional manner and when I asked him politely to not do so again just after finding the black widows. This einstein says that he is evicting me, I said for what? He ran into his office and I haven't been back since. All I know is that I have to hire a professional exterminator and then file a small claims case for loss time, damage to property if any exist, and the charges for the exterminator to be called out. Rent from here if you wish to it's your money and your things. However if I had known then what I know now I would have gone anywhere else. Your stuff your choice.

Brett Ackaret

1 year ago
rating 1.0
No idea how they have this high of a rating but ok i how ever have never had a good experience with them no need for details just make sure you got all the time in the world if you stop at the office

Marty Essen

1 month ago
rating 1.0
I have deleted my original review and am updating. When I rented from Storage Solutions (Surprise, AZ), I was surprised by how much personal information they required for a simple unit rental. If I had had the time, I would have looked elsewhere, but I was stuck with my deceased mother's belongings and had an airplane flight home the next day. Things got worse after I checked out and closed my account. John, the manager, refused to give me back my personal information--including the sheet with my thumb print on it. Why would Surprise Storage Solutions need to retain my thumb print when I am no longer their customer? I have calls into the corporate office, asking to speak with an owner, but so far no owner has called me back. In general, my personal experience with this business has been poor, and I find their retention of my personal information disturbing.
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  • Boxes & Supplies
  • Bright LED Lights
  • Commercial Storage
  • Drive-up Access
  • EZ Access
  • EZ Drive In
  • EZ Drive Thru
  • Exterior LED Lighting
  • Free Move-In Truck
  • Gated Entry
  • On-site Management
  • Online Bill Pay
  • Online Rental
  • Pull Thru Units
  • Rental by Phone
  • Roll Up Doors
  • Storage Protection Plan Available
  • Tenant Insurance Available
  • Truck Rental