How to Tailor Your Resume for a Career in Self Storage

Jon Fesmire | Apr 24, 2018 @ 01:19 PM

Creating a resume is a tricky business. You want to include all your past jobs and all your skills in neat sections, format it so that it looks attractive, then send it out to to all the employers you’re interested in working for. Perhaps you have a lot of office experience, so you think you’ll send it to any place where you’ll sit at a desk part of the time, make copies, and do any sort of typing or filling out forms. Perhaps you’ve worked in retail, and you know you have enough experience to do well in any sales environment.

Unfortunately, it’s more complicated than that. You’re competing with people who have strong experience in specific industries, and people who know how to tailor a resume to an industry.

If you want to work in self storage, you need to show that you will be an asset to the self storage industry, and that means tailoring your resume.

Get Specific

Many employers only look at resumes that have first gone through a keyword scan. Hiring managers and human resources departments use software called Applicant Tracking Systems. These systems weed out resumes that don’t have appropriate keywords for the position in question.

The trick is to read over the description of the job you’re interested in, find the keywords—meaning those that describe what the company does as well as what skills and background are required. Then, use their specific words in your resume.

We’re going to give you some of the keywords for self storage jobs here to help make your work a little easier. However, we still recommend going over each job description, finding its keywords, and modifying your resume for that specific job before sending it in. A good way to do that is to print up the job listing and to highlight the keywords.

Your Skills

Before you start changing your resume, write down a list of your skills.

This will also remind you of all the things you can do, so that when you see those skills in job descriptions, you’ll know that you can put them in your targeted resumes.

Self Storage Keywords

Here are some keywords from actually self storage job listings to give you an idea of phrases you might add to your resume:

  • Energetic

  • Self-Starter

  • Outgoing

  • Excellent sales, marketing, and customer service skills.

  • Focused on customer satisfaction.

  • Detail oriented. Pays close attention to detail.

  • General sales skills.

  • General marketing skills.

  • General computer skills.

  • Resolves customer problems professionally.

  • Experience with telephone and walk-in customers.

  • Experienced at opening and closing office at beginning and end of day.

  • Experienced at showing customers around facilities.

  • Skilled at turning browsers into tenants.

  • Able to keep facility rented at optimum levels.

  • Diplomatic in controlling delinquencies.

  • Extensive customer service, sales, operation management, leasing, property inspections, and collections experience.

  • Passionate about helping tenants and potential customers.

  • Follows-up on inquiries in a timely manner.

  • Experienced in taking and processing customer payments.

  • Experienced in answering customer questions.

  • Provides outstanding customer service and resolves customer problems professionally.

  • Experienced with assisting customers with rental units, on and off the phone.

  • Maintains documentation in neat and orderly manager.

  • Experienced with MS Office, including Outlook, Excel, and Word.

  • Strong phone and communication skills.

Where to Put Your Focus

Once a hiring manager looks at your resume, they’re going to scan the top third of the first page before looking at anything else. So, one way or another, you’ll need to grab their attention in that section so they will want to read on.

With that in mind, there are three basic resume formats you can choose from, listed here.

  • Chronological

    • This is your best choice if you already work in self storage and are seeking a similar position. It’s also good for students looking for their first job after high school or college, and entry-level positions.

    • The format has these sections, from top to bottom: your contact information, your objective, your job experience in chronological order, your education, your skills, and finally any additional, relevant information.

  • Functional

    • If you know you have the skills for a particular job, but have no or little experience self storage, this is the one for you.

    • The format has these sections, from top to bottom: your contact information, the objective of your resume, your skills, your experience, your education.

  • Combination

    • This combines aspects of the other two resume types, and is ideal if you have a lot of self storage experience and you’re going for one high level job, you’re changing careers entirely, or you have gaps in your employment.

    • The format has these sections, from top to bottom: your contact information, your skills summary, additional skills related to the position, your job experience, your education.

Make sure you put important keywords in the first few sections, and you’ll have a better chance of attracting the attention of the hiring manager.

When you send out a non-specific resume, you might get one interview per 25 resumes sent out. When you target your resume to each job, however, you’re likely to get three to four interviews per 10 resumes. We hope the information in this article helps in your search for the right self storage job, and encourage you to read over each job listing and to use the specific keywords the employer used, as well as using the resume type that best suits your experience and situation.