Tenant SMS Terms

Tenant, Inc. (“Tenant”) provides technology that improves the self storage tenant’s experience. Thus the name Tenant! The option to receive information by text is one of the ways Tenant improves the self storage experience. Some texts are one-on-one texts between you and a storage facility employee. Most texts are automated. As with all Tenant products and services, the goal is always to best serve the customer. We want to interact with you in the way most convenient and enjoyable for you. In the era of Covid, texting also ensures socially distanced self storage. If you want us to text you, we’ll text you. If you don’t want us to text you, we won’t!

For full transparency we’ve outlined the various text messages you may receive. Remember, we’re aptly named Tenant because we believe you come first. So, if you ever change your mind about receiving text messages, just let us know. Our texts are meant to help, not hound.

Your Consent

We only send messages with your consent. By providing your telephone number, you represent that you are the owner of the telephone number and that the number is accurate. If you provide an inaccurate telephone number then we are sending someone else text messages without their consent, and we don’t want to do that.

How to Stop Receiving Text Messages

At any time, reply to one of our texts with STOP to well, stop, receiving texts from us. We’ll put you on the “doesn’t want us to text them list.” You may receive one final text confirming you don’t want any more text messages. If you change your mind, call us or reply to one of our texts with UNSTOP and we may be able to add you back on the “wants us to text them list.”

How to Get Help

We can’t solve world peace, but we can help with any text message concerns. Reply with HELP or email us at support@tenantinc.com or call us at (844) 417-0209.

Text Message Frequency

Text message frequency varies.

If you’re looking for a storage unit you may be able to request text messages, such as a coupon or driving directions. You may also be able to text the storage facility, in which case they may reply to your text. You may also receive follow up calls or texts to facilitate a storage unit reservation or rental.

If you rent a storage unit, the frequency of text messages you may get from us will vary. If you’re a new tenant and finalizing your lease and setting up your online account with autopay and other fancy features, then you’ll be getting more texts. Then you won’t hear from us unless maybe to let you know a payment was processed or your insurance is expiring.

This brings up an important point – we send text messages to help you manage your account, but not all storage facilities text the same, so don’t assume a lack of text messages means everything is okay with your account. It’s your responsibility to make sure your account is current - don’t rely on texts to know whether your payment is late. We don’t want to see you on an episode of Storage Wars.

Legal Stuff

Message and data rates may apply. Free texting should be a basic human right, but until then, check with your cell carrier. Texts may be sent manually or automatically (i.e. by an autodialer). Neither Tenant nor carriers are not liable for delayed or undelivered messages. You can review our Policy.

Text Messages We May Send You

Texts to Prospective Tenants

From a storage facility website you may request to receive the following information via text message:

  • coupon / discount / daily deal
  • directions and facility hours
  • online reservation
  • link to complete identity verification
  • link to documents requiring signature

You may also call a facility and request a text message with a link to rent a storage unit online.

Texts to Existing Tenants

If you’re already renting a storage unit then you’ve either given your storage facility permission to text you or you’ve asked them not to. If you’re on the “wants us to text them list” you might get any of the following text messages:

  1. online rental
  2. information about your new lease
  3. autopay enrollment
  4. payment processed
  5. account information changed
  6. link to documents requiring signature
  7. payment method is expiring
  8. insurance is expiring
  9. payment is late and your unit is going through the lien process
  10. information about the end of your lease / move out
  11. other important information about your account the storage facility wants to make sure you receive

Remember, we only want to send you texts you want to receive.

You can email us at support@tenantinc.com or call us at (844) 417-0209.

Dispute Resolution: Mandatory Arbitration and Class Action Waiver

Before filing a claim against us in any forum, you agree to first attempt to resolve the dispute informally by notifying us of your claim by sending an email to info@tenantinc.com or sending a letter to us at Tenant, Inc. 4920 Campus Dr Ste B, Newport Beach, California 92660. The notice must specifically describe the nature of the dispute and the relief you seek. You will give us sixty (60) days from the date we receive your notice to try to resolve the dispute. Either party may file a claim if the dispute is not resolved after sixty (60) days.

Any dispute or claim relating to text messages sent by Tenant will be resolved by binding and confidential arbitration – you are giving up your right to proceed in court. There is no judge or jury in arbitration, discovery may be more limited, the arbitrator’s decision and award is final and binding, and court review of an arbitration award is limited. You and Tenant shall each pay our respective costs. For any hearing conducted in person as part of the arbitration, you agree that such hearing shall be conducted in Orange Country, California. The only exception to arbitration is monetary amounts qualifying for small claims court.

The arbitration will be governed and administered by the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. (“JAMS”) then in effect and as modified by this Arbitration Agreement, by one commercial arbitrator with substantial experience in resolving commercial contract disputes, who will be selected from the appropriate list of JAMS arbitrators in accordance with the Streamlined Arbitration Rules and Procedures of JAMS. To the extent JAMS is not available,the arbitration will be governed and administered by the Consumer Arbitration Rules of the American Arbitration Association (“AAA”) then in force (the “AAA Rules”), as modified by this Arbitration Agreement. For all claims and counterclaims together valued at less than $25,000, you and Tenant agree that arbitration must proceed as a documents-only hearing, unless otherwise agreed upon in writing by both parties. You and Tenant agree that the right to arbitration under this Arbitration Agreement is protected by, and any arbitration will be governed by, the Federal Arbitration Act (9 U.S.C. § 1 et seq.). You and Tenant agree that our business and the relationship here involve interstate commerce.
WE EACH AGREE THAT ALL CLAIMS SHALL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION OR OTHER SIMILAR PROCESS (INCLUDING ARBITRATION).

This agreement to arbitrate will be interpreted broadly, and expressly includes claims brought under the Telephone Consumer Protection Act, 47 U.S.C. § 227 et seq., or any other statute, regulation, or legal or equitable theory. You agree that the Federal Arbitration Act, 9 U.S.C. 1, et seq. (“FAA”) applies to this agreement to arbitrate, and governs all questions of whether a dispute is subject to arbitration.YOU UNDERSTAND THAT YOU ARE WAIVING YOUR RIGHT TO A) SUE IN COURT, B) TRIAL BY JURY, C) PARTICIPATION IN CLASS ACTION LAWSUITS OR ARBITRATION.

This Dispute Resolution section survives termination of any agreement between you and the sender of the text message.

Limitation of Liability

Tenant’s liability is limited to the fullest extent permitted under law. We are not responsible and will not be liable for any damages of any nature, including without limitation any incidental, special or consequential damages (such as lost profits or lost business opportunities), punitive damages or attorney’s fees.

Applicable Law & Severability

This Agreement is governed by the laws of the State of Delaware. If any term of this agreement is incapable of being enforced, it shall be excluded to the extent unenforceable and replaced with enforceable terms that come closest to the intent of the severed term, and the rest of the agreement shall remain in full force and effect.

Changes to These Terms

We may change these SMS terms by posting updated terms here. Changes will be effective immediately and notice is not required.