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iStorage Laceys Spring

745 U.S. 231, Laceys Spring, AL, 35754

Office Hours Now Closed
  • MON - FRI9am - 5:30pm
  • SAT9am - 4pm
  • SUNClosed
Gate Hours Now Open
  • Daily6am - 10pm

Storage Customer Reviews

jeannie johnston

10 months ago
Good storage units. Very clean facility and secure. Staff nice and helpful.

Benjamin Cain

2 years ago
Becky at I storage in Lacy Springs, AL was extremely helpful and knowledgeable is assisting me with my storage needs. I was impressed by the newly renovated location and the cleanliness of the inside office area. The gated entrance was what I was looking for and after going over prices with Becky I was shocked at how affordable it was even for a climate controlled unit. Rest assure you can have confidence in knowing your storing your items in one of the best storage facilities in Lacy Springs/Huntsville, AL

Jan Bailey

3 years ago
LeeAnn and Becky were so helpful, professional and thorough! They answered all my questions; walked me through the items I needed to store to help me decide on the size unit I needed; made the requested follow-up calls; had all my paperwork ready when I arrived (because I was trying to get out of town) to expedite the process; and took me to my unit so I would know exactly where I was amongst all the buildings which look alike. They did an EXCELLENT job! Thank you! The facility is clean and safe, also. I highly recommend iStorage!

Odity Arcade

2 years ago
Clean and secure facility! Great place for storage.

Heather Ann

2 years ago
LeeAnn and Becky are awesome! love renting from there!

Rob Getman

6 months ago
They have taken good care if my stuff for over three years. Lots of options for payment. Reasonable prices. If you gotta store stuff, consider them.

Craig Young

5 months ago
Excellent service! I didn't have to spend a lot of time with the rep, was in and out within 20 mins.

Charles Key

4 months ago
Property is totally fenced with plenty of lighting and security cameras. Property manager was friendly and knowledgeable. It only took a few minutes to complete rental process. I like the individual pass codes

John Walding

1 month ago
Great facility and friendly staff. Love the individual gate access codes to get in and out.

Kristie Langley

1 week ago
The staff is very friendly and efficient. Property is clean and well lit.

Chase Kerr

1 year ago
Super clean & limited/gated access

Megan Hornbuckle

3 years ago
Overall we had a good experience reserving and moving in. The facility is clean, well lit, and seems safe enough that I wouldn't mind going by myself or in the evenings. The onsite manager was very sweet and helpful. She had our unit open and ready for us to help us find it which was great. The only reason I didn't give them 5 stars was that I had a few issues with the call-line. They were having computer issues and it took quite a while to reserve the unit. We got disconnected multiple times and had to repeat information over and over because the computer kept shutting down. They were very apologetic and always called back promptly. I'm sure this was an isolated issue and I thought they handled it well considering it was frustrating for them as well. I would definitely recommend them to friends.

Nick Beadle

1 day ago
Wasn't pleased about the month notice they gave me about increasing the rent fee. Basically suggesting pay the increase or leave. Management sucks.... In-store and District. Called customer care line and was told either one will call me... never happened.

Kevin Willis

0 days ago
On site staff was great, location was secure and well kept. Why I removed our RV stored at iStorage was because of the difficulty in making online payments, the system is very poor. And if the online payment system is that poorly managed, I would not trust the autopay system to function properly either. Never received a call from District rep.

Jessie Gable

2 years ago
I'm updating this after being harassed for almost a year. I asked 6 times to be taken off the contact list. It wasn't until the last time that they told me I needed to sign something--then they managed to lose the form I signed. The customer service is awful. Beginning with the insane number of emails (that start way before your payment is due) and continuing through them never knowing who told you what. They constantly blame miscommunication on someone else.
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Betty W.

2 years ago
Well satisfied with the personable care I got from Michelle and LeeAnn the day I rented my unit. This storage facility is very accommodating and I was...

Storage Facility Amenities8 Amenities

  • Boxes & Supplies
  • Climate Control
  • Drive-up Access
  • Online Bill Pay
  • 24 Hour Cameras
  • Truck Rental
  • RV, Car, Boat
  • Wine Storage