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StorageMart

8401 - 18th Street Northwest, Edmonton, AB, T6P1K4

Office Hours Now Closed
  • MON - FRI9:30am - 5:30pm
  • SAT10am - 4pm
  • SUNClosed
Gate Hours Now Open
  • Daily6am - 10pm

Storage Customer Reviews

Lanabell 1974

1 year ago
I've been renting from storage mart for a couple months and have friends and family that rent as well. They're very accommodating and it's been a great experiwnce:) I highly recommend storage mart!!!

Roy Singh

2 years ago
Thanks for the opportunity to provide my review. My opportunity with Storage Mart was great; I have been with them now, around 6-months. My moving in experience was great, they were very organized and accommodating and i love my storage space. During the months of storage with them, I have always had courteous and professional service and have no issues or complains I recommend Storage Mart. Regards, Roy

Amelie Shawcross

1 year ago
Manager was very helpful. Would highly recommend.

Michael Chernichan

11 months ago
Easy access when I needed to get things at odd hours. Rent could be a little lower but wasn't outrageous. Staff were always helpful and friendly. Would use them again.

John Gregory

1 year ago
Very good service, both in person and over the phone. Called back same day I filled in form on the web. Very good prices. Clean and secure.

Jim MacGregor

1 year ago
Looked after Well ! Manager looked after my concerns and has always been pleasant.I will continue renting from this location for my vehicle storage.

Eddie Mangru

8 months ago
Quite clean and tidy

Erin Head

4 months ago
So far best prices in Edmonton. Remote location though.

Toby D.

2 years ago
It was a disaster from the day I moved in. Was outright lied to about where the Manager was when it came time to move in. He wasn't even in town! But they kept telling me he was on the premises busy helping someone else. So, for hours I could not get in until they finally got another person from another StorageMart to let me in. They had some promo which got me in there for something like $20. Rates kept going up and it's $178 now for a 10' x 10' unheated storage space. They replaced the doors on the storage units, which allowed a lot of dirt to get in, and now all of my stuff has a nice coating of dirt on it. Had to kill a mouse that got in there leaving droppings everywhere. Am glad to be moving out of there at the end of this month! Follow up: StorageMart came through and refunded me a month's storage fees after reading my review! That certainly goes a long way towards how I feel about the company. I really appreciate it! It was completely unexpected. Thanks again StorageMart!

Jeff Sinclair

7 months ago
Was only renting for 8 months. Which was over winter. When it got cold, you needed a hammer to get the door open because the ground shifted so much, and it was a pain to get help with that as I didn't bring any tools thinking I could just go into my unit. What should have been 10min visit was 45 min. I moved out in April/2017 and found TONS mouse droppings all over the back of the unit.Also, I informed them of the move out the middle of March, that I would be gone by the end of April, as they raised my rent, and I was told I would have to call After April 1st to remind him to remove my Credit Card info to not be charged for May. So I did one better. I went in and reminded in person. Well Today is May 1st, and I have a full charge on my credit card. So now I have to deal with them yet again. The manger SEEMED helpful, or at least wanted to be, but the amount of times I've had to call back for non returned calls, or him not doing what he said has pushed me to leave this review

Travis Kanhai

1 year ago
They don't have proper security, the fence for one already had signs of being broken into when I had my vehicle removed from this facility, due to the low fence it and lack of proper security allowed somebody to break into my vehicle stealing the entire radio deck, harness, and bracket, this also caused my rear passenger door handle getting broken because of whoever broke in. They don't hold themselves accountable for issues that happen on their lot and never answered the phone when a call was made to them. Not impressed and I wouldn't recommend this facility to anybody ever.

Spencer Mackay

9 months ago
Upon request to see if they had any units available, which they didn't of the time of request. He was asking me personally what I was storing in there, which I thought was very odd. I told him you don't need to know....

Jenn L

5 months ago
Horrible service, rude & not helpful. Gate is always left open or broken. Units have been broken into, can never reach anyone there, expensive, not worth it.

Angela Summerfelt

3 months ago
Rip off and poorly run. They confiscate your things after 2 weeks and sell them

Alana Smith

2 months ago
Overly expensive late fee penalties..... Very poor customer service. I wouldn't recommend renting from them and I certainly won't be renting from them ever again myself.

Victor Scrignar

1 week ago
Well this is a company that needs to get it together. I was told when I got my unit that I would be able to pay online, over the phone, or in person using visa debit and various other methods. I have since found that not to be true. This location is in the middle of no where and since I do not drive I can't necessarily get there around the first. I moved in during the middle of May and I specifically asked, in person, about paying with debit visa and was told absolutely no problem. So with their promo of a month free and my payment of the half month, it was July before my bill was due. Conveniently after having most of my condo in the storage locker. I tried to make the payment as discussed and found that there was no way for me to get my money to them besides in person. Frustrated I spoke to someone in their head office as well as someone at that location cause I couldn't get down there for a few days to pay. They said no problem. Now when I do I find out that the person I spoke to wasn't actually from there and they left no record of the conversation in my file so they tried to charge me extra fees. They also don't tell you you have to pay some mandatory $20.00 insurance fee every month till you sign the aggreement. I've also gone there during business hours on 2 separate and had no one at the location as they had to leave early for whatever reason so I have to pay for a ride there and back 2 times just to deal with one payment. I've requested since I moved in May to have a functional light in the unit as it is 10x20 and when our days are shorter I can't see squat in there. This is December .... Still no light. I was also told when 24 hour access when I called for information but found out it closes at 10 pm when I showed up at 10:20 with a U-Haul full of stuff. I'm a night person and the 24 hour access was kind of important. I was also sent and invoice that had one amount only to look online a week later to see a different amount and after 2 days of arguing with them i find out they messed up on the invoice. Now I have a limited income and struggle as it is and every penny counts so I set aside the invoice amount and when you try to change it later ... That's not right and they don't even take partial payments. It seems that I can't seem to win with these guys and just pay my rent and have a stress free experience. So if you're into headaches this is your place but otherwise find someplace less problematic.
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Storage Facility Amenities6 Amenities

  • Boxes & Supplies
  • Drive-up Access
  • Online Bill Pay
  • 24 Hour Cameras
  • 24 Hour Access
  • RV, Car, Boat